Get Your Search and Shopping Campaigns Ready for Holiday Success
Evaluate Your Holiday Performance
Ensure that the next holiday season will be even more successful by taking measures to evaluate your performance and identify opportunities for improvement next year.
1. Analyze the numbers of your PPC ads
What KPIs were met or goals were missed last season, and why?
Outcome Analysis. Compare your actual KPIs with your original holiday forecast — from impressions to profit, if possible.
Share of Voice Assessment
- Look at your impression share (IS) to get an idea of how much of the holiday shopping demand you captured.
- Calculate total available impressions ( (Impressions served) / (1 - Lost IS) ) and trend this metric over time with your impression count.
- Focus this analysis with exact match impressions.
- Trend Lost IS (rank) throughout the quarter to find times you had to bid down on seasonal head terms because of limited available budget.
- Product and Keyword Activation. Compare when you activated or bid up your seasonal keywords with when search interest actually began by using Google Trends.
- Bid Optimization. Compare your return-on-ad-spending (ROAS) goals with spikes in conversion rates and order values on key shopping days for any profitable bid opportunities.
- Competitive Analysis
- Assess your relative position with other advertisers using auction insights over the holidays since it’s such a competitive timeframe.
- Trend CTR and conversion rates throughout last season and recall if competitors ran aggressive promotions that could have affected performance.
- Cross-channel Analysis. Compare KPI performance with other digital channels and discuss similar trends and major differences.
2. Gather ideas for your next holiday campaign
What online ads worked well and what could’ve been improved from last season?
- Identify additional metrics for your KPI dashboard that could have alerted you to opportunities, spend inefficiencies, and budget needs last quarter.
- Be sure to track your holiday budget’s “burn-rate” next year (actual spend to-date divided by budgeted spend to-date) ensuring you have enough budget for peak shopping days.
- Add the total available impressions metric mentioned earlier as a good way to track holiday demand captured next year.
- Identify information gaps for your team or from your client during this past holiday season that affected your online ads performance. For example:
- Mid-season promotional changes that could’ve changed creative.
- Revenue performance updates that could’ve affected bids.
- Productivity Analysis. Identify workflow inefficiencies last quarter that slowed campaign updates needed to take full advantage of fleeting holiday traffic.
3. Plan and prepare for your next holiday ads
What are your key initiatives this year that will set you up for success come next season?
- Forecast KPIs for the next holiday season using year-on-year trends.
- Use your account data and Google Trends to see which products are growing fastest leading into the holidays.
- Segment out mobile traffic in your forecast to assess how it’s affecting overall performance year-on-year.
- Ideate initiatives and suggest resources that target your riskiest KPIs for next Q4. For example:
- If you need to reach more shoppers, make sure your Shopping campaigns are set up in time for the next holidays.
- If you need to improve conversion rates, consider testing new landing pages or different promotional offers.
- Speak with cross-functional colleagues and account teams to stay abreast of their plans. For example:
- Understand how potential new products will affect your keyword expansion and budgets.
- Know when your site goes into year-end “code freeze” for project management.
- Ask your Google account team to whitelist you for beta tests that could grow your account or improve workflow for the next season.
- Propose a Q4 budget to stakeholders using your forecast and initiatives as a business case.
- Know which parts to cut if you don’t get all the budget you need.
- Start a project plan and assemble a working group for the approved initiatives now.
*And don’t forget to thank everyone (teammates, managers, agency, account team, and vendors) for a thorough post-holiday analysis and productive planning process.