Troubleshoot issues with integrated Gmail

What type of issue are you having?

Don’t see new features in Gmail

For users:

• Check your Gmail settings to make sure these features are enabled:
  • Chat—Required to use Chat in Gmail.
  • Meet—Required to use Meet in Gmail.
• If you're on the web, refresh your browser twice to reload Chat and Meet in Gmail. If you're using a mobile device, restart the apps. You might need to do this more than once as features roll out.
• If you use Gmail through work or school, features might be turned off for your organization. However, you can still use Chat, Meet, and Tasks separately. For information about feature availability, contact your G Suite administrator.

For G Suite administrators:

• To give users the full integrated Gmail experience, make sure these Google services are turned on for your organization:
  • Chat—Required to use Chat in Gmail. You also need to opt in to Chat preferred as described in the Chat deployment guide.
  • Meet—Required to use Meet in Gmail. If you use G Suite for Education, allow users to create video meetings.
  • Calendar—Required to show event information in My meetings.
  • Tasks—Required to show tasks in rooms. To use Tasks, you must turn it on for your entire G Suite organization, not just for a set of users.
  • Drive and Docs —Required for collaborating on docs in rooms.
• If you have G Suite Business, Enterprise, or Essentials, make sure Docs Creation is enabled for your organization. 
• Get tips for setting up the new Gmail experience for your organization.

Meetings don't show up in the My meetings section

The My meetings section in the Gmail sidebar shows events that have a Join with Google Meet link in your calendar. Events that have meeting links only in their descriptions don't appear in the My meetings section.

If you don't see any events in the My meetings section, either you don't have events with a Meet link, or Calendar is turned off for your organization. Scheduled meetings appear only if Calendar is turned on. For information about service availability in your organization, contact your G Suite administrator.

Chat is too far down on the Gmail sidebar—can’t see contacts

• You can move the Chat panel to the right or left in Gmail.
• To see more of your contacts, collapse or expand other sidebar sections by clicking the arrow next to Mail or Meet.

Missing Chat notifications

• Make sure Google Chat is turned on in Gmail.
• Check your Chat notification settings.
• On the web, make sure your browser is set to allow notifications.
• On mobile, turn on notifications in the Chat app. Then turn off notifications for the Chat app in your device settings. 

Getting too many Chat notifications

• Control notifications for specific rooms, people, or conversations.
• Temporarily snooze notifications in Chat.
• If you’re using classic Hangouts, stop extra Chat notifications.
• If you’re getting duplicate Chat notifications from Google Chat and Gmail, turn off notifications from one of them.
• To get chat notifications from the Chat app and not from Gmail, turn off notifications for the Gmail app on your mobile device. Learn more about notifications.

Chat messages disappear after 24 hours

For users:

• Try turning chat history on. If you don’t see this option, and you use Chat through work or school, your administrator might have turned chat history off for your organization. 

For G Suite administrators:

• Turn chat history on for your organization.

Can’t chat with people

You might not be able to chat with people whose Chat settings are incompatible with yours. Learn more about chat settings.

Can’t add people outside your organization to a room

For users:

• When you create a room, select Allow people outside your organization to join. You can’t select this option after a room is created. 
  
  Note: If you use Gmail through work or school and you don’t see this option when creating a room, your administrator might have turned the feature off.

For G Suite administrators:

• Turn on External Rooms to let users create rooms that allow participants from outside your organization.

Can't upload or edit files in rooms

For users:

• If you can't upload or edit files in rooms, Drive or Docs editors might be turned off for your organization. When the Drive and Docs is turned off, you don't have the add to Drive option under the Files tab. Also, you can't collaborate on documents in rooms. For information about service availability in your organization, contact your G Suite administrator.

• If you’re offline and try to open a document, it will open in a new tab. Your ability to edit the document depends on whether offline access is enabled. If offline access is enabled, offline editing will continue to work when you’re editing a document in a room and go offline. Learn more about offline editing.

For G Suite administrators:

• If you have G Suite Business, Enterprise, or Essentials, make sure Docs Creation is enabled for your organization. 

Still need help?

• If you’re a user, contact your G Suite administrator.
• If you’re a G Suite administrator, contact G Suite support.