Turn on external chat options

*** This feature is currently available only in classic Hangouts. Coming soon to Hangouts Chat. ***

You can let users chat with people outside your organization. 

External chat

You can control how users chat with people outside your organization.

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Appsand thenG Suiteand thenHangouts Chat.
  3. Click External Chat Settings.
  4. Under Organizational Units, select the domain or organizational unit you want to apply settings to.
  5. Next to the setting you want to change, click Edit Edit.
  6. Select Off or On for the settings shown below.
     
    Setting Description
    Warn users

    Select On to let users know when they're chatting with someone outside your organization. This setting currently applies only to classic Hangouts.

    Chat externally

    Select On to let users chat with people outside your organization. This setting currently applies only to classic Hangouts. It doesn't apply to video calls.

    Show status

    Select On to show a user's status to people outside your organization who use G Suite or Gmail. This setting currently applies only to classic Hangouts.

    Learn more about Hangouts status messages and options.

  7. Click Save.
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