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4. Manage chats

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Chat

You can hide chats that you no longer want to see, and you can delete your chat history. You can also set up notifications to receive alerts when new chats appear.
 

In this section:

4.1 Hide chats
4.2 Set up notifications
4.3 Snooze notifications
4.4 Turn notifications on or off
4.5 Manage chat history

4.1 Hide chats

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Hide a direct message:

  1. On the left, point to the direct message.
  2. Click MoreMoreand thenHide conversation Remove.

Note: If you hide a chat and then chat with that person or group again, your chat history reappears (if it's turned on).

Select more to get the hide message option

4.2 Set up notifications

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You can choose whether to receive notifications for conversations, or just for @mentions and direct messages. And, if you haven’t read a conversation in 12 hours, you can get an email notification sent to you.

  1. Go to Settings Settingsand thenSettings.
  2. In the Web and Desktop or Mobile sections, under Push notifications, select and click the Down arrowDown Arrow.
  3. Choose an option:
    • To get a notification for every message in both DMs and rooms, click All Messages.
    • To get a notification for all DMs, the first message of every new thread, and threads you’re following, click New threads, threads I’m following and direct messages.
    • To get a notification for all DMs and threads you’re following, click Threads I’m following and direct messages.
    • To get a notification for @mentions in rooms and DMs, click Only @mentions & direct messages.
    • To get no notifications, click Off.
  4. To set notifications for when you haven't read a conversation in 12 hours, next to Email, click the Down arrow Down Arrow and choose an option:
    • To get a notification for @mentions in rooms and DMs, click Only @mentions & direct messages.
    • To skip notifications, click Off.
  5. Click OK.

Find the notification settings

4.3 Snooze notifications

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If you want to work uninterrupted you can temporarily hide notifications.

  1. At the top left, click your status.
  2. Select how long you want to snooze notifications.
  3. (Optional) To stop snoozing notifications, click your statusand thenStop snoozing notifications.

Snooze menu highlighted

4.4 Turn notifications on or off

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In Chat, you can turn notifications on or off for individual direct messages or rooms. If you turn off notifications for a direct message or a room, you’ll still be notified for @mentions.

Turn notifications on or off for direct messages:

  1. On the left, point to the person’s name and click More More.
  2. Click Turn on notifications or Turn off notifications.

Turn notifications on or off for rooms:

  1. On the left, point to the room and click More More.
  2. Click Turn on notifications or Turn off notifications.

To follow different threads in a room, point to the thread and click Follow. To unfollow different threads in a room, point to the thread and click Following.

Set notifications for rooms or threads you follow

4.5 Manage chat history

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You can turn your chat history on and off for conversations with another person or a group. If you turn it off, new conversations are deleted after 24 hours. Currently, you can’t turn the conversation history on or off for a room.

Note: Your G Suite admin might have to turn this feature on in the Admin console before you can use it.

Choose an option:

  • To turn history on, click History off History on.
  • To turn history off, click History on History off .

Turn conversation history on or off

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