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Manage chats

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Chat

You can hide chats that you no longer want to see, and you can delete your chat history. You can also set up notifications to receive alerts when new chats appear.
 

Hide or delete direct message conversations

Hide a direct message conversation

  1. Go to Google Chat or your Gmail account.
  2. On the left, next to the person's name or group, click More ""and thenHide conversation "".
Note: If you hide a chat and then chat with that person or group again, your chat history reappears (if it's turned on).

Select more to get the hide message option

Delete a direct message conversation

You can delete all your history of a conversation you had with someone. You can't delete your history for group conversations with 2 or more people.

  1. Go to Google Chat or your Gmail account.
  2. On the left, next to the person's name, click More ""and thenDelete conversation.
  3. Click Delete to confirm.

To delete only a single message you sent, see edit or delete a message.

Turn Chat notifications on or off

You can get notified when someone sends you a message in Google Chat. If you create, respond to, or are @mentioned in a message or space, you will get a badge and a notification, if you turn notifications on.

You can also customize notifications by device, conversation or space, or threads, if available. You can customize whether to get an email reminder if you haven't read a message in 12 hours.

Customize notifications in Chat

  1. On your computer, go to Google Chat.  
  2. At the top right, click Settings "".
  3. To turn on notifications for Google Chat messages, under "Desktop notifications," check the box next to "Allow chat notifications."

Customize notifications in Gmail

  1. On your computer, open Gmail.
  2. At the top right, click Settings Settings and then See all settings.
  3. Click the "Chat and Meet" tab.
  4. Under "Chat notifications settings," click Manage chat settings.
  5. Select "Allow chat notifications."
  6. Under "Notification sounds," select the sound you want to use.

Tip: To turn off chat notifications, select None.

Turn chat notification sounds on or off

  1. Open Gmail.
  2. At top right, click Settings Settings and then click See all settings.
  3. On top menu, click Chat and Meet.
  4. Under "Chat notification settings," click Manage chat settings.
  5. Select Allow chat notifications.
  6. Next to "Notification sounds," select the sound from that list.
  7. To turn off chat notification sounds, select None.

Customize notifications in a specific space or conversation

  1. Go to Google Chat or your Gmail.
  2. Select the conversation participants or space name.
  3. At the top, next to the conversation participants or space name, click the Down arrow Down arrow icon or More options More and then Notifications.
  4. Choose an option:
    • Notify always: Get push notifications and a notification dot for all new messages.
    • Notify less: Get push notifications and a notification dot when you’re @mentioned, a thread you follow gets a new message, or if someone in the conversation uses “@all.”
      • For spaces with threads: To get a notification when someone starts a new thread, check the box next to “Also notify for the first message of new threads.”
    • Notifications off: You won’t get any push notifications, but @mentions and @all will continue to get a notification dot.

Tip: Even if you turn off notifications, you'll still get a red notification dot for @mentions and direct messages. 

Customize notifications for a specific thread in a space

If you choose the "Notify less" option in a space, you can follow a specific thread to receive notifications about replies.

  1. Go to Google Chat or your Gmail.
  2. Open a space.
  3. Point to the thread.
  4. At the top right, click Follow.

Understand how badges appear in direct messages

Red dot icon Status text Status meaning
Yes Bold There are unread individual direct messages or group direct messages.
No Normal These conversations have no updates or new messages.

Understand how badges appear for spaces

Red dot icon Status text Status meaning
Yes Bold There are unread messages which directly mention you, or you turned on notifications for the space or thread. 
No Bold There are unread messages which don't directly mention you, and you turned off notifications.
No Normal These conversations have no updates or new messages.

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Change your Chat status in Gmail
  1. Open Gmail.
  2. At the top right, click your Chat status to change it.
  3. If you choose Do not disturb, select how long you want to mute your notifications for.
  4. (Optional) To turn off Do not disturb, click your statusand thenTurn off do not disturb.

In the Chat panel, people can see a status icon next to your profile picture:

  • "" Available
  • "" Do not disturb
  • "" Away (in last 15 minutes)
  • "" Away (more than 15 minutes)
  • "" In a meeting
  • "" Out of office
  • In focus time
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Set a custom status

  1. On your computer, open Gmail.
  2. At the top right, click your Chat status.
  3. Click Write your own.
  4. Enter your text or choose a status option. You can also add or change an emoji.
  5. Under Clear status after, click the Down arrow "" and choose when to end your custom status.
  6. Click Done.

Delete a custom status

  1. On your computer, open Gmail.
  2. At the top right, click your Chat status.
  3. Click the status to delete.
  4. Click Delete "".
  5. Click Done.
     
Do not disturb (mute notifications)

If you want to work uninterrupted you can temporarily hide notifications.

  1. Go to Google Chat or your Gmail account.
  2. At the top, click your status.
  3. Select Do not disturb.  
  4. To set your preferred duration, select a duration from the list or click "Until a specific time."  
  5. Click Set.

Tip: Notifications automatically turn back on after the mute duration expires. To end mute sooner, click your status and then Do not disturb and then Turn off Do not disturb.

Save chats

When you message a person or group in Google Chat, you can choose to save your conversation or have it automatically deleted after 24 hours.

When anyone in the chat turns history on or off:

  • A note appears in the message stream that says history was turned on or off.
  • A prompt appears in the compose box that says “History is on” or “History is off.”
  • If you use Google Chat with a work or school account: Your organization determines if you can use the history setting to save your chats.
  • If you use Google Chat with a personal account: You can choose whether to turn history on or off.

Tip: If history is off, messages are deleted after 24 hours.

If you turn history off in an unthreaded space, shared files won't appear under Files. If you want people to view shared files, turn on space history and then share files.

Messages you forward to your Gmail inbox remain in your email, even if chat history is turned off.

Turn history on or off in Chat

  1. Go to Google Chat or your Gmail account.
  2. Select a conversation.
  3. At the top, next to the contact or conversation name, click the Down arrow "" or More options "".
  4. Select Turn on history or Turn off history.

Turn chat history on or off in Gmail

  1. Go to Gmail.
  2. Select a conversation.
  3. Click More options "" and then Turn on history or Turn off history

Turn conversation history on or off

Block and report someone

If you don't want to chat with someone in Chat, you can block them. You can block direct messages, but you can't block people in group messages or in spaces.

When you block someone:

  • If the person you blocked is in your organization, they can still see when you're online.
  • The person you blocked can see that they can't send you messages.
  • Neither you or the person you blocked can edit your messages to one another.
  • The person you blocked is also blocked in certain other Google services.
  1. Go to Google Chat or your Gmail account.
  2. On the left, under "Chat," point to someone’s name and click More options ""and thenBlock & Report "". If you use a Google Workspace account and the person is in your organization, this option is Block.
  3. Optional: To report someone for abuse, check the box next to "Also report." If you use a Google Workspace account, you can only report people outside your organization.
  4. To confirm, click Block.

Links or attachments the person sent before you blocked them are still active. To send the person a message, you need to unblock them.

When you report someone for abuse, a copy of the last 10 messages of your conversation is sent to Google for review.

Unblock someone

  1. Go to Google Chat or your Gmail account.
  2. Choose an option:
    • In Chat, at the top, click Settings ""and thenSettingsand thenManage accounts you have blocked
    • In Gmail, at the top, click Settings ""and thenSee all settingsand thenChat and Meetand thenManage chat settingsand thenManage accounts you have blocked.
  3. Select the person from the suggestions.
  4. Click Unblock "".

Tip: You can also unblock someone in Chat by going to Settingsand thenBlockedand thenManage accounts you have blocked. Click RemoveClosenext to the person that you blocked.

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Google, Google Workspace, and related marks and logos are trademarks of Google LLC. All other company and product names are trademarks of the companies with which they are associated.

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