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Contact G Suite support

To contact support: Sign in to G Suite

If you signed up for G Suite, such as for your business or school, sign in to G Suite now to contact support. Use your administrator account (the one you signed up with).

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    G Suite (paid) Admin * Legacy free edition Personal Gmail

Phone 

To see phone numbers, sign in as G Suite admin .

Available in 14 languages.

Chat 

To start a chat, sign in as G Suite admin.

  • English: 24/7
  • Spanish: Mon - Fri 6am - 9pm PST
  • Japanese: Mon - Fri 9am - 6pm JST

Email

To file a support case, sign in as G Suite admin

* Includes special editions for education and nonprofit accounts.

Get free G Suite help online

Customer forum

G Suite Help forum: Reach out to experts and other administrators in the G Suite community.

Help Center

Administrator Help Center: Search documentation for managing G Suite users and services.

Known outages

G Suite status dashboard: See current status of core services (Gmail, Calendar, and so on).

Support policies

These policies apply only for G Suite administrators.

How we prioritize your issue

We investigate your issue according to priority level and time of submission. You can expect an initial response within 1 business day or less.

Priority and type of issue Example
P1: Critical service-access issue affecting more than one user. Service unavailable or unusable, with no workaround. Widespread email delays affecting the majority of email being sent or received.
P2: Critical service-access issue affecting one user, or an issue affecting collaboration among users. Product doesn't work as expected, with no feasible workaround. A user can’t access email and receives a 500 Error page.
P3: Product doesn't work as expected, but a workaround is available. Unable to delete a group forum post using the Delete button, but the message can be deleted with URL changes.
P4: Product doesn't work as desired, but functions and a workaround isn't necessary. A user can’t easily add new words to the spell-check dictionary.

 

Additional investigation

We may need to gather more information from you to conduct additional testing. In these cases, we may ask you to:

  • List the exact steps that cause the issue
  • Follow troubleshooting steps
  • Collect and send additional information, such as log files or message headers
We may also route your issue to a specialized team for further investigation. Resolution times vary, depending on the complexity of your issue and the availability of troubleshooting data.

Possible solutions

Regardless of your issue, our commitment is to offer you a solution. Depending on your issue, the following solutions are possible:

  • We fix your issue, provide a solution, or answer your question.
  • We confirmed the issue you reported is a missing feature. You can submit your issue as a Feature Idea in Google Cloud Connect. 
  • We can’t reproduce the issue, but provide recommendations for further investigation.
  • We ask a third-party product team to help, and put you in contact with them for further assistance.
  • We can’t resolve the issue you submitted, or determine it isn't supported.
  • We resolve an outage tracked on the G Suite Status dashboard and, at your specific request, send you a service credit and/or incident report.

When your case is resolved, you'll receive an email survey about how we handled your case. Your feedback is crucial in making improvements to our support structure and our products.

As your business grows, so does ours. To meet the support needs of our growing customer base, we engage with a select group of trusted support service providers. Like our customers, these service providers are diverse. They speak many languages and are strategically located to ensure we can support you whenever you need help. Each service provider goes through a rigorous selection process to ensure they have the required technical expertise, and we maintain an appropriate level of security and privacy so that together, we can provide you with a consistent support experience.

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