If you change your Wi-Fi credentials or replace your Wi-Fi router, you need to connect your Google Nest or Home device to the new network. You might also need to factory reset your device and set it up again to reconnect to the network
Choose your Google Nest or Home device for specific instructions.
What you need
- Google Nest display: Google Nest Hub, Google Nest Hub (2nd gen), Google Nest Hub Max
- Google Home speaker: Google Home, Google Home Mini (1st gen), Google Home Max
- Google Nest speaker: Google Nest Mini (2nd gen), Google Nest Audio
Connect to a new Wi-Fi network
- Make sure your mobile device or tablet is linked to the same account as your device.
- Open the Google Home app
.
- Tap and hold your device's tile.
- Tap Settings
Device information.
- Tap Wi-Fi
- Return to the Google Home app home screen and tap Devices
.
- Follow the in-app steps.
.
Device information.
.Factory reset and set up your device again
- Factory reset Google Nest or Home speakers or displays
- Set up your Google Nest or Home speaker or display
You need to reset and set your device again if:
- The steps above don’t work.
- You get an error message that says "could not communicate with your [device]" when you try to forget your network.
- You’re unable to change the network settings within the Google Home app.
- You have issues when you add the device to another Wi-Fi network.
What you need
- Google TV Streamer (4K)
- Chromecast with Google TV
Connect to a new Wi-Fi network
- From the top right of the TV, select Settings
.
- Select Wi-Fi network
- Follow the steps to set up your Chromecast with Google TV or Google TV Streamer on a new network.
.What you need
- Chromecast (3rd gen)
- Chromecast (2nd gen)
- Chromecast (1st gen)
- Chromecast Ultra
- Chromecast Audio
Connect to a new Wi-Fi network
- Make sure your mobile device or tablet is linked to the same account as your streaming device.
- Open the Google Home app
- Tap Devices
.
- Tap and hold your device's tile.
- Tap Settings
- You’ll be taken back to your Home screen.
- Follow the steps to set up your Chromecast (3rd gen or older) or Chromecast Audio on a new network.
Factory reset and set up your device again
What you need
- Nest Learning Thermostat (4th gen)
- Nest Thermostat
Connect to a new Wi-Fi network
Important: You need to be near your thermostat to update your Wi-Fi information.
- Open the Google Home app
- Tap Favorites
or Devices
- Select your thermostat.
- Tap Settings
- The app will walk you through how to change the Wi-Fi network.
or Devices What you need
- Nest Learning Thermostat (3rd gen or earlier)
- Nest Thermostat E
Connect to a new Wi-Fi network
- Press the thermostat ring to bring up the Quick View menu.
- Select Settings
.
- Turn the ring and select Network.
- Select the new Wi-Fi network name and enter the new password. It may take a few moments for your network to appear.
.Factory reset and set up your device again
What you need
- Google Nest Cam: Google Nest Cam (battery), Google Nest Cam (wired), Google Nest Cam Indoor, Google Nest Cam Outdoor, Google Nest Cam IQ Indoor, Google Nest Cam IQ Outdoor
- Google Nest Doorbell: Google Nest Doorbell (battery), Google Nest Doorbell (wired, 2nd gen), Google Nest Doorbell (wired)
Connect to a new Wi-Fi network
- Open the Google Home app
- Tap Favorites
- Tap and hold your device's tile
.
- Tap Remove Device.
.
- If your device was online, it will factory reset automatically when you remove it from the app.
- If your device was offline, you must also factory reset it manually.
- Wait for the device to finish the factory reset.
- Tap Devices
- Continue to set up your camera or doorbell with the new Wi-Fi information.
Important: If you can’t find Home Wi-Fi help, you'll need to remove your camera from the app and add it back with new Wi-Fi information. You'll lose your video history so make sure to save any important video clips before you remove your camera.
- On the Nest app home screen, tap Settings
- Select Home info then Home Wi-Fi help.
- Select the camera you want to update.
- Tap Start
Factory reset and set up your device again
What you need
- Google Nest Protect (1st and 2nd gen)
Connect to a new Wi-Fi network
- On the Nest app home screen, tap Settings
- Select your Protect.
- Go to Device options
- Tap Next. Nest will attempt to connect to your Protect, and it will start to look for nearby Wi-Fi networks.
- Select your Wi-Fi network and enter the password. Your Protect should automatically reconnect.
Factory reset and set up your device again
What you need
- Nest x Yale Lock
- Google Nest Connect
Connect to a new Wi-Fi network
- Bring your phone or tablet to the same room as your Nest Connect.
- On the app home screen, tap Settings
- Tap Nest Connect. You may need to scroll down to find this option.
- Tap the Connect whose settings you want to change.
- Tap Wi-Fi Connection
Factory reset and set up your device again
What you need
- Nest Wifi Pro
- Nest Wifi
- Google Wifi
Check your cables and connections
- Make sure the provided Ethernet cable is connected securely (the tab should click in) to your Nest Wifi router or primary Google Wifi point's WAN port
. The other end should be connected securely to your modem.
- Make sure your modem and Wifi router and point(s) are powered on and that all cables are secure.
- Make sure your modem is connected to an internet source, such as your cable, DSL or Fiber provider's line that comes into your home.
Restart your modem, router, and point(s)
Important: If only a Wifi mesh point is offline, check that it's within range of your router or primary Wifi point. You might need to move the point closer to your router or to another mesh point.
- Disconnect power from all of your network devices, such as your modem and any Google Nest Wifi or Google Wifi devices.
- Wait until all the lights on the devices you unplugged are off. It confirms that the devices no longer have power.
- Reconnect power to your modem.
- Wait until your modem is fully powered on and all of its indicator lights are back on. It usually takes about 2 minutes.
- Make sure all Ethernet cables are still secure.
- Reconnect power to your Google Nest Wifi router or primary Google Wifi point and wait until it's fully on. It takes about 1 minute.
- Reconnect power to any additional points or routers.
- Close and reopen the Google Home app.
- Perform a mesh test to confirm your devices work properly.
Learn what the lights mean on your Google Nest Wifi or Google Wifi devices.
Check your configuration
In most cases, you don't need to change network configurations. Google Nest Wifi and Google Wifi use DHCP, a common internet connection protocol, by default.
You might need to adjust the WAN settings in the Google Home app:
- If your Internet Service Provider (ISP) requires a different protocol than DHCP like PPPoE or uses Static IPs.
- If you've recently made changes to your network settings and now you can't get online.
DSL and Fiber internet users
You might need to enter a PPPoE account name and password on the Nest Wifi router or primary Wifi point. Your modem needs this information to access the internet. You can do this in the Google Home app's WAN settings.
If you don't know your PPPoE information, contact your ISP. You can also Learn how to fix PPPoE issues during setup.
Static IP
If you receive a static IP through your ISP, enter your static IP information in the WAN settings of the Google Home app. Your ISP should be able to provide this information.