Devices are connected to another router’s Wi-Fi network

If your Google Nest Wifi router or primary Google Wifi point and another nearby router are broadcasting the same Wi-Fi network name, it’s possible that your personal device is connected to the other router’s network. This can happen if you used an existing network name to set up your Google Nest Wifi or Google Wifi devices. If you have two routers with the same Wi-Fi name, your devices can get confused.

Here are some solutions:

Disable Wi-Fi on your modem/router combo

If your Google Nest Wifi router or Google Wifi primary point is connected to a modem/router combo, you’ll have to turn off Wi-Fi in the modem/router combo.

To disable Wi-Fi, connect a computer directly to your modem/router combo with an Ethernet cable. Log into your modem/router combo and find its settings to turn off Wi-Fi. To access your router’s settings, you might need to open an Internet browser and enter your router’s IP address in the address bar.

Details vary depending on the device. Many Internet Service Providers (ISP) and manufacturers provide instructions on how to do this.

After disabling Wi-Fi on your modem/router combo, your mobile device should automatically connect to your Nest Wifi router or Google Wifi primary point. If your device doesn’t automatically connect, turn the Wi-Fi off then turn it on again.

Unplug your other router (Not Google Nest Wifi or Google Wifi)

Note: This only applies to standalone routers. If you’re using a modem/router combination device, do not unplug it. You’ll need the modem part of it. Instead, follow the instructions above.

To fix this:

  1. Unplug both the power and Ethernet cables from the old router (Not Google Nest Wifi or Google Wifi).
  2. Make sure your Google Nest Wifi router or Google Wifi primary point is properly connected to your modem and a wall outlet.

Your mobile device should now automatically connect to your Google Nest Wifi or Google Wifi network.

Rename one of your Wi-Fi networks

Change your Google Nest Wifi or Google Wifi network name or the network name on your other router that you no longer want to use.

Note: If you change your network name, you might need to manually reconnect all of your devices (computer, phone, tablet, etc.) to your new Wi-Fi network. To ensure that your devices connect to your new network automatically, use the same Wi-Fi network name (SSID) and password (PSK) that you had on your old router.

Change other router’s Wi-Fi network name

To change your other router’s network name, connect a computer directly to it with an Ethernet cable. Log into your modem/router combo and find its settings to turn off Wi-Fi. To access your router’s settings, you might need to open an Internet browser and enter your router’s IP address in the address bar.

Details vary depending on the device. Many ISPs and manufacturers provide instructions on how to do this.

 

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