Troubleshoot when your Nest camera or doorbell is offline

If your camera or doorbell is offline, it may be due to a number of issues. Check for any alerts in the Nest app or in your email. If your camera or doorbell was unplugged or without power for more than 10 minutes, you’ll get an alert and an email that includes a snapshot of the last thing your camera saw.

Possible issues you might encounter are:

  • Your camera or doorbell randomly goes offline and there are gaps in your video history.
    • If your subscription only has event-based recording (EBR), gaps between events are normal.
  • Your camera’s status light is off (Google Nest Cam Indoor and Outdoor) or the ring light is blinking yellow (Google Nest Cam IQ).
  • You get a message in the Nest app:
    • “Wi-Fi interference is affecting your camera’s video quality.”
    • “A weak Wi-Fi connection is affecting your camera’s video quality. Try moving the router and camera closer together.”
    • “Your Wi-Fi may not have enough upload speed, affecting your camera’s video. Try lowering the image quality in settings.”

Important: Before you begin troubleshooting, you should have physical access to your camera. You won’t be able to perform many of the troubleshooting steps remotely and we don’t provide remote restart or reset options because it could compromise the security of your camera.

Basic first steps to troubleshoot

These are some basic troubleshooting steps you can do when you’re not at home. Most other troubleshooting steps require you to be at home.

  1. Check the status of the Nest service. Occasionally, when the Nest service is down, it can show your camera is offline. Check back to see when it has resolved itself.
  2. Check the Nest app version. Make sure you have the latest app version. You can download it for free from the  Google Play Store. To make sure you have the newest version, you can uninstall and reinstall the app.

Select the issue you’re encountering

The Sightline view in the Nest app has gaps or is missing parts

Reminder: If you have an EBR subscription (Nest Aware or Nest Aware Plus), you’ll see dark gray gaps in your camera’s Sightline between events. This is normal. If you have a Nest Aware Plus subscription, after 10 days you’ll see gaps in your camera’s Sightline. This is because the app will remove video that contains no activity, so you’ll only see video clips of activity. If you have a 1st gen Nest Aware subscription, you’ll only see gaps in your camera’s Sightline if your camera was turned off or was offline.

Your camera is not connecting during setup and you see an error code You have multiple Nest cameras, but only one is offline
1. Turn off another camera or device connected to Wi-Fi

Your internet service provider may limit the amount of bandwidth after it reaches a certain threshold (check with your service provider on these limits). So if you have more than one camera or many devices using bandwidth, your camera may have connection issues because of network traffic.

A good way to test this is to temporarily disconnect your devices and see what happens:

  1. Choose one of your other cameras in your home and switch it off with the app.
  2. Tap Settings Nest settings icon.
  3. Tap Camera On/Off.
  4. Open the offline camera’s video stream and wait a few minutes.
    • If you see the live video stream appear, the camera has reconnected.
    • If it doesn’t reconnect, repeat the above steps to turn your other cameras off, or disconnect other devices like laptops, tablets, and streaming devices from Wi-Fi.
  5. If the offline camera reconnects after you’ve disconnected other cameras or devices:
    • Go to your camera Settings Nest settings icon and then select Quality and bandwidth Nest cam video quality icon to adjust your camera to a lower setting. You can also adjust this setting on your other cameras to find the right balance and keep all of them online
    • Change your camera’s schedule to reduce the number of devices that are online at the same time. Go to your camera Settings Nest settings icon and then select Schedule Nest app schedule icon and then select each day to adjust the time it’s on and off.
    • As a more permanent fix, consider upgrading your internet bandwidth. Contact your internet service provider to upgrade your connection

Note: Audio and video streaming, online gaming, and having multiple cameras on the same Wi-Fi network can take up a lot of bandwidth.

           Learn about internet bandwidth and speed requirements for Nest cameras

2. Move your camera

If your offline camera isn’t permanently mounted, moving it a little bit can make a big difference. Your camera may be slightly out of range of your Wi-Fi and can become disconnected due to wireless interference from large furniture and appliances, walls and floors, and other electronics.

  • Move your camera a foot or two away from its original location, wait a few minutes, and check your camera’s live stream in the app.
  • Move your camera closer to your Wi-Fi router, then check if your camera’s connection becomes more reliable.
  • For mounted cameras, move your Wi-Fi router closer to your camera instead.

If this resolves the issue but you want to move your camera or Wi-Fi router back to where it was, you may need to extend your Wi-Fi network’s range.

           Learn about wireless interference and how to troubleshoot it

3. Restart your router

Restarting your router will reset your internet connection. You should also restart any Wi-Fi range extenders or repeaters that you have.

Here's how to restart your router:

  1. Unplug your modem and router power cords. You may have a combination modem/router, or they may be separate devices. All the lights on your modem and router should be off.
  2. Wait for 30 seconds, then plug your modem and router back in.
  3. Your modem and router will restart. Wait a couple of minutes or until you see steady power and connection lights. You may also see a quickly flashing data light.
    • Note: Every router is different. You may need to consult your router’s user manual for specific instructions on how to restart your router.
  4. Open the offline camera’s video stream and wait a few minutes. If you see the live video stream appear, the camera has reconnected.
4. Disable any network extenders

Your camera may be trying to connect to an incompatible network extender, which can cause disconnection issues.

  1. Unplug or disable any network extenders.
  2. Open the offline camera’s video stream and wait a few minutes. If you see the live video stream appear, the camera has reconnected. 
5. Check that your camera is plugged in and getting power
You’ll get an alert and an email if your camera is without power for more than 10 minutes, but you may not get an alert if power is cutting out intermittently for less than 10 minutes. If possible, plug your camera into a different outlet and check if it comes back online.
6. Restart your camera

Restarting your camera will refresh your connection.

  1. Unplug your camera’s power adapter from the wall outlet.
  2. Wait 10 seconds, then plug your camera’s power adapter back in.
  3. Your camera will restart automatically.

After restarting, you should see a solid green light on the front of your camera if it’s connected to your home Wi-Fi network.

If you see a yellow status light (Nest Cam Indoor and Outdoor) or yellow blinking light ring (Nest Cam IQ Indoor and Outdoor and Nest Hello), your camera may have trouble connecting or there’s insufficient power. Try plugging your camera into another outlet.

For Nest Hello, you may need to upgrade the transformer that the chime’s wires are connected to. Contact a Nest Pro to have them check the voltage and install a new transformer.

7. Factory reset your camera

If your camera still doesn’t come back online after following the above steps, factory reset your camera.

Important: If you have a Google Nest Aware subscription, make sure to save any clips before performing a factory reset.

You have a new router or changed Wi-Fi password and your camera is offline

If you’ve changed your router or Wi-Fi settings recently, it’s likely that your camera just needs to be updated with the new Wi-Fi network details.

           What to do when you change your Wi-Fi password or router

You get a lot of camera offline notifications

If you’re getting a lot of camera offline notifications, this usually means your camera doesn’t have a consistent Wi-Fi connection. It’s likely disconnecting, then reconnecting again.

Note: You can’t turn this notification off. It’s always on to keep you informed about important events.

1. Check your Wi-Fi connection

Since all Nest cameras use your home Wi-Fi network, check that you can get online with another device in your home. You can visit nest.com to check if your connection is working. If you’re using a cell phone, make sure you turn off cellular data and turn on Wi-Fi to test your connection.

If you can’t connect, try using a different device to double check. If you can’t connect with any device, contact your internet service provider to check the service status in your area.

2. Move your camera

If your offline camera isn’t permanently mounted, moving it a little bit can make a big difference. Your camera may be slightly out of range and can become disconnected due to wireless interference from large furniture and appliances, walls and floors, and other electronics.

  • Move your camera a foot or two away from its original location, wait a few minutes, and check your camera’s live stream in the app.
  • Move your camera closer to your Wi-Fi router, then check if your camera’s connection becomes more reliable.
  • For mounted cameras, move your Wi-Fi router closer to your camera instead.

If this resolves the issue but you want to move your camera or Wi-Fi router back to where it was, you may need to extend your Wi-Fi network’s range.

Learn about wireless interference and how to troubleshoot it

3. Restart your camera

Restarting your camera will refresh your connection.

  1. Unplug your camera’s power adapter from the wall outlet.
  2. Wait 10 seconds, then plug your camera’s power adapter back in.
  3. Your camera will restart automatically.

After restarting, you should see a solid green light on the front if your camera if it’s connected to your home Wi-Fi network.

If you see a yellow status light (Google Nest Cam Indoor and Outdoor) or yellow blinking light ring (Google Nest Cam IQ Indoor and Outdoor and Nest Hello), your camera may have trouble connecting or there’s insufficient power. Try plugging your camera into another outlet.

For Nest Hello, you may need to upgrade the transformer that the chime’s wires are connected to. Contact a Nest Pro to have them check the voltage and install a new transformer.

4. Restart your router

Restarting your router will reset your internet connection. You should also restart any Wi-Fi range extenders or repeaters that you have.

Here's how to restart your router:

  1. Unplug your modem and router power cords. You may have a combination modem/router, or they may be separate devices. All the lights on your modem and router should be off.
  2. Wait for 30 seconds, then plug your modem and router back in.
  3. Your modem and router will restart. Wait a couple of minutes or until you see steady power and connection lights. You may also see a quickly flashing data light.
    • Note: Every router is different. You may need to consult your router’s user manual for specific instructions on how to restart your router.
  4. Open the offline camera’s video stream and wait a few minutes. If you see the live video stream appear, the camera has reconnected.
5. Disable any network extenders

Your camera may be trying to connect to an incompatible network extender, which can cause disconnection issues.

  1. Unplug or disable any network extenders.
  2. Open the offline camera’s video stream and wait a few minutes. If you see the live video stream appear, the camera has reconnected.
6. Check your Wi-Fi network or router settings

Incompatible settings on your home Wi-Fi router can cause your camera to disconnect or show as Offline in the Nest app.

Beamforming

If your router has a beamforming feature, disable it, then check if your Nest camera has better connectivity. Refer to your Wi-Fi router’s manual to find out if it has a beamforming feature and how to turn it off.

Parental Controls or firewall security

High firewall security or parental controls can block communication with Nest servers. Refer to your Wi-Fi router’s manual to find out if this feature is enabled on your network and how you can exempt your Nest camera from these restrictions.

Device priority (Quality of Service)

If your router has device priority enabled, it could be limiting the amount of bandwidth available for your Nest camera and cause your camera to disconnect. Try moving your Nest camera to a higher spot on your router’s device priority list. Since each router is different, check your router’s manual for more information on Quality of Service and how to see if it’s enabled on your router.

Recommended Wi-Fi network and router settings for use with Nest products

7. Check if your router is on the incompatible list

If after you check your router’s settings your camera still won’t connect to your home Wi-Fi network, check that your router or modem is not on the incompatible list.

Note: Even if your router is on the incompatible list, some incompatibility problems can be resolved by changing your router settings or by updating firmware.

Wi-Fi routers that are incompatible with Nest products

8. Turn off other devices connected to Wi-Fi

Your internet service provider may limit the amount of bandwidth after it reaches a certain threshold (check with your service provider on these limits). So if you have many devices using bandwidth, your camera may have connection issues because of network traffic.

  1. Choose one internet connected device in your home and switch off its Wi-Fi, unplug its ethernet cable, or turn it off so that it’s not using any internet bandwidth.
    • Some devices that connect to Wi-Fi include laptops, tablets, wireless printers, streaming or casting devices, and audio systems.
  2. Open the offline camera’s video stream in the app and wait a few minutes. If you see the live video stream appear, the camera has reconnected. If it doesn’t reconnect, repeat the above steps to turn your other cameras off, or disconnect other devices like laptops, tablets, and streaming devices from Wi-Fi.
  3. If the offline camera reconnects after you’ve disconnected other cameras or devices:
    • Go to your camera Settings Nest settings icon and then select Quality and bandwidth Nest cam video quality icon to adjust your camera to a lower setting. You can also adjust this setting on your other cameras to find the right balance and keep all of them online.
    • Change your camera’s schedule to reduce the number of devices that are online at the same time. Go to your camera Settings Nest settings icon and then select Schedule Nest app schedule icon select each day to adjust the time it’s on and off.
    • As a more permanent fix, consider upgrading your internet bandwidth. Contact your internet service provider to upgrade your connection.

Learn about internet bandwidth and speed requirements for Nest cameras

9. Factory reset your camera

If your camera still doesn’t come back online after following the above steps, factory reset your camera.

Important: If you have a Nest Aware subscription, make sure to save any clips before performing a factory reset. 

Your camera continuously disconnects and then reconnects
Your router may temporarily disconnect when the DHCP (Dynamic Host Configuration Protocol) lease for your IP address expires. The lease normally renews automatically and reconnects.
1. Check your video history
If you have a Nest Aware subscription, check the video history for the last few days to see if there are any gaps in your video history occurring around the same time.
2. Check that your camera is not plugged into a switched outlet
Some outlets may have programmable timers to save energy that switch power off and on at certain times. If possible, plug your camera into a different outlet and check if it comes back online and remains online.
3. Check your Wi-Fi network router settings

Incompatible settings on your home Wi-Fi router can cause your camera to disconnect or show as Offline in the Nest app.

Beamforming

If your router has a beamforming feature, disable it, then check if your Nest camera has better connectivity. Refer to your Wi-Fi router’s manual to find out if it has a beamforming feature and how to turn it off.

Parental Controls or firewall security

High firewall security or parental controls can block communication with Nest servers. Refer to your Wi-Fi router’s manual to find out if this feature is enabled on your network and how you can exempt your Nest camera from these restrictions.

Device priority (Quality of Service)

If your router has device priority enabled, it could be limiting the amount of bandwidth available for your Nest camera and cause your camera to disconnect. Try moving your Nest camera to a higher spot on your router’s device priority list. Since each router is different, check your router’s manual for more information on Quality of Service and how to see if it’s enabled on your router.

Recommended Wi-Fi network and router settings for use with Nest products 

Other devices are connected to Wi-Fi, but not your Nest camera
1. Check that your camera is plugged in and getting power
You’ll get an alert and an email if your camera is without power for more than 10 minutes, but you may not get an alert if power is cutting out intermittently for less than 10 minutes. If possible, plug your camera into a different outlet and check if it comes back online.
2. Check if your camera feels really warm or cold
  • If it’s really hot or cold (below or above your camera’s operating temperatures), your camera may turn off Wi-Fi to help protect itself.
  • If your outdoor or indoor camera feels unusually warm, unplug your camera and let it cool down. Plug it back in and check if it comes back online.

Note: If your indoor camera is getting too warm, make sure it’s not in direct sunlight, above a fireplace, around a vent, or near another heat source. If it is, you might need to move it to another location to resolve the issue.

3. Move your camera

If your offline camera isn’t permanently mounted, moving it a little bit can make a big difference. Your camera may be slightly out of range and can become disconnected due to wireless interference from large furniture and appliances, walls and floors, and other electronics.

  • Move your camera a foot or two away from its original location, wait a few minutes, and check your camera’s live stream in the app.
  • Move your camera closer to your Wi-Fi router, then check if your camera’s connection becomes more reliable.
  • For mounted cameras, move your Wi-Fi router closer to your camera instead.

If this resolves the issue but you want to move your camera or Wi-Fi router back to where it was, you may need to extend your Wi-Fi network's range.

Learn about wireless interference and how to troubleshoot it

4. Restart your camera

Restarting your camera will refresh your connection.

  1. Unplug your camera’s power adapter from the wall outlet.
  2. Wait 10 seconds, then plug your camera’s power adapter back in.
  3. Your camera will restart automatically.

After restarting, you should see a solid green light on the front of your camera if it’s connected to your home Wi-Fi network.

If you see a yellow status light (Nest Cam Indoor and Outdoor) or yellow blinking light ring (Nest Cam IQ Indoor and Outdoor and Nest Hello), your camera may have trouble connecting or there’s insufficient power. Try plugging your camera into another outlet.

For Nest Hello, you may need to upgrade the transformer that the chime’s wires are connected to. Contact a Nest Pro to have them check the voltage and install a new transformer.

5. Restart your router

Restarting your router will reset your internet connection. You should also restart any Wi-Fi range extenders or repeaters that you have.

  1. Unplug your modem and router power cords. You may have a combined modem and router, or they may be separate devices. All the lights on your modem and router should be off.
  2. Wait for 30 seconds, then plug your modem and router back in.
  3. Your modem and router will restart. Wait a couple of minutes or until you see steady power and connection lights. You may also see a quickly flashing data light.

    • Note: Each router is different. You may need to consult your router’s user manual for specific instructions on how to restart your router.

Once your router restarts, test the Wi-Fi connection with a computer or phone (make sure that cellular data is switched off).

6. Check your Wi-Fi network or router settings

If your camera is the only product that’s not connecting to Wi-Fi, check that your Wi-Fi settings haven’t been switched to a hidden network. 

Learn how to connect your camera to a hidden Wi-Fi Network

Incompatible settings on your home Wi-Fi router can cause your camera to disconnect or show as Offline in the Nest app.

Beamforming

If your router has a beamforming feature, disable it, then check if your Nest camera has better connectivity. Refer to your Wi-Fi router’s manual to find out if it has a beamforming feature and how to turn it off.

Parental Controls or firewall security

High firewall security or parental controls can block communication with Nest servers. Refer to your Wi-Fi router’s manual to find out if this feature is enabled on your network and how you can exempt your Nest camera from these restrictions.

Device priority (Quality of Service)

If your router has device priority enabled, it could be limiting the amount of bandwidth available for your Nest camera and cause your camera to disconnect. Try moving your Nest camera to a higher spot on your router’s device priority list. Since each router is different, check your router’s manual for more information on Quality of Service and how to see if it’s enabled on your router.

Recommended Wi-Fi network and router settings for use with Nest products

7. Check if your router is on the incompatible list

If after you check your router’s settings your camera still won’t connect to your home Wi-Fi network, check that your router or modem is not on the incompatible list.

Note: Even if your router is on the incompatible list, some incompatibility problems can be resolved by changing your router settings or by updating firmware.

Wi-Fi routers that are incompatible with Nest products

8. Turn off other devices connected to Wi-Fi

Your internet service provider may limit the amount of bandwidth after it reaches a certain threshold (check with your service provider on these limits). So if you have many devices using bandwidth, your camera may have connection issues because of network traffic.

  1. Choose one internet connected device in your home and switch off its Wi-Fi, unplug its ethernet cable, or turn it off so that it’s not using any internet bandwidth.
    • Some devices that connect to Wi-Fi include laptops, tablets, wireless printers, streaming or casting devices, and audio systems.
  2. Open the offline camera’s video stream in the app and wait a few minutes.
    • If you see the live video stream appear, the camera has reconnected.
    • If it doesn’t reconnect, repeat the above steps to turn your other cameras off, or disconnect other devices like laptops, tablets, and streaming devices from Wi-Fi.
  3. If the offline camera reconnects after you’ve disconnected other cameras or devices:

    • Go to your camera Settings Nest settings icon and then select Quality and bandwidth Nest cam video quality icon to adjust your camera to a lower setting. You can also adjust this setting on your other cameras to find the right balance and keep all of them online.
    • Change your camera’s schedule to reduce the number of devices that are online at the same time. Go to your camera Settings Nest settings icon and then select Schedule Nest app schedule icon select each day to adjust the time it’s on and off.
    • As a more permanent fix, consider upgrading your internet bandwidth. Contact your internet service provider to upgrade your connection.

Learn about internet bandwidth and speed requirements for Nest cameras

9. Factory reset your camera

If your camera still doesn’t come back online after following the above steps, factory reset your camera.

Important: If you have a Nest Aware subscription, make sure to save any clips before performing a factory reset.

Your camera is offline and doesn't appear to reconnect
1. Check that your camera is plugged in and getting power
You’ll get an alert and an email if your camera is without power for more than 10 minutes, but you may not get an alert if power is cutting out intermittently for less than 10 minutes. If possible, plug your camera into a different outlet and check if it comes back online.
2. Check if your camera feels warm or cold

If it’s really hot or cold (below or above your camera’s operating temperatures), your camera may turn off Wi-Fi to help protect itself.

If your outdoor or indoor camera feels unusually warm, unplug your camera and let it cool down. Plug it back in and check if it comes back online.

Note: If your indoor camera is getting too warm, make sure it’s not in direct sunlight, above a fireplace, around a vent, or near another heat source. If it is, you might need to move it to another location to resolve the issue.

3. Move your camera

If your offline camera isn’t permanently mounted, moving it a little bit can make a big difference. Your camera may be slightly out of range and can become disconnected due to wireless interference from large furniture and appliances, walls and floors, and other electronics.

  • Move your camera a foot or two away from its original location, wait a few minutes, and check your camera’s live stream in the app.
  • Move your camera closer to your Wi-Fi router, then check if your camera’s connection becomes more reliable.
  • For mounted cameras, move your Wi-Fi router closer to your camera instead.

If this resolves the issue but you want to move your camera or Wi-Fi router back to where it was, you may need to extend your Wi-Fi network's range.

Learn about wireless interference and how to troubleshoot it

4. Restart your camera

Restarting your camera will refresh your connection.

  1. Unplug your camera’s power adapter from the wall outlet.
  2. Wait 10 seconds, then plug your camera’s power adapter back in.
  3. Your camera will restart automatically.

After restarting, you should see a solid green light on the front of your camera if it’s connected to your home Wi-Fi network.

If you see a yellow status light (Nest Cam Indoor and Outdoor) or yellow blinking light ring (Nest Cam IQ Indoor and Outdoor and Nest Hello), your camera may have trouble connecting or there’s insufficient power. Try plugging your camera into another outlet.

For Nest Hello, you may need to upgrade the transformer that the chime’s wires are connected to. Contact a Nest Pro to have them check the voltage and install a new transformer.

5. Restart your router

Restarting your router will reset your internet connection. You should also restart any Wi-Fi range extenders or repeaters that you have.

  1. Unplug your modem and router power cords. You may have a combined modem and router, or they may be separate devices. All the lights on your modem and router should be off.
  2. Wait for 30 seconds, then plug your modem and router back in.
  3. Your modem and router will restart. Wait a couple of minutes or until you see steady power and connection lights. You may also see a quickly flashing data light.
    • Note: Each router is different. You may need to consult your router’s user manual for specific instructions on how to restart your router.

Once your router restarts, test the Wi-Fi connection with a computer or phone (make sure that cellular data is switched off).

6. Check your Wi-Fi network or router settings

If your camera is the only product that’s not connecting to Wi-Fi, check that your Wi-Fi settings haven’t been switched to a hidden network, learn about connecting your camera to a hidden Wi-Fi Network.

Incompatible settings on your home Wi-Fi router can cause your camera to disconnect or show as Offline in the Nest app.

Beamforming

If your router has a beamforming feature, disable it, then check if your Nest camera has better connectivity. Refer to your Wi-Fi router’s manual to find out if it has a beamforming feature and how to turn it off.

Parental Controls or firewall security

High firewall security or parental controls can block communication with Nest servers. Refer to your Wi-Fi router’s manual to find out if this feature is enabled on your network and how you can exempt your Nest camera from these restrictions.

Device priority (Quality of Service)

If your router has device priority enabled, it could be limiting the amount of bandwidth available for your Nest camera and cause your camera to disconnect. Try moving your Nest camera to a higher spot on your router’s device priority list. Since each router is different, check your router’s manual for more information on Quality of Service and how to see if it’s enabled on your router.

Recommended Wi-Fi network and router settings for use with Nest products

7. Check if your router is on the incompatible list

If after you check your router’s settings your camera still won’t connect to your home Wi-Fi network, check that your router or modem is not on the incompatible list.

Note: Even if your router is on the incompatible list, some incompatibility problems can be resolved by changing your router settings or by updating firmware.

Wi-Fi routers that are incompatible with Nest products

8. Turn off other devices connected to Wi-Fi

Your internet service provider may limit the amount of bandwidth after it reaches a certain threshold (check with your service provider on these limits). So if you have many devices using bandwidth, your camera may have connection issues because of network traffic.

  1. Choose one internet connected device in your home and switch off its Wi-Fi, unplug its ethernet cable, or turn it off so that it’s not using any internet bandwidth.
    • Some devices that connect to Wi-Fi include laptops, tablets, wireless printers, streaming or casting devices, and audio systems.
  2. Open the offline camera’s video stream in the app and wait a few minutes.
    • If you see the live video stream appear, the camera has reconnected.
    • If it doesn’t reconnect, repeat the above steps to turn your other cameras off, or disconnect other devices like laptops, tablets, and streaming devices from Wi-Fi.
  3. If the offline camera reconnects after you’ve disconnected other cameras or devices:
    • Go to your camera Settings Nest settings icon and thenselect Quality and bandwidth Nest cam video quality icon to adjust your camera to a lower setting. You can also adjust this setting on your other cameras to find the right balance and keep all of them online.
    • Change your camera’s schedule to reduce the number of devices that are online at the same time. Go to your camera Settings Nest settings icon and then select Schedule Nest app schedule icon select each day to adjust the time it’s on and off.
    • As a more permanent fix, consider upgrading your internet bandwidth. Contact your internet service provider to upgrade your connection.

Learn about internet bandwidth and speed requirements for Nest cameras

9. Factory reset your camera

If your camera still doesn’t come back online after following the above steps, factory reset your camera.

Important: If you have a Nest Aware subscription, make sure to save any clips before performing a factory reset.

You see a blinking yellow light on the camera

If you see a blinking yellow light ring on Nest Cam IQ Indoor and Outdoor, your camera may be having trouble connecting to the Nest service or completing setup.

For Nest Hello, a blinking yellow status indicates insufficient power. You may need to upgrade the transformer that the chime’s wires are connected to. Contact a Nest Pro to have them check the voltage and install a new transformer.

You see a blinking red light on the camera

For Nest Cam IQ Indoor and Outdoor, a blinking red light indicates insufficient power.

  1. Check that you’re using the cable and adapter that came with the camera. 
  2. Check that the outlet is working.
  3. Unplug the camera, then plug it back in.
You see a solid red light on the camera
If you don’t see anything but a solid red status light, it means the LED isn’t working properly. Contact Nest Support for further troubleshooting.
You've exhausted all the troubleshooting options

If you’ve exhausted all troubleshooting options, factory reset your camera and set it up again in the Nest app.

Important: If you have a Nest Aware subscription, make sure to save any clips before performing a factory reset.

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