Troubleshooting for teachers

This article is for teachers. Students go here.

To find answers to more questions, visit the Google Classroom Help Community, where you can connect with other teachers.

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Sign in

I can’t sign in to Classroom

Depending on your learning setting, sign in to Classroom with one of the following user account types:

  • School account—Also known as a G Suite for Education account, this account is set up by an accredited school. It looks like you@yourschool.edu.
  • Personal Google Account—This account is set up by you. Typically you use a personal Google Account outside of a school setting, such as a homeschool. It looks like you@example.com.
  • G Suite account—This is set up by your organization’s administrator. It looks like you@yourcompany.com.

For more details, go to About Classroom user accounts.

If you’re using a G Suite for Education account and you can’t sign in, your admin might not have given you permission to use Classroom. To access Classroom, ask your admin to turn on Classroom in the Google Admin console.

You might see the following sign-in error messages:

Error message What it means What you can do
You can’t use Classroom with this account. You tried to sign in with another G Suite account.
  • Sign out and sign in again with your G Suite for Education account or personal Google Account.
  • On your mobile app, you'll be asked to add another account. Sign in with your G Suite for Education account or your personal Google Account.
Your administrator hasn’t activated Classroom. Your admin hasn’t turned on Classroom for your G Suite for Education account. Contact your school’s admin to activate Classroom.

 

For more details, go to How do I sign in to Classroom?

Need more help with signing in? Go to the Google Classroom Help Community.

I signed in as a student, but I’m a teacher with a G Suite for Education account
Contact your administrator and have them change your account to teacher. Who is my administrator?

Classes

I can't create a class
If you’re a teacher in a school using G Suite for Education, you might be signed in as a student. Contact your administrator and have them verify that your account is set to teacher. Who is my administrator?
How do I delete, archive, or unarchive a class?
For details, go to Archive and delete a class.
How do I delete a student?
For details, go to Remove a student from a class.

Invitations

I can't invite students or teachers to my class
If you have a problem inviting students or co-teachers to your class, you might see one of these error messages:
Error message What it means What you can do
Can’t invite users from this domain. You’re trying to invite a user from a domain that is not permitted by your administrator. Contact your domain administrator to update your domain's class membership settings.
Can’t invite more class members. You’ve exceeded your quota for invitations for the day. Try inviting class members the next day.
Can’t view group members. You're trying to invite a Google Group for which you don’t have access to view members and member email addresses. Contact the group owner to change your permissions.

For more details on inviting users to a class, go to Invite students to a class or Invite teachers to a class.

I can't invite groups of students or groups of teachers to my class
Teachers who use Google Groups can invite a group of students or a group of co-teachers to a class. Learn more about creating groups.

Notes:

  • You don't have to be the owner of the group, but you have to be a member to invite the group. You need to be able to view group members and their email addresses. If you receive an error message "Can’t view group members" when sending an invitation, contact the group owner to change your permissions.

For more details on inviting users to a class, go to Invite students to a class or Invite teachers to a class.

My students have problems with the class code
If your class code doesn’t work, you can reset it and give the new code to your students. For more details, go to Reset or disable a class code.

Assignments

Can I restore a deleted assignment?
Deleted assignments can’t be restored. However, you might be able to access completed attachments that your students submitted in the Classroom folder in Google Drive.
The Turn in button doesn't work for students
If you use Classroom with a personal Google Account and your students report that the Turn in button doesn’t work, your Google Drive might be full.
When students turn in work, it saves to your class folder in Drive. If you’re out of Drive storage, students can’t turn in work, and they get an error message when they click Turn in.
Try these steps:
  1. To check your Google Drive storage, go to Drive storage.
  2. Clear space in your Google Drive, Gmail, and Google Photos. 
    For instructions, go to Clear Google Drive space and increase storage.
  3. Ask students to try turning in their work again.

Interested in more Drive storage?

I can't make a copy of an attachment for students
If the attachment option Make a copy for each student doesn’t work, try these solutions:

Interested in more Drive storage?

How do I report an issue or make a feature request?

Computer

In Classroom, at the bottom-left corner, click Help and then Send feedback.

Android

  1. Tap Menu Menu and then Help.

  2. Tap Send feedback.
  3. Enter your feedback and then tap Send Send.

Apple® iOS®

  1. Tap Menu Menu and then Send Google feedback.

  2. Enter your feedback and then tap Send Send.

Email

I can’t send or receive email
If you and your students have G Suite for Education accounts and can't send or receive email messages, it might be because your admin turned off Gmail. Contact your admin.  Who is my administrator?
I can’t invite or email guardians
If you have a G Suite for Education account and don’t see the guardian options in Classroom:
  • Access Classroom on a web browser (not through a mobile app).
  • Contact your admin to verify that you're a teacher. 
  • Contact your admin to give you permission to manage guardian email summaries.

Note: If you use Classroom with a personal Google Account, the guardian email feature isn’t available.

Class video meetings

I can't create or join a Meet meeting
If Meet is unavailable, or if you experience issues such as poor video, trouble joining the meeting, or other Meet performance issues, check the G Suite Status Dashboard to see if there is a problem with the Meet service.
If the Google Meet status at the G Suite Status Dashboard shows a yellow or red icon, the Meet app may perform poorly or be unavailable. For workarounds, go to Known issues with Google Meet.

Google Drive 

How do I know if my class Drive storage is full?
To check your class’s Drive storage, go to Drive storage. Be sure you’re signed in with the same account you use for Classroom. 
If you use Classroom with a personal Google Account and your storage is almost full, you can Clear Google Drive space and increase storage.
For instructions to open your Drive folder in Classroom, go to Open your Google Drive folder.
How do I get more Drive storage?
If you use Classroom with a personal Google Account:

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