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Troubleshooting

This page is for teachers. Students go here.

To find answers for more questions, visit the Classroom Help Forum, where you can connect with other teachers.

Sign in

I can’t sign in to Classroom

You sign in to Classroom with one of these accounts:
  • A G Suite for Education account (you@yourschool.edu) that your school creates. If you don't know your G Suite for Education account information, ask your school’s administrator. Who is my administrator?
  • A personal Google Account (you@example.com) that you create. Learn more about how to create a Google Account.
If you’re using a G Suite for Education account and you can’t sign in, your admin may not have given you permission to use Classroom. To access Classroom, ask your admin to turn on Classroom in the Google Admin console.

You might see the following sign-in error messages:

Error message What it means What you can do
You can’t use Classroom with this account You tried to sign in with another G Suite account
  • In your web browser, sign out and sign in again with your G Suite for Education account or personal Google Account.
  • On your mobile app, you'll be asked to add another account. Sign in with your G Suite for Education account or your personal Google Account.
Your administrator hasn’t activated Classroom Your admin hasn’t turned on Classroom for your G Suite for Education account Contact your school’s admin to activate Classroom.

 

For more details, see Sign in to Classroom.

Need more help with signing in? See the Classroom Help Forum.

I signed in as a student and I’m a teacher with a G Suite for Education account

Contact your administrator and have them change your account to teacher. Who is my administrator?

Classes

I can't create a class

If you’re a teacher in a school using G Suite for Education, you might be signed in as a student. Contact your administrator and have them verify that your account is set to teacher. Who is my administrator?

I can't add students to my class

You might not be able to add students to your class for the following reasons:
  • You might be signed in as a student. If you’re a teacher in a school using G Suite for Education, contact your admin and have them verify that your account is set to teacher. Who is my administrator?
  • Your admins haven’t whitelisted a domain. If you’re a teacher in a school using G Suite for Education, contact your admin and have them verify that they have whitelisted the students’ domain. Who is my administrator?
  • A student hasn’t replied yet to the class invitation or entered the class code. Ask your students to reply to your email invitation or enter the class code.

For more details on adding students, see Invite students to a class.

My students have problems with the class code

If your class code doesn’t work, you can reset it.
  1. Sign in to Classroom with your Google Account.

    For example, you@yourschool.edu or you@gmail.comLearn more.

  2. Select your class.
  3. At the top, click Students.
  4. Next to Class code, click Down Down Arrow and then Reset.

After you reset the class code, give the new code to your students.

How do I delete, archive, or unarchive a class?

For details, see Archive and delete a class.

How do I add a teacher to my class?

For details, see Invite teachers to a class.

How do I delete a student?

Assignments

Can I restore a deleted assignment?

Unfortunately, deleted assignments can’t be restored. However, you may be able to access completed assignments that your students submitted in the Classroom folder in Google Drive.

How do I make a feature request?

Computer

In Classroom, at the bottom-left corner, click Help and then Send feedback.

Android

  1. Tap Menu Menu and then Help

  2. Tap Send feedback.
  3. Enter your feedback and then tap Send Send.

iOS

  1. Tap Menu Menu and then Send Google feedback.

  2. Enter your feedback and then tap Send Send.

Email

I can’t send or receive email

If you and your students have G Suite for Education accounts and can't send or receive email messages, it might be because your admin turned off Gmail. Contact your admin.  Who is my administrator?

I can’t invite or email guardians

If you have a G Suite for Education account and don’t see the guardian options in Classroom:
  • Access Classroom on a web browser (not through a mobile app).
  • Contact your admin to verify that you're a teacher. 
  • Contact your admin to give you permission to manage guardian email summaries.

Note: If you use Classroom with a personal Google Account, the guardian email feature isn’t available.

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