Known issues with Google Meet

Tip: If you're a G Suite administrator, reference G Suite known issues

I can't join Meet video calls on my dual-SIM Phone

We suggest you turn off the second SIM or switch to Wi-Fi. 

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For education meetings, attempts to join from outside the domain won't work for some users

For G Suite for Education and G Suite Enterprise for Education users

Only the meeting creator can approve or deny requests to join a meeting from participants outside of their domain. If the meeting creator isn't on the call when the request is made, the external participant can’t join. The "Ask to join" page will stall. 

Tip: If you create a meeting that includes guests with an email address outside of your school domain, stay on the call until all guests join.

Important: For meetings organized via a personal Google account, only the meeting creator can admit people into the meeting.

For meetings organized by G Suite Essentials users, anyone outside of the organization will have to be admitted into the meeting. 

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Drop-down menus are not shown when you share a window

When you share a window in Meet, the drop-down menus in the shared window don’t display in the meeting.

Tip: Share your entire screen instead of a specific window.

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Browser freezes when you try to share a screen

If a computer uses incompatible video adapters or video drivers, it can cause browser issues.

Tip:  Update the computer's video adapters and video drivers to the latest version.

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Presentations open blank or distorted when you share a window

When you share a window in Meet, such as a  Microsoft PowerPoint or Keynote presentation, the slideshow opens blank to other viewers. Presentations in 'Play' or 'Slide Show view' open in full screen mode, but you share only a window.

Tip:  Share your whole screen before you open a presentation in Play or Slide Show mode.

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I can't open Meet on my mobile device

Each version of the mobile Meet app is supported for 6 months after release. Update to the latest version if an older version of the app is installed on your device.

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Dial-in call ends unexpectedly

Important: This feature is available for meetings created through a G Suite account.

Meet supports dial-in phone calls for up to 8 hours. The maximum call length is shorter if there are carrier-specific restrictions. 

Tip:  When the call is dropped after 8 hours, dial back in to the meeting.

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I can't schedule an "All Day" meeting

When you add a room to an all-day event, the room is scheduled in Coordinated Universal Time (UTC). UTC is from midnight to midnight the next day, regardless of the room's time zone. You may notice the meeting room shows as unavailable, even if it’s available. Google is aware of this issue.

Tip: When you add a meeting room in a different time zone, schedule the event for 24 hours instead of selecting “All day.”

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If Meet is temporarily unavailable or you have performance issues

If Meet is unavailable, you experience issues such as poor video, trouble when you want to join a meeting, or other Meet performance issues, check the G Suite Status Dashboard. Meet service issues are listed, such as:

  • Green icon—Meet is operating normally. Use the troubleshooting tips to address your specific issue.
  • Yellow or red icon— Meet is experiencing issues or is unavailable. Try the following workarounds for ways to communicate until Meet returns to normal operation.

Tip: Pre-record your meeting or lecture

Important: Recording video meetings is only available for meetings organized by certain G Suite editions.

If Meet is not available, use another screen recording app to record the session with your local computer. Then share the recording with your team or class.

If Meet works for you but other participants have trouble, you can record your session in Meet. You can record even if others don’t join. Ask your G Suite admin to make sure Meet recording is turned on for your organization. Wait for the recording file to be generated and saved to the organizer’s Meet Recordings folder in My Drive. An email with the recording link is sent to the meeting organizer, and to the person who started the recording.

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Tip: Live stream the meeting using Meet

You can conduct a Meet live-stream session even if other interactive features are unavailable. A live-stream allows you to broadcast your meeting to large groups of coworkers or students in real time. 

Only guests in the same organization as the meeting organizer can view a live-stream. Guests in other organizations cannot view your live-stream.

Note: Your G Suite administrator must turn on live-streaming. The meeting organizer must also create an extra view-only event for the live-stream.

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