Troubleshooting for teachers
This page is for teachers. Students go here.
To find answers for more questions, visit the Classroom Help Forum, where you can connect with other teachers.
Sign in
I can’t sign in to Classroom
Depending on your learning setting, sign in to Classroom with one of the following user account types:
- School account—Also known as a G Suite for Education account, this account is set up by an accredited school. It looks like you@yourschool.edu.
- Personal Google Account—This account is set up by you. Typically you use a personal Google Account outside of a school setting, such as a homeschool. It looks like you@example.com.
- G Suite account—This is set up by your organization’s administrator. It looks like you@yourcompany.com.
For more details, see About Classroom user accounts
You might see the following sign-in error messages:
Error message | What it means | What you can do |
---|---|---|
You can’t use Classroom with this account. | You tried to sign in with another G Suite account. |
|
Your administrator hasn’t activated Classroom. | Your admin hasn’t turned on Classroom for your G Suite for Education account. | Contact your school’s admin to activate Classroom. |
For more details, see How do I sign in to Classroom?
Need more help with signing in? See the Classroom Help Forum.
I signed in as a student and I’m a teacher with a G Suite for Education account
Classes
I can't create a class
How do I delete, archive, or unarchive a class?
How do I delete a student?
Invitations
I can't invite students or teachers to my class
Error message | What it means | What you can do |
---|---|---|
Can’t invite users from this domain. | You’re trying to invite a user from a domain that is not permitted by your administrator. | Contact your domain administrator to update your domain's class membership settings. |
Can’t invite more class members. | You’ve exceeded your quota for invitations for the day. | Try inviting class members the next day. |
Can’t view group members. | You're trying to invite a Google Group for which you don’t have access to view members and member email addresses. | Contact the group owner to change your permissions. |
For more details on inviting users to a class, see Invite students to a class or Invite teachers to a class.
I can't invite groups of students or groups of teachers to my class
Notes:
- You don't have to be the owner of the group, but you have to be a member to invite the group. You need to be able to view group members and their email addresses. If you receive an error message "Can’t view group members" when sending an invitation, contact the group owner to change your permissions.
For more details on inviting users to a class, see Invite students to a class or Invite teachers to a class.
My students have problems with the class code
Assignments
Can I restore a deleted assignment?
How do I report an issue or make a feature request?
Computer
In Classroom, at the bottom-left corner, click
Send feedback.
Android
-
Tap Menu
Help.
- Tap Send feedback.
- Enter your feedback
tap Send
.
Apple® iOS®
-
Tap Menu
Send Google feedback.
- Enter your feedback
tap Send
.
I can’t send or receive email
I can’t invite or email guardians
- Access Classroom on a web browser (not through a mobile app).
- Contact your admin to verify that you're a teacher.
- Contact your admin to give you permission to manage guardian email summaries.
Note: If you use Classroom with a personal Google Account, the guardian email feature isn’t available.