Troubleshooting Nest thermostat error codes

If you see an error message on your thermostat that has a code beginning with H, N or T followed by a number, here are some steps you can take to help fix them.

Before troubleshooting, manually turn on heating if needed

 

Press the button on your Heat Link to manually turn on
heating:

  • Nest Thermostat E: Press Heat Link’s button twice
  • 3rd and 2nd gen Nest Learning Thermostat: Press Heat
    Link’s button once

The heating light will turn green to confirm the heating has been
turned on. This way, you can stay comfortable while you troubleshoot
connection problems. If your thermostat controls your hot water tank,
your hot water will also turn on

Press the button again to manually turn off heating (press twice for
Nest Thermostat E).

 

 

 

Nest Thermostat E Heat Link

Select your thermostat below, then select the error code that you see on your thermostat for specific troubleshooting steps to fix the issue.

For instance, in the example to the right, you’d select 3rd or 2nd
gen Nest Learning Thermostat
, then error code H71.

If you don’t see an error code on your thermostatplease
search our library of help articles
 for help resolving other
issues.

H71 error message on thermostat

 

Find your error

Pick the error you see for specific instructions.

3rd or 2nd gen Nest Learning Thermostat

nest thermostat gen 3 front view

H1 or H71

An H1 or 71 error message says “Nest can’t connect to Heat Link and won’t be able to control your heating.” In addition, the Heat Link's status light will be yellow when it’s disconnected from your thermostat.

  1. Restart the Heat Link

    1. Hold down the Heat Link’s button until its light turns off. It should take about ten seconds.
    2. Release the button and wait for your Heat Link to restart.
    3. The status light will turn green if it re-connects to your thermostat. If the status light is yellow, continue to step 2.
  2. Move your thermostat and test the connection

    Your thermostat may be too far away from the Heat Link or there may be something interfering with the wireless Thread connection.

    1. If your thermostat is mounted on a stand (not the wall), try moving it a bit closer to where your Heat Link is installed.
    2. Check that there isn’t anything between your Heat Link and thermostat like a large mirror, or refrigerator. Large objects made of metal or other dense materials can block wireless signals.
    3. Check the wireless connection:
      • On your thermostat go to Settings Nest settings icon and then Equipment. Then select Continue and then Heat Link and then Test.
      • If the test fails, move your thermostat again and re-test. Sometimes moving your thermostat a few centimeters can make a big difference.
  3. Check your Heat Link installation

    The wireless thermostat connection can be blocked if your Heat Link is installed too close to your boiler or hot water tank. Make sure that the Heat Link is installed at least 30 cm away from your boiler or heating system. Reposition it if possible.

    Caution: It’s important to protect you, your system, and your thermostat. Turn off the power to your system at the fuse box before exposing or adjusting any wiring.

  4. Reset the Heat Link to defaults

    Try resetting the Heat Link and then reconnecting it to your thermostat. For complete instructions, please see How to restart the Heat Link or reset it to factory defaults.

    In some cases, you may need to re-enter the Heat Link’s pairing code on your Nest Learning Thermostat. The code is a combination of six letters and numbers.

    • 3rd-gen Heat Links have the pairing code on the bottom
    • 2nd gen Heat Links have the pairing code underneath the cover near the left screw hole.
  5. Stop wireless interference from other electronics

    1. Other home products that use a 2.4 GHz wireless signal may cause interference. This includes cordless phones, baby monitors, microwave ovens and wireless security cameras. Try turning off these electronics one by one to see if your Nest Learning Thermostat and Heat Link are then able to establish a wireless connection.
    2. Once you have found out what’s causing the interference, try moving it further away from the Heat Link or Nest Learning Thermostat if possible and then recheck the Nest Learning Thermostat connection.

    Note: Switching from a wireless product to one that uses cables, such as a corded phone, can solve interference issues.

    Learn about wireless interference and how to troubleshoot it >

H2 or H72

An H72 error message says “The power to this thermostat is off.” Note that this error can take a few minutes to appear after power has been cut. So you may not see it immediately.

1. Check the thermostat power cable, plug and power socket.

If you have a Nest Learning Thermostat on the Nest Stand:

  • Make sure that the Nest power cable is fully inserted into the
    power plug and that the plug has been pushed all the way into the
    wall socket.

  • Check that the wall socket is switched on.

nest thermostat gen 3 wireless install

 

  • Note: We recommend plugging your thermostat into a socket that isn’t controlled by a wall switch to prevent accidentally switching it off.

  • You can also double check that the socket is delivering power by plugging in a lamp or other electronic device and turning it on.

2. Make sure the display and power cable are fully seated.

  1. Pull the display straight off.

  2. Check that the power cable is fully inserted into the
    power port and is routed correctly through the groove in
    the base of the thermostat.

  3. Line up the display connectors and press the display
    firmly back onto the base. You will hear a click and the
    display will lie flush with the base when it’s properly 

Incorrect and correct ways to mount the display

3. Check the fuse box

  • Check the fuse: It’s possible that the fuse controlling power to your system isn’t properly seated or is blown. Re-seat or replace it as necessary.
  • Make sure the switch is set to 'on': Sometimes fuse switches can be tricky: you may think that you've flipped a switch back on, but it might not have been pushed all the way.
    • Try flipping the switches that control power to Heat Link and your thermostat off and then on again.
    • You can also check power on the socket the Nest thermostat is using by plugging in a lamp or other electronic device and turning it on.

4. Contact a Nest Pro

If you’re still not able to fix the problem, contact a local Nest Pro, who can properly diagnose your heating system and your Nest thermostat.

H73

An H73 error message says, “There is a wireless connection but OpenTherm is not detected. Check your installation.”

If you see the H73 error during installation

  1. Verify that your heating system supports OpenTherm. Check your system’s documentation or contact the manufacturer. There may also  be an OpenTherm logo somewhere on your system.       
    OpenTherm logo                                                                                                                      
  2. Make sure that the Heat Link is correctly wired. Check your Heat Link’s wiring against the wiring diagrams in the installation guide. If you need to move any wires, turn off power to your system and Heat Link first.

    Caution: It's important to protect you, your system, and your thermostat. Turn off the power to your system at the fuse box before exposing or adjusting any wiring.

  3. If your system does not support OpenTherm, you will need to select On/Off boiler control instead of OpenTherm. Open Settings Nest settings icon and then Equipment and then Pro Setup to change the boiler control setting.

If you see the H73 error after installation

While an H73 error most often happens during or right after thermostat installation, it can sometimes occur after you’ve been using your thermostat for a while.

  1. Check that the power to your boiler hasn’t been turned off.

  2. If the switch controlling power to your boiler is on, but it’s not receiving power, have a local Nest Pro check your system.

N80

An N80 error message says, “OpenTherm requires a wireless connection but wireless isn’t detected.”

  1. Restart the Heat Link

    1. Hold down the Heat Link’s button until its light turns off. It should take about ten seconds.

    2. Release the button and wait for your Heat Link to restart.

    3. The status light will turn green if it re-connects to your thermostat. If the status light is yellow, continue to step 2.

  2. Move your thermostat and test the connection

    Your thermostat may be too far away from the Heat Link or there may be something interfering with the wireless Thread connection.

    1. If your thermostat is mounted on a stand (not the wall), try moving it a bit closer to where your Heat Link is installed.
    2. Check that there isn’t anything between your Heat Link and thermostat like a large mirror, or refrigerator. Large objects made of metal or other dense materials can block wireless signals.
    3. Check the wireless connection:
      • On your thermostat go to Settings Nest settings icon and thenEquipment. Then select Continue and then Heat Link and then Test.
      • If the test fails, move your thermostat again and re-test. Sometimes moving your thermostat a few centimeters can make a big difference.
  3. Check your Heat Link installation

    The wireless thermostat connection can be blocked if your Heat Link is installed too close to your boiler or hot water tank. Make sure that the Heat Link is installed at least 30 cm away from your boiler or heating system. Reposition it if possible.

    Caution: It's important to protect you, your system, and your thermostat. Turn off the power to your system at the fuse box before exposing or adjusting any wiring.

  4. Reset the Heat Link to defaults

    Try resetting the Heat Link and then reconnecting it to your thermostat. For complete instructions, please see How to restart the Heat Link or reset it to factory defaults.

    In some cases, you may need to re-enter the Heat Link’s pairing code on your Nest Learning Thermostat. The code is a combination of six letters and numbers.

    • 3rd-gen Heat Links have the pairing code on the bottom
    • 2nd gen Heat Links have the pairing code underneath the cover near the left screw hole.
  5. Stop wireless interference from other electronics

    1. Other home products that use a 2.4 GHz wireless signal may cause interference. This includes cordless phones, baby monitors, microwave ovens and wireless security cameras. Try turning off these electronics one by one to see if your Nest Learning Thermostat and Heat Link are then able to establish a wireless connection.
    2. Once you have found out what’s causing the interference, try moving it further away from the Heat Link or Nest Learning Thermostat if possible and then recheck the Nest Learning Thermostat connection.

    Note: Switching from a wireless product to one that uses cables, such as a corded phone, can solve interference issues.

    Learn about wireless interference and how to troubleshoot it >

 

T05, T06, or T07

You’ll see a T05, T06 or T07 error message when running a system test after you first install your thermostat.

Important: Troubleshooting for each of these errors is the same in most cases but there are specific troubleshooting steps for certain errors in some steps.

  1. Run the test longer

    • Many systems have a built-in delay, so it might be 5 minutes or more before your system turns on.
    • If you’re testing a radiant system, electric baseboard heating or a system with radiators it typically takes a while before you can feel the floor, baseboard or radiators getting warm. Try waiting up to 30 minutes to see if they warm up.
    • The System Test will run for 35 minutes before automatically stopping. Select Keep Testing on your thermostat if needed, or restart testing by going to Settings Nest settings icon and thenEquipment on your thermostat. Select Continue and then Test.
  2. Make sure your boiler and Heat Link have power

    Check that the Heat Link light is on, and your boiler’s light or screen is on too. If they aren’t receiving power:

    • Check that the breaker switch or fuse that controls power to your system is set to on.

      Caution: It's important to protect you, your system, and your thermostat. System power should be turned off during thermostat installation to help prevent blowing a fuse, but it should be turned on for testing.

    • Also check the switches for other system components. They may have a separate switch which also needs to be set to on.

    • In some homes it’s common to turn off the boiler for the warm seasons and heating is no longer needed. So it can be helpful to double check that the boiler and the breaker switch connected to the boiler are on, and that the boiler has power.

  3. Check that the Heat Link is wired correctly

    WARNING ELECTRICAL SHOCK HAZARD: Failure to turn off the power may result in serious electrical shock, injury, and death.

    1. Turn off power to your system at the breaker or fuse box.
    2. Pull off the Heat Link cover.
    3. Make sure that the wires are connected to your Heat Link correctly. Follow the installation guide’s wiring diagrams &emdash; it was included in the box with your thermostat. You can also download a PDF version of the thermostat installation guide here.
    4. If the wires are in the right Heat Link connectors:
      • Check that each wire is fully inserted into its connector and that every connector with a wire is drawn as shown.
    5. Turn power to your system back on at the breaker or fuse box.
    6. Re-test your system. On your thermostat, go to Settings Nest settings icon and then Equipment. Select Continue and then Test.
    7. If there are still issues, have a local Nest Pro check your installation.
  4. Steps for specific system types

    Check to see if anything below applies to your system or error, then restart the system test if needed.

    • If your system has radiators (T06 error): Make sure the radiator valves are fully open so that hot water from the boiler can enter the radiators. The valves may have been closed if the season is warm and heating isn’t needed.

    • Make sure your programmer isn’t interfering with boiler control: If you had a programmer before installing the Nest Learning Thermostat, it’s important that the heating channel is disabled so that it doesn’t interfere with heating.

      What to do with a programmer after installing a Nest thermostat >

    • Check your heating lever valve: If you have a manual valve to turn on heating, make sure that the valve lever is in the on position, otherwise hot water won’t flow through the heating pipes.

    • If you have a Fil Pilote system: You should have your thermostat professionally installed in order to keep you safe and avoid damaging your system or your Nest Learning Thermostat. Your Nest Pro may need to install an additional fil pilote diode (sold separately) depending on your current system. Learn more about Fil Pilote and Nest.

  5. Reinstall your old thermostat and contact a Nest Pro

    Some systems are complex and difficult to set up correctly. In addition, there may be an issue with your system. For instance, sometimes a system fuse gets blown if thermostat wires make contact with each other during installation.

    1. If you’ve followed all the troubleshooting steps above, reconnect your old thermostat to your system.

    2. Then contact a local Nest Pro to help you get your Nest Learning Thermostat connected to your system and set up correctly.

 

Nest Thermostat E

nest thermostat front view

H151

An H151 error message on your thermostat says “Nest can't connect to the Heat Link and can't control your heat.“ In addition, the Heat Link's status light will be yellow when it’s disconnected from your thermostat.

  1. Restart the Heat Link

    1. Hold down the Heat Link’s Nest button until it’s light turns off. It should take about eight seconds.
    2. Release the button and wait for your Heat Link to restart.
    3. The status light will pulse blue then turn green when it reconnects to your thermostat. If the status light is yellow, continue to step 2.
  2. Move your thermostat and test the connection

    Your thermostat may be too far away from the Heat Link or there may be something interfering with the wireless Thread connection.

    1. Try moving your thermostat a bit closer to where your Heat Link is installed.
    2. Check that there isn’t anything between your Heat Link and thermostat like a large mirror, or refrigerator. Large objects made of metal or other dense materials can block wireless signals.
    3. Check the wireless connection:
      • On your thermostat go to Settings Nest settings icon and then Equipment. Then select Continue and then Heat Link and then Test.
      • If the test fails, move your thermostat again and re-test. Sometimes moving your thermostat a few centimeters can make a big difference.
  3. Reset the Heat Link to defaults

    Try resetting the Heat Link and then reconnecting it to your thermostat. For complete instructions, please see How to restart the Heat Link or reset it to factory defaults.

    In some cases, you may need to enter the Heat Link’s pairing code into your Nest thermostat. Pull off the Heat Link’s cover. Remove the wire cover’s screw. You’ll find the code on the back of the wire cover. It’s a combination of six letters and numbers.

  4. Stop wireless interference from other electronics

    1. Other home products that use a 2.4 GHz wireless signal may cause interference. This includes cordless phones, baby monitors, microwave ovens and wireless security cameras. Try turning off these electronics one by one to see if your Nest Learning Thermostat and Heat Link are then able to establish a wireless connection.
    2. Once you have found out what’s causing the interference, try moving it further away from the Heat Link or Nest Learning Thermostat if possible and then recheck the Nest Learning Thermostat connection.

    Note: Switching from a wireless product to one that uses cables, such as a corded phone, can solve interference issues.

    Learn about wireless interference and how to troubleshoot it >

H152

An H152 error message on your thermostat says "The power to this thermostat is off." In addition, the Heat Link's status light will be yellow when it’s disconnected from your thermostat.

  1. Check the plug is properly connected

    1. Make sure the power adapter is fully plugged into the wall socket.
    2. Also check that the USB cable is fully inserted into the power adapter.
  2. Check that there’s power to the wall socket

    1. If your thermostat is plugged into a switched wall socket, make sure that the switch isn’t off. You can plug in a light or other electronic device like a phone charger to test.
    2. Also check that the fuse in the fusebox that controls the socket is functioning properly.
  3. Check that the display is properly seated

    Your thermostat’s display may not be connected to the base and unable to receive power.

    1. Pull the display off the base.
    2. Line up the pin connectors on the display and the base.
    3. Firmly seat the display on the base. You should hear a click.

H153

An H153 error message on your thermostat says "Couldn't detect an OpenTherm connection." Either your system is incorrectly wired so that OpenTherm isn’t functioning, or your system isn’t OpenTherm compatible but the OpenTherm option was selected in the Nest app setup.
  1. Check your system and wiring

    1. Make sure that your system is OpenTherm compatible. There should be an OpenTherm symbol on your old thermostat or receiver. You can also check your systems owner’s manual.

    2. Check that your system is correctly wired, and that the OpenTherm wires are in the OT1 and OT2 Heat Link connectors. Refer to your boiler’s installation guide for wiring instructions or contact a local Nest Pro.
      OpenTherm logo

    Caution: It’s important to protect you, your system, and your thermostat. Turn off the power to your system at the fuse box before exposing or adjusting any wiring.

  2. Check your thermostat system options

    1. OpenTherm may have been selected during thermostat setup by mistake, and your system isn’t OpenTherm compatible.

    2. If the error message is still on your thermostat screen, turn the thermostat’s ring to select the Setup option and press to enter setup.

      To manually navigate: Go to Settings Nest settings icon and then Equipment and then Continue and then Setup and then Continue. Then select your system type (boiler, etc.). On the next screen, change OpenTherm to On/Off control.

    3. Rewire your Heat Link to correctly control your system, if needed.

    4. The error message should disappear. If you’re still having trouble, contact a local Nest Pro.

H155

An H155 error message on your thermostat says "Your Heat Link went offline when the batteries were low."

  • Simply pull off the Heat Link cover and replace the batteries with fresh L91 Energizer Lithium AA batteries. Important: Do not use regular alkaline batteries.
  • The Heat Link should automatically reconnect to your thermostat when new batteries are installed.

H156

An H156 error message on your thermostat says "OpenTherm connection detected but you selected On/Off control."

Your system is wired for and compatible with OpenTherm, but the OpenTherm option wasn’t selected during setup with the Nest app. You can change this setting on your thermostat:

On your thermostat go to Settings Nest settings icon and then Equipment. Then change your boiler control to OpenTherm.

Note: If you prefer not to use your system’s OpenTherm features and would like to use On/Off control instead, connect your system’s wires to the on/off boiler control terminals on Heat Link instead of the OpenTherm ones.

H157

An H157 error message on your thermostat says "You need a Heat Link to control your heating with this thermostat." This can happen if you’ve removed the Heat Link from your account, and it’s disconnected from the app.

  1. If your Heat Link can’t be connected to the app, reset it to factory defaults then try connecting it to your thermostat again with the app. See How to restart the Heat Link or reset it to factory defaults.

  2. In some cases, you may need to enter the Heat Link’s pairing code into your Nest thermostat. Pull off the Heat Link’s cover and find the code near the left screw hole. It’s a combination of six letters and numbers.

H158

An H158 error message on your thermostat says "To control your home's heat with this thermostat, you'll need to reset all settings..." This can happen if you’ve removed the Heat Link from your account, and it’s disconnected from the app.

Factory reset your thermostat:

  1. Press your thermostat ring to open the Quick View menu.
  2. Choose the Settings Nest settings icon icon.
  3. Turn the ring to Reset and press to select.
  4. Select All Settings to reset your thermostat to factory settings.
  5. Begin thermostat setup with the app to connect it to your account again:
    1. Tap the Settings  Nest settings icon icon on the app home screen.
    2. Select Add product Nest add product icon.  to start thermostat setup.

T05, T06, or T07

You’ll see a T05, T06 or T07 error message when running a system test after you first install your thermostat.

Important: Troubleshooting for each of these errors is the same in most cases but there are specific troubleshooting steps for certain errors in some steps.

  1. Run the test longer

    • Many systems have a built-in delay, so it might be 5 minutes or more before your system turns on.
    • If you’re testing a radiant system, electric baseboard heating or a system with radiators it typically takes a while before you can feel the floor, baseboard or radiators getting warm. Try waiting up to 30 minutes to see if they warm up.
    • The System Test will run for 35 minutes before automatically stopping. Select Keep Testing on your thermostat if needed, or restart testing by going to Settings Nest settings icon and then Equipment on your thermostat. Select Continue and then Test.
  2. Make sure your boiler and Heat Link have power

    • Check that the breaker switch or fuse that controls power to your system is set to on.

      Caution: It's important to protect you, your system, and your thermostat. System power should be turned off during thermostat installation to help prevent blowing a fuse, but it should be turned on for testing.

    • Also check the switches for other system components. They may have a separate switch which also needs to be set to on.

    • In some homes it’s common to turn off the boiler for the warm seasons and heating is no longer needed. So it can be helpful to double check that the boiler and the breaker switch connected to the boiler are on, and that the boiler has power.

    • Make sure your Heat Link’s batteries have a sufficient charge. Simply press the button on the Heat Link. If its light doesn’t turn on, you will need to replace the batteries with new L91 Energizer Lithium AA batteries. Do not use regular alkaline batteries.
  3. Check that the Heat Link is wired correctly

    You will need to begin setup with the app again to check the wiring:

    1. Turn off power to your system at the breaker or fuse box.
    2. Pull off the Heat Link cover.
    3. Make sure that the wires are connected to your Heat Link correctly:
    4. If the wires are in the right Heat Link connectors:
      • Check that each wire is fully inserted into its connector and that all wires are secured with the screws.
      • Check that each wire has ⅜ inch (6mm) of exposed wire.
      • Make sure there is no corrosion or rust on the wires. Cut and strip the ends to expose fresh wire if needed.
    5. Turn power to your system back on at the breaker or fuse box.
    6. Re-test your system. On your thermostat, go to Settings Nest settings icon and then Equipment. Select Continue and then Test.
    7. If there are still issues, have a local Nest Pro check your installation.
  4. Steps for specific system types

    Check to see if anything below applies to your system or error, then restart the system test if needed.

    • If your system has radiators (T06 error): Make sure the radiator valves are fully open so that hot water from the boiler can enter the radiators. The valves may have been closed if the season is warm and heating isn’t needed.

    • Make sure your programmer isn’t interfering with boiler control: If you had a programmer before installing the Nest Learning Thermostat, it’s important that the heating channel is disabled so that it doesn’t interfere with heating.

      What to do with a programmer after installing a Nest thermostat >

    • Check your heating lever valve: If you have a manual valve to turn on heating, make sure that the valve lever is in the on position, otherwise hot water won’t flow through the heating pipes.

    • If you have a Fil Pilote system: You should have your thermostat professionally installed in order to keep you safe and avoid damaging your system or your Nest thermostat. Contact a local Nest Pro to help you get your Nest thermostat set up correctly. Learn more about Fil Pilote and Nest.

  5. Reinstall your old thermostat and contact a Nest Pro

    The Nest Thermostat E is designed for DIY installation, but some systems are complex and difficult to set up correctly. In addition, there may be an issue with your system.

    For instance, sometimes a system fuse gets blown if thermostat wires make contact with each other during installation.

    1. If you’ve followed all the troubleshooting steps above, reconnect your old thermostat to your system.

    2. Then contact a local Nest Pro to help you get your Nest Learning Thermostat connected to your system and set up correctly.

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