Nest products need to be connected to the internet to use all their features, but a small number of Wi-Fi routers aren’t Nest compatible. Symptoms include low batteries or power issues, not being able to connect to Wi-FI during setup, or Offline status in the app because of a Wi-Fi disconnection.
The lists below have routers that we have confirmed can cause issues with Nest products. However, the list is not definitive, so there may be unlisted routers that also aren’t compatible.
Some network equipment may cause issues with only one type of Nest product, such as the Google Nest thermostat, so some of your Nest products will work fine while others may not.
If your router is listed below:
- Make sure your router’s firmware is up to date: check the manufacturer's website, contact their support, or contact your ISP if they provided your router.
- Check that your Wi-Fi equipment settings comply with Nest’s recommended router settings.
- If your router settings match the recommended settings but you are still having issues, contact your internet service provider and exchange your router or modem for a compatible one. If your router wasn’t provided by your ISP, you may need to upgrade it yourself.
If your router isn’t listed below:
- Make sure your router’s firmware is up to date: check the manufacturer's website, or contact their support.
- Check that your Wi-Fi equipment settings comply with Nest’s recommended router settings.
- Try troubleshooting Wi-Fi and connection issues.
Important: Nest products are not compatible with WEP-ASCII. If your router supports this type of security and you do not have any other security enabled, your Nest products will not be able to connect.
Nest’s recommended router settings >
Incompatible routers
Routers that can cause issues with Nest thermostats
Even if your router is not on this list, you may be using a router that is incompatible with Nest Products. The list of symptoms below can help you to identify routers that may be incompatible or are using incompatible settings.
Symptoms of an incompatible router or incompatible router settings include:
- Nest thermostat being offline in the Nest app
- Nest thermostat disconnecting frequently
- Excessive battery drain
- Frequent restarts
- Being unable to add your Nest thermostat to the app
- Higher than normal temperatures detected by the Nest thermostat
| 2Wire routers |
|
3800HGV-B |
| Actiontec routers . |
|
M1424WR Rev. E |
| Belkin routers . |
|
F9K1001 |
| BT routers . |
|
Business Hub 3 |
| Cisco/Linksys routers |
|
WRT110 |
| D-Link routers |
|
DAP2553 |
| Netgear routers |
|
DGN1000 |
| uBee routers |
|
DDW365 |
Routers that can cause issues with the Nest Protect
Some routers support IPv6 for external internet connections but do not support IPv6 communications over the local network, which Google Nest Protect requires.
Symptoms of an incompatible router or incompatible router settings include:
- Being unable to add Nest Protect to the Nest app
- Nest Protect is offline in the app
| Asus routers |
|
RT-N10 |
| Cisco routers |
|
WRT100 |
| D-Link routers |
|
DAP-1360 |
| Encore routers |
|
ENHWI-AN3 |
| Engenius routers |
|
ESR7750 |
| Hawking routers |
|
HWRN2 |
| Netgear routers |
|
JNR3210 |
| Planex routers |
|
CQW-MR500 |
| Sapido routers |
|
GR-1733 |
| Westell routers |
|
7500 |
| Zuni Digital routers |
|
ZGR304F |
| ZyXEL routers |
|
WAP3205 |
Routers that can cause issues with Nest cameras or doorbells
Symptoms of an incompatible router or incompatible router settings include:
- Being unable to add your Google Nest camera or doorbell to the Nest app
- Your Nest camera or doorbell is offline in the app
- You can't view video history or your camera or doorbell's live stream
- Your Nest camera or doorbell overheats
Routers that can cause issues with Nest Secure
Symptoms of an incompatible router or incompatible router settings include:
- Being unable to add your Google Nest Guard or Google Nest Detect to the app
- Nest Guard and/or Nest Detect disconnect frequently
- Nest Guard and/or Nest Detect disconnect frequently
We have not confirmed any specific routers that are incompatible with the Nest Secure alarm system. The symptoms listed above may indicate that your router is incompatible or has incompatible settings. However, there are other things that can cause this behavior. Be sure you’ve tried the other suggestions in our article about Nest Guard disconnecting or going offline.