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View Chrome device information

As an administrator, you can find details about the Chrome devices in your domain in the Google Admin console. You can see the user of each device as well as review information, such as serial number, enrollment date, and last synchronization. You can also create organizational units to apply settings to different groups of devices.

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console dashboard, go to Device managementand thenChrome management.

    If you don't see Device management on the dashboard, click More controls at the bottom.

  3. Click Devices.

The Chrome devices page displays the following details for each of your users' Chromebooks.

Note: Depending on where you purchased your devices (directly from Google or a reseller), some of the fields might not be filled in. However, you can update any field by clicking the device serial number. Then, in the Custom Fields section, click Edit.

Field Description
Serial Number Chrome device serial number. Click Serial Number to see general information about the device.
Status Displays whether or not the device is in use, for example Provisioned or Deprovisioned.
Asset ID The administrator-annotated asset identifier. To see the ID and the Chrome OS version number, press Alt+V before signing in to an enrolled device. You can also see the ID on the chrome://policy page. You can update this field manually or during enrollment with the Asset Identifier During Enrollment feature.
Online Status A green circle means that the device is online and working correctly. Learn more about device states. This field only applies to organizational units that are set up to contain kiosk devices.
Enrollment Date Date and time the device was registered with your domain.
Last Sync Date and time the device was last synchronized with the policy settings in the Google Admin console.
User User of the device. You can edit the field after autopopulation.
Location Address or location of the device. You can edit this field.
Notes Used for special information about a device. You can use this field to customize searches.

View Additional Device Details

Click the serial number of any device to see the following device details.

Device Details

Note: Not all of the fields may be filled in depending on whether or not you purchased the device directly from Google Cloud or if you've enabled Device State Reporting.

Hardware and OS

Field Description
Model The make and model of the Chrome device.
Serial Number Chrome device serial number. Click the Serial Number to open a page with general information about a specific device.
MEID Mobile equipment identifier. A unique number that identifies the device if it has cellular/mobile capabilities. User needs to sign in to their device for the MEID to show on the Devices page.
WiFi MAC Address Media access control address. A network address that's assigned to the device for a WiFi connection. User needs to sign in to their device for the MAC Address to show on the Devices page.
Ethernet MAC Address Media access control address. A network address that's assigned to the device for an ethernet connection. User needs to sign in to their device for the MAC Address to show on the Devices page.
Google Chrome Version Lists the version of Chrome the Chrome OS version is based on.
Platform Version Lists the version of Chrome OS the device is on.
Firmware Version Lists the version of the device firmware.
Boot Mode Describes whether the device is in developer mode or verified mode.
Enrollment Date Date and time the device was registered with your domain.
Directory API ID Directory API ID used for the unique Chrome device. This ID is different from the asset ID or serial number.

Purchase Info

Field Description Only shown for devices purchased from Google Cloud
Status Displays the status of the device -- for example, Provisioned or Deprovisioned. No
Hardware Support End Date Final date of the device hardware warranty. For details about software support, see the Chrome OS End of Life Policy. Yes
Order Number The number of the order that the device was purchased under. Yes
Org Unit Name of the organizational unit the device belongs to. No

Custom Fields

Field Description
Asset ID You can edit this by clicking EDIT.
User This field is automatically populated with the username that first enrolled the device to the domain. The field can be edited after auto-population. To edit this field, click EDIT.
Note In the Note field, you can enter special information related to a device, and you can later run searches based on the information you enter in this field. To edit this field, click EDIT.
Location Address or location of the device. To edit this field, click EDIT.

System Activity and Troubleshooting

Setting What it monitors
Active Times Shows up to the last 15 days of activity on the device, including when it was last used and for how long. The times and dates shown are based on the time zone of the device. You can turn this feature on in the Admin console at Device management > Chrome management > Device settings > Device State Reporting.
Recent Users Displays the last users of the Chrome device. Public, kiosk, and guest-mode sessions are not reported. Email addresses for unmanaged users are not displayed; instead these display as "User not managed by your domain". You can turn on this feature in the Admin console at Device management > Chrome management > Device settings > Device User Tracking. At this time, only users under the same domain that a device was enrolled in will be shown.
Wifi Signal Shows the Wi-Fi signal strength.
CPU Utilization Displays how much of the CPU the Chrome device is using.
CPU Temperatures Displays the temperature of each CPU core in degrees celsius.
Memory Usage Displays how much memory the Chrome device is using.
Disk Space Shows how much of the disk space the device is using.
Kiosk App Info Reports app name and version number. This feature is not available for devices that are in public-session mode.
IP Addresses Last Updated Time Shows the last date and time the LAN and WAN IP addresses for the device were reported. The time and date are based on the time zone of the device. IP addresses are only reported when the device is in public session or kiosk mode. The IP address will stop being reported when a user signs in.
LAN IP Address Displays the wired or wireless network that your device is connected to. In certain businesses, you can use this to locate the exact floor and building the device is in. This feature is not available when a user is signed in to the device with a Google account.
WAN IP Address Shows the unique IP address that the device is connected to the Internet with. This feature is not available when a user is signed in to the device with a Google account.
Reboot Device Clicking Reboot Now will restart the Chrome device if it's been running for at least 10 minutes. For more restart options, see FAQ.
Screen Capture

Clicking Capture takes a screenshot of the device's screen and stores it in Screen Captures.

The most recent screen captures of Chrome devices are listed in reverse chronological order. Click a blue link to view the screen capture.

Note: Devices that are in kiosk mode but have had user input (for example, mouse or keyboard movements within a kiosk session) are not eligible for screenshots until they are reset. If an input is detected, screenshots can't be taken until the device is restarted to reset the input trigger. The device must auto-launch into a kiosk app for screenshots to work.

System Logs

Shows system logs that were automatically captured from kiosk devices. When Device system log upload is enabled, system logs are captured every 12 hours and uploaded here. Logs are stored for a maximum of 60 days. At any one time, 7 logs are available for download—1 for each day for the past 5 days, 1 for 30 days ago, and 1 for 45 days ago.

Tip: Use Log Analyzer to examine the system logs.

Sorting

On the Devices page, click the heading of a column to sort by different criteria.

Search for devices

To run a Chrome device search, enter your criteria in the search field in the left nav, and then click Search. To return to the list of all devices following your search, click Clear.

You can perform a search across all organizational units (OUs) by checking the Search all organizations box.

Enter each search term as a single word with no spaces, or enter a quoted list of words (for example, "east coast"). Searching for single words and quoted lists of words will run queries in all fields.

Searches are case insensitive, and punctuation is generally treated as white space within a search. For example, running a search for admin@yourdomain.com is the same as entering the words "admin yourdomain com".

Note: From the More Actions drop-down menu, you can also select Export MEID List to export a list of the Chrome device MEIDs that match the current search criteria. See Exporting the MEID list.

Search within a specific field

To search within a specific field only (for example, to search for a specific user), you can enter an operator followed by an argument -- for example, user:jsmith. You can use single words or quoted lists of words as an argument when running an operator query.

To run an operator query, follow these guidelines for each field:

Serial Number
Enter id: as the operator. For example, if you are searching for the serial number 12345abcdefg, enter the following:

id:12345abcdefg

Partial serial number searches are supported, as long as you enter at least three characters in the serial number.

Status
To view all provisioned or deprovisioned devices, select the status from the left drop-down, and all of the devices that fit this criterion will appear in the view. Alternatively, you can do the following searches from the All devices view:

To search for: Enter the following:
Provisioned devices status:provisioned
Disabled devices status:disabled
Deprovisioned devices status:deprovisioned

User
Enter user: as the operator. For example, to match the name Joe, but not Joey, enter the following:

user:joe

To match the name Tom Sawyer or A. Tom Sawyer, but not Tom A. Sawyer, enter with quotation marks:

user:"tom sawyer"

Location
Enter location: as the operator. For example, to match Seattle, enter the following:

location:seattle

Notes
Enter note: as the operator. For example, to match loaned from John, enter the following with quotation marks:

note:"loaned from john"

Register
This field is not displayed on the Chrome OS settings page. However, you can search for devices that were registered on a given date, or within a given time range.

Enter register: as the operator, and enter a date and time (or time range) as the argument. For example, to search for all devices registered on March 23, 2013, enter the following:

register:2013-03-23

For additional examples using dates, times, and ranges, see "Format for date and time searches" below.

Last Sync
Enter sync: as the operator and a date or time range as the argument. For example, to search for all devices that were last synced with policy settings on October 12, 2013, enter the following:

sync:2013-10-12

For additional examples using dates, times, and ranges, see "Format for date and time searches" below.

Asset ID

Enter asset_id: as the operator. For example, to match the partial Asset ID 1234, enter the following:

asset_id:1234

WiFi MAC Address

Enter wifi_mac: as the operator. Address should be entered without spaces or colons. Partial address matching is not supported. Be aware that multiple devices may report the same address to the Admin console, and more than one result may be returned. For example, to search for the device(s) with WiFi MAC 6C:29:95:72:4C:50, enter the following:

wifi_mac:6c2995724c50

Ethernet MAC Address

Enter ethernet_mac: as the operator. Address should be entered without spaces or colons. Partial address matching is not supported. Be aware that multiple devices may report the same address to the Admin console, and more than one result may be returned. For example, to search for the device(s) with ethernet MAC E8:EA:6A:15:79:81, enter the following:

ethernet_mac:e8ea6a157981

Search in multiple fields

To run a search in multiple fields, you can enter multiple operators. For example, the following search string will match all provisioned devices belonging to John Doe in New York:

user:"john doe" location:"new york" status:provisioned

Activity Filtering

To view the devices that last synchronized with the management server between a specified range of days, enter a minimum and maximum number of days and click Search. For example, you enter 10 for the minimum and 20 for the maximum to see the devices that synced between 10 and 20 days ago. To see the devices that synced in the last 24 hours, enter 1 in both fields. You can leave the maximum field blank to see all devices that haven't synced since the minimum number of days.

Search by date and time

Enter the date and time based on the local time of the user. The date and time are specified using the following format:

YYYY-MM-DD or YYYY-MM-DDThh:mm:ss

The hour is in the range 0-23. Place the hour (or time) immediately after the date, with no space. For example, to run a search for 1:00 p.m. on October 12, 2013, enter the following:

2013-10-12T13:00:00

For ranges, enter two periods between the dates. To specify a range on or before a given date, enter two periods before the date. To specify a range on or after a given date, enter two periods after the date. See the examples below.

Search exactly on a given date
Enter the operator (for example, register:) and the date as follows:

register:2013-03-23

Search exactly on a given date and time
Enter the operator (for example, register:) and the date and time as follows:

register:2013-03-23T14:23:05

Search within a date range
Enter the operator (for example, register:) and then enter the date range with two periods between the dates:

register:2013-03-23..2013-04-26

To search for all devices registered on or before March 23, 2013, enter two periods before the date as follows:

register:..2013-03-23

To search for all devices registered on or after March 23, 2013, enter two periods after the date as follows:

register:2013-03-23..

Search within a date and time range
To search for all devices registered between March 23, 2013 at 1:00 p.m. and March 25, 2013 at 2:25 p.m., enter both dates and times with two periods in the middle as follows:

register:2013-03-23T13:00:00..2013-03-25T14:25:00

Export the MEID List

MEIDs (or mobile equipment identifiers) are identifiers for the 3G mobile cards in the Chrome devices. MEIDs are typically needed for adding the devices to a wireless carrier's post-pay service plan.

To export the list of MEIDs for a specific set of devices:

  1. Enter the search criteria for the devices that you want to export.
  2. Select Export MEID List from the More Actions drop-down menu.
  3. Click Search.
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