View Chrome device information

This article is for Chrome for Business and Education administrators only.

The Chrome devices page in the Google Admin console lists the Chrome devices in your domain and provides information such as serial number, status, latest activity, user name, and location. You can also use this page to create organizational units for your Chrome devices.

  1. Sign in to the Admin console.
  2. Click Manage devices > Chrome Management > Devices.

The Chrome devices page displays the following details for each of your users' Chromebooks.

Depending on where you purchased the Chrome devices (directly from Google Enterprise or a reseller), some of the following fields may not be filled in.
Field Description
Serial Number Chrome device serial number. Click the Serial Number to open a page with general information about a specific device.
Status Displays the status of the device -- for example, Provisioned or Deprovisioned.
Enrollment Date Date and time the device was registered with your domain.
Last Sync Date and time the device was last synchronized with the policy settings in the Google Admin console
User User of the device
Location Address or location of the device as noted by the administrator
Notes In the Notes field, you can enter special information related to a device, and you can later run searches based on the information you enter in this field. To edit the Notes field, click the Devices tab, click the Serial Number for a device, and then click Edit.
 

View Additional Device Details

When you click the Serial Number of the Chrome device, you’re taken to the device details page, which lists the following information.

Device Details

Note: Not all of the fields may be filled in depending on whether or not you purchased the device directly from Google Enterprise or if you've enabled Device State Reporting.

Hardware and OS

Field Description Only shown for devices purchased from Google Enterprise
Model SKU name of the Chrome device. Yes
Serial Number Chrome device serial number. Click the Serial Number to open a page with general information about a specific device. No
MEID Mobile equipment identifier. A unique number that identifies the device if it has cellular/mobile capabilities. User first needs to sign in to their device for the MEID to appear on the Devices page. No
MAC Address Media access control address. A network address that is assigned to the device for each type of connection (WiFi, ethernet, and cellular/mobile). User first needs to sign in to their device for the MAC Address to appear on the Devices page. No
Google Chrome Version Lists the version of Chrome the Chrome OS version is based on. No
Platform Version Lists the version of Chrome OS the device is on. No
Firmware Version Lists the version of the device firmware. No
Boot Mode Describes whether the device is in developer mode or verified mode. No
Enrollment Date Date and time the device was registered with your domain. No

Purchase Info

Field Description Only shown for devices purchased from Google Enterprise
Status Displays the status of the device -- for example, Provisioned or Deprovisioned. No
Hardware Support End Date Final date of the device hardware warranty. For details about software support, see the Chrome OS End of Life Policy. Yes
Order Number The number of the order that the device was purchased under. Yes
Org Unit Name of the organizational unit the device belongs to. No

Notes

Field Description Only shown for devices purchased from Google Enterprise
User User of the device. To edit this field, click Edit. No
Note In the Note field, you can enter special information related to a device, and you can later run searches based on the information you enter in this field. To edit this field, click Edit. No
Location Address or location of the device. To edit this field, click Edit. No

Recent Activity

Field Description Only shown for devices purchased from Google Enterprise
Active Times Shows the last 14 days of activity on the device, including when the device was last used and for how long. The times and dates shown are based on the time zone of the device.Turn on this feature in the Admin console under Device management > Chrome > Device settings > Device State Reporting. No
Recent Users The last 5 users of the Chrome device are displayed. Note that Public Session, Kiosk, and Guest mode sessions are not reported. Email addresses for unmanaged users are not displayed; instead these appear as "User not managed by your domain". Turn on this feature in the Admin console under Device management > Chrome > Device settings > Device User Tracking. No

Sorting

On the Devices page, click the heading of a column to sort by different criteria.

Running basic searches

To run a Chrome device search, enter your criteria in the search field near the top of the screen, and then click Search. To return to the list of all devices following your search, click Clear.

Enter each search term as a single word with no spaces, or enter a quoted list of words (for example, "east coast"). Searching for single words and quoted lists of words will run queries in all fields.

Searches are case insensitive, and punctuation is generally treated as white space within a search. For example, running a search for admin@yourdomain.com is the same as entering the words "admin yourdomain com".

Note: From the More Actions drop-down menu, you can also select Export MEID List to export a list of the Chrome device MEIDs that match the current search criteria. See Exporting the MEID list.

Searching within a specific field

To search within a specific field only (for example, to search for a specific user), you can enter an operator followed by an argument -- for example, user:jsmith. You can use single words or quoted lists of words as an argument when running an operator query.

To run an operator query, follow these guidelines for each field:

Serial Number
Enter id: as the operator. For example, if you are searching for the serial number 12345abcdefg, enter the following:

id:12345abcdefg

Status
To view all provisioned or deprovisioned devices, select the status from the left drop-down, and all of the devices that fit this criterion will appear in the view. Alternatively, you can do the following searches from the All devices view:

To search for: Enter the following:
Provisioned devices status:provisioned
Pending devices status:pending
Deprovisioned devices status:deprovisioned

User
Enter user: as the operator. For example, to match the name Joe, but not Joey, enter the following:

user:joe

To match the name Tom Sawyer or A. Tom Sawyer, but not Tom A. Sawyer, enter with quotation marks:

user:"tom sawyer"

Location
Enter location: as the operator. For example, to match Seattle, enter the following:

location:seattle

Notes
Enter note: as the operator. For example, to match loaned from John, enter the following with quotation marks:

note:"loaned from john"

Register
This field is not displayed on the Chrome OS settings page. However, you can search for devices that were registered on a given date, or within a given time range.

Enter register: as the operator, and enter a date and time (or time range) as the argument. For example, to search for all devices registered on March 23, 2013, enter the following:

register:2013-03-23

For additional examples using dates, times, and ranges, see "Format for date and time searches" below.

Last Sync
Enter sync: as the operator and a date or time range as the argument. For example, to search for all devices that were last synced with policy settings on October 12, 2013, enter the following:

sync:2013-10-12

For additional examples using dates, times, and ranges, see "Format for date and time searches" below.

Searching in multiple fields

To run a search in multiple fields, you can enter multiple operators. For example, the following search string will match all provisioned devices belonging to John Doe in New York:

user:"john doe" location:"new york" status:provisioned

Format for date and time searches

Enter the date and time based on the local time of the user. The date and time are specified using the following format:

YYYY-MM-DD or YYYY-MM-DDThh:mm:ss

The hour is in the range 0-23. Place the hour (or time) immediately after the date, with no space. For example, to run a search for 1:00 p.m. on October 12, 2013, enter the following:

2013-10-12T13:00:00

For ranges, enter two periods between the dates. To specify a range on or before a given date, enter two periods before the date. To specify a range on or after a given date, enter two periods after the date. See the examples below.

Search exactly on a given date
Enter the operator (for example, register:) and the date as follows:

register:2013-03-23

Search exactly on a given date and time
Enter the operator (for example, register:) and the date and time as follows:

register:2013-03-23T14:23:05

Search within a date range
Enter the operator (for example, register:) and then enter the date range with two periods between the dates:

register:2013-03-23..2013-04-26

To search for all devices registered on or before March 23, 2013, enter two periods before the date as follows:

register:..2013-03-23

To search for all devices registered on or after March 23, 2013, enter two periods after the date as follows:

register:2013-03-23..

Search within a date and time range
To search for all devices registered between March 23, 2013 at 1:00 p.m. and March 25, 2013 at 2:25 p.m., enter both dates and times with two periods in the middle as follows:

register:2013-03-23T13:00:00..2013-03-25T14:25:00

Exporting the MEID List

MEIDs (or mobile equipment identifiers) are identifiers for the 3G mobile cards in the Chrome devices. MEIDs are typically needed for adding the devices to a wireless carrier's post-pay service plan.

To export the list of MEIDs for a specific set of devices:

  1. Enter the search criteria for the devices that you want to export.
  2. Select Export MEID List from the More Actions drop-down menu.
  3. Click Search.