Supported on Chrome 78 and later
As a Chrome Enterprise administrator, you can access and troubleshoot Chrome kiosk devices remotely by starting a Chrome Remote Desktop session from the Google Admin console.
- The kiosk device must be online and running Chrome 78 or later. If not, you will not be able to connect to it.
- If a user starts using the kiosk device after you start a remote session, your session ends. If you try to reconnect within 5 minutes, you’ll see a privacy warning and you can cancel or proceed with the session. These sessions are in the Admin audit log under Chrome OS Device Command.
Start a remote session to a kiosk device
From the Admin console Home page, go to DevicesChrome devices.
- Click the device that you want to remotely access.
- On the left, click Remote Desktop.
- If the kiosk device is in use or was used in the last 5 minutes, you’ll see a warning for privacy reasons. Choose an option:
- To start the remote session on a new page, click Connect Anyway.
- To cancel the remote session and return to the Chrome devices page, click Cancel.
When the remote session is connected, you’ll see "Connected" at the bottom of the screen
- To open the remote session in a new window, click Open.