Access Chrome kiosk devices remotely

Supported on Chrome 78 and later

As a Chrome Enterprise administrator, you can access and troubleshoot Chrome kiosk devices remotely by starting a Chrome Remote Desktop session from the Google Admin console. 

Considerations

  • The kiosk device must be online and running Chrome 78 or later. If not, you will not be able to connect to it.
  • If a user starts using the kiosk device after you start a remote session, your session ends. If you try to reconnect within 5 minutes, you’ll see a privacy warning and you can cancel or proceed with the session. These sessions are in the Admin audit log under Chrome OS Device Command.

Start a remote session to a kiosk device 

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Devicesand thenChrome devices.
  3. Click the device that you want to remotely access.
  4. On the left, click Remote Desktop.
  5. If the kiosk device is in use or was used in the last 5 minutes, you’ll see a warning for privacy reasons. Choose an option:
    • To start the remote session on a new page, click Connect Anyway.
    • To cancel the remote session and return to the Chrome devices page, click Cancel.
      When the remote session is connected, you’ll see "Connected" at the bottom of the screen
  1. To open the remote session in a new window, click Open.

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