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View ChromeOS device details

As an administrator, you can find details about the ChromeOS devices in your domain in the Google Admin console. You can see the user of each device and review information, such as serial number, enrollment date, and last synchronization. You can also create organizational units to apply settings to different groups of devices.

See device details

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Devicesand thenChrome.
  3. Click Devices.

Download a list of devices

You can download a list of your ChromeOS devices as a CSV file. The maximum number of devices that you can export to CSV is 20,000.

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Devicesand thenChrome.
  3. Click Devices.
  4. To show all devices, check the Include all organizational units box. Otherwise, select a child organizational unit.
  5. (Optional) Apply filters to search for specific devices. For details, see Filter by status.
  6. At the top right, click Export devicesDownload.
    A link appears in the top right, under Your tasks.
  7. Click Download.
  8. Use Google Sheets, or your preferred spreadsheet software, to open the CSV file. For details, see Import data sets & spreadsheets.
List of device details exported
Name Description
deviceId Device ID
serialNumber Serial number
model Hardware model
lastPolicySyncMs Last recorded date (UNIX Epoch time, milliseconds) that device synchronized with policy settings
osVersion ChromeOS version
orgUnitPath Organizational unit
provisionStatus Provisioning status
annotatedAssetId

Custom field: Asset ID

Size limited to 1KB

annotatedUser Custom field: User
annotatedLocation

Custom field: Location

Size limited to 1KB

annotatedNotes

Custom field: Note

Size limited to 1KB

ethernetMacAddress Ethernet MAC address
macAddress Wi-Fi MAC address
autoExpirationMs Date (UNIX Epoch time, milliseconds) of Auto Update Expiration (AUE)
meid Mobile equipment identifier
eid The eSIM chip’s hardware identifier. You will see the EID column only if devices with eSIM are enrolled.
eUICC ID Embedded universal integrated circuit card identifier, if available
platformVersion Platform version
firmwareVersion Firmware version
lastDeprovisionMs Last recorded date (UNIX Epoch time, milliseconds) that device was deprovisioned
deprovisionReason Reason why device was deprovisioned
mostRecentActivity Last recorded date (UNIX Epoch time, milliseconds) of the most recent device activity and duration of session (in seconds)
mostRecentUser The latest user’s user ID
wifiSignalStrength Wi-Fi signal strength (dBm)
volumeLevelPercent Volume level (as a percentage)
cpuUtilizationPercent CPU in use (as a percentage)
memoryUsageByte Memory in use (bytes)
diskSpaceUsageByte Disk space in use (bytes)
kioskApp Kiosk app ID and version
lanIpAddress LAN IP address
wanIpAddress WAN IP address
lastIpAddressUpdateMs Last recorded date (UNIX Epoch time, milliseconds) that LAN and WAN IP addresses were reported
bootMode Boot mode
tpmFirmwareVersion Trusted Platform Module (TPM) firmware version

Note: No values are exported for lastReportMs and manufactureMs, even though they appear in the CSV file and spreadsheet.

About the devices page

On the ChromeOS devices page, you can see the following details for each of your users' ChromeOS devices.

Field Description
Serial number Device serial number. Click Serial Number to see general information about the device. To see the serial number before signing in to the device, press Alt+V​.
Status Displays whether or not the device is in use, for example Provisioned or Deprovisioned.
Asset ID The administrator-annotated asset identifier. To see the ID and the ChromeOS version number, press Alt+V before signing in to an enrolled device. You can also see the ID on the chrome://policy page. You can update this field manually in the Custom fields section or during enrollment with the Asset identifier during enrollment feature.
Online Status A green circle means that the device is online and working correctly. Learn more about device states. This field only applies to organizational units that are set up to contain auto-launched kiosk devices.
Enrollment time Date and time the device was registered with your domain.
Last policy sync Date and time the device was last synchronized with the policy settings in the Admin console.
User Initially populated with the user who first enrolled the device. You can edit the field after auto population.
Location Address or location of the device. You can edit this field.
Notes Used for special information about a device. You can use this field to customize searches.
Management mode Specifies whether the device is managed by cloud or Microsoft Active Directory.
OS version policy compliance

Indicates whether the device's OS version is in compliance with the OS version specified by your organization's policy. Value is checked and updated every 3 hours. Possible values:

  • Compliant: Device version matches or ahead of version set by organization's policy
  • Pending update: Device is pending reboot to apply the update
  • Not compliant: Device version is behind version set by organization policy
  • Unknown: 'Device State Reporting' policy is not enabled or policy cannot be computed due to transient error

Device details

Click the serial number of any device to see device details. On the left, you can choose to move, disable, deprovision, clear user profiles, or remotely access a device. If the device is an autolaunched kiosk, you can also choose to reboot, capture logs, take a screenshot, set the volume on the device.

Reset devices

As an admin, you can reset devices to reassign them from one person to another in your organization. For example, you might want to reassign a device when an employee leaves or move a device from one student to another.

When you reset a device, you can clear user profiles, which removes all user profiles and data from the device but keep the device's enrollment state and device data, such as network profiles.

Or, you can perform a factory reset which removes all data including user profiles, device policies, and enrollment data. Devices are restored to factory state. If forced re-enrollment is turned off, users can use the device without re-enrolling it into your account.

The clear user profiles command stays valid for up to 180 days, and the factory reset command stays valid for up to 5 years. This helps to ensure that the commands complete, even if devices are temporarily offline or unavailable. If there is already an existing pending command, subsequent commands are queued for the device. Queued commands might include reboot, set volume, take screenshot, upload logs, and so on. If a command remains stuck in pending for too long, connect the affected devices to the internet and reboot them. If you continue to have issues with a stuck command, contact support.

View device details

Note: Some fields might not be filled in, depending on whether you enabled device state reporting.

Hardware and OS

Field Description
Model Make and model of the device.
Serial number Device serial number.
MEID / IMEI Mobile equipment identifier. A unique number that identifies the device if it has cellular or mobile capabilities. For CDMA devices this will be MEID. Other cellular devices will report IMEI. A user needs to sign in to the device for you to see the MEID on the Devices page.
eUICC IDs Embedded universal integrated circuit card identifiers—the eSIM chip’s hardware identifier.
Management mode Specifies whether the device is managed by cloud or Microsoft Active Directory.
Wi-Fi MAC Media access control address. A network address that's assigned to the device for a Wi-Fi connection. A user needs to sign in to their device in order to see the MAC address on the Devices page.

Ethernet MAC

Media access control address. A network address that's assigned to the device for an Ethernet connection. A user needs to sign in to their device in order to see the MAC address on the Devices page.

Chrome version Version of Chrome that the ChromeOS version is based on.
Platform version Version of ChromeOS that the device is on.
Firmware version Version of the device firmware.
TPM firmware version Version of the device Trusted Platform Module (TPM) firmware.
Boot mode Specifies whether the device is in developer mode or verified mode.
Last OS update Date and time the device’s OS was last updated.
Last OS update check Date and time the device last checked to see if new OS updates were available.
Last reboot Date and time the device was last restarted.

Update status

Current update status. Possible values:

  • No update available—Device is up to date.
  • Update downloading & applying—Update is in progress.
  • Update pending reboot—Device is pending reboot to apply the update.

To see update status info, you need to turn on device state reporting. For details, read about the Device reporting setting.

Channel version Target device’s OS version set by your organization’s policy.

OS version policy compliance

Indicates whether the device's OS version is in compliance with the OS version specified by your organization's policy. Value is checked and updated every 3 hours. Possible values:

  • Compliant—Device OS version is the same or newer than the required version set by organization policy.
  • Pending update—Device is pending reboot to apply the update.
  • Not compliant—Device OS version is earlier than the required version set by organization policy.
  • Unknown—The Device state reporting setting is turned off or policy cannot be computed due to transient error.
Enrollment time Date and time the device was registered with your domain.
Directory API ID Directory API ID used for the unique device. This ID is different from the asset ID or serial number.
Auto-update expiration Month and year of device’s Auto Update Expiration (AUE).

Device type

Specifies whether the device is a ChromeOS device bundled with a Chrome Enterprise upgrade or a standalone ChromeOS device with an upgrade.

  • Enterprise upgrade (bundled)—ChromeOS device bundled with Chrome Enterprise Upgrade
  • Enterprise upgrade (standalone)—Standalone ChromeOS device with standalone Chrome Enterprise Upgrade
  • Education upgrade (bundled)—ChromeOS device bundled with Chrome Education Upgrade
  • Education upgrade (standalone)—Standalone ChromeOS device with standalone Chrome Education Upgrade
  • Kiosk & Signage upgrade (standalone)—Standalone ChromeOS device with standalone Kiosk & Signage Upgrade

Custom Fields

To edit any of these fields, click Edit Edit.

Field Description
Asset ID Unique ID of the device.
User Username that first enrolled the device to the domain (automatically populated).
Location Address or location of the device.
Notes Used for special information related to a device. You can use the information later when searching for devices.

System activity and troubleshooting

Setting What it monitors

Recent activity

Shows activity on the device, when it was last used and for how long, in the last 30 days. The times and dates shown are based on the device’s time zone.

To see recent activity info, you need to turn on device state reporting. For details, read about the Device reporting setting.

Recent users

Lists the last users of the device. Kiosk and guest sessions are not reported. Email addresses for unmanaged users are not displayed. Instead, they display as User not managed by your organization.

To see recent users info, you need to turn on tracking recent device users. For details, read about the Device reporting setting.

Only keeps the 100 most recent users.

Wi-Fi signal strength

Wi-Fi signal strength of devices.

Wi-Fi information is not reported for the sign-in screen before users sign in or for users who sign in with a Google Account outside of your organization, such as a personal Gmail account.

Volume level

Volume level (%) of devices in kiosk mode.

CPU utilization

How much CPU (%) the device is using.

CPU temperature

Temperature of each CPU core, in Celsius (oC).

Memory usage

How much memory (% and GB) the device is using.

Disk space usage

How much disk space (% and GB) the device is using.

Kiosk app info

Not available for devices that are running managed guest sessions.

App name and version number.

IP addresses

Date and time that the LAN and WAN IP addresses for the device were last reported. The time and date are based on the device's time zone.

IP address information is not reported for the sign-in screen before users sign in or for users who sign in with a Google Account outside of your organization, such as a Gmail account. 

LAN—The wired or wireless network that the device is connected to. Sometimes, you can use this to locate the exact floor and building the device is in.

WAN—The unique IP address that the device is connected to the Internet with.

System logs

Shows system logs that were automatically captured from kiosk devices. Logs are captured and uploaded every 12 hours. Logs are stored for a maximum of 60 days. The latest 100 logs are available to download.

To see system log info, you need to turn on system log upload. For details, read about the Enable System Log Upload setting.

Only keeps the last 30 days history.

Tip: Use Log Analyzer to examine the system logs.

Screenshots

Most recent screenshots of devices, in reverse chronological order.

Click a blue link to view the screenshot.

Only keeps the last 30 days history.

Device policies unable to be applied

Provides a list of any device policies that could not be applied to a device due to the policy not supporting the OS version of the device. For example, when a policy has a minimum supported ChromeOS version of 96, but the device is on ChromeOS version 90, you must update the device to M96 or later before you can apply the policy.

Recent device events

Provides a pre-filtered list of device events captured in Chrome log events. You can change the selection of events by modifying the filter. For more information on available events, see Chrome log events.

Note: Not all Chrome log events are displayed.

Remotely monitor devices

On each device’s page, you can use the following settings to remotely monitor devices. For details on monitoring kiosks, see Monitor kiosk health.

Device actions

Action Description

Move

When you enroll devices, they automatically go in the top-level organizational unit. Click Move and choose the organization that you want to move the device to.

Reset Remotely deletes data from devices. You can remove all user profiles and data from the selected device but keep the device's enrollment state and device data, such as network profiles. Or, you can completely wipe it, removing all data including user profiles, device policies, and enrollment data. For details, see Reassign a device to a different user.
Reset ESIM

Permanently removes all eSIM profiles from devices. Users see a message letting them know that eSIM profiles have been cleared from the device. eSIM profiles are no longer listed on the mobile data settings page on their devices.

Check with your carrier for expected behavior before you reset your eSIM. In many cases, devices do not automatically get a new eSIM profile using the same policy configured SMDP+URL.

Note: Reset ESIM is the only way to remotely remove an eSIM profile. If you remove cellular configurations, deprovision or disable devices, or move devices from one organizational unit to another, eSIM profiles remain on devices.

Disable Disable a device so no one can use it. For example, if it's lost or stolen. For details, see Repair, repurpose or retire ChromeOS devices.
Deprovision Deprovision devices that are no longer being used in your organization, so that you’re no longer managing them. For details, see Repair, repurpose or retire ChromeOS devices.
Capture logs

For devices that have enabled device system log upload

Triggers a new upload of device attributes and logs for devices. Logs are stored in System logs, under System activity and troubleshooting. You’ll see a message when the device attributes are successfully uploaded.

Remote desktop

Starts a remote session to a device. For details, see Access ChromeOS devices remotely.

Reboot

Only available on kiosk devices

Restarts the ChromeOS device if it's been running for at least 10 minutes.

Take a screenshot

Only available on kiosk devices

Takes a screenshot of the device's screen and stores it in Screenshots, under System activity and troubleshooting. .

If a screenshot fails, you’ll see a message with one of the following error codes:

  • 0—Generic failure.
  • 1—Screenshot failed because user input was detected.
  • 2—Failed to get screenshots. For example, there is no screen connected to the device.
  • 3, 4—Failed due to server error.
  • 5—Failed due to client error.
  • 6—Failed because the upload URL is invalid.

Note: Devices that are in kiosk mode and have had user input (for example, mouse or keyboard movements within a kiosk session) are not eligible for screenshots until the device is restarted. Then, the device must autolaunch into a kiosk app for screenshots to work.

Set volume

Only available on kiosk devices

Remotely sets the volume level for managed devices in kiosk mode.

Use the slider to select the volume level and click Set volume. In the top right, under Your tasks, you’ll see a notification when the volume is successfully set on the device.

To use bulk actions on the Devices page, check the box next to the devices you want to select. Then choose a bulk action:

  • Move selected items
  • Disable selected items
  • Deprovision selected items
  • Reboot selected items
  • Reset selected items
  • Reset eSIM (Available only if all selected devices are eSIM capable devices)

Searching

On the Devices page, click the heading of a column to sort by different criteria. You can apply filters to search for specific devices.

Search for devices
  1. (Optional) To search all organizational units, check the Include all organizational units box on the left.
  2. Click Add a filter and select the field to search.
  3. Enter your search criteria and click Apply.
  4. (Optional) To search multiple fields, add a filter for each field, enter search criteria, and click Apply.
Filter by status

You can filter the devices to see all that are provisioned, deprovisioned, disabled, or suspended.

  1. On the main listing page, click Status.
  2. From the menu, select a status and click Apply.

You can see all devices that have the specified status. You can also view all devices.

Search within a specific field

To search only in a specific field (for example, to search for a specific user), you add a filter for that field and enter search criteria.

Filters for the fields User, Location, Notes, and Model return only strings that contain the exact word you entered in the search criteria. For example, if some devices have the value tasty applepie and you enter apple in the filter, no device is returned. If you enter tasty all tasty applepie devices are returned.

Filters for such as Asset ID, Serial number, and Chrome version perform a real substring partial matching search when the user enters 2 or more characters. For example, to search for the version number 102.0.5005.20, enter 5005.

Use the following guidelines for each field.

Serial Number

Enter the serial number of the device that you’re searching for and click Apply. For example, to search for the 12345abcdefg serial number, enter 12345abcdefg.

Partial serial number searches are supported, as long as you enter at least 3 characters in the serial number.

Asset ID

Enter the asset ID. For example, to match the partial asset ID 1234, enter 1234.

Enrollment time

To view devices that were enrolled with the management server between a specified range of days, enter a start and end date and click Apply.

Last policy sync

View devices by when they last synced with Google's device management server. To search a specified date range, enter a start and end date and click Apply. To see the devices that synced on a specific day, enter the same day in both fields.

User

Enter a username and click Apply. For example, if you enter Tom Sawyer, the search returns all devices where the username includes Tom or Sawyer.

Location

To view all devices at a single location, enter the location and click Apply. For example, to match Seattle, enter seattle.

Notes

To search for devices with a specific note assigned to them, enter text that you expect to find in the note. For example, to match loaned from John, enter loaned from john.

Model

Enter the model name. For example, to match the partial model name Google Pixelbook Go, enter pixel.

Last user activity

To view devices that were that were last used within a specific timeframe, enter a start and end date and click Apply.

OS update status

Displays the OS update status of devices. For example, select Download not started to view devices that have not started downloading an update.

OS version compliance

Displays the OS version compliance of devices. For example, select Not compliant to view devices that have not downloaded the latest OS version.

OS policy support status

Displays the OS policy support status of devices. For example, select All policies supported to view devices that support all of your organization's applied policies.

Device type

Displays the devices that are bundled with either Chrome Enterprise Upgrade, Chrome Education Upgrade, or Kiosk & Signage Upgrade. You can choose to view all devices, Enterprise upgrade devices, Education upgrade devices, or Kiosk & Signage upgrade devices.

Chrome version

Enter the version number of the device that you’re searching for and click Apply. For example, to search for the version number 102.0.5005.20, enter 5005.

Partial version number searches are supported, as long as you enter at least 2 characters in the version number.

Auto-update expiration

Displays devices based on their auto-update expiration date. For example, you can search for devices whose automatic updates will stop within the next 3 months by selecting In the next 3 months and clicking Apply.

Recent user

Enter a user’s email address as the argument. For example, to search for all devices that admin@solarmora.com recently signed in to, enter admin@solarmora.com or admin.

WiFi MAC Address

Enter the address without spaces or colons. Partial address matching is not supported. If multiple devices report the same address to the Admin console, the search returns all of them. For example, to search for devices with WiFi MAC 6C:29:95:72:4C:50, enter 6c2995724c50.

Ethernet MAC Address

Enter the address without spaces or colons. Partial address matching is not supported. If multiple devices report the same address to the Admin console, the search returns all of them. For example, to search for the device(s) with Ethernet MAC E8:EA:6A:15:79:81, enter e8ea6a157981.

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