View Chrome OS device details

As an administrator, you can find details about the Chrome devices in your domain in the Google Admin console. You can see the user of each device as well as review information, such as serial number, enrollment date, and last synchronization. You can also create organizational units to apply settings to different groups of devices.

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Device managementand thenChrome management.

    If you don't see Device management on the Home page, click More controls at the bottom.

  3. Click Devices.

About the devices list

On the Chrome devices page, you can see the following details for each of your users' Chrome devices.

Field Description
Serial number Chrome device serial number. Click Serial Number to see general information about the device. You can also see the serial number before signing in to the device by pressing Alt+V.
Status Displays whether or not the device is in use, for example Provisioned or Deprovisioned.
Asset ID The administrator-annotated asset identifier. To see the ID and the Chrome OS version number, press Alt+V before signing in to an enrolled device. You can also see the ID on the chrome://policy page. You can update this field manually in the Custom fields section, or during enrollment with the Asset Identifier During Enrollment feature.
Online Status A green circle means that the device is online and working correctly. Learn more about device states. This field only applies to organizational units that are set up to contain auto-launched kiosk devices.
Enrollment time Date and time the device was registered with your domain.
Last policy sync Date and time the device was last synchronized with the policy settings in the Google Admin console.
User Initially populated with the user who first enrolled the device. You can edit the field after autopopulation.
Location Address or location of the device. You can edit this field.
Notes Used for special information about a device. You can use this field to customize searches.

Device details

Click the serial number of any device to see device details. On the left, you can choose to move, disable, or deprovision a device. If the device is an autolaunched kiosk, you can also choose to reboot, capture logs, take a screenshot, set the volume on the device, or remotely access the kiosk. 

View device details

Note: Some fields might not be filled in, depending on whether you enabled device state reporting.

Hardware and OS

Field Description
Model Make and model of the Chrome device.
Serial number Chrome device serial number. 
MEID Mobile equipment identifier. A unique number that identifies the device if it has cellular or mobile capabilities. A user needs to sign in to the device for you to see the MEID on the Devices page.
Wi-Fi MAC  Media access control address. A network address that's assigned to the device for a Wi-Fi connection. A user needs to sign in to their device in order to see the MAC address on the Devices page.
Ethernet MAC 

Media access control address. A network address that's assigned to the device for an Ethernet connection. A user needs to sign in to their device in order to see the MAC address on the Devices page.

Chrome version Version of Chrome that the Chrome OS version is based on.
Platform version Version of Chrome OS that the device is on.
Firmware version Version of the device firmware.
TPM firmware version Version of the device Trusted Platform Module (TPM) firmware.
Boot mode Specifies whether the device is in developer mode or verified mode.
Enrollment time Date and time the device was registered with your domain.
Directory API ID Directory API ID used for the unique Chrome device. This ID is different from the asset ID or serial number.

Custom Fields

To edit any of these fields, click Edit Edit.

Field Description
Asset ID Unique ID of the device.
User Username that first enrolled the device to the domain (automatically populated).
Location Address or location of the device.
Notes Used for special information related to a device. You can use the information later when searching for devices.

System activity and troubleshooting

Setting What it monitors
Recent activity Shows up to the last 15 days of activity on the device, including when it was last used and for how long. The times and dates shown are based on the time zone of the device. You can turn this feature on in the Admin console at Device management > Chrome management > Device settings > Device State Reporting.
Recent users Displays the last users of the Chrome device. Kiosk and guest sessions are not reported. Email addresses for unmanaged users are not displayed; instead these display as "User not managed by your domain". You can turn on this feature in the Admin console at Device management > Chrome management > Device settings > Device Reporting Device User Tracking.
Wi-Fi signal strength

Shows the Wi-Fi signal strength for devices in kiosk mode.

Volume level

Shows the volume level for devices in kiosk mode.

CPU utilization Displays how much of the CPU the Chrome device is using.
CPU temperature Displays the temperature of each CPU core in degrees celsius.
Memory usage Displays how much memory the Chrome device is using.
Disk space usage Shows how much of the disk space the device is using.
Kiosk app info Reports app name and version number. This feature is not available for devices that are in public-session mode.
IP addresses Shows the last date and time the LAN and WAN IP addresses for the device were reported. The time and date are based on the time zone of the device. IP addresses are only reported when the device is in public session or kiosk mode. The IP address will stop being reported when a user signs in.
LAN IP Address Displays the wired or wireless network that your device is connected to. In certain businesses, you can use this to locate the exact floor and building the device is in. This feature is not available when a user is signed in to the device with a Google account.
WAN IP Address Shows the unique IP address that the device is connected to the Internet with. This feature is not available when a user is signed in to the device with a Google account.
System Logs

Shows system logs that were automatically captured from kiosk devices. If you automatically capture system logs for kiosk devices, the logs are captured every 12 hours and uploaded here. Logs are stored for a maximum of 60 days. The 100 most-recent logs are available to download.

Tip: Use Log Analyzer to examine the system logs. For details, see the G Suite Toolbox.

Screenshots Shows the most recent screenshots of Chrome devices, in reverse chronological order. Click a blue link to view the screenshot.
Remotely monitor kiosk devices

On each device’s page, you can use the following settings to remotely monitor kiosk devices. For details on monitoring, see Monitor kiosk health.

Setting Description
Reboot Restarts the Chrome device if it's been running for at least 10 minutes.
Capture  Logs Triggers a new upload of device attributes and logs for devices in kiosk mode. You’ll see a message when the device attributes are successfully uploaded.
Take a Screenshot

Takes a screenshot of the device's screen and stores it in Screenshots.

The most recent screenshots of Chrome devices are listed in reverse chronological order. Click a blue link to view the screenshot.

If a screenshot fails, you’ll see a message with one of the following error codes:

  • 0—Generic failure.
  • 1—Screenshot failed because user input was detected.
  • 2—Failed to get screenshots. For example, there is no screen connected to the device.
  • 3, 4—Failed due to server error.
  • 5—Failed due to client error.
  • 6—Failed because the upload URL is invalid.

Note: Devices that are in kiosk mode and have had user input (for example, mouse or keyboard movements within a kiosk session) are not eligible for screenshots until they are reset. To reset the device, you need to restart it. Then, the device must autolaunch into a kiosk app for screenshots to work.

Set Volume

Remotely sets the volume level for managed devices in kiosk mode.

Use the slider to select the volume level and click Set volume. You’ll see a message when the volume was successfully set on the device.

Searching

On the Devices page, click the heading of a column to sort by different criteria. You can apply filters to search for specific devices.

Search for devices

To search for a device running Chrome OS:

  1. (Optional) To search all organizational units, check the Include all organizational units box on the left.
  2. Click Add a filter and select the field to search.
  3. Enter your search criteria and click Apply.
  4. (Optional) To search multiple fields, add a filter for each field, enter search criteria, and click Apply.
Filter by status

You can filter the devices to see all that are provisioned, deprovisioned, disabled, or suspended.

To view all devices with a particular status:

  1. On the main listing page, click Status.
  2. From the menu, select a status and click Apply.

You’ll see all devices that have the specified status. You can also view all devices.

Search within a specific field

To search only in a specific field (for example, to search for a specific user), you add a filter for that field and enter search criteria. Use the following guidelines for each field.

Serial Number

Enter the serial number of the device you’re searching for and click Apply. For example, if you are searching for  the 12345abcdefg serial number, enter 12345abcdefg.

Partial serial number searches are supported, as long as you enter at least 3 characters in the serial number.

Asset ID

Enter the asset ID.  For example, to match the partial asset ID 1234, enter 1234.

Enrollment time

To view devices that were enrolled with the management server between a specified range of days, enter a start and end date and click Apply.

Last policy sync

View devices by when they last synced with Google's device management server. To search a specified date range, enter a start and end date and click Apply. To see the devices that synced on a specific day, enter the same day in both fields.

User

Enter a username and click Apply. For example, if you enter, Tom Sawyer. The search returns all devices where the username includes Tom or Sawyer.

Location

To view all devices at a single location, enter the location and click Apply. For example, to match Seattle, enter seattle.

Notes

To search for devices with a specific note assigned to them, enter text that you expect to find in the note. For example, to match loaned from John, enter loaned from john.

WiFi MAC Address

Enter the address without spaces or colons. Partial address matching is not supported. If multiple devices report the same address to the Admin console, the search returns all of them. For example, to search for the device(s) with WiFi MAC 6C:29:95:72:4C:50, enter 6c2995724c50.

Ethernet MAC Address

Enter the address without spaces or colons. Partial address matching is not supported.  If multiple devices report the same address to the Admin console, the search returns all of them. For example, to search for the device(s) with ethernet MAC E8:EA:6A:15:79:81, enter e8ea6a157981.

Recent user

Enter a user’s email address as the argument. For example, to search for all devices that admin@solarmora.com recently signed in to, enter admin@solarmora.com or admin.

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