For administrators who manage ChromeOS devices for a business or school.
ChromeOS version 114 or above
If you experience problems with a managed ChromeOS device, you can troubleshoot by capturing additional logs from the Device details page in the Google Admin console for kiosk-enabled devices. For details, see View ChromeOS device details.
If you have turned on the Device system log upload setting for your organizational unit, devices gather the logs that you select, zip them, and upload them to the Admin console.
You get a notification when the remote log command is completed on the user's device and you can download the files.
Before you begin
- Additional logs are only available for kiosk devices.
- The Device system log upload setting must be turned on.
- The Export Logs Action admin privilege is needed to request logs.
- Only one remote log collection command is carried out at a time to prevent the device from overloading. You have to wait for your initial log collection request to be completed before you can send another request.
From the Admin console Home page, go to Menu DevicesChromeDevices.
- Search for and select the kiosk device that you want to request additional logs for.
- On the left, select Export logs.
- In the Export system logs page, do the following:
- (Optional) Select an option to provide any support case information. You can go to the next step and collect logs without having a support case ID or token.
- Click Continue.
- From the list, select the logs you want to view.
- Click Export logs.
- Wait for the logs to be collected and uploaded to the Admin console. You will see a green success icon once completed.
- Under System Logs, click on the logs you want to download. For details, see System activity and troubleshooting.
Which logs are included in the remote log collection?
|Diagnostic data type||Description|
|Chrome system information||Fetches internal Chrome logs.|
Extracts the most recent crash IDs (if any) and exports them into crash_report_ids and all_crash_report_ids files. For more details, see Troubleshoot Chrome crashes.
|Memory details||Fetches memory usage details and exports them into mem_usage and mem_usage_with_title files.|
|UI hierarchy||Fetches UI component hierarchy for ChromeOS.|
|Additional ChromeOS platform logs||Collects log data from various scripts and programs. Creates and exports data into these files: alsa controls, cras, audio_diagnostics, env, disk_usage.|
|DBus details||Fetches memory usage details of DBus interface. Creates and exports data into these files: dbus_details, dbus_summary.|
|Device event||Fetches entries for network_event_log and device_event_log.|
|Intel WiFi NICs debug dump||Fetches debug dump information from Intel Wi-Fi NICs that is produced when those NICs have issues such as firmware crashes for ChromeOS.|
|Touch events||Fetches touch events, touchscreen, and touchpad logs.|
|ChromeOS Flex logs||Collects hardware data for ChromeOS Flex devices via cros_healthd calls.|
|ChromeOS network routes||Collects network routing tables for IPv4 and IPv6.|
|ChromeOS Shill (Connection Manager) logs||
Collects device and service properties from Shill.
|Policies||Policies applied for device or user for managed users.|
|ChromeOS system state and logs||Collects log data from debug daemon. Debug daemon collects log from several system files or runs scripts to collect data.|
|ChromeOS system logs||
Collects the contents of /var/log file that contains the log files of various system files, for example Chrome logs, messages, and bluetooth logs. For more details, see Collect ChromeOS device debug logs.
|ChromeOS Chrome user logs||Collects logs from the user's directory on ChromeOS. Contains Chrome logs, sign-in and sign-out times and Google Assistant logs.|
|ChromeOS Bluetooth||Collects information on whether Bluetooth is enabled on the device.|
|ChromeOS connected input devices||Fetches the information about connected input devices.|
|ChromeOS traffic counters||Fetches traffic counters for ChromeOS.|
|ChromeOS virtual keyboard||Fetches the virtual keyboard details on ChromeOS.|
|ChromeOS network health||Fetches network health details.|