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Auto Update policy

Overview

Chrome devices and Android tablets for education receive automatic updates regularly that enhance both the device itself and the software on the device. However, advances in hardware and technology eventually make devices out-of-date; and as time goes by, we cannot indefinitely ensure that older Chrome devices will receive updates to leverage new OS features or that older tablets will continue to support device setup or the ability to receive content from Google Play for Education.

This document provides advanced notice of the Auto Update policy for:

  • Specific Google approved Chrome devices—Applicable to Chrome devices for business and education customers, Chrome devices for meetings customers, and consumer Chrome device users

    Note that only the Chromebox (or Chrome device) is covered under the Auto Update policy; the peripherals for the Chrome devices for meetings solution are not covered.

  • Specific Google Play for Education approved tablets—Applicable to Android tablets for education customers

General policy

  • When a device reaches Auto Update Expiration (AUE), it means that the product model is considered obsolete and automatic software updates from Google are no longer guaranteed.
  • Business and education customers using devices that have passed their AUE date will no longer receive full support(1) from the Google Cloud and Google for Education teams.
  • Business and education customers using devices that have passed their AUE date may find that they cannot manage their devices as expected using the Google Admin console or leverage new management features released.
  • For Android tablets for education, the ability to receive content sent from Google Play for Education and a new user account through device setup is not guaranteed on models which have passed their AUE date.
  • Google will provide advanced notice of a model’s AUE Date on this page as soon as it is launched, giving our customers time to make purchase decisions.
  • New software updates may be received later than the AUE date published, but will never be stopped sooner than listed
    • For Chrome devices this will be at least 6.5 years from launch of the hardware platform(2) (or in some legacy cases at least 5 years launch of the device itself).
    • For Android tablets for Education this will be at least 3 years from launch of the hardware for Android tablets for education
  • Chrome device models that have not reached their AUE date will continue to receive OS updates and function with the business and education management service.
  • Android tablets for education models that have not reached their AUE date will continue to be able to be set up and receive content pushed from the Google Play for Education site, as well as be managed with the business and education management service.
  • The End of Sale date is controlled by the OEM (manufacturer) of the device model and has no relation to model’s AUE date. Therefore, the End of Sale date will not be shown in the table.

Google Approved Chrome Devices

Acer

Product Auto Update Expiration date
AC700 Aug 2016
C7 Chromebook Oct 2017
Chromebook 11 (C720, C720P) Nov 2018
Chromebook 11 (C740) Feb 2020
Chromebook 11 (C730, C730E) Aug 2019
Chromebook 11 (CB3-131, C735) Jan 2021
Chromebook 11 N7 (C731, C731T) Jan 2022
Chromebook 13 (CB5-311) Sep 2019
Chromebook 14 (CB3-431) Mar 2021
Chromebook 14 for Work (CP5-471) Nov 2022
Chromebook 15 (CB5-571, C910) Apr 2020
Chromebook 15 (CB3-531) Apr 2020
Chromebook 15 (CB3-532) Aug 2021
Chromebook R11 (CB5-132T, C738T) Dec 2020
Chromebook Spin 11 (R751T) Nov 2023
Chromebook R13 (CB5-312T) Sep 2021
Chromebox Aug 2019
Chromebox CXI2 May 2020
Chromebase Aug 2020
Chromebase 24 Apr 2021

AOpen

Product Auto Update Expiration date
Chromebase Commercial Sep 2020
Chromebox Commercial Sep 2020
Chromebox Mini Feb 2022
Chromebase Mini Feb 2022

Asus

Product Auto Update Expiration date
Chromebit CS10 Nov 2020
Chromebook C200 May 2019
Chromebook C201PA May 2020
Chromebook C202SA Feb 2021
Chromebook C300 Aug 2019
Chromebook C300SA / C301SA Apr 2021
Chromebook Flip C100PA Jul 2020
Chromebook Flip C213 Nov 2023
Chromebook Flip C302 Nov 2022
Chromebox CN60 Mar 2019
Chromebox CN62 Aug 2020

Bobicus

Product Auto Update Expiration date
Chromebook 11 Mar 2020

CTL

Product Auto Update Expiration date
J2 / J4 Chromebook  Apr 2020
N6 Education Chromebook Mar 2020
J5 Chromebook Aug 2021
NL61 Chromebook Aug 2021

Dell

Product Auto Update Expiration date
Chromebook 11 Jan 2019
Chromebook 11 (3120) Feb 2020
Chromebook 11 (3180) Feb 2022
Chromebook 11 Convertible (3189) Feb 2022
Chromebook 13 (7310) Sep 2020
Chromebook 13 (3380) Nov 2022
Chromebox Sep 2019

EduGear

Product Auto Update Expiration date
Chromebook R Mar 2020
Chromebook K Apr 2020
Chromebook M Apr 2020
CMT Chromebook Aug 2021

Edxis

Product Auto Update Expiration date
Chromebook Mar 2020
Education Chromebook Mar 2020

Google

Product Auto Update Expiration date
Cr-48 Dec 2015
Chromebook Pixel Apr 2018
Chromebook Pixel (2015) Mar 2020

Haier

Product Auto Update Expiration date
Chromebook 11 Apr 2020
Chromebook 11e Apr 2020
Chromebook 11 G2 Sep 2020
Chromebook 11 C Aug 2021

HEXA

Product Auto Update Expiration date
Chromebook Pi Mar 2020

Hisense

Product Auto Update Expiration date
Chromebook 11 Apr 2020

HP

Product Auto Update Expiration date
Chromebook 11 G1 Oct 2018
Chromebook 11 G2 May 2019
Chromebook 11 G3 Oct 2019
Chromebook 11 G4/G4 EE May 2020
Chromebook 11 G5 Jul 2021
Chromebook 11 G5 EE Jan 2022
Chromebook 13 G1 Nov 2022
Pavilion Chromebook 14 Feb 2018
Chromebook 14 Nov 2018
Chromebook 14 G3 Oct 2019
Chromebook 14 G4 Sep 2021
Chromebook x360 11 G1 EE Nov 2023
Chromebox G1 Jun 2019

Lenovo

Product Auto Update Expiration date
100S Chromebook Sep 2020
Flex 11 Chromebook Mar 2022
N20 Chromebook May 2019
N21 Chromebook Mar 2020
N22 Chromebook Feb 2021
N23 Chromebook Feb 2021
N23 Yoga Chromebook Mar 2022
N42 Chromebook Feb 2021
Thinkpad X131e Chromebook Feb 2018
ThinkPad 11e Chromebook Jun 2019
ThinkPad 11e 3rd Gen Chromebook Mar 2021
ThinkPad 11e 4th Gen Chromebook Nov 2023
ThinkPad 13 Nov 2022
ThinkCentre Chromebox Jun 2020

LG

Product Auto Update Expiration date
Chromebase (22CV241) May 2019
Chromebase (22CB25S) Jun 2020

M&A

Product Auto Update Expiration date
Chromebook Mar 2020

Medion

Product Auto Update Expiration date
Chromebook S2015 Apr 2020
Chromebook Akoya S2013     Apr 2020

PCMerge

Product Auto Update Expiration date
Chromebook PCM-116E/PCM-116EB Apr 2020
Chromebook PCM-116T-432B Aug 2021

Prowise

Product Auto Update Expiration date
Chromebook Entryline Apr 2020
Chromebook Proline Aug 2021

Samsung

Product Auto Update Expiration date
Chromebook Series 5 Jun 2016
Chromebook Series 5 550 May 2017
Chromebox Series 3 Mar 2018
Chromebook - XE303 Jul 2018
Chromebook 2 11" May 2019
Chromebook 2 11 - XE500C12 Oct 2019
Chromebook 3 Dec 2020
Chromebook 2 13" May 2019
Chromebook Plus Aug 2023
Chromebook Pro Nov 2022

Senkatel

Product Auto Update Expiration date
C1101 Chromebook Mar 2020

Toshiba

Product Auto Update Expiration date
Chromebook Jan 2019
Chromebook 2 Sep 2019
Chromebook 2 (2015 Edition) Sep 2020

Viglen

Product Auto Update Expiration date
Chromebook 11 Apr 2020
Chromebook 360 Aug 2021


Google Play for Education-Approved Devices

Manufacturer Product Auto Update Expiration date
Asus Nexus 7 (2012) Jul 2015
Asus Nexus 7 (2013) Jul 2017
Asus Transformer Pad (2014)                        May 2017
Asus Transformer Pad (2015) May 2018
Asus Memo Pad May 2018
Dell Venue 10 May 2018
HP Slate 8 Pro Apr 2016
HP Pro Slate 10 May 2018
Samsung Galaxy Tab4 Education Apr 2017

1. See Android tablets for education Technical Support Service Guidelines or Chrome OS Technical Support Service Guidelines.
2. Multiple devices can share the same hardware platform; AUE date is calculated from the first device on the platform

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