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Auto Update policy

Overview

Android tablets for education and Chrome devices receive automatic updates regularly that enhance both the device itself and the software on the device. However, advances in hardware and technology eventually make devices out-of-date; and as time goes by, we cannot indefinitely ensure that older tablets will continue to support device setup or the ability to receive content from Google Play for Education or that older Chrome devices will receive updates to leverage new OS features.

This document provides advanced notice of the Auto Update policy for:

  • Specific Google Play for Education approved tablets—Applicable to Android tablets for education customers
  • Specific Google approved Chrome devices—Applicable to Chrome devices for business and education customers, Chrome devices for meetings customers, and consumer Chrome device users

    Note that only the Chromebox (or Chrome device) is covered under the Auto Update policy; the peripherals for the Chrome devices for meetings solution are not covered.

General policy

  • When a device reaches Auto Update Expiration (AUE), it means that the product model is considered obsolete and automatic software updates from Google are no longer guaranteed.
  • Business and education customers using devices that have passed their AUE date will no longer receive full support1 from the Google Cloud and Google for Education teams.
  • Business and education customers using devices that have passed their AUE date may find that they cannot manage their devices as expected using the Google Admin console or leverage new management features released.
  • For Android tablets for education, the ability to receive content sent from Google Play for Education and a new user account through device setup is not guaranteed on models which have passed their AUE date.
  • Google will provide advanced notice of a model’s AUE Date on this page as soon as it is launched, giving our customers time to make purchase decisions.
  • AUE dates may be pushed later than the initial date published, but will never be sooner than listed, which will be at least 3 years from launch of the hardware for Android tablets for education and 6.5 years for Chrome devices from launch of the hardware platform (or in some legacy cases at least 5 years for Chrome devices from launch of the device itself).
  • Android tablets for education models that have not reached their AUE date will continue to be able to be set up and receive content pushed from the Google Play for Education site, as well as be managed with the business and education management service.
  • Chrome device models that have not reached their AUE date will continue to receive OS updates and function with the business and education management service.
  • The End of Sale date is controlled by the OEM (manufacturer) of the device model and has no relation to model’s AUE date. Therefore, the End of Sale date will not be shown in the table.

1 See Android tablets for education Technical Support Service Guidelines or Chrome OS Technical Support Service Guidelines.

Manufacturer OS Product Auto Update Expiration date (2)
Acer Chrome AC700 Aug 2016
Acer Chrome C7 Chromebook Oct 2017
Acer Chrome C720 Chromebook Nov 2018
Acer Chrome C740 Chromebook Feb 2020
Acer Chrome Chromebase Aug 2020
Acer Chrome Chromebase 24 Apr 2021
Acer Chrome Chromebook 11 (C730) Aug 2019
Acer Chrome Chromebook 11 (C735) Jan 2021
Acer Chrome Chromebook 13 Sep 2019
Acer Chrome Chromebook 15 Apr 2020
Acer Chrome Chromebook 15 CB3-531 Apr 2020
Acer Chrome Chromebook R11 Dec 2020
Acer Chrome Chromebox Aug 2019
Acer Chrome Chromebox CXI2 May 2020
Acer Chrome Sanance/Chromebook 14 (CB-431) Mar 2021
AOpen Chrome Chromebase Commercial Sep 2020
AOpen Chrome Chromebox Commercial Sep 2020
Asus Android Nexus 7 (2012) Jul 2015 (3)
Asus Android Nexus 7 (2013) Jul 2017
Asus Android Transformer Pad (2014) May 2017
Asus Android Transformer Pad (2015) May 2018
Asus Android Memo Pad May 2018
Asus Chrome Chromebit CS10 Nov 2020
Asus Chrome Chromebook C200 May 2019
Asus Chrome Chromebook C201 May 2020
Asus Chrome Chromebook C202SA Feb 2021
Asus Chrome Chromebook C300 Aug 2019
Asus Chrome Chromebook C300SA Apr 2021
Asus Chrome Chromebook Flip C100PA Jul 2020
Asus Chrome Chromebox CN60 Mar 2019
Asus Chrome Chromebox CN62 Aug 2020
Bobicus Chrome Chromebook 11 Mar 2020
CDI Chrome eduGear Chromebook R Mar 2020
CDI Chrome Edugear CMT Chromebook Aug 2021
CTL Chrome Chromebook J2 / J4 Apr 2020
CTL Chrome N6 Education Chromebook Mar 2020
CTL Chrome CTL J5 Chromebook Aug 2021
CTL Chrome CTL NL61 Chromebook Aug 2021
Dell Android Venue 10 May 2018
Dell Chrome Chromebook 11 Jan 2019
Dell Chrome Chromebook 11, Model 3120 Feb 2020
Dell Chrome Chromebook 13, Model 7310 Sep 2020
Dell  Chrome Chromebox Sep 2019
Edxis Chrome Chromebook Mar 2020
Edxis Chrome Education Chromebook Mar 2020
Google Chrome Cr-48 Dec 2015 (3)
Google Chrome Chromebook Pixel Apr 2018
Google Chrome Chromebook Pixel (2015) Mar 2020
Haier Chrome Chromebook 11 Apr 2020
Haier Chrome Chromebook 11e Apr 2020
Haier Chrome Chromebook 11 G2 Sep 2020
HEXA Chrome Chromebook Pi Mar 2020
HiSense Chrome Chromebook 11 Apr 2020
HP Android Slate 8 Pro Apr 2016 (3)
HP Android Pro Slate 10 May 2018
HP Chrome Chromebook 11 G1 Oct 2018
HP Chrome Chromebook 11 G2 May 2019
HP Chrome Chromebook 11 G3 Oct 2019
HP Chrome Chromebook 11 G4/G4 EE May 2020
HP Chrome Chromebook 11 G5 Jul 2021
HP Chrome Chromebook 13 G1 May 2021
HP Chrome Chromebook 14 Nov 2018
HP Chrome Chromebook 14 G3 Oct 2019
HP Chrome Chromebook 14 G4 Sep 2021
HP Chrome Chromebox G1 Jun 2019
HP Chrome Pavilion Chromebook 14 Feb 2018
Lenovo Chrome 100S Chromebook Sep 2020
Lenovo Chrome N20 Chromebook May 2019
Lenovo Chrome N21 Chromebook Mar 2020
Lenovo Chrome N22 Chromebook Feb 2021
Lenovo Chrome ThinkCentre Chromebox Jun 2020
Lenovo Chrome ThinkPad 11e Chromebook Jun 2019
Lenovo Chrome ThinkPad 11e 3rd Gen Chromebook  Mar 2021
Lenovo Chrome ThinkPad 13 Jun 2021
Lenovo Chrome Thinkpad X131e Chromebook Feb 2018
LG Chrome Chromebase May 2019
LG Chrome Chromebase 22CB25S Jun 2020
M&A Chrome Chromebook Mar 2020
PCMerge Chrome Chromebook PCM-116E/PCM-116EB Apr 2020
PCMerge Chrome Chromebook PCM-116T-432B Aug 2021
Samsung Android Galaxy Tab4 Education Apr 2017
Samsung Chrome Chromebook - XE303 Oct 2017
Samsung Chrome Chromebook 2 11 - XE500C12 Oct 2019
Samsung Chrome Chromebook 2 11" May 2019
Samsung Chrome Chromebook 2 13" May 2019
Samsung Chrome Chromebook 3 Dec 2020
Samsung Chrome Chromebook Series 5 Jun 2016 (3)
Samsung Chrome Chromebook Series 5 550 May 2017
Samsung Chrome Chromebox Series 3 Mar 2018
Senkatel Chrome C1101 Chromebook Mar 2020
Toshiba Chrome Chromebook Jan 2019
Toshiba Chrome Chromebook 2 Sep 2019
Toshiba Chrome Chromebook 2 (2015 Edition) Sep 2020

2 Except where noted, these are unofficial Auto Update Expiration dates. Official AUE for these models will be at this date or later.

3 Officially announced Auto Update Expiration date.

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