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Top 10 tips for healthcare

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Stethoscope, laptop, clipboard, etc.

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1

Support patients remotely with virtual healthcare solutions""

Healthcare providers are increasingly turning to alternative solutions to provide care to their patients, especially when they can't meet in a clinical setting. With virtual care solutions, such as Google Meet and Gmail, healthcare practitioners can provide a safe and encrypted way to connect patients with medical professionals. The Google Workspace and Cloud Identity HIPAA Implementation Guide describes how Google Workspace supports HIPAA compliance.

Learn how

Start a video meeting

  1. Go to Google Meet.
  2. Click New Meeting.
  3. Select an option:
    • Create a meeting for later:
      • To share the meeting details for a future meeting, copy the meeting link and share with participants.
      • To directly start the meeting with this link, paste the link into a browser; or enter the link into the “Enter a code or link” field and then click Join.
    • Start an instant meeting: Create a new meeting and join the meeting directly. 
    • Schedule in Google Calendar: To schedule a meeting, you’re directed to Google Calendar.

Tip: Google Workspace Essentials users can't schedule a meeting in Google Calendar.

Learn more at the Google Meet Help Center

Create and send email

  1. On your computer, go to Gmail.
  2. At the top left, click  Compose.
  3. In the "To" field, add recipients. You can also add recipients:
    • In the "Cc" and "Bcc" fields.
    • When you compose a message, with a "+ sign" or "@mention" and the contact's name in the text field.
  4. Add a subject.
  5. Write your message.
  6. At the bottom of the page, click Send.

Tip: To add individual recipients and groups of contacts you created with labels, click To:

Learn more at the Gmail Help Center

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2

Equip frontline caregivers and healthcare workers with safe-by-design devices""

Help frontline workers and healthcare practitioners input and access patient information quickly and safely. You can maintain standards, control, governance, and compliance while your healthcare staff works on-the-go with mobile devices and collaborative tools. Implement mobile device management and device-level encryption with Android enterprise or Chromebooks for a file-sharing solution.

Employees can create a single HIPAA-compliant* Google Drive file repository. There, employees and caregivers can safely store patient and organizational documentation and information—regardless of file format. Drive’s syncing and sharing feature allows people to access, share, and collaborate on their files. Now your organization has a centralized destination for all important information, which any employee (or just a select group) can access anytime, from any corporate-managed device.

*The Drive guide below covers how to create a central file repository for your organization, but not how to achieve HIPAA compliance. For information on how to achieve compliance, go to HIPAA Compliance with Google Workspace and Cloud Identity.

Customer story

Omada Health

Learn how

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3

Improve operational efficiency with a paperless, collaborative Drive platform""

Using My Drive or shared drives, doctors and nursing staff can store and share digital copies of X-rays, CT scans, voice and video messages, and other diagnostic tests. Drive files update in real time and can be viewed from any device (Android, Chrome, Apple iPads, and more) in a safe environment, minimizing the constraints posed by many EHR and EMR applications.

Customer story

Mollen Healthcare

Learn how 

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4

Train healthcare professionals anytime, anywhere""

Training healthcare professionals across many locations, shifts, and products? From onboarding to continuing education, it’s easy to create a self-service training portal. Store all your training materials in My Drive or a shared drive, and embed these stored files in Google Sites. Then, use Chromebooks at on-site training locations as kiosk-style training devices. For live training across the globe, conduct a virtual class with Google Meet to save time and travel costs.

Learn how 

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5

Improve patient experience with fast registration, communication, and feedback""

To check in for an appointment, patients fill out online registration forms (created in Google Forms) at a Chromebook kiosk. Responses can be sent to Google Sheets to help staff keep track of the patient queue. During the appointment, doctors and nurses add administrative information to the same spreadsheet. Updates to the sheet occur in real time so the staff instantly knows what to share—such as follow-up appointments and reminders—with individual patients before they leave. If patients need to stay at a facility long-term, they can use Google Meet on any device to stay connected to family and friends. At the end of the appointment, patients complete another Forms survey at the Chromebook kiosk to provide feedback so you can continuously improve patient experience.

Customer story

Doctor.com

Learn how

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6

Manage hospital operation processes online, from any device""

Streamline hospital operation processes and go paperless by moving all your operations and processes online. With Google Forms, you can create electronic forms for patient feedback, supply orders, employee time-off requests, acknowledgements of company policies, and more—in just minutes. Forms are easy to update and you can access them from kiosks, computers, or mobile devices.

Customer story

Mollen Healthcare

Learn how

Forms

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7

Create, manage, and display digital brand assets for the entire organization""

Healthcare entities create and manage a large amount of internal and external content. Create posters and schedules for upcoming therapy sessions, pharmacy advertising, allergy information, and more with Google Docs, Sheets, and Slides. Provide transparency and increase productivity by managing organizational metrics such as room occupancy rates, nurses on duty, and patient wait times in Sheets. Store all of your content in My Drive or a shared drive so employees always access the most up-to-date versions. Then, go paper-free by distributing and displaying these assets digitally, such as with Chromebook kiosks.

Learn how 

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8

Quickly recruit, interview, and onboard healthcare professionals""

Healthcare companies are constantly looking to attract new employees, so shortening the recruiting and onboarding process improves the bottom line. After interested candidates submit their information through Google Forms, you can conduct interviews with your top choices from anywhere in the world with Google Meet. Then, streamline the onboarding process with a Google Sites website that contains new employee checklists and onboarding tasks.

Customer story

Middlesex Hospital

Learn how 

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9

Coordinate and communicate a patient plan across multiple caregivers""

Because hospital patients often interact with at least 10 different healthcare professionals, effective patient coordination has positive impacts such as healthy outcomes, lower costs, and fewer return visits. Use Google Workspace to communicate and coordinate a single, consistent care plan across health professionals and specialities. Create a patient folder in My Drive or a shared drive and store the patient’s files, such as diagnoses, charts, and test results. Safely share access to the patient folder with all appropriate caregivers. Then, in the same folder, use Google Docs to create medical notes or Google Sheets to track tasks and outcomes for that patient’s treatment. You can comment in files to ask specific caregivers follow-up questions. All the files in a patient's folder update in real time, so caregivers instantly access the most recent information anytime, anywhere, from any device.

Customer story

Mollen Healthcare

Learn how 

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10

Empower remote healthcare workers with Google Workspace""

Keep remote care teams connected and aware of key information and status updates so they can do their jobs more effectively. Google Workspace equips hospitals, administrators, and caregivers with modern, digital collaboration tools. Care teams can work together remotely and in real time with Google Workspace capabilities such as videoconferencing, chat, email, and shared documents. Share and collaborate with co-workers and external partners—anytime, anywhere, and across a broad range of devices.

Learn how

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Google, Google Workspace, and related marks and logos are trademarks of Google LLC. All other company and product names are trademarks of the companies with which they are associated.

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