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In Chat, you can send a direct message to individuals or groups. Direct messages are private conversations between you and other people. Once you create a direct message, you can't add people, so the conversation remains private.
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You can send a direct message in Chat to one or more people in your business, work, or school or to someone outside of your organization. However, you can't include external people in a group message. (To chat with external guests in a group, create a space).
Send a direct message to a person
- Go to Google Chat or your Gmail account.
- If the name isn’t already under "Chat," click Start a chat
.
- Enter a name or email address. Suggestions appear as you enter text.
- To send a 1:1 message to someone outside of your organization, enter their email address.
- Click the person you want to message.
- Enter a message, then click Send
.
Send a direct message to a group
- Go to Google Chat or your Gmail account.
- Under "Chat," click on an existing group conversation, enter a message
click Send
.
- If the group conversation isn’t under "Chat,” click Start a chat
Start group conversation.
- Enter a name or email address. Suggestions appear as you enter text.
- Click Done
.
- Enter a message, then click Send
.
Note: To hide a direct message to a group, click More Hide conversation
.
- To add a person to the conversation or mention them: Type
, then enter a name.
- To add emojis to your message: Click Emoji
.
- To share files from your device: Click Upload file
.
- Everyone in a space can find shared files.
- To share files from Google Drive: Click Add Google Drive file
.
- Everyone in a space can find shared Drive files.
- To start a video call: Click Add video meeting
.
-
- To schedule a calendar meeting: Click Calendar
.
- To send a GIF: Click GIF
.
- To add formatting to text: Click Format
.
With Chat, you can meet and brainstorm ideas with your team in spaces. Chat with your co-workers, share files and other online resources, and work together on team projects.
Before you create a space grouped by conversation topic, decide:
- If you want to create a space grouped by topic or a space with in-line threading. Learn when to use and organize a space.
- If you want people outside your organization to join: If you allow external people, they need a Google Workspace account with another organization or a personal Google Account.
When you use Google Spaces, the creator automatically becomes the Space Manager who can:
- Remove and add participants.
- Assign or remove the Space Manager.
- Delete a space.
- Delete messages.
- Edit the space description.
- Update space access from Restricted to discoverable or vice versa.
Space Managers have a diamond next to their name in the message stream and in the member list of the space.
Create a space grouped by conversation topic from Chat or Gmail
Important: You can only create a space grouped by conversation topic if you use Chat on a work or school account.
- Go to Google Chat or your Gmail account.
- Next to “Spaces,” click Create or find a space
Create space.
- Enter a space name.
- Optional: At the top left, click Choose an emoji
. If you don't select an emoji, a default avatar is used.
- Enter names or email addresses of people and groups you want to add. You can also select from suggestions. If you use a Google Workspace account, suggestions include everyone in your organization, even if they don't have Google Chat.
- Choose an access level for your organization, either “Restricted” or “All of your organization.”
- Restricted: Only directly added and invited users have access to the space. This is the default option. To make your space discoverable, choose “All of your organization.”
- All of your organization: All members in your organization have access to the space and can join if they have the space’s link. Learn more about creating a discoverable space.
- Optional: To allow external people to join the space, select Allow people outside your organization to join. If your administrator doesn’t allow this feature, you may not have this option.
Important:- You can’t change this setting.
- The option to create spaces that allow guests is only available on Google Workspace accounts.
- Click Advanced
the checkbox marked “Organize the conversation by topic.”
- Click Create.
- Optional: To add more people and bots to the space, click Add people & bots. Enter names or emails. Click Send.
Turn a group chat into a space
- Go to Google Chat or your Gmail account.
- From the Chat panel, find and click the group chat you want to change to a space.
- At the top, next to the group chat name, click the Down arrow
Turn this chat into a space
.
- Add a space name. To add an optional space icon, click Add
.
- Click Done. A notification confirms your chat is now a space, and notifies members in the group of the change.
Delete a space grouped by conversation topic
Important:
- You can only delete a space if you’re the space creator.
- When you delete a space, all messages and tasks in the space are deleted. Permissions on Drive files are removed, but the file isn’t deleted.
- Once a space is deleted, you can’t recover it.
- Go to Google Chat or your Gmail account.
- Open the space that you want to delete.
- At the top, next to the space name, click Down arrow
Delete this space
Delete.
Create spaces with different access levels
- A restricted space needs a user or group in an organization to be invited or added to the space by an existing space member.
- In addition to the ways listed above, a user can join a discoverable space with a shared link.
Before you create a discoverable space
- Think about how many people would be included in your space.
- Note: Currently, up to 8,000 people can be in a space organized by grouped messages.
- Choose an access level appropriate for the space. Make it closed (‘Restricted’) for teams, projects, and groups, or open for all of your organization (‘Discoverable’) for topic-based discussions and collaboration.
- Create a clear description of what the space is for.
- Space managers can edit a space’s name, description, and add or remove users from a space.
Learn more about space managers.
Create a discoverable space
- Open your Gmail account.
- At the left, click Spaces
New Space.
- Click Create space.
- Enter a space name.
- Optional: You can also add a description and a space avatar. To add a space avatar, click Choose an emoji
and then select an emoji. If you don't select an emoji, a default letter avatar will be used instead.
- Optional: You can also add a description and a space avatar. To add a space avatar, click Choose an emoji
- Enter the name or email of the people you want to add, Google Groups you want to invite, or pick from the list of suggested contacts.
- Note: Bots can be added to a space after the space is created. Learn more about adding a bot to an existing space.
- Choose a target audience for your organization, either “Restricted” or “All of your organization.” If you have a work or school account with Google, you may see additional target audience options created by your administrator. If you have questions about the audience options available, reach out to your administrator.
- Restricted—Only directly added and invited users have access to the space. This is the default option. To make your space discoverable, choose “All of your organization.”
- All of your organization—All members in your organization have access to the space and can join if they have the space’s link.
- Tip: If you selected “All of your organization,” you won’t be able to allow people outside of your organization to join the space.
- Click Create.
Tip: If your administrator deletes the target audience you selected for your space, " Deleted Audience" displays in the space history like in the example below and the space access defaults to restricted.
Space Managers are still able to add or invite users to access the space.
Learn how to add or remove people and bots from a space or group conversation.
Add new members to a discoverable space
- Copying a link to the space and sharing with others.
- Directly adding or inviting them.
- Open your Gmail account.
- On the left, select the space.
- At the top, click the space name
Copy link to this space.
- Share the link to anyone you’d like to invite or reference the space with.
- Open your Gmail account.
- On the left, select the space.
- At the top, click the space name
Add people & bots.
- Enter the name, email, Google Groups or select suggested contacts to invite.
- Click Send.
Individuals are added to spaces automatically, whereas groups have the option to join a space. You can add up to 8,000 people to a space.
You can add people to a space in 2 ways:
- Invite people to a space—Invite people to join a space by email.
- Mention someone in a conversation—Enter @johns to automatically add them to the space.
If you @mention someone in a conversation, for example, @cassy, they're immediately added to the space. They can join the discussion, view the space in their space list, and receive notifications for the space.
Invite people to a space
- Go to Google Chat or your Gmail account.
- On the left, select a space.
- At the top, click the space name
Add people & bots.
- Enter a name, group, or email address or select from the suggestions.
If you have Directory turned on, suggestions include everyone in your organization, even if they don't have Chat.
If the space allows external participants, you must enter the full email address for each external person. You can't add a group in Google Groups that was created by an external organization. - (Optional) To skip sending notifications to the people that you add, uncheck the Notify people via email box.
- Click Send or Add.
See members of a space
- Go to Google Chat or your Gmail account.
- On the left, select the space.
- At the top, click the space name
View members.
- (Optional) To add more members to the space, click Add
.
If you are no longer interested in a space, you can leave it. When you leave a space:
- Your content stays unless you delete it.
- You won't get any notifications from the space except for @mentions.
- No one in the space is notified that you have left.
Join a space from Chat
- Open Google Chat.
- At the top left, click Start a chat
.
- Click Browse spaces. The spaces that you're directly invited to appear at the top of the list. To find a space, enter its name.
- To preview a space, point to the space name and click Preview. When you preview a space, you can read messages, but you can't participate in the conversation or get notifications.
- To join the space, in the preview, click Add
or Join.
- To open the space, click Open.
Join a space from Gmail
- Open Gmail.
- Next to "Spaces", click Add
Browse spaces.
-
The spaces that you're invited to appear at the top of the list. Enter a space name to quickly find a space.
- Optional: To preview a space, point to the space name
click Preview.
When you preview a space, you can read messages, but you can't participate in the conversation or get notifications. - Click Add
or Join in the preview to join the space.
- To open a space, click Open.
Leave a space
- Go to Google Chat or your Gmail account.
- Next to a space name, click More options
Leave.
- Click Leave space.
Rejoin a space
- Open Chat.
- At the top left, click Find people, spaces, bots.
- Click Browse spaces.
- Next to the space name, click Add
.
Send a message to everyone in a space
- Go to Google Chat or your Gmail account.
- Under Spaces, select a space.
- At the bottom, enter your message and click Send
.
Send a direct message to someone in a space
- Go to Google Chat or your Gmail account.
- On the left, under "Spaces," select a space.
- At the top, click the space name
View members.
- Point to the person's name and click More
Message.
- Enter your message and then click Send
.
Start a new thread in a space
Keep spaces focused by using separate threads for different, or off topic conversations. In Google Chat, the new threads open in a right panel to keep the main chat uncluttered.
- Go to Google Chat or your Gmail account..
- Under Spaces, select a non-threaded space.
- On the message that you want to start a new thread, click Reply in thread.
- Enter the message and click Send
.
- (Optional) To see new messages, at the bottom, click New messages.
For more details, see Create conversation threads in spaces.
Learn more about using spaces.
If you find a space abusive in Google Chat, you can block and report the space. For more details, see Block or report a space in Google Chat & Gmail.
Block a space
- Go to Google Chat or your Gmail account.
- Choose one:
- On the left, under “Spaces,” next to the space name, click More options
Block space.
- Select the space you want to block
Click the space details drop-down
Block space.
- On the left, under “Spaces,” next to the space name, click More options
- Click Block.
Tips:
- To report the space as spam or abuse, check the box next to Report this space as spam or abuse.
- If you report a space for abuse, a copy of the last 50 messages in the space is sent to Google for review.
Unblock a space in Chat
- Go to Google Chat.
- On the top right, click Settings
.
- Under “Blocked Spaces,” click Manage blocked spaces.
- Point to the space you want to unblock to select it
Click Unblock.
Tip: When you unblock a space, it becomes browsable. You can search for it in “Browse spaces."
Unblock a space in Gmail
- Go to your Gmail account.
- In the top right, click Settings
See all settings.
- On the top, click Chat and Meet.
- Next to “Chat notification settings,” click Manage chat settings.
- Under “Blocked Spaces,” click Manage blocked spaces.
- Point to the space you want to unblock to select it
Unblock.
Block a space marked as spam in Chat
- Go to Google Chat.
- On the left, next to "Spaces," click Create or find a space
Browse spaces
Menu items
Spam invites
Preview.
Tip: For your protection, you can't download links or view images when you preview the space. - To block the space and future invitations, click Block.
Optional: To report the space, click the box next to "Report this space as spam or abuse" Block.
Block a space marked as spam in Gmail
- Go to your Gmail account.
- On the left, next to “Spaces,” click Create or find a space
Browse spaces
Menu items
Spam invites
Preview.
Tip: For your protection, you can't download links or view images when you preview the space.
- To block the space and future invitations, click Block.
Optional: To report the space, click the box next to “Report this space as spam or abuse” Block.
Join a space marked as spam in Chat
- Go to Google Chat.
- On the left, next to "Spaces," click Create or find a space
Browse spaces
Menu items
Spam invites
Preview.
Tip: For your protection, you can't download links or view images when you preview the space. - Click Join.
Join a space marked as spam in Gmail
- Go to your Gmail account.
- On the left, next to “Spaces,” click Create or find a space
Browse spaces
Menu items
Spam invites
Preview.
Tip: For your protection, you can't download links or view images when you preview the space. - Click Join.
Tip: When you join a space marked as spam, the spam label is removed and the space is added to your list of joined spaces.
To inactivate a space, you can ask its participants to leave and indicate that the space is no longer used. If you’re the space owner, update its name. For example, add No longer used to it. Or, reply to the last conversation in the space with Final Conversation. This space is no longer active.
Important:
- You can only delete a space if you’re the space creator.
- When you delete a space, all messages and tasks in the space are deleted. Permissions on Drive files are removed, but the file isn’t deleted.
- Once a space is deleted, you can’t recover it.
- Go to Google Chat or your Gmail account.
- Open the space that you want to delete.
- At the top, next to the space name, click Down arrow
Delete this space
Delete.
If you didn't create a space but want to leave it, see Join or leave a space.
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