Devices have support options for in-warranty and out-of-warranty damage. Options for mail-in and walk-in depend on your device, its warranty status, and your location.
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Start your repair
Important: These steps are only for the countries and regions below. If you're in a different country or region, contact Google Support for repair options.
| Device | Countries & regions with mail-in repair options | Countries & regions with walk-in repair options |
|---|---|---|
| Pixel Phones |
Australia*, Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, India*, Ireland, Italy, Japan*, Latvia, Lithuania, Malaysia*, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Taiwan*, United Kingdom, and United States *For Australia, Japan, Malaysia, and Taiwan mail-in options, you can find your repair partner. *For India mail-in options, you can either:
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Canada, Germany, India, Japan*, Singapore*, Taiwan*, United Kingdom, and United States *For Japan, Singapore, and Taiwan walk-in options, you can find your repair partner. *For India walk-in options, go to Get your Pixel phone repaired.
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- Start the repair process at the Google Store repair center in a supported country or
region.- You'll need to sign into your Google Account.
- Enter your device's IMEI or serial number.
- On the next screen, confirm that the IMEI or serial number matches the device that you want repaired.
- Select Continue.
- Select the issues and symptoms that apply to your device
Continue.
- On the next screen, learn what issues are covered.
- Tip: If the device has more damages present, repairs can't be carried out only for select damages. All the damages to the device, whether in-warranty or out-of-warranty, have to be repaired. Make sure to select all damages to the device, even if you previously didn’t intend to report them. You'll be charged for any out-of-warranty repairs.
- In Step 2, select your repair option: Walk-In or Mail-In.
- In Step 3, to complete the next steps, either:
- Confirm mail-in details.
- Find the nearest walk-in location.
Continue.Find your device identifier
- Learn how to find your Pixel phone's IMEI.
- Learn how to find your Pixel tablet's serial number.
- Learn how to find your Pixel watch’s IMEI and serial number.
- Learn how to find your Fitbit's serial number.
Send your device for repair
Choose your preferred repair service. Walk-in service is only available for phones. Before you bring your phone in for repairs, back up data and remove the SIM card. For eligible Pixel phones, you may enter Repair Mode. Otherwise, factory reset your phone.
Back up dataOn your device, make sure to back up your data and remove identifiers:
- Pixel phone:
- Pixel Tablet: Back up your Pixel Tablet.
- Pixel Watch: Back up your Pixel Watch.
Factory reset your device, if necessary. A factory reset deletes all data saved on your device. If you can't factory reset your device, log out of your Google Account on the device.
- Pixel phone: Factory reset your Pixel phone.
- Pixel Tablet: Factory reset your Pixel Tablet.
- Pixel Watch: Factory reset your Pixel Watch.
If you can't factory reset your device before you bring it to a repair partner, they'll reset it for you.
Option 1: Take your device for repair (walk-in)
Important: Walk-in repair options are only available for phones.
Step 1: Find the nearest authorized service provider- Before you bring in your device for repair, start a repair request.
- Select Walk-In as your repair option. On the next screen, enter your zip code to find your nearest repair locations.
Before you take your item to a Google retail shop, review the in-store repair Terms of Service.
Bring your device to your nearest repair partner after you do a backup and a factory reset.
The repair partner checks your warranty status, inspects your device for damage, and gives you the repair cost. Many repairs can be done on the same day.
- For in-warranty devices or damage, there's no charge for the repairs.
- For out-of-warranty devices or damage, prices may vary.
If damage is found during inspection that increases the repair cost, the partner will tell you. You must approve the new cost before repair can start. Partial repairs aren't available. Learn more about the repair process.
Once your repair is complete, you'll be notified that your device is ready for pickup.
Option 2: Send your device for repair (mail-in)
Step 1: Create a repair order and review repair costImportant: Check that the address information is accurate. You won't be able to edit the address once you finish the order.
To get repair costs, you must start a repair order.
- Create a repair order.
- Check the details for your repair and the estimated repair cost.
- Tap Confirm purchase.
For warranties and repair costs:
- For in-warranty devices or damage types: There’s no charge for the repairs.
- For out-of-warranty devices or damage types: You'll find the estimated repair cost on the last page before you confirm the purchase and create the repair order.
- Your own packaging:
- To ship out the device, use the repair order email to print out the following:
- Attached shipping label
- Return Merchandise Authorization (RMA) slip
- Battery safety label (for US only)
- If you choose this option, you’re responsible for any damage that might occur to your device in shipment. Before you mail your device, make sure to pack it securely.
- Depending on the user, packaging can differ so there's a risk that the device can be damaged in transit. After a successful repair, the repair center will use certain sturdy boxes to ship your device.
- To ship out the device, use the repair order email to print out the following:
- Prepaid packaging:
- Once you place your repair order, the prepaid packaging takes 1–2 business days to arrive.
- To keep your device secure, the prepaid packaging contains padding.
- To ship your device, print out the RMA slip and shipping label you received in the instruction email.
Carefully pack your device and send it for repair. Before you send your device, remember to back up your data and do a factory reset.
Get status updates
- Mail-in: Select Repairs at the top right of the Google Store repair history page.
- Walk-in: Contact your repair partner.
