There are support options to repair Pixel phones for issues covered and not covered by the warranty. Your repair options depend on your phone's warranty and your location.
| Start your repair | Send your device for repair | Get status updates |
Start your repair
Important: These steps apply only to the countries and regions listed below. If you're in a different country or region, contact Pixel phone support for repair options.
Countries & regions with mail-in repair optionsMail-in repair is available in:
- Australia
- Austria
- Belgium
- Czech Republic
- Denmark
- Estonia
- Finland
- France
- Germany
- Hungary
- India
- Ireland
- Italy
- Japan
- Latvia
- Lithuania
- Malaysia*
- Mexico*
- Netherlands
- Norway
- Poland
- Portugal
- Romania
- Singapore
- Slovakia
- Slovenia
- Spain
- Sweden
- Switzerland
- Taiwan*
- United Kingdom
- United States
*For Malaysia, Mexico and Taiwan, find your repair partner.
Walk-in repair is available in:
- Australia
- Canada
- France
- Germany
- India
- Japan
- Mexico*
- Singapore*
- Taiwan*
- United Kingdom
- United States
*For Mexico, Singapore and Taiwan, find your repair partner.
- To start the repair process in a supported country or region, go to Google Store Repair services.
Tip: You'll need to sign into your Google Account. - Select a device or enter your device's IMEI or serial number and make sure that it’s the correct device.
- In Step 1, select all the issues with your device
Next.
Tips:- We have to repair all damages with the phone, whether covered by your warranty or not.
- Make sure to select all issues. You'll be charged for any repairs not covered by your warranty.
- In Step 2, choose how you want your phone repaired: In-store service or Mail-In repair
Tip: Walk-in service is only available in selected countries. Repair options may vary. - To complete the next steps, either:
- Confirm mail-in details.
- Find the nearest walk-in location.
Next.Tip: If you plan to use walk-in service, first call the repair center to book an appointment and confirm parts availability.
Check warranty status before you start your repair
- Pixel Phones, Pixel Tablet, Pixel Watch: To check your warranty status in a supported country or region, go to the Google Store Repair center or visit Your devices.
Tip: You'll need to sign into your Google Account. - Google Nest and Pixel Buds: Repairs aren't available for these devices. To check your device warranty status and options, you can go to Warranty Helper.
Tip: The Warranty Helper is currently available in English language only. - Fitbit: Repairs aren’t available for these devices. To check your device warranty status and options, go to File a warranty claim for your Fitbit device.
Tip: To learn more about the limited warranty on your Pixel phone:
- Open your phone’s Settings app.
- Tap
Find your device serial or IMEI
- Learn how to find your Pixel phone's IMEI.
- Learn how to find your Pixel tablet's serial number.
- Learn how to find your Pixel Watch’s IMEI and serial number.
- Learn how to find your Fitbit's serial number.
Send your device for repair
You can choose how you want your device repaired. Before you send your phone in for repairs, back up your data and remove the SIM card. For many Pixel phones, you can turn on Repair Mode.
Tip: Walk-in service is only available for phones.
Back up your dataOn your device, make sure to back up your data:
- Pixel phone:
- Pixel Tablet: Back up your Pixel Tablet.
- Pixel Watch: Back up your Pixel Watch.
A factory reset deletes all data saved on your device. If you can’t delete all data from your device before you send it for repair, sign out of your Google Account and they’ll reset it for you.
- Pixel phone: Factory reset your Pixel phone.
- Pixel Tablet: Factory reset your Pixel Tablet.
- Pixel Watch: Factory reset your Pixel Watch.
Get status updates
- Mail-in:
- Go to the Google Store repair history page.
- At the top right, select Repairs.
- Walk-in: Contact an authorized repair partner. In some cases, you can get updates on your Google Store repair history page.