FAQs about new ordersCommon questions about new ordersGet help with your Google Store orderBuy, send, or trade in Google productsFind & buy Google Store productsDevices & services country availabilityCountry delivery restrictionsTrade in your old phoneCan't sign in to your Google AccountVisit the Google retail store in personCarrier activation [US only]Payments & promotionsFix payment issuesFix issues with promotionsRequest a price matchUpdate Google Store payment methods & addressesUnderstand your Google Store charges & receiptsUse Google Store creditPay for your Google Store purchase over timeSales tax on Google Store ordersUse a payment method from another countryUse a Google Store student discount (Japan only)Manage your orders & deliveriesCheck your Google Store ordersTrack your Google Store shipment & deliveryFix issues with your Google Store orderEdit or cancel your Google Store orderLearn about Google Store shipping & delivery optionsSubscriptions & installationsCancel your Google Store subscriptionManage your Nest Aware subscription on the Google StoreSubscribe to Pixel PassUpgrade, change, or cancel Pixel PassGet Pro installation for your Nest productPurchase and activate your SIM-only plan (UK Only)Find warranties, recycling, repairs & replacementsCheck on replacement statusCheck repair statusSubmit a Google Store warranty claim for replacements and repairsLearn more about the repair processIdentify and report counterfeit Google hardwareHardware Warranty CenterLearn about Google's recycling programGet Preferred Care from the Google StoreLithium battery test summaryReturns & refundsReturn an itemCheck on return statusEnvironmental regulatory informationFind help for Google Nest, Fi, Pixel & moreGet help with Google NestGet help with your Google Pixel WatchGet help with your Pixel phoneGet help with Google PlayGet help with Google FiGet help with Titan Security KeyGet help with other Google products