Get help from Google Play

If you’re having issues using Google Play, we’re here to help. You can look for answers in our help centre, post questions for our experts or contact our support agents by chat or email.

Find your answer in the Google Play Help Centre

Get answers to common issues. To get started, search for your issue in the search bar at the top of this page or find your issue below: 

• Request a refund:
  • Request a refund for a Google Play purchase
• Problems buying from Google Play:
  • Report unauthorised charges on your account
  • Payment is declined, or you can’t use a form of payment
  • Check if your order went through
  • Problems with in-app purchases
• Problems with subscriptions:
  • Cancel, pause or change a subscription
• Problems downloading or using apps
  • Fix problems downloading apps from the Play Store
  • Troubleshoot when you can’t open the Play Store app on your phone
  • Get help from an app’s developer
• Problems with Play gift cards:
  • Where to buy Google Play gift cards
  • Redeem a Google Play gift card, gift code or promotional code
  • Report a Google Play scam
• Problems with Play Books:
  • Fix problems using Google Play Books
  • Download and read books offline
  • Use and download bookmarks, notes, highlights, definitions and translations
• Problems with movies and shows:
  • My movie won’t play or is showing an error
  • Download movies and TV to watch offline
  • Change a video’s language settings

Find help from a community of experts in the Google Play Help Forum

The forum has an active community of experts who can help with Google Play. Browse previous discussions or post your question to get advice.