With some apps, you can buy additional content or services within the app. We call these "in-app purchases." Examples include a powerful sword in a game, a key that unlocks more features of an app, or virtual currency used for purchases.
If your in-app purchase doesn’t show up, doesn’t work or won’t download, you can:
- Troubleshoot the issue on your own.
- Contact the developer for support.
- Request a refund.
If you're trying to make an in-app purchase but the transaction is declined or the payment won't go through, try to fix payment issues on Google Play.
Troubleshoot the issue on your own
If these steps don't fix your issue, contact the developer. It's the developers' responsibility to offer support for their apps and to make sure they work well for you.
Check your connectivity
Force stop, then reopen the app or game
.Check if your payment is complete
Budget & history.Restart the device
Update the Play Store app
Make sure date and time are correct
Contact the app's developer for support
If you're still having issues with an in-app purchase and want to give feedback or get help, you can contact the app's developer.
The app developer is the best place to:
- Get help to fix an issue with an app or game.
- Learn more about using an app.
- Get an in-app purchase added to your account.
- Ask about an in-app purchase that wasn’t delivered.
- Get help with username and password sign in problems for specific apps.
Request a refund
Depending on the details of your purchase and issue, you may be able to get a refund. Find more information on returns and refunds on Google Play.