Google Play Help
Sign in
Google apps
Main menu
Google Help
  • Help Center
  • Community
  • Google Play
  • Privacy Policy
  • Google Play Terms of Service
  • Submit feedback
Send feedback on...
Help CenterCommunity
Google Play

As a precautionary health measure for our support specialists in light of COVID-19, we're operating with a limited team. Thanks for your patience, as it may take longer than usual to connect with us. For additional support, consult the Help Center. 

How can we help you?

Get started with Google Play

Get started with Google Play
Find the right place to get help
Download and manage apps & digital content
Popular articles
Contact Google Play support
Parent Guide to Google Play

Using Google Play

Get Android apps and digital content from the Google Play Store
Pre-order or pre-register for apps, movies, music, books, and audiobooks
Update your Android apps
Help protect against harmful apps with Google Play Protect
Find content for kids in Google Play
Set up parental controls on Google Play
Use Google Play on your device or computer
Connectivity and system requirements
User policies for apps & digital content
Google Play on Chromebooks
Use Play Instant Apps
Change how you open instant apps from links
Fix problems with Android Instant Apps
Fix an installed Android app that isn't working
Set a budget for your Google Play expenses
Get started with Google Play Pass
Use Dark theme in your apps

Purchasing & downloading

Downloading on Google Play
Payment methods
Find & buy digital content
Charges & taxes
Google Play gift cards, promotional codes, & balance
Make in-app purchases
Buy or subscribe to content

Managing devices

Add & use accounts on your device
Update your Android apps
Delete or disable apps on Android
Reinstall and re-enable apps
Hide devices & add device nicknames
Supported devices

Account & password

Add & use accounts on your device
Require a password or authentication for purchases
Can't sign in to your Google Account
Change your Google Play country

Refunds & returns

Get a refund on Google Play
Report unauthorized charges
Problems with in-app purchases
User policies for apps & digital content

Troubleshoot issues

Downloading & purchasing
Problems with in-app purchases
Delete or disable apps on Android
Connectivity & availability
Find the right place to get help

Help by product type

Google Play Store
Google Play Books
Google Play Games
Google Play Movies & TV
Google Play Music
Information for families

Learn more about Google Play

  • Devices ordered on Google Store

    Check your order status and get help with shipping and returns.

  • Popular articles

    Have questions? Find answers to frequently asked questions about Google Play.

Additional resources

  • Android Help Center

    Get to know your Android phone or tablet.

  • Google Payments Help Center

    Learn how to make purchases using your Google account.

  • ©2020 Google
  • Privacy Policy
  • Google Play Terms of Service
Enable Dark Mode
Send feedback about our Help Center
Send feedback on...
Search Help Center
//www.google.com/tools/feedback/metric/report
84680