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As a precautionary health measure for our support specialists in light of COVID-19, we're operating with a limited team. Thanks for your patience, as it may take longer than usual to connect with us. For additional support, consult the Help Centre. 

How can we help you?

Get started with Google Play

Get started with Google Play
Find the right place to get help
Download and manage apps & digital content
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Parental Guide to Google Play

Using Google Play

Get Android apps and digital content from the Google Play Store
Pre-order or pre-register for apps, movies, music, books and audiobooks
Update your Android apps
Help protect against harmful apps with Google Play Protect
Find content for children in Google Play
Set up parental controls on Google Play
Use Google Play on your device or computer
Connectivity and system requirements
User policies for apps & digital content
Google Play on Chromebooks
Use Android Instant Apps
Change how you open instant apps from links
Fix problems with Android Instant Apps
Fix an installed Android app that isn't working
Set a budget for your Google Play expenses
Use Dark theme in your apps

Purchasing & downloading

Downloading on Google Play
Payment methods
Find & buy digital content
Charges & taxes
Google Play gift cards, promotional codes & balance
Make in-app purchases
Buy or subscribe to content

Managing devices

Add and use accounts on your device
Update your Android apps
Delete or disable apps on Android
Reinstall and re-enable apps
Hide devices & add device nicknames
Supported devices

Account & password

Add and use accounts on your device
Require a password or authentication for purchases
Can't sign in to your Google Account
Change your Google Play country

Refunds & returns

Get a refund on Google Play
Report unauthorised charges
Problems with in-app purchases
User policies for apps & digital content

Troubleshoot issues

Downloading & purchasing
Problems with in-app purchases
Delete or disable apps on Android
Connectivity & availability
Find the right place to get help

Help by product type

Android apps & games
Google Play Books
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Google Play Music
Information for parents

Learn more about Google Play

  • Devices ordered on Google Store

    Check your order status and get help with delivery and returns.

  • Popular articles

    Have questions? Find answers to frequently asked questions about Google Play.

Additional resources

  • Android Help Centre

    Get to know your Android phone or tablet.

  • Google Payments Help Centre

    Learn how to make purchases using your Google account.

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