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Fix problems using Google Play Books

If you’re having problems downloading or reading books, try the steps below.

Fix book loading problems

If your book won’t open or download, try these steps.

Step 1: Check your connection and updates
  1. Make sure your device is connected to Wi-Fi or a 3G/4G mobile network.
  2. Make sure your Play Books app is updated with the latest version.
Step 2: Refresh and re-download
  1. Open the Google Play Books app Play Books.
  2. To refresh the app, pull the screen down.
  3. To remove the book, on the book’s cover, tap More Moreand then Remove download.
  4. To reload and open the book, tap More Moreand then Download.
  5. If that doesn’t work, go to step 3.
Step 3: Clear your app data
  1. Open the Settings app.
  2. Select Application manager.
  3. Tap Google Play Books and then Clear data.
  4. Make sure your device is connected to Wi-Fi or a 3G/4G mobile network.
  5. Open the Google Play Books app and sign in. You'll see the books you already downloaded, but you'll have to download them again.

If these steps don’t work, the file type likely isn’t supported by Google Play Books.

Find a book in your library

If you can’t find a book you bought in your library, follow these steps.

Step 1: Make sure you’re signed in to the right account
  1. Open the Google Play Books app Play Books.
  2. At the left, tap Menu Menu.
  3. Tap the Down arrow Down Arrow. Select the account you used to buy the book. If you don’t see your account, you’ll need to add it to your device.
Step 2: Check whether you bought the book
  1. Go to the Google Play Store.
  2. Search for the book.
  3. Tap the book cover.
  4. Find the blue button.
    • If it says "Read," you already own the book.
    • If it says "Buy," the book isn’t in your library. You’ll need to buy it to read it.

Fix "device limit reached" problem

Most books limit how many devices you can download them on at the same time. Remove the book from one of your devices and download it on another, or turn off Books syncing on devices you don't use often.

Remove a downloaded book
  1. Open the Google Play Books app Play Books.
  2. Find the book you want to remove.
  3. Tap Offline Offline and then Remove.

Turn off syncing for Books on Android

  1. Open your device’s Settings app.
  2. Tap Accounts and then Google.
  3. Turn "Google Play Books" off.

Page numbers are missing or wrong

Most books on Google Play Books adjust to fit your screen when you change page features like font size or line spacing. This means:

  • The same page number can appear on more than one page
  • The page count you see might be different than the page count on the book’s details page.

See the original scanned pages of a book

Note: You won’t be able to adjust font size, line spacing, or other page formatting.

  1. Open the book.
  2. Tap the center of the page.
  3. Tap MoreMoreand then Original pages. To change back, tap Flowing text.

Pages are missing

If pages are missing, the book may not have downloaded correctly. You can remove and then re-download the book.

  1. Open the Google Play Books app Play Books.
  2. On the cover of the book that isn’t working, tap More Moreand then Remove download and then OK.
  3. Make sure you’re connected to a Wi-Fi or cellular network.
  4. Tap the cover of the book you want to re-download.
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