Fix problems using Google Play Books

Fix problems loading your book

1. Make sure your Android phone or tablet is connected to Wi-Fi or a 3G/4G mobile network.
2. Make sure your Play Books app is updated with the latest version.

1. On your Android phone or tablet, open the Google Play Books app .
2. To refresh the app, pull the screen down.
3. To remove the e-book or audiobook, on the cover, tap More Remove download.
4. To reload and open the e-book or audiobook, tap More Download.
5. If that doesn’t work, go to Step 3.

1. On your Android device's mobile browser, go to the Play Store.
2. On the left, tap Account.
3. Under "Purchase history," find the book you’re looking for.
4. On the left, tap More Show or hide from my library.
5. If you see "This item is currently hidden," tap Show in my library.

1. On your Android phone or tablet, open the Settings app.
2. Tap Storage  Other Apps.
3. Tap Google Play Books Clear data.
4. Make sure your device is connected to Wi-Fi or a 3G/4G mobile network.
5. Open the Google Play Books app  and sign in. You'll see the e-books and audiobooks you already downloaded, but you'll have to download them again.

If these steps don’t work, the file type likely isn’t supported by Google Play Books.

1. On your Android phone or tablet, open the Google Play Books app .
2. At the left, tap Menu .
3. Tap the Down arrow . Select the account you used to buy the e-book or audiobook. If you don’t see your account, you’ll need to add it to your device.

1. On your Android phone or tablet, go to the Play Store.
2. Search for the ebook or audiobook.
3. Tap the cover.
4. Find the blue button.
   • If it says "Read," you already own it.
   • If it says "Buy," you'll need to buy the ebook or audiobook to read or listen to it.

If the textbook you rented hasn’t appeared in your library:

1. Make sure you’re signed in to the Google Account you used to rent the book.
2. Make sure you’ve updated the Google Play Books app to the latest version.

If neither of these fix the problem, try these troubleshooting steps.

1. On your Android phone or tablet, open the Google Play Books app .
2. Find the ebook or audiobook you want to remove.
3. Tap Offline  Remove.

1. On your Android phone or tablet, open the Settings app.
2. Tap Accounts Google.
3. Turn off Google Play Books off. 

1. On your Android phone or tablet, open the Settings app.
2. Tap Sounds.
3. Make sure the media volume is not muted. 

 If your audiobook stops playing abruptly, you may not have enough space on your device. 

1. On your Android phone or tablet, open the Settings app.
2. Tap Storage  Free Up Space.
3. Re-download the audiobook.

1. On your Android phone or tablet, open the Settings app.
2. Tap Connected devices and choose an option:
   • To disconnect from a Bluetooth device, tap Bluetooth, then disconnect from the paired device.
   • To disconnect from a Chromecast device, tap Cast , then disconnect from the paired device.

Most e-books on Google Play Books adjust to fit your screen when you change page features like font size or line spacing. This means:

• The same page number can appear on more than one page
• The page count you see might be different than the page count on the book’s details page.

1. The ebook may not have downloaded correctly. You can remove and then download the ebook again.
2. On your Android phone or tablet, open the Google Play Books app .
3. On the cover of the ebook that isn’t working, tap Remove download  OK.
4. Make sure you’re connected to a Wi-Fi or mobile network.
5. Tap the cover of the ebook to re-download.