As an administrator, you can find details about the Chrome OS devices in your domain in the Google Admin console. You can see the user of each device as well as review information, such as serial number, enrollment date, and last synchronization. You can also create organizational units to apply settings to different groups of devices.
See device details
-
Sign in to your Google Admin console.
Sign in using your administrator account (does not end in @gmail.com).
-
From the Admin console Home page, go to Devices
Chrome.
- Click Devices.
Download a list of devices
As an admin, you can download a list of your Chrome OS devices as a CSV file. The maximum number of devices that you can export to CSV is 20,000.
-
Sign in to your Google Admin console.
Sign in using your administrator account (does not end in @gmail.com).
-
From the Admin console Home page, go to Devices
- Click Devices.
- To show all devices, check the Include all organizational units box. Otherwise, select a child organizational unit.
- (Optional) Apply filters to search for specific devices. For details, see Filter by status.
- At the top right, click Export devices
.
- Click Download.
A link appears in the top right, under Your tasks. - Click the link to get the list.
- Use Google Sheets, or your preferred spreadsheet software, to open the CSV file. For details, see Import data sets & spreadsheets.
.
| Name | Description |
|---|---|
| deviceId | Device ID |
| serialNumber | Serial number |
| model | Hardware model |
| lastPolicySyncMs | Last recorded date (UNIX Epoch time, milliseconds) that device synchronized with policy settings |
| osVersion | Chrome OS version |
| orgUnitPath | Organizational unit |
| provisionStatus | Provisioning status |
| annotatedAssetId | Custom field: Asset ID |
| annotatedUser | Custom field: User |
| annotatedLocation | Custom field: Location |
| annotatedNotes | Custom field: Note |
| ethernetMacAddress | Ethernet MAC address |
| macAddress | Wi-Fi MAC address |
| autoExpirationMs | Date (UNIX Epoch time, milliseconds) of Auto Update Expiration (AUE) |
| meid | Mobile equipment identifier |
| platformVersion | Platform version |
| firmwareVersion | Firmware version |
| lastDeprovisionMs | Last recorded date (UNIX Epoch time, milliseconds) that device was deprovisioned |
| deprovisionReason | Reason why device was deprovisioned |
| mostRecentActivity | Last recorded date (UNIX Epoch time, milliseconds) of the most recent device activity and duration of session (in seconds) |
| mostRecentUser | The latest user’s user ID |
| wifiSignalStrength | Wi-Fi signal strength (dBm) |
| volumeLevelPercent | Volume level (as a percentage) |
| cpuUtilizationPercent | CPU in use (as a percentage) |
| memoryUsageByte | Memory in use (bytes) |
| diskSpaceUsageByte | Disk space in use (bytes) |
| kioskApp | Kiosk app ID and version |
| lanIpAddress | LAN IP address |
| wanIpAddress | WAN IP address |
| lastIpAddressUpdateMs | Last recorded date (UNIX Epoch time, milliseconds) that LAN and WAN IP addresses were reported |
| bootMode | Boot mode |
| tpmFirmwareVersion | Trusted Platform Module (TPM) firmware version |
Note: No values are exported for lastReportMs and manufactureMs, even though they appear in the CSV file and spreadsheet.
About the devices page
On the Chrome devices page, you can see the following details for each of your users' Chrome OS devices.
| Field | Description |
|---|---|
| Serial number | Device serial number. Click Serial Number to see general information about the device. To see the serial number before signing in to the device, press Alt+V. |
| Status | Displays whether or not the device is in use, for example Provisioned or Deprovisioned. |
| Asset ID | The administrator-annotated asset identifier. To see the ID and the Chrome OS version number, press Alt+V before signing in to an enrolled device. You can also see the ID on the chrome://policy page. You can update this field manually in the Custom fields section or during enrollment with the Asset identifier during enrollment feature. |
| Online Status | A green circle means that the device is online and working correctly. Learn more about device states. This field only applies to organizational units that are set up to contain auto-launched kiosk devices. |
| Enrollment time | Date and time the device was registered with your domain. |
| Last policy sync | Date and time the device was last synchronized with the policy settings in the Google Admin console. |
| User | Initially populated with the user who first enrolled the device. You can edit the field after autopopulation. |
| Location | Address or location of the device. You can edit this field. |
| Notes | Used for special information about a device. You can use this field to customize searches. |
| Management mode | Specifies whether the device is managed by cloud or Microsoft Active Directory. |
| OS version policy compliance |
Indicates whether the device's OS version is in compliance with the OS version specified by your organization's policy. Value is checked and updated every 3 hours. Possible values:
|
Device details
Click the serial number of any device to see device details. On the left, you can choose to move, disable, deprovision, or clear user profiles from a device. If the device is an autolaunched kiosk, you can also choose to reboot, capture logs, take a screenshot, set the volume on the device, or remotely access the kiosk.
Reset devicesAs an admin, you can reset devices to reassign them from one person to another in your organization. For example, you might want to reassign a device when an employee leaves or move a device from one student to another.
When you reset a device, you can clear user profiles, which removes all user profiles and data from the device but keep the device's enrollment state and device data, such as network profiles.
Or, you can perform a factory reset which removes all data including user profiles, device policies, and enrollment data. Devices are restored to factory state. If forced re-enrollment is turned off, users can use the device without re-enrolling it into your account.
The clear user profiles command stays valid for up to 180 days, and the factory reset command stays valid for up to 5 years. This helps to ensure that the commands complete, even if devices are temporarily offline or unavailable. If there is already an existing pending command, subsequent commands are queued for the device. Queued commands might include reboot, set volume, take screenshot, upload logs, and so on. If a command remains stuck in pending for too long, connect the affected devices to the internet and reboot them. If you continue to have issues with a stuck command, contact support.
Note: Some fields might not be filled in, depending on whether you enabled device state reporting.
Hardware and OS
| Field | Description |
|---|---|
| Model | Make and model of the Chrome OS device. |
| Serial number | Chrome OS device serial number. |
| MEID / IMEI | Mobile equipment identifier. A unique number that identifies the device if it has cellular or mobile capabilities. For CDMA devices this will be MEID. Other cellular devices will report IMEI. A user needs to sign in to the device for you to see the MEID on the Devices page. |
| Management mode | Specifies whether the device is managed by cloud or Microsoft Active Directory. |
| Wi-Fi MAC | Media access control address. A network address that's assigned to the device for a Wi-Fi connection. A user needs to sign in to their device in order to see the MAC address on the Devices page. |
|
Ethernet MAC |
Media access control address. A network address that's assigned to the device for an Ethernet connection. A user needs to sign in to their device in order to see the MAC address on the Devices page. |
| Chrome version | Version of Chrome that the Chrome OS version is based on. |
| Platform version | Version of Chrome OS that the device is on. |
| Firmware version | Version of the device firmware. |
| TPM firmware version | Version of the device Trusted Platform Module (TPM) firmware. |
| Boot mode | Specifies whether the device is in developer mode or verified mode. |
| Last OS update | Date and time the device’s OS was last updated. |
| Last OS update check | Date and time the device last checked to see if new OS updates were available. |
| Last reboot | Date and time the device was last restarted. |
|
Update status |
Current update status. Possible values:
To see update status info, you need to turn on device state reporting. For details, read about the Device reporting setting. |
| Channel version | Target device’s OS version set by your organization’s policy. |
|
OS version policy compliance |
Indicates whether the device's OS version is in compliance with the OS version specified by your organization's policy. Value is checked and updated every 3 hours. Possible values:
|
| Enrollment time | Date and time the device was registered with your domain. |
| Directory API ID | Directory API ID used for the unique Chrome OS device. This ID is different from the asset ID or serial number. |
| Auto-update expiration | Month and year of device’s Auto Update Expiration (AUE). |
|
Device type |
Specifies whether the device is a Chromebook Enterprise device or a standalone Chrome OS device with an upgrade.
|
Custom Fields
To edit any of these fields, click Edit 
| Field | Description |
|---|---|
| Asset ID | Unique ID of the device. |
| User | Username that first enrolled the device to the domain (automatically populated). |
| Location | Address or location of the device. |
| Notes | Used for special information related to a device. You can use the information later when searching for devices. |
System activity and troubleshooting
| Setting | What it monitors |
|---|---|
|
Recent activity |
Shows activity on the device, when it was last used and for how long, in the last 15 days. The times and dates shown are based on the device’s time zone. To see recent activity info, you need to turn on device state reporting. For details, read about the Device reporting setting. |
|
Recent users |
Lists the last users of the Chrome OS device. Kiosk and guest sessions are not reported. Email addresses for unmanaged users are not displayed. Instead, they display as User not managed by your domain. To see recent users info, you need to turn on tracking recent device users. For details, read about the Device reporting setting. |
|
Wi-Fi signal strength |
Wi-Fi signal strength of devices in kiosk mode. |
|
Volume level |
Volume level (%) of devices in kiosk mode. |
|
CPU utilization |
How much CPU (%) the device is using. |
|
CPU temperature |
Temperature of each CPU core, in Celsius (oC). |
|
Memory usage |
How much memory (% and GB) the device is using. |
|
Disk space usage |
How much disk space (% and GB) the device is using. |
|
Kiosk app info |
Not available for devices that are running managed guest sessions. App name and version number. |
|
IP addresses |
Date and time that the LAN and WAN IP addresses for the device were last reported. The time and date are based on the device's time zone. IP address information is not reported for the sign-in screen before users sign in or for users who sign in with a Google Account outside of your organization, such as a Gmail account. LAN—The wired or wireless network that the device is connected to. Sometimes, you can use this to locate the exact floor and building the device is in. WAN—The unique IP address that the device is connected to the Internet with. |
|
System logs |
Shows system logs that were automatically captured from kiosk devices. Logs are captured and uploaded every 12 hours. Logs are stored for a maximum of 60 days. The latest 100 logs are available to download. To see system log info, you need to turn on system log upload. For details, read about the Enable System Log Upload setting. Tip: Use Log Analyzer to examine the system logs. |
|
Screenshots |
Most recent screenshots of Chrome OS devices, in reverse chronological order. Click a blue link to view the screenshot. |
On each device’s page, you can use the following settings to remotely monitor kiosk devices. For details on monitoring, see Monitor kiosk health.
Device actions
| Action | Description |
|---|---|
|
Move |
When you enroll devices, they automatically go in the top-level organizational unit. Click Move and choose the organization that you want to move the device to. |
| Reset | Remotely deletes data from devices. You can remove all user profiles and data from the selected device but keep the device's enrollment state and device data, such as network profiles. Or, you can completely wipe it, removing all data including user profiles, device policies, and enrollment data. For details, see Reassign a device to a different user. |
| Disable | Disable a device so no one can use it. For example, if it's lost or stolen. For details, see Repair, repurpose or retire Chrome OS devices. |
| Deprovision | Deprovision devices that are no longer being used in your organization, so that you’re no longer managing them. For details, see Repair, repurpose or retire Chrome OS devices. |
| Capture logs |
For devices that have enabled device system log upload Triggers a new upload of device attributes and logs for devices. Logs are stored in System logs, under System activity and troubleshooting. You’ll see a message when the device attributes are successfully uploaded. |
| Remote desktop |
Only available on kiosk devices Starts a remote session to a kiosk device. For details, see Access Chrome kiosk devices remotely. |
|
Reboot |
Only available on kiosk devices Restarts the Chrome OS device if it's been running for at least 10 minutes. |
| Take a screenshot |
Only available on kiosk devices Takes a screenshot of the device's screen and stores it in Screenshots, under System activity and troubleshooting. . If a screenshot fails, you’ll see a message with one of the following error codes:
Note: Devices that are in kiosk mode and have had user input (for example, mouse or keyboard movements within a kiosk session) are not eligible for screenshots until the device is restarted. Then, the device must autolaunch into a kiosk app for screenshots to work. |
|
Set volume |
Only available on kiosk devices Remotely sets the volume level for managed devices in kiosk mode. Use the slider to select the volume level and click Set volume. In the top right, under Your tasks, you’ll see a notification when the volume is successfully set on the device. |
Searching
On the Devices page, click the heading of a column to sort by different criteria. You can apply filters to search for specific devices.
Search for devicesTo search for a Chrome OS device:
- (Optional) To search all organizational units, check the Include all organizational units box on the left.
- Click Add a filter and select the field to search.
- Enter your search criteria and click Apply.
- (Optional) To search multiple fields, add a filter for each field, enter search criteria, and click Apply.
You can filter the devices to see all that are provisioned, deprovisioned, disabled, or suspended.
To view all devices with a particular status:
- On the main listing page, click Status.
- From the menu, select a status and click Apply.
You’ll see all devices that have the specified status. You can also view all devices.
To search only in a specific field (for example, to search for a specific user), you add a filter for that field and enter search criteria. Use the following guidelines for each field.
Serial Number
Enter the serial number of the device that you’re searching for and click Apply. For example, to search for the 12345abcdefg serial number, enter 12345abcdefg.
Partial serial number searches are supported, as long as you enter at least 3 characters in the serial number.
Asset ID
Enter the asset ID. For example, to match the partial asset ID 1234, enter 1234.
Enrollment time
To view devices that were enrolled with the management server between a specified range of days, enter a start and end date and click Apply.
Last policy sync
View devices by when they last synced with Google's device management server. To search a specified date range, enter a start and end date and click Apply. To see the devices that synced on a specific day, enter the same day in both fields.
User
Enter a username and click Apply. For example, if you enter Tom Sawyer, the search returns all devices where the username includes Tom or Sawyer.
Location
To view all devices at a single location, enter the location and click Apply. For example, to match Seattle, enter seattle.
Notes
To search for devices with a specific note assigned to them, enter text that you expect to find in the note. For example, to match loaned from John, enter loaned from john.
WiFi MAC Address
Enter the address without spaces or colons. Partial address matching is not supported. If multiple devices report the same address to the Admin console, the search returns all of them. For example, to search for devices with WiFi MAC 6C:29:95:72:4C:50, enter 6c2995724c50.
Ethernet MAC Address
Enter the address without spaces or colons. Partial address matching is not supported. If multiple devices report the same address to the Admin console, the search returns all of them. For example, to search for the device(s) with Ethernet MAC E8:EA:6A:15:79:81, enter e8ea6a157981.
Recent user
Enter a user’s email address as the argument. For example, to search for all devices that admin@solarmora.com recently signed in to, enter admin@solarmora.com or admin.