View Chrome device details

As an administrator, you can find details about the devices running Chrome OS in your domain in the Google Admin console. You can see the user of each device as well as review information, such as serial number, enrollment date, and last synchronization. You can also create organizational units to apply settings to different groups of devices.

See device details

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Devicesand thenChrome.
  3. Click Devices.

Download a list of devices

As an admin, you can download a list of your Chrome devices as a CSV file.

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Devicesand thenChrome.
  3. Click Devices.
  4. To show all devices, check the Include all organizational units box. Otherwise, select a child organizational unit.
  5. (Optional) Apply filters to search for specific devices. For details, see Filter by status.
  6. At the top right, click Export devicesDownload.
  7. Click Download.
    A link appears in the top right, under Your tasks.
  8. Click the link to get the list.
  9. Use Google Sheets, or your preferred spreadsheet software, to open the CSV file. For details, see Import data sets & spreadsheets.
List of device details exported

 

Name Description
deviceId Device ID
serialNumber Serial number
model Hardware model
lastPolicySyncMs Last recorded date (UNIX Epoch time, milliseconds) that device synchronized with policy settings
osVersion Chrome OS version
orgUnitPath Organizational unit
provisionStatus Provisioning status
annotatedAssetId Custom field: Asset ID
annotatedUser Custom field: User
annotatedLocation Custom field: Location
annotatedNotes Custom field: Note
ethernetMacAddress Ethernet MAC address
macAddress Wi-Fi MAC address
autoExpirationMs Date (UNIX Epoch time, milliseconds) of Auto Update Expiration (AUE)
meid Mobile equipment identifier
platformVersion Platform version
firmwareVersion Firmware version
lastDeprovisionMs Last recorded date (UNIX Epoch time, milliseconds) that device was deprovisioned
deprovisionReason Reason why device was deprovisioned
mostRecentActivity Last recorded date (UNIX Epoch time, milliseconds) of the most recent device activity and duration of session (in seconds)
mostRecentUser The latest user’s user ID
wifiSignalStrength Wi-Fi signal strength (dBm)
volumeLevelPercent Volume level (as a percentage)
cpuUtilizationPercent CPU in use (as a percentage)
memoryUsageByte Memory in use (bytes)
diskSpaceUsageByte Disk space in use (bytes)
kioskApp Kiosk app ID and version
lanIpAddress LAN IP address
wanIpAddress WAN IP address
lastIpAddressUpdateMs Last recorded date (UNIX Epoch time, milliseconds) that LAN and WAN IP addresses were reported
bootMode Boot mode
tpmFirmwareVersion Trusted Platform Module (TPM) firmware version

Note: No values are exported for lastReportMs and manufactureMs, even though they appear in the CSV file and spreadsheet.

About the devices page

On the Chrome devices page, you can see the following details for each of your users' Chrome devices.

Field Description
Serial number Chrome device serial number. Click Serial Number to see general information about the device. To see the serial number before signing in to the device, press Alt+V​.
Status Displays whether or not the device is in use, for example Provisioned or Deprovisioned.
Asset ID The administrator-annotated asset identifier. To see the ID and the Chrome OS version number, press Alt+V before signing in to an enrolled device. You can also see the ID on the chrome://policy page. You can update this field manually in the Custom fields section or during enrollment with the Asset identifier during enrollment feature.
Online Status A green circle means that the device is online and working correctly. Learn more about device states. This field only applies to organizational units that are set up to contain auto-launched kiosk devices.
Enrollment time Date and time the device was registered with your domain.
Last policy sync Date and time the device was last synchronized with the policy settings in the Google Admin console.
User Initially populated with the user who first enrolled the device. You can edit the field after autopopulation.
Location Address or location of the device. You can edit this field.
Notes Used for special information about a device. You can use this field to customize searches.
Management mode Specifies whether the device is managed by cloud or Microsoft® Active Directory®.
OS version compliance Indicates whether the device's OS version is in compliance with the OS version specified by your organization's policy.

Device details

Click the serial number of any device to see device details. On the left, you can choose to move, disable, deprovision, or clear user profiles from a device. If the device is an autolaunched kiosk, you can also choose to reboot, capture logs, take a screenshot, set the volume on the device, or remotely access the kiosk.

Clear user profiles

As an admin, you can reassign devices from one person to another in your organization. For example, you might want to reassign a device when an employee leaves or move a device from one student to another. When you reassign a device, you remove all user profiles and data from the device but keep the device's enrollment state and device data, such as network profiles. Learn more.

View device details

Note: Some fields might not be filled in, depending on whether you enabled device state reporting.

Hardware and OS

Field Description
Model Make and model of the Chrome device.
Serial number Chrome device serial number.
MEID / IMEI Mobile equipment identifier. A unique number that identifies the device if it has cellular or mobile capabilities. For CDMA devices this will be MEID. Other cellular devices will report IMEI. A user needs to sign in to the device for you to see the MEID on the Devices page.
Management mode Specifies whether the device is managed by cloud or Microsoft® Active Directory®.
Wi-Fi MAC Media access control address. A network address that's assigned to the device for a Wi-Fi connection. A user needs to sign in to their device in order to see the MAC address on the Devices page.
Ethernet MAC

Media access control address. A network address that's assigned to the device for an Ethernet connection. A user needs to sign in to their device in order to see the MAC address on the Devices page.

Chrome version Version of Chrome that the Chrome OS version is based on.
Platform version Version of Chrome OS that the device is on.
Firmware version Version of the device firmware.
TPM firmware version Version of the device Trusted Platform Module (TPM) firmware.
Boot mode Specifies whether the device is in developer mode or verified mode.
Enrollment time Date and time the device was registered with your domain.
Directory API ID Directory API ID used for the unique Chrome device. This ID is different from the asset ID or serial number.
Device type

Specifies whether the device is a Chromebook Enterprise device or a standalone Chrome device with an upgrade.

  • Enterprise—Chrome Enterprise device
  • Enterprise Upgrade—Standalone Chrome device with Chrome Enterprise Upgrade
  • Education Upgrade—Standalone Chrome device with Chrome Education Upgrade

Custom Fields

To edit any of these fields, click Edit Edit.

Field Description
Asset ID Unique ID of the device.
User Username that first enrolled the device to the domain (automatically populated).
Location Address or location of the device.
Notes Used for special information related to a device. You can use the information later when searching for devices.

System activity and troubleshooting

Setting What it monitors

Recent activity

Shows activity on the device, when it was last used and for how long, in the last 15 days. The times and dates shown are based on the device’s time zone.

To see recent activity info, you need to turn on device state reporting. For details, read about the Device reporting setting.

Recent users

Lists the last users of the Chrome device. Kiosk and guest sessions are not reported. Email addresses for unmanaged users are not displayed. Instead, they display as User not managed by your domain.

To see recent users info, you need to turn on tracking recent device users. For details, read about the Device reporting setting.

Wi-Fi signal strength

Wi-Fi signal strength of devices in kiosk mode.

Volume level

Volume level (%) of devices in kiosk mode.

CPU utilization

How much CPU (%) the device is using.

CPU temperature

Temperature of each CPU core, in Celsius (oC).

Memory usage

How much memory (% and GB) the device is using.

Disk space usage

How much disk space (% and GB) the device is using.

Kiosk app info

Not available for devices that are running managed guest sessions.

App name and version number.

IP addresses

Date and time that the LAN and WAN IP addresses for the device were last reported. The time and date are based on the device's time zone.

IP address information is not reported for the sign-in screen before users sign in or for users who sign in with a Google Account outside of your organization, such as a Gmail account. 

LAN—The wired or wireless network that the device is connected to. Sometimes, you can use this to locate the exact floor and building the device is in.

WAN—The unique IP address that the device is connected to the Internet with.

System logs

Shows system logs that were automatically captured from kiosk devices. Logs are captured and uploaded every 12 hours. Logs are stored for a maximum of 60 days. The latest 100 logs are available to download.

To see system log info, you need to turn on system log upload. For details, read about the Enable System Log Upload setting.

Tip: Use Log Analyzer to examine the system logs.

Screenshots

Most recent screenshots of Chrome devices, in reverse chronological order.

Click a blue link to view the screenshot.

Remotely monitor kiosk devices

On each device’s page, you can use the following settings to remotely monitor kiosk devices. For details on monitoring, see Monitor kiosk health.

Action Description

Move

When you enroll devices, they automatically go in the top-level organizational unit. Click Move and choose the organization that you want to move the device to.

Reboot

Restarts the Chrome device if it's been running for at least 10 minutes.

Capture  logs

Triggers a new upload of device attributes and logs for devices in kiosk mode. Logs are stored in System logs, under System activity and troubleshooting. You’ll see a message when the device attributes are successfully uploaded.

Take a screenshot

Takes a screenshot of the device's screen and stores it in Screenshots, under System activity and troubleshooting. .

If a screenshot fails, you’ll see a message with one of the following error codes:

  • 0—Generic failure.
  • 1—Screenshot failed because user input was detected.
  • 2—Failed to get screenshots. For example, there is no screen connected to the device.
  • 3, 4—Failed due to server error.
  • 5—Failed due to client error.
  • 6—Failed because the upload URL is invalid.

Note: Devices that are in kiosk mode and have had user input (for example, mouse or keyboard movements within a kiosk session) are not eligible for screenshots until the device is restarted. Then, the device must autolaunch into a kiosk app for screenshots to work.

Set volume

Remotely sets the volume level for managed devices in kiosk mode.

Use the slider to select the volume level and click Set volume. In the top right, under Your tasks, you’ll see a notification when the volume is successfully set on the device.

Remote desktop

Starts a remote session to a kiosk device. For details, see Access Chrome kiosk devices remotely.

Clear user profiles

Removes all user profiles and data from the device but keeps the device's enrollment state and device data, such as network profiles. So, you can reassign devices from one person to another in your organization. For details, see Reassign a device to a different user.

Disable

Disable a device so no one can use it. For example, if it's lost or stolen. For details, see Repair, repurpose or retire Chrome devices.

Deprovision

Deprovision devices that are no longer being used in your organization, so that you’re no longer managing them. For details, see Repair, repurpose or retire Chrome devices.

Searching

On the Devices page, click the heading of a column to sort by different criteria. You can apply filters to search for specific devices.

Search for devices

To search for a device running Chrome OS:

  1. (Optional) To search all organizational units, check the Include all organizational units box on the left.
  2. Click Add a filter and select the field to search.
  3. Enter your search criteria and click Apply.
  4. (Optional) To search multiple fields, add a filter for each field, enter search criteria, and click Apply.
Filter by status

You can filter the devices to see all that are provisioned, deprovisioned, disabled, or suspended.

To view all devices with a particular status:

  1. On the main listing page, click Status.
  2. From the menu, select a status and click Apply.

You’ll see all devices that have the specified status. You can also view all devices.

Search within a specific field

To search only in a specific field (for example, to search for a specific user), you add a filter for that field and enter search criteria. Use the following guidelines for each field.

Serial Number

Enter the serial number of the device that you’re searching for and click Apply. For example, to search for the 12345abcdefg serial number, enter 12345abcdefg.

Partial serial number searches are supported, as long as you enter at least 3 characters in the serial number.

Asset ID

Enter the asset ID. For example, to match the partial asset ID 1234, enter 1234.

Enrollment time

To view devices that were enrolled with the management server between a specified range of days, enter a start and end date and click Apply.

Last policy sync

View devices by when they last synced with Google's device management server. To search a specified date range, enter a start and end date and click Apply. To see the devices that synced on a specific day, enter the same day in both fields.

User

Enter a username and click Apply. For example, if you enter Tom Sawyer, the search returns all devices where the username includes Tom or Sawyer.

Location

To view all devices at a single location, enter the location and click Apply. For example, to match Seattle, enter seattle.

Notes

To search for devices with a specific note assigned to them, enter text that you expect to find in the note. For example, to match loaned from John, enter loaned from john.

WiFi MAC Address

Enter the address without spaces or colons. Partial address matching is not supported. If multiple devices report the same address to the Admin console, the search returns all of them. For example, to search for devices with WiFi MAC 6C:29:95:72:4C:50, enter 6c2995724c50.

Ethernet MAC Address

Enter the address without spaces or colons. Partial address matching is not supported. If multiple devices report the same address to the Admin console, the search returns all of them. For example, to search for the device(s) with Ethernet MAC E8:EA:6A:15:79:81, enter e8ea6a157981.

Recent user

Enter a user’s email address as the argument. For example, to search for all devices that admin@solarmora.com recently signed in to, enter admin@solarmora.com or admin.

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