G Suite Known Issues

Workaround: You must register domains via https://cloud.google.com/products/search/ .

Description: For example, if the Cloud Search domain is sub.example.com, you must sign in with admin@sub.example.com, not admin@example.com.

Workaround: None.

Workaround: Search Settings are not visible if the domain on the URL bar is a secondary domain to the G Suite domain. You must use the primary domain that was whitelisted.

Workaround: Remove all scopes except https://www.googleapis.com/auth/cloud_search.

Description: Users trying to submit the same document as a new template will receive a message stating the template already exists.

Workaround: Create a copy of the document, set it's sharing setting to either Anyone at <your domain> can find and access or a more public option, and submit the copied document to the gallery.

Description: In Google Sheets, importrange is a way to circumvent the "Disable options to download, print, and copy for commenters and viewers" option.

Workaround: No workaround at this time.

Description: The OS X operating system identifies a group of files in a directory as a "package", although the package will appear as a single file when viewed in Finder or other OSX tools. Other operating systems like Windows and Linux do not support this type of package directory, and, currently, neither does Drive.

Workaround: While the files will appear as folders in Drive, they will display normally once opened

Description: Word documents that are saved to the DriveFS folder are appearing as ZIP files in Drive.

Workaround: Make a copy of the affected file in the Drive File Stream folder. The new file should correctly appear in Google Drive web.

Description: Google Calendar can take up to 48 hours to propagate changes in deeply nested groups to event permissions.

Description: The legacy Contacts UI is no longer integrated into Gmail, but is available at contacts.google.com. As a result, Gmail delegates no longer have access to the delegated contacts manager. To set up delegation in Contacts, see Give another user access to your contacts. If your organization relies on accessing contacts delegation through Gmail, we can assist you in migrating these delegates to the Contacts UI. To request such migration, or to get help with questions about these changes, open a support case and mention issue number 115433759.

• Delegation will continue to be supported going forward
• The Contacts UI supports Contacts delegation when accessed in standalone mode
• In the standalone Contacts UI delegation can be accessed from the left nav bar

Description: We’ve identified that some users were dependent on delegates’ ability to manage Contact groups in the old version of Gmail delegation. This functionality has changed in the new version. Delegates are still able to view, create, and email individual contacts and groups of contacts when in delegated Gmail, but cannot modify or delete contact groups. As before, access to contacts and contact groups is available via the Contacts Picker, by clicking the “To” link in the Gmail “Compose” window. Generally, users who were previously using Gmail delegation to manage other aspects of contacts are encouraged to set up delegation within the Contacts product.

Description: Some users are not able to initiate one-to-one conversations with a subset of their contacts list. Affected conversations contain no messages and have been idle for at least 10 days.

Workaround: No workaround at this time.

Description: When there are multiple Calendar events with the same Hangouts video call link attached, the call will be available only to the external invitees of the first call. If an external user is invited to a named Hangout, but he was not invited to the previous call, the message "This party is over" will be displayed.

Workaround: Use a new meeting name when the list of invitees is different from the first meeting instance.

Description: This issue pertains to a small subset of G Suite users who:

• Currently use Google Talk (as opposed to Google Hangouts)
• Have never previously upgraded to classic Hangouts and downgraded back to Google Talk
• Have chat history enabled

For users who meet these criteria, it’s possible that chats sent and received from 11:00AM PST January 13 to 8:00AM PST January 21 are not visible in chat archives in Gmail or Google Vault.

To further clarify the scope of the issue, these chats were successfully sent to their intended recipients.

Workaround: This issue occurred within the timeframes listed above. Any chats since January 21 are visible as normal. We’re currently working on restoring the visibility of the affected Google Talk chats without causing any disruptions to the Google Talk, Gmail, or Google Vault services.

When sharing a window in Meet, if you play a Microsoft PowerPoint or Keynote presentation in the shared window, the slideshow appears blank to other viewers. This is because choosing 'Play' or 'Slide Show view' shows the presentation in full screen mode, and you're only sharing a window.

Workaround: Share your whole screen before launching a presentation in Play or Slide Show mode.

Description: For advanced content matches, Content Compliance rules with regular expressions sometimes don’t match on .xls files. This issue may sometimes affect some other file types such as .csv.

Reported date: 09/03/2018

Description: You might see a blank window when trying to manage shared drives.

Manage shared drive users in the Admin console > Apps > G Suite > Drive and Docs > Manage shared drives (subject to edition availability).

Workaround: Make sure the admin has a G Suite license that includes shared drives. Ensure the Drive and Docs service is enabled.

Description: GSSMO with Outlook running on certain versions of Microsoft Windows does not return search results. If you are affected by this issue, apply the latest Microsoft Office updates. More information can be found at Outlook known issues in the June 2017 security updates specifically Issue #5.