Access
See also the Google Drive help center.
Description: The OS X operating system identifies a group of files in a directory as a "package", although the package will appear as a single file when viewed in Finder or other OSX tools. Other operating systems like Windows and Linux do not support this type of package directory, and, currently, neither does Drive.
Workaround: While the files will appear as folders in Drive, they will display normally once opened
Description: Word documents that are saved to the DriveFS folder are appearing as ZIP files in Drive.
Workaround: Make a copy of the affected file in the Drive File Stream folder. The new file should correctly appear in Google Drive web.
Communication
See Troubleshoot issues in the Google Calendar help center.
Description: Google Calendar can take up to 48 hours to propagate changes in deeply nested groups to event permissions.
Contacts
See also Directory Help.
Description: The legacy Contacts UI is no longer integrated into Gmail, but is available at contacts.google.com. As a result, Gmail delegates no longer have access to the delegated contacts manager. To set up delegation in Contacts, see Give another user access to your contacts.
- Delegation will continue to be supported going forward
- The Contacts UI supports Contacts delegation when accessed in standalone mode
Description: We’ve identified that some users were dependent on delegates’ ability to manage Contact groups in the old version of Gmail delegation. This functionality has changed in the new version. Delegates are still able to view, create, and email individual contacts and groups of contacts when in delegated Gmail, but cannot modify or delete contact groups. As before, access to contacts and contact groups is available via the Contacts Picker, by clicking the “To” link in the Gmail “Compose” window. Generally, users who were previously using Gmail delegation to manage other aspects of contacts are encouraged to set up delegation within the Contacts product.
See Fix a problem in the Gmail Help Center.
Reported date: 08/22/2018
Description: Video previews aren’t working in Gmail.
Workaround: Users need to download the video attachment and play the downloaded attachment.
Reported date: 09/11/2018
Description: Contacts delegate access was formerly granted implicitly in some scenarios, when creating delegates with Classic Gmail UI. With the launch of new Gmail UI however, contacts delegation must be explicitly granted. This change in product behavior has happened for security reasons.
Description: Customers using Currents Chrome extensions may experience a lack of functionality, or encounter a 404 error.
Workaround: No workaround at this time.
Groups
See the Google Groups Help Center.
Occasionally some Google Chat activity isn't logged as expected
Native apps on Windows and macOS do not support spell checking.
Solution
- Unmute your device.
- Go to your device system settings.
- Make sure your microphone is turned on.
- Unmute yourself in Meet: At the bottom of the screen, click Unmute
.
Note: Other people can mute you, but can’t unmute you. -
On computers using Mojave® version 10.14 or later, let Chrome Browser and Firefox® access your computer’s microphone using the privacy settings.
-
Go to System Preferences
Security & Privacy.
- Select Privacy
- Next to Google Chrome or Firefox, check the box.
-
- In a Chrome Browser tab, enter chrome://restart to restart Chrome and reset all Chrome apps and extensions.
- Restart your computer.
Learn more about additional options to unmute your computer.
Solution
Solution
To let people record meetings, administrators need to turn on the following services and features:
Related topics
Classic Hangouts
See also Fix problems with classic Hangouts.
Users with no profile picture have inconsistent display icons
Can't change profile photo with iOS app when both Google+ and Google Photos are disabled
Classic Hangouts Chrome extension does not support spell check
Description: Some users are not able to initiate one-to-one conversations with a subset of their contacts list. Affected conversations contain no messages and have been idle for at least 10 days.
Workaround: No workaround at this time.
Description: When there are multiple Calendar events with the same classic Hangouts video call link attached, the call will be available only to the external invitees of the first call. If an external user is invited to a named hangout, but he was not invited to the previous call, the message "This party is over" will be displayed.
Workaround: Use a new meeting name when the list of invitees is different from the first meeting instance.
Description: This issue pertains to a small subset of users who:
- Currently use Google Talk (as opposed to classic Hangouts)
- Have never previously upgraded to classic Hangouts and downgraded back to Google Talk
- Have chat history enabled
For users who meet these criteria, it’s possible that chats sent and received from 11:00AM PST January 13 to 8:00AM PST January 21 are not visible in chat archives in Gmail or Google Vault.
To further clarify the scope of the issue, these chats were successfully sent to their intended recipients.
Workaround: This issue occurred within the timeframes listed above. Any chats since January 21 are visible as normal. We’re currently working on restoring the visibility of the affected Google Talk chats without causing any disruptions to the Google Talk, Gmail, or Google Vault services.
When sharing a window in Meet, if you play a Microsoft PowerPoint or Keynote presentation in the shared window, the slideshow appears blank to other viewers. This is because choosing 'Play' or 'Slide Show view' shows the presentation in full screen mode, and you're only sharing a window.
Workaround: Share your whole screen before launching a presentation in Play or Slide Show mode.
Control
For an overview of Admin Console tasks, see Use your Admin console.
Data Export provides export functionality for Google Workspace Core Services. However, the export may not include everything you'd expect, so please review this information carefully. Some of the known limitations (not an exhaustive list) are listed below. Certain data currently must be exported through alternative means, as available.
We'll update this article to notify you about any changes to this Data Export tool.
The Data Export tool currently doesn't support data for users that:
- Are suspended, archived, or deleted.
- Are assigned a Vault former employee license.
- No longer have access to some Core Service. Some services delete their data for those users when an administrator turns them off.
Please contact Google Cloud Support for further clarification or assistance.
Description: For advanced content matches, Content Compliance rules with regular expressions sometimes don’t match on .xls files. This issue may sometimes affect some other file types such as .csv.
Description: Moving a user, or an organizational unit, into another organizational unit will fail if the destination organizational unit has a '/' in its name.
Workaround: Before moving a user or organizational unit into another organizational unit that contains a '/' in its name, rename the destination organization unit and remove the '/'.
Reported date: 31/07/2020
Description: The Admin console prevents Google Workspace account deletion when there is still active usage of Cloud resources (projects, folders, etc.) associated with that account.
Note: Before deleting projects, reach out to their owners as they might be running your user’s or an external client’s applications. Deleting projects can lead to client app production failure on the Google Cloud Platform project on which the app is running.
Workaround: Before deleting a Google Workspace account, the super admin must first delete all associated GCP projects and folders. If you want to find resources associated with your Cloud organization, see Google Cloud Platform. The super admin will need the Organization Administrator, Folder Admin and Project Deleter Role to modify project and folder resources.
Reported date: 09/03/2018
Description: You might see a blank window when trying to manage shared drives.
Manage shared drive users in the Admin console > Apps > G Suite > Drive and Docs > Manage shared drives (subject to edition availability).
Workaround: Make sure the admin has a Google Workspace license that includes shared drives. Ensure the Drive and Docs service is enabled.
Billing
Data migration and sync
Description: If you add resource calendars and resource calendar-rooms from the Outlook address book, permissions aren't assigned to the Outlook calendar resources. Then, if a calendar event is created in Google Calendar and synced using GSSMO, the event doesn't appear in the Outlook calendar.
Workaround: A resource calendar can only be added using the Google Calendar web UI. For the recommended way to add a resource-room-calendar, go to adding calendar resources using Google Calendar.
Description: The issue is seen with Google Cloud Directory Sync (GCDS) under one of the following conditions:
- You have a member whose primary LDAP address is an alias address in Google Workspace.
- A user account has the same username for 2 alias addresses (for example, user1@alias1.com and user1@alias2.com) and you have enabled SUPRESS_DOMAIN.
When you run a sync, you’ll see a "Duplicate entry found for address" error. The message reports that the error relates to the Google user, rather than its alias address.
Vault
See the Google Vault Help Center.
Device syncing
See also Use Google Workspace on mobile devices.
Collaboration
See the Docs Help Center.
See the Forms Help Center.
See the Google Keep Help Center.
See also the Sheets Help Center.
Description: In Google Sheets, importrange is a way to circumvent the "Disable options to download, print, and copy for commenters and viewers" option.
Workaround: No workaround at this time.
Description: In Google Sheets, importrange counts the sheet being shared against the maximum sharing limit allowed for documents, even though it's only sharing information with another document.
Workaround: No workaround at this time.
Description: In very rare circumstances, a cell's data may disappear from the current version of a sheet.
Workaround: You can recover the missing data by viewing the cell's edit history.
See the Google Sites Help Center.
Classic Sites
Description: Google Sites can take up to 48 hours to propagate changes in deeply nested groups to access permissions.
See the Google Slides Help Center.
Education
Classroom
See the Google Classroom Help Center.
Teachers receive a 502 error when downloading grades for large classes
with more than 100 stream items and 100 students.
Expeditions
See the Google Expeditions Help Center.
How we define a Known Issue
We work on isolating and fixing every product issue that we're aware of. Some issues might not be listed here. We characterize known Issues as follows:
- We can consistently reproduce an unexpected behavior.
- Engineers are actively working towards a fix to correct the behavior.
- The issue is observed globally and has generated a large number of support cases.
What's not a Known Issue
- Product outages: Up-to-date outage information is posted within the Google Workspace Status Dashboard.
- Feature Ideas: We'd love to hear your thoughts! Go ahead and file a Feature Idea.
- Low impact issues: We're also working to fix low impact issues but might not list them here. If you think you might be impacted by an issue that's not listed here, you can contact us.
What to expect from a Known Issue
We intend to fix every issue listed in Known Issues. However, we can't guarantee timelines. In the meantime, we'll add available workarounds as we discover them. For questions or comments, contact us.
