G Suite Known Issues

Description: Users trying to submit the same document as a new template will receive a message stating the template already exists. 

Workaround: Create a copy of the document, set it's sharing setting to either Anyone at <your domain> can find and access or a more public option, and submit the copied document to the gallery.

Description: In Google Sheets, importrange is a way to circumvent the "Disable options to download, print, and copy for commenters and viewers" option.

Workaround: No workaround at this time.

Description: The OS X operating system identifies a group of files in a directory as a "package", although the package will appear as a single file when viewed in Finder or other OSX tools. Other operating systems like Windows and Linux do not support this type of package directory, and, currently, neither does Drive.

Workaround: While the files will appear as folders in Drive, they will display normally once opened

Description: Word documents that are saved to the DriveFS folder are appearing as ZIP files in Drive.

Workaround: Make a copy of the affected file in the Drive File Stream folder. The new file should correctly appear in Google Drive web.

Description: The legacy Contacts UI is no longer integrated into Gmail, but is available at contacts.google.com. As a result, Gmail delegates no longer have access to the delegated contacts manager. In order to set up delegation in Contacts, please see https://support.google.com/a/answer/2590392?&ref_topic=3056059. If your organization relies on accessing contacts delegation through Gmail, we can assist you in migrating these delegates to the Contacts UI. To request such migration, or to get help with questions about these changes, please open a support case and mention issue number 115433759.

• Delegation will continue to be supported going forward
• The Contacts UI supports Contacts delegation when accessed in standalone mode
• In the standalone Contacts UI delegation can be accessed from the left nav bar

Description: We’ve identified that some users were dependent on delegates’ ability to manage Contact groups in the old version of Gmail delegation. This functionality has changed in the new version. Delegates are still able to view, create and email individual contacts and groups of contacts when in delegated Gmail, but cannot modify or delete contact groups. As before, access to contacts and contact groups is available via the Contacts Picker, by clicking on the “To” link in the Gmail “Compose” window. Generally, users who were previously using Gmail delegation to manage other aspects of contacts are encouraged to set up delegation within the Contacts product.

Reported date: 09/11/2018

Description: Contacts delegate access was formerly granted implicitly in some scenarios, when creating delegates with Classic Gmail UI. With the launch of new Gmail UI however, contacts delegation must be explicitly granted. This change in product behavior has happened for security reasons. If you are attempting to replicate the former implicit delegation structure, please contact support to discuss available options and reference the issue number 115433759.

Description: Customers using Google+ Chrome extensions may experience a lack of functionality, or encounter a 404 error.

Workaround: No workaround at this time.

Description: Some users are not able to initiate one-to-one conversations with a subset of their contacts list. Affected conversations contain no messages and have been idle for at least 10 days.

Workaround: No workaround at this time.

Description: When there are multiple Calendar events with the same Hangouts video call link attached, the call will be available only to the external invitees of the first call. If an external user is invited to a named Hangout, but he was not invited to the previous call, the message "This party is over" will be displayed.

Workaround: Use a new meeting name when the list of invitees is different from the first meeting instance.

Description: This issue pertains to a small subset of G Suite users who:

• Currently use Google Talk (as opposed to Google Hangouts)
• Have never previously upgraded to Google Hangouts and downgraded back to Google Talk
• Have chat history enabled

For users who meet these criteria, it’s possible that chats sent and received from 11:00AM PST January 13 to 8:00AM PST January 21 are not visible in chat archives in Gmail or Google Vault.

To further clarify the scope of the issue, these chats were successfully sent to their intended recipients.

Workaround: This issue occurred within the timeframes listed above. Any chats since January 21 are visible as normal. We’re currently working on restoring the visibility of the affected Google Talk chats without causing any disruptions to the Google Talk, Gmail, or Google Vault services.

Description: Google Calendar can take up to 48 hours to propagate changes in deeply nested groups to event permissions.

Description: For advanced content matches, Content Compliance rules with regular expressions sometimes don’t match on .xls files. This issue may sometimes affect some other file types such as .csv.

Reported date: 09/03/2018

Description: An Admin trying to manage Team Drive users might see a blank window.

Manage Team Drive users in the Admin Console > Apps > G Suite > Drive and Docs > Manage Team Drives (subject to edition availability).

Workaround: Assign the Admin a G Suite license that includes Team Drives and make sure the Drive and Docs service is enabled for them.

Description: The Google Developer Console setting in the Admin Console is being replaced with a new Google Cloud Platform setting.

The setting will be in a frozen state from November 1-12, and neither application will be visible from the Admin console.

Workaround: To disable project creation for a user, admins can remove the user from the Project Creator role in their organization. Users can create a new project using their consumer account, and then add their Cloud Identity user as an owner. The project can then be imported into the organization.

Description: On occasion, GSMME doesn't adhere to the specified start and end dates when migrating email from an IMAP server. Instead of migrating messages from within the specified dates, GSMME will estimate (and then migrate) all the emails in the source account.

Description: Google Cloud Directory Sync (GCDS) resets the Area field to an empty value that prevents the user location showing in Google Calendar.

To temporarily fix this, set a location attribute for a user using an API. Then, under Locations, make sure that the Type and Area fields are set to Desk.

Description: GSSMO with Outlook running on certain versions of Microsoft Windows does not return search results. If you are affected by this issue, please apply the latest Microsoft Office updates. More information can be found at Outlook known issues in the June 2017 security updates specifically Issue #5.

Description: Google Apps Device Policy app 8.22 on Wear OS suddenly displays the error message: There was an unexpected error. Please unregister and re-register your account to fix the issue. Otherwise please contact your domain administrators."

Workaround: For those users who would like to continue using an Wear OS smartwatch:

• Move users with Wear OS devices into a separate OU and change management level from Advanced to Basic for the respective OU, or set management from Advanced to Basic for the domain.
• Add G Suite account back onto the Wear OS device and activate the Device Policy app again.