G Suite Known Issues
Access
Cloud Search
See the Google Cloud Search Help Center.
Drive
See also the Google Drive help center.
Description: Users trying to submit the same document as a new template will receive a message stating the template already exists.
Workaround: Create a copy of the document, set it's sharing setting to either Anyone at <your domain> can find and access or a more public option, and submit the copied document to the gallery.
Description: In Google Sheets, importrange is a way to circumvent the "Disable options to download, print, and copy for commenters and viewers" option.
Workaround: No workaround at this time.
Description: The OS X operating system identifies a group of files in a directory as a "package", although the package will appear as a single file when viewed in Finder or other OSX tools. Other operating systems like Windows and Linux do not support this type of package directory, and, currently, neither does Drive.
Workaround: While the files will appear as folders in Drive, they will display normally once opened
Description: Word documents that are saved to the DriveFS folder are appearing as ZIP files in Drive.
Workaround: Make a copy of the affected file in the Drive File Stream folder. The new file should correctly appear in Google Drive web.
Communication
Contacts
See also Directory Help.
Description: Some users experience an access error when navigating to google.com/contacts.
- These users can access the contacts interface via the GMail UI or directly at mail.google.com/mail/u/0/#contacts.
- If preview is enabled, they can access the interface directly at contacts.google.com.
- In the Preview interface, the link for switching back to the old interface does not work; users can user the in-GMail UI instead.
Description: According to https://support.google.com/a/answer/7326921?hl=en disabling photo editing in Admin Console > Apps > Directory > Profile editing should archive the high resolution profile and cover photos. This feature isn't active, and the photos will persist after disabling editability.
Description: Users whose administrators have Photo Editability disabled will have their user-edited Profile Photo unlinked from their Profile.
Gmail
See Fix a problem in the Gmail Help Center.
Google+
Description: Customers using Google+ Chrome extensions may experience a lack of functionality, or encounter a 404 error.
Workaround: No workaround at this time.
Groups
See the Google Groups Help Center.
Hangouts
See also Fix problems with Hangouts.
Users with no profile picture have inconsistent display icons
Hangouts Chrome extension does not support spell check
Description: Some users are not able to initiate one-to-one conversations with a subset of their contacts list. Affected conversations contain no messages and have been idle for at least 10 days.
Workaround: No workaround at this time.
Description: When there are multiple Calendar events with the same Hangouts video call link attached, the call will be available only to the external invitees of the first call. If an external user is invited to a named Hangout, but he was not invited to the previous call, the message "This party is over" will be displayed.
Workaround: Use a new meeting name when the list of invitees is different from the first meeting instance.
Description: This issue pertains to a small subset of G Suite users who:
- Currently use Google Talk (as opposed to Google Hangouts)
- Have never previously upgraded to Google Hangouts and downgraded back to Google Talk
- Have chat history enabled
For users who meet these criteria, it’s possible that chats sent and received from 11:00AM PST January 13 to 8:00AM PST January 21 are not visible in chat archives in Gmail or Google Vault.
To further clarify the scope of the issue, these chats were successfully sent to their intended recipients.
Workaround: This issue occurred within the timeframes listed above. Any chats since January 21 are visible as normal. We’re currently working on restoring the visibility of the affected Google Talk chats without causing any disruptions to the Google Talk, Gmail, or Google Vault services.
Meet
The reporting APIs available for classic Hangouts do not apply to Hangouts Meet
Dial-in callers are limited to 3 hours
People who dial-in for audio-only access are dropped after 3 hours.
Workaround: When the call is dropped after 3 hours, dial back in to the meeting.
People can't hear an attendee who is using a MacOS computer
If people can’t hear you in a Hangouts Meet video meeting, make sure that your microphone is turned on. Click 
If you are using a Mac computer and your microphone is on, but people still can’t hear you, try the following options. In some cases, Mac computer settings may prevent Meet from using the computer’s microphone.
- Unmute your device. Go to your device system settings and make sure your microphone is not turned off.
- Unmute yourself in Meet. At the bottom of the screen, click
to turn on your microphone.
Tip: Other people can mute you, but can’t unmute you. - In your Chrome browser, enter chrome://restart to restart Chrome and reset all Chrome apps and extensions.
- Restart your computer.
Rooms in different timezones cannot be booked for all-day events
Control
Administration
For an overview of Admin Console tasks, see Use your Admin console.
Missing and/or outdated Google Drive data in the Admin console reportsDescription: All reporting data for Google Drive exposed via the Admin console (on the "Reports" page), and the Reports API are subject to unavailability and/or delays. Please note that this issue does not affect the Drive audit log for G Suite Business customers.
Reported date: 31/01/2017
Description: iOS users accessing a web application or a mobile application authenticating users using Google login (OAuth 2.0) are no longer redirected to a third-party SSO login page. This is configured for the G Suite domain directly even if the G Suite domain is specified on the application's side.
Workaround: If user submits user name in Google login page, user is redirected to SSO login page.
Description: For advanced content matches, Content Compliance rules with regular expressions sometimes don’t match on .xls files. This issue may sometimes affect some other file types such as .csv.
Description: After a user's password is changed, in some cases the new password length and strength are not updated in the Google Admin console.
A user's password strength and length are shown in:
Admin console > Users > User's Page > Security
Admin console > Security > Password Monitoring
Reported date: 09/03/2018
Description: An Admin trying to manage Team Drive users might see a blank window.
Manage Team Drive users in the Admin Console > Apps > G Suite > Drive and Docs > Manage Team Drives (subject to edition availability).
Workaround: Assign the Admin a G Suite license that includes Team Drives and make sure the Drive and Docs service is enabled for them.
Billing
See Billing issues.
Calendar
See Troubleshoot issues in the Google Calendar help center.
Description: Google Calendar can take up to 48 hours to propagate changes in deeply nested groups to event permissions.
Reported date: 05/15/2017
Description: In rare cases, some users don’t receive email notifications when they’re invited to a new Calendar event.
Workaround: Organizations that experience this issue can avoid it by asking their users to do the following:
- Don’t modify Calendar events immediately after creating them.
- Disable the "Automatically decline events if you have a scheduling conflict." setting.
- Avoid adding both a large group (more than about 200 members) and a resource (for example, a conference room) at the same time when first creating a Calendar event.
Data migration & Device syncing
See also Use G Suite on mobile devices.
G Suite Migration for Microsoft Exchange
Description: On occasion, GSMME doesn't adhere to the specified start and end dates when migrating email from an IMAP server. Instead of migrating messages from within the specified dates, GSMME will estimate (and then migrate) all the emails in the source account.
G Suite Sync for Microsoft Outlook
Description: GSSMO with Outlook running on certain versions of Microsoft Windows does not return search results. If you are affected by this issue, please apply the latest Microsoft Office updates. More information can be found at Outlook known issues in the June 2017 security updates specifically Issue #5.
Google Mobile Management
Description: Google Apps Device Policy app 8.22 on Android Wear 2.0 suddenly displays the error message: There was an unexpected error. Please unregister and re-register your account to fix the issue. Otherwise please contact your domain administrators."
Workaround: For those users who would like to continue using an Android Wear 2.0 smartwatch:
- move users with Wear devices into a separate OU and change management level from Advanced to Basic for the respective OU, or set management from Advanced to Basic for the domain
- add G Suite account back onto the Wear device and activate the Device Policy app again
Vault
See the Google Vault Help Center.
Docs editors
Docs
See the Docs Help Center.
Forms
See the Forms Help Center.
Keep
See the Google Keep Help Center.
Sheets
See the Sheets Help Center.
Sites
See the Google Sites Help Center.
Classic Sites
Description: Google Sites can take up to 48 hours to propagate changes in deeply nested groups to access permissions.
Slides
See the Google Slides Help Center.
Education
Classroom
See the Google Classroom Help Center.
Expeditions
See the Google Expeditions Help Center.
How we define a Known Issue
We work on isolating and fixing every product issue that we're aware of. Some issues might not be listed here. We characterize known Issues as follows:
- We can consistently reproduce an unexpected behavior.
- Engineers are actively working towards a fix to correct the behavior.
- The issue is observed globally and has generated a large number of support cases.
What's not a Known Issue
- Product outages: Up-to-date outage information is posted within the G Suite Status Dashboard.
- Feature Ideas: We'd love to hear your thoughts! Go ahead and file a Feature Idea.
- Low impact issues: We're also working to fix low impact issues but might not list them here. If you think you might be impacted by an issue that's not listed here, you can contact us.
What to expect from a Known Issue
We intend to fix every issue listed in Known Issues. However, we can't guarantee timelines. In the meantime, we'll add available workarounds as we discover them. For questions or comments, contact us.
