Troubleshoot meeting quality
To use this feature, you must be signed in as a G Suite super admin or as an admin with the Admin quality dashboard access privilege.
Use the Meet quality tool to troubleshoot your organization’s Hangouts Meet video meetings in real time and identify the root cause of issues. For example, you can see an overview of meeting metrics, find and debug meetings, view network statistics (jitter, packet loss, and congestion), or view system (CPU) statistics.
Use the Meet quality tool
Step 1: Open the Meet quality tool
Step 2: See overview information and filter data
|Shows all of the meetings that were organized or joined by a user in your organization.|
|Shows the users in your organization that joined a meeting.|
Google meeting room hardware
|Shows the Google meeting room hardware devices that joined a meeting.|
Filter and sort
You can filter and sort the data to:
- Find a meeting
- See data for one room over a period of time
- See data for a specific location
- Find problematic meetings or devices
- Find meetings on a specific day
- Find meetings where more than 50 participants joined
To filter the data:
- Click Add a filter.
Each filter parameter has customized filtering criteria based on the type of filter.
- Set the filter values and click Apply.
- Click a column header to sort the filtered data.
|Exact organizer email||Organizer’s email address|
|Organizer email||Partial or exact match of organizer's email address|
|Country||Country where the user joined meeting|
|Meeting status||Current versus past meetings|
|Meeting start||Date the user joined the meeting|
|Lowest score||Lowest quality rating provided by users at the end of the meeting. Use the filter selections to refine the results.|
The summary bar displays key statistics for filtered meetings, devices, or participants.
Meeting, participants, and device statistics
|Duration||Average meeting time|
|Meetings||Total number of meetings|
|Participant connections||Total number of participants|
|Device connections||Total number of Google meeting room hardware devices that joined meetings|
|Network congestion||Percentage of time that network constraints prevented a device that joins a meeting from sending higher quality video|
|Packet loss||Percentage of packets lost on the network received by Google from a client, and received by a client from Google|
|Jitter||Variation of the network latency for packets flowing between a client and Google|
|Feedback score||User rating submitted at the end of a meeting, from very good (5) to very bad (1)|
Step 3: Review meeting statistics and details
In Meetings view, you can click a meeting to review statistics about that event (details below).
Meeting Information View
Shows information about the meeting, such as the meeting code, the start and end and duration, the organizer’s email, and the average rating of the meeting.
Live stream views are counted anytime someone joins the meeting to watch. A single user can have multiple views.
Meeting Participants View
|Shows a list of meeting participants and if submitted, the media quality rating (between 1 and 5 stars).|
Technical Statistics View
|Shows a breakdown of information on the network and system, audio, video, and presentation (see Explanations of Meeting details key statistics below).|
Explanations of Meeting details key statistics
|Network Congestion||The percentage of time when network constraints prevented a Meet client from sending higher quality video.|
|Jitter||The variation of the network latency for packets flowing between a client and Google.|
|CPU Load||The average CPU load on the user’s device, as a percentage of the available CPU capacity.|
|Bitrate||The amount of audio or video information received or sent, in bits per second (bps).|
|Packet loss||The percentage of packets that are lost on the network when sent from a client to Google, and received by a client from Google.|
|Captured energy||The audio captured by the microphone.
|Played out energy||The audio volume received and transmitted to the audio card. Peripheral selection and muted speakers will not be captured by this metric.
|Frame rate||The number of video frames per second that are sent or received by a client.|
|Round-trip time||The length of time it takes for a packet to travel to Google and come back.|
For more information, see the Meet audit logs Data you can view.
Participant "Type" Icons
The following icons are used in the network and system table to represent the participant types.
|Participants joining from a meeting room|
|Participants joining using Jamboard|
|Participants dialing in or out using a phone|
|Participants joining from a personal computer|
|Participants joining from an Android device|
|Participants joining from an iOS device|
|Participants joining from an interop gateway|
|Participants joining from another device|
Only super administrators can grant access to the Meet quality tool.
From the Admin console Home page, go to Admin roles.
To see Admin roles, you might have to click More controls at the bottom.
- Click Create A New Role.
- Enter a role name and description and click Create.
- On the Privileges tab, go to Google Hangouts Settings and check the Admin quality dashboard access box.
- Click Save.
- From the Admin console Home page, click Users.
- Click the user’s name to open their account page. If you can't find the user in the list, see Find a user account.
- Click Admin roles and privileges.
- Next to the role name you created, click Turn on .
- Click Save.