Troubleshoot meeting quality

 

This feature requires a G Suite admin account with the quality dashboard privilege.

Use the Meet quality tool to troubleshoot your organization’s Hangouts Meet video meetings in real time and identify the root cause of issues. For example, you can see an overview of meeting metrics, find and debug meetings, view network statistics (jitter, packet loss, and congestion), or view system (CPU) statistics.

Use the Meet quality tool

Open the Meet quality tool

Open the Meet quality tool using one of the following methods:

 

See overview information and filter data

 Views

Meetings view

Meetings view

Shows all of the meetings that were organized or joined by a user in your organization.

Participants view

Participants view 

Shows the users in your organization that joined a meeting.

Google meeting room hardware

Google meeting room hardware 

Shows the Google meeting room hardware devices that joined a meeting.

 

 Filter and sort

You can filter and sort the data to:

  • Find a meeting
  • See data for one room over a period of time
  • See data for a specific location
  • Find problematic meetings or devices
  • Find meetings on a specific day
  • Find meetings where more than 50 participants joined

To filter the data:

  1. Click Add a filter.
    Each filter parameter has customized filtering criteria based on the type of filter.
  2. Set the filter values and click Apply.
  3. Click a column header to sort the filtered data.

Key filters

Filter Description
Meeting status Current versus past meetings
Starting day Date the user joined the meeting
Exact organizer email Organizer’s email address
Organizer email Partial or exact match of organizer's email address
Country Country where the user joined meeting
Lowest score Lowest quality rating provided by user at end of meeting

 

 Summary bar

The summary bar displays key statistics for filtered meetings, devices, or participants.

 Meeting, participants, and device statistics

Statistic Description
Duration Average meeting time
Meetings Total number of meetings
Participant connections Total number of participants
Device connections Total number of Google meeting room hardware devices that joined meetings
Network congestion Percentage of time that network constraints prevented a device that joins a meeting from sending higher quality video
Packet loss Percentage of packets lost on the network received by Google from a client, and received by a client from Google
Jitter Variation of the network latency for packets flowing between a client and Google
Feedback score User rating submitted at the end of a meeting, from very good (5) to very bad (1)

 

Review meeting statistics and details

In Meetings view, you can review various statistics (details below).

View Description

Meeting Information View 

Shows information about the meeting, such as the meeting code, the start and end and duration, the organizer’s email, recording status/length, and the average rating of the meeting.

Meeting Participants View 

Shows a list of meeting participants and the media quality rating (between 1 and 5 stars).

Technical Statistics View

Shows a breakdown of information (see Explanations of Meeting details key statistics below).

Explanations of Meeting details key statistics

Network Congestion The percentage of time when network constraints prevented a Meet client from sending higher quality video.
Jitter The variation of the network latency for packets flowing between a client and Google.
CPU Load The average CPU load on the user’s device, as a percentage of the available CPU capacity.
Bitrate The amount of audio or video information received or sent, in bits per second (bps).
Packet loss The percentage of packets that are lost on the network when sent from a client to Google, and received by a client from Google.
Captured Energy The audio captured by the microphone.
  • None—The microphone is not capturing audio energy or cannot be detected.
  • Low—The microphone is capturing low energy which can be due to the participant being quiet or far from the device, or the microphone’s gain setting being too low.
  • Good—Microphone is in the acceptable volume range.
Played out energy The audio volume received and transmitted to the audio card. Peripheral selection and muted speakers will not be captured by this metric.
  • None—The received audio had no volume, which can be due to no one speaking (expected behavior) or an issue with the microphone (unexpected behavior).
  • Low—The audio received had very low volume, which can indicate that participants were inaudible or rarely speaking.
  • Good—The received audio was in an acceptable volume range.
Frame rate The number of video frames per second that are sent or received by a client.
Round trip time The length of time it takes for a packet to travel to Google and come back.

For more information, see the Meet audit logs Data you can view.

Participant "Type" Icons

The following icons are used in the network and system table to represent the participant types.

Meet hardware Participants joining from a meeting room
Jamboard Participants joining using Jamboard
Phone Participants dialing in or out using a phone
Call Participants joining from a personal computer
Android device Participants joining from an Android device
iOS device Participants joining from an iOS device
Interop gateway Participants joining from an interop gateway
Other device Participants joining from another device
Grant access to the tool

Only super administrators can grant access to the Meet quality tool.

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Admin roles.

    To see Admin roles, you might have to click More controls at the bottom. 

  3. Click Create A New Role.
  4. Enter a role name and description and click Create.
  5. On the Privileges tab, go to Google Hangouts and then Settings and check the Admin quality dashboard access box.
  6. Click Save.
  7. From the Admin console Home page, click Users.
  8. Click the user’s name to open their account page. If you can't find the user in the list, see Find a user account.
  9. Click Admin roles and privileges.
  10. Next to the role name you created, click Turn on Turn on.
  11. Click Save.

 

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