Troubleshoot issues with Google Meet

Here's how to fix common Google Meet issues.
 

Present your screen & camera issues

You cannot be heard in a meeting
  • Make sure that your mic is on.
  • Make sure your mic wasn't muted when you joined the meeting. A chime sounds as the first 5 people join the meeting. After that, new joiners will be automatically muted. 

You can't be heard on your Mac computer

Overview

Mac computer settings might prevent Meet from using the microphone. If this happens, restart Chrome Browser. If that doesn't work, restart your computer, then increase the microphone volume in your system’s settings.

If using an Apple® Mac® computer, you might need to:

Meet is unresponsive or unavailable

Check the Google Workspace Status Dashboard

To see if Meet is experiencing issues, go to the Google Workspace Status Dashboard.

  • Green icon—Meet is operating normally. Try the troubleshooting tips in this article to resolve issues.
  • Yellow or red icon—Meet is experiencing issues or is unavailable. For ways to communicate until normal operation is restored, see workarounds for known issues.
 

Set up and view live streams

 Important: Live streaming video meetings is only available for meetings organized by certain Google Workspace editions.

I can’t find the “Start Streaming” button
  • Streaming must be configured before the meeting in Calendar. You cannot add a live stream after the meeting starts since that changes the meeting code used to join. 
  • Streaming must also be turned on by your Google Workspace administrator. Only participants in the same organization as the meeting organizer can start and stop streaming.

Related topics:

Viewers can’t access the live stream that I configured
  • After the meeting starts, you must click More More  and then Start streaming
  • Also, only viewers in the same organization as the meeting organizer can view the live stream. 

Related topics:

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I want to see viewer stats for a live streamed event

Ask your Google Workspace administrator to provide information about the event using the Meet Quality Tool.

The error message “This stream is not available to your domain” appears
  • Streams can only be viewed by users in the same organization as the meeting organizer.
  • Log in using your account from the same organization as the meeting organizer. For example, log out of your personal Gmail account, log back in to your Google Workspace account for work or school, then try accessing the stream again.
The error message “Waiting for streaming to begin. Please stand by” appears
  • The stream must be manually started by the meeting organizer. Ask the meeting organizer to confirm that they started the live stream.
  • This message appears until the organizer clicks More More and then Start streaming on a computer, even if the scheduled meeting time has passed.  

Related topics:

I can watch the video stream, but there is no audio

Try the following:

  • Turn up the volume on your computer or phone.
  • Ask the meeting organizer to confirm that they are not muted in the meeting and that audio is working properly within the meeting.
How do I give feedback to the presenter or organizer?

Contact the presenter or organizer directly. You cannot send feedback to the presenter or organizer directly from the viewer page.

Laptop is overheating

Overview
  • Certain laptops without fans, such as the Pixelbook and Pixelbook Go, may heat up more quickly during a video conference than other laptops with built-in fans.
  • These tips can help keep your device temperature in a normal range and keep Meet running smoothly for your meetings.
Upgrade to the latest version of OS software

If you’re using a MacBook, Windows, Linux, or Chrome device, update to the latest version of the operating system. Often, the latest version will have updates that improve known issues. 

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Disconnect high-definition displays

Disconnecting ultra-high-definition displays (Quad HD, 4K, etc.) can significantly improve performance. If disconnecting isn’t an option, try decreasing the resolution of your current display or connect to a lower-resolution display.

Reduce the number of open tabs and apps

You should see incremental improvement as you close more non-essential browser tabs. This may affect your workflow, so close a few tabs, try some of the suggestions below, and continue to close additional tabs as needed. 

  • Close or pause other apps that may be using CPU or RAM. Consider shutting down virtual machines, which can significantly slow down your system.
  • Chrome’s Task Manager can also help you find tabs that might be using a lot of CPU or RAM. 
  • If all else fails, try rebooting your machine and run as few windows as possible.
Reduce your video quality
  1. After a meeting starts, click More More and then Settings Settings and then Video.
  2. Under Send resolution (maximum), click Standard definition (360p).
  3. Under Receive resolution (maximum), click Standard definition (360p).

This will reduce the bandwidth required for the meeting and also potentially reduce the amount of CPU used to run the meeting on your computer.

Related topics:

Don't overlap your Meet window with other windows

Don’t put another window on top of your Meet window, as window layering can cause more GPU load. Try to instead use half screens if you need to keep a notes doc open during a Meet call.

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Use Spotlight layout

The Spotlight layout in Meet reduces the CPU and GPU workload. To enable it:

  1. At the bottom of the Meet call, click Menu 3 dot menu icon.
  2. Select Change layout.
  3. Select Spotlight

For more information, see Change screen layouts in a meeting.

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