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If you use hangouts.google.com for video calls, or need help on chat, visit the classic Hangouts Help Center.

People can't hear me in the meeting

If people can’t hear you in a Hangouts Meet video meeting, make sure that your microphone is turned on.

If using a Mac® computer, you may need to restart your browser or computer, or adjust your computer's microphone volume control.

Unmute yourself

Go to your device system settings and make sure your microphone is not turned off.

Unmute your Linux device
  1. Open the Sound settings.
  2. Click the Input tab.
  3. Select the microphone device setting.
  4. Make sure that the microphone is not muted.
  5. Move the volume slider to increase the volume and click OK.
  6. Participants should be able to hear you now.
Unmute your Mac device
  1. Select the Apple menu and then System Preferences.
  2. Click Sound.
  3. Click the Input tab.
  4. Make sure that the microphone is not muted.
  5. Move the volume slider to increase the volume and click OK.
  6. Participants should be able to hear you now.
Unmute your Windows device
  1. Open the Sound settings.
  2. Click the Recording tab.
  3. Double-click your microphone device.
  4. Select the Levels tab.
  5. Make sure that the microphone is not muted.
  6. Move the volume slider to increase the volume and click OK.
  7. Participants should be able to hear you now.
Unmute yourself in Meet

If you see that you’re muted in the video meeting, at the bottom of the screen, click Mute to turn on your microphone.

Tip: Other people can mute you to reduce background noise, but they can’t unmute you (to protect your privacy). So even if you didn’t turn off your microphone, check to make sure it’s on  Mute.

More options for Mac computers

If you are using a Mac computer and are not muted, but people still can’t hear you, try the following options. In some cases, your Mac computer settings may prevent Meet from using your microphone.

To correct this problem, restart your Chrome browser. If that doesn't work, restart your computer and then manually adjust the microphone volume control in your computer System Settings. 

Restart your Chrome browser

  1. In your Chrome browser, enter chrome://restart to restart Chrome and reset all Chrome apps and extensions. 
    Note: Your tabs and windows are restored.
  2. Make sure your microphone and camera are not turned off.
  3. Rejoin the video call.

​​Note: Quitting Chrome (Chrome and then Quit Google Chrome) may not resolve the problem because this doesn’t reset other apps or extensions that may use your microphone.

Restart your computer

Restart your computer if people in the meeting still can’t hear you after restarting your browser. This will force the If people in the meeting still can’t hear you after you start your browser, restart your computer to force the other apps to release the use of your device’s microphone. You should also adjust your computer’s microphone volume control to make sure it is not turned off.
  1. On your Mac computer, select the Apple menu and then Restart.
  2. Log back in to your computer and wait for startup to complete.
  3. On your Mac computer, select the Apple menu and then System Preferences.
  4. Click Sound.
  5. Click the Input tab.
  6. Next to Input volume, move the slider in either direction.
  7. Next to Input volume, move the slider in either direction and verify that the Input level bars are moving. This means the microphone is working.
    Note: Participants should be able to hear you now.
  8. Rejoin your Meet video call and continue the meeting.  

Reset your microphone using the CLI (advanced)

To release your computer’s microphone from other apps or extensions that might be using it: 

  1. On your Mac computer, go to Applications and then Utilities and double-click Terminal
  2. In the Terminal window, enter sudo killall coreaudiod and press Enter.
  3. Enter your password and press Enter.
  4. In your Chrome browser, open a new tab and rejoin the Meet video call. 

Note: You may need administrative privileges on your computer to do this.

 

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