Cancel G Suite

Cancel a G Suite subscription

If G Suite Essentials or Cloud Identity is your only subscription, see instead Cancel G Suite Essentials or Cancel Cloud Identity.

To stop using G Suite at your organization, cancel your subscription. If you’re billed on a monthly Flexible Plan, canceling your subscription immediately stops you from incurring new charges for G Suite services.

You might still be charged for services used since your last payment. Learn more below

  • If G Suite is your only subscription—After canceling your subscription, you can delete your organization’s Google account. This frees your domain within 24 hours for use with a new Google account.
  • If you have other subscriptions, besides G Suite such as for a domain registration—Canceling your subscription deletes your G Suite data but keeps your other subscriptions active. Learn more below
  • If you want to resubscribe to G Suite—You can add a new G Suite subscription to your existing account within 21 days of cancelling. Otherwise, you'll need to wait until after 84 days when the cancellation process finishes.

Before you cancel

After you cancel your G Suite subscription, user accounts and G Suite data will be deleted and can’t be restored. Before you continue, you will likely need to save your data.

G Suite data (such as emails, documents, calendar events)

Before canceling your G Suite subscription or deleting your organization's Google Account, download any G Suite user data you want to save. This includes Gmail messages, Google Calendar events, Google+ content, and files stored in Google Drive. After you delete G Suite or your account, G Suite user data will be deleted.

The easiest way to download and export your users' data is to use the data export tool.

Cancel your G Suite subscription

These steps cancel your G Suite subscription.

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Billing.
  3. Next to your G Suite subscription, click Actionsand thenCancel subscription.

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    Read about charges after you cancel.

  4. Click Continue.
  5. To confirm your cancellation, click Yes, I am sure.

You’ll be signed out of the Admin console. When you sign back in, you’ll be prompted to accept the Cloud Identity (free edition) Terms of Service, which lets you keep your organization’s Google account and use the Admin console.

Cancel G Suite when you have Cloud Identity

When you have Cloud Identity in addition to G Suite, and you cancel your G Suite subscription, you lose access to all G Suite services except Google Drive, Docs, Sheets, Slides, and Keep with these caveats:

  • All administrative controls and Drive settings—such as audit, reporting, sharing policies, and alerts—that are available only with G Suite Basic, Business, or Enterprise will be deleted. You must add G Suite to access administrative controls. For details on sharing permissions for Cloud Identity users, go to Set Drive users' file sharing permissions.
  • Your users' storage capacity will be reduced to 15GB. If your users purchased other storage, it isn’t automatically restored. To prevent storage restrictions on Gmail, Google Drive, and Google Photos that can occur after you downgrade, go to Prevent storage restrictions.
  • Shared drives—After you downgrade, you can view shared drive data, but you can’t edit, move, or delete the data or drives.

If you have other subscriptions

If you cancel G Suite but still manage other subscriptions in your Admin console, such as for a domain registration, you can do either of the following:

  • Keep managing your other subscriptions from your Admin console.
  • Delete your organization's Google account—Requires canceling all your subscriptions. This frees your domain within 24 hours for use with a new Google account. For details, go to Delete your organization's Google account.

To check if you have other subscriptions:

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Billing.

    At the top, under Subscriptions, you’ll find your current subscriptions.

Questions?

I can't access the Admin console. What do I do?

If you can’t access your Admin console, try these solutions.

Can you refund my credit?

Yes. If you have funds remaining after canceling your subscription, contact us to request a refund.

Why was I charged after cancellation?

After you cancel your subscription, you’re billed at the start of the next month for any outstanding charges in your account. The amount is calculated according to your service and billing plan:

  • Flexible Plan—You’re charged for the days you used the service. For example, if you cancel on the 15th of this month, you're billed for half a month of service.
  • Annual Plan—You’re charged for the remaining balance of your annual commitment.
  • G Suite Essentials—You’re charged the full monthly cost for each active user in that month. Learn more about How G Suite Essentials billing works.

Is my old Google+ data restored if I resubscribe to G Suite?

After you cancel your G Suite subscription, your Google+ data is deleted. Your organization’s Google+ data might be available when you resubscribe only if you had a G Suite for Education and G Suite for Nonprofits subscription. Otherwise, your organization’s Google+ data isn’t available when you resubscribe.
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