Cancel Essentials

These steps cancel your domain-verified subscription.

1. Sign in with an administrator account to the Google Admin console.

   If you aren’t using an administrator account, you can’t access the Admin console.

2. Go to Menu  Billing > Subscriptions.

   Requires having the Billing Management administrator privilege. 

3. Click your subscriptionCancel Subscription.

   Read about charges after you cancel.

4. Select a reason for cancelingclick Continue.
5. Check the box to confirm you read the information and want to continue.
6. Enter your email addressclick Cancel My Subscription.

After you cancel your subscription

After you cancel Essentials, you can do any of the following:

• Keep managing your other subscriptions from your Admin console.
• Start a new Essentials subscription in your existing account—You can add a new Essentials subscription within 21 days of canceling and keep your data. Otherwise, you'll need to wait until after 84 days and start over. Follow steps at Add a paid subscription to your account.
• Delete your organization's Google Account—Requires canceling all subscriptions. This frees your domain within 24 hours for use with a new Google Account. Follow steps at Delete your organization's Google Account.

These steps cancel your email-verified subscription. During cancellation, you can choose to:

• Save or delete data.
• Retain or delete your organization's Google Account.

How to cancel

1. Sign in with an administrator account to the Google Admin console.

   If you aren’t using an administrator account, you can’t access the Admin console.

2. Go to Menu  Billing > Subscriptions.

   Requires having the Billing Management administrator privilege. 

3. Click your subscriptionCancel Subscription.

   Read about charges after you cancel.

4. Select a reason for cancelingclick Continue.
5. Choose what you want to happen after you cancel your subscription:

   Delete all team data and your account, but keep user data

   Select Let users keep their data and delete my organization's account All your Essentials users' data in My Drive stays with the user accounts, which will be converted to unmanaged consumer accounts. Users can sign in to their accounts using their same credentials and access Essentials data in their My Drive, such as Drive files and Chat history. You instruct Google to not delete Essentials data on cancellation and waive any rights to own and manage the data. This action can't be reversed. Your organization’s Google Account will be deleted, including all data in shared drives, and your groups, organizational units, and billing records. You’ll be signed out of your Admin console and returned to the Google Workspace Home page. You can no longer sign in to the Admin console.

   Delete all team and user data within 90 days, with the option to delete your account afterward

   Select Delete users' data All user data in My Drive and organization data in shared drives will be deleted. Deletion can take up to 90 days, and users can’t access Drive during this period. After the data is deleted, you can delete your organization’s Google Account, which frees your domain within 24 hours for use with a new Google Account. After you delete your organization’s account, all user accounts will be converted to unmanaged consumer accounts, and users can access Drive again. If you can't wait 90 days for deletion, you can request an accelerated deletion of user data in My Drive. The accelerated process deletes only Drive data. To request accelerated deletion, contact Google Workspace Support. If you don't delete your organization's Google Account, you can add a new Essentials subscription. Follow the steps at Add a new subscription.

6. Enter the email address associated with your account.
7. Click Cancel My Subscription.
8. If a status message appears, click Close.

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If you can’t access your Admin console, try these solutions.

Yes. If you haven’t deleted your organization’s Google Account, you can resubscribe to Essentials within 21 days of cancelling to stop the cancel process and keep your data.