Cancel Essentials

To see exact steps, sign in to the account that you want to delete.

Cancel your organization's Essentials subscription to:

  • Stop using Essentials with your team or organization.
  • Stop incurring new charges for Essentials services.
    Important: You might still be charged for services used since your last payment. Learn more below
  • Free up your domain within 24 hours for use with a new Google Account. This requires cancelling all subscriptions managed in your Admin console.

Before you cancel

After you cancel Essentials and delete your organization's Google Account, user data and billing records will be deleted and can’t be restored. Before you continue, you will likely need to do the following tasks.

Save user data

Essentials documents

Before canceling a Essentials subscription or deleting your organization's Google Account, download any Drive files you want to save. All Drive files will be deleted after you delete Essentials or your account.

For email-verified Essentials, be sure to save any shared drive data you need before you cancel.

The easiest way to download and export your users' data is to use the Data Export tool.

Other types of Google data

Before canceling your subscriptions and deleting your organization's Google Account, export or transfer ownership of other types of assets you want to save. For example, YouTube channels or Google Ads accounts are also deleted after you cancel your subscriptions and delete your account. For details, go to Transfer important files and data.

Save Google Cloud Platform projects

Before you can delete your organization's Google Account, you need to delete all associated Google Cloud Platform projects and folders. To save Google Cloud Platform projects, contact Google Cloud Support to transfer ownership of the projects out of your organization.

Save billing records (recommended)

After you delete your organization's Google Account, you can’t access your billing records. Before you delete, you should first print payment receipts and save monthly invoices.

Delete Marketplace apps

Before deleting your organization's Google Account, you need to delete any apps you've installed from the Google Workspace Marketplace.

To check if you have Marketplace apps:

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Appsand thenGoogle Workspace Marketplace apps.
  3. If necessary, delete your Marketplace apps.

Cancel Essentials subscription

Click below for steps, depending on whether you verified your domain to use with Essentials.

Cancel domain-verified subscription

These steps cancel your domain-verified subscription and stop further charges for Essentials services.

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, at the top left, click Menu ""and thenBillingand thenSubscriptions.
  3. Click your subscriptionand thenCancel Subscription.

    Read about charges after you cancel.

  4. Select a reason for cancelingand thenclick Continue.
  5. Check the box to confirm you want to delete your account.
  6. Click Delete This Subscription.

You’ll be signed out of the Admin console. When you sign back in, you’ll be prompted to accept the Cloud Identity (free edition) Terms of Service, which lets you keep your organization’s Google account and use the Admin console.

If you have other subscriptions

If you cancel Essentials but still manage other subscriptions in your Admin console, you can do any of the following:

  • Keep managing your other subscriptions from your Admin console.
  • Delete your organization's Google Account—Requires canceling all subscriptions. This frees your domain within 24 hours for use with a new Google Account. Follow steps at Delete your organization's Google Account.
  • Start a new Essentials subscription in your existing account—You can add a new Essentials subscription after 30 days. Follow steps at Add Google Workspace services to your account.
Cancel email-verified subscription

These steps cancel your email-verified subscription and stop further charges for Essentials services. During cancellation, you can choose to:

  • Save or delete data.
  • Retain or delete your organization's Google Account.

Deleting your account frees up your domain within 24 hours for use with a new Google Account.

How to cancel

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, at the top left, click Menu ""and thenBillingand thenSubscriptions.
  3. Click your subscriptionand thenCancel Subscription.

    Read about charges after you cancel.

  4. Select a reason for cancelingand thenclick Continue.
  5. Choose what you want to happen after you cancel your subscription:
    Delete all team data and your account, but keep user data

    Select Let users keep their data and delete my organization's account

    All user data in My Drive stays with the user accounts, which are converted to unmanaged consumer accounts. All your organization’s data in shared drives, and your organization’s account, will be deleted. You instruct Google to not delete your Essentials data on cancellation and waive any rights to own and manage the data. This action can't be reversed.

    You’ll be signed out of your Admin console and returned to the Google Workspace Home page. You can no longer sign in to the Admin console.

    Delete all team and user data within 90 days, with the option to delete your account afterward

    Select Delete users' data

    All user data in My Drive and organization data in shared drives will be deleted. Deletion can take up to 90 days, and users can’t access Drive during this period. After the data is deleted, you can delete your organization’s account. After you delete your organization’s account, all user accounts are converted to unmanaged consumer accounts, and users can access Drive again.

    You’ll be prompted to accept the Cloud Identity (free edition) Terms of Service, which lets you keep your account and use the Admin console.

    Delete all team and user data immediately, with the option to delete your account afterward
    1. Back out of this cancellation procedure
    2. Use the Data Export tool to remove users' access to their data in one of these ways:
      • Transfer all data to yourself.
      • Use the bulk remove feature to transfer the data to yourself.
    3. Start these cancellation steps again and in step 6, select Let users keep their data and delete my organization’s account.
  6. Enter the email address associated with your account.
  7. Click Cancel My Subscription.
  8. If a status message appears, click Close.

If you haven't yet deleted your organization's Google Account

You have these options:

Questions?

I can't access the Admin console. What do I do?

If you can’t access your Admin console, try these solutions.

Can you refund my credit?

Yes. If you have funds remaining after canceling your subscription, contact us to request a refund.

Why was I charged after cancellation?

After you cancel your subscription, you’re billed at the start of the next month for any outstanding charges in your account. The amount is calculated according to your service and billing plan:

  • Flexible Plan—You’re charged for the days you used the service. For example, if you cancel on the 15th of this month, you're billed for half a month of service.
  • Annual/Fixed-Term Plan—You’re charged for the remaining balance of your commitment.
  • Essentials—You’re charged the full monthly cost for each active user in that month. Learn more about How Essentials billing works.
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