Delete your organization's Google Account

To see exact steps, sign in to the account that you want to delete.

If Essentials or Cloud Identity is your only subscription, see instead Cancel Essentials or Cancel Cloud Identity.

Follow the steps below to cancel all subscriptions and delete your organization’s Google Account. If you want to delete a user's account, go to Delete or remove a user from your organization.

Before you delete your account

After you delete your organization's Google Account, user data and billing records will be deleted and can’t be restored. Before you continue, you will likely need to do the following tasks.

Save user data

Google Workspace data (such as emails, documents, calendar events)

Before you cancel your Google Workspace subscription or delete your organization's Google Account, download any Google Workspace user data you want to save. This includes Gmail messages, Google Calendar events, Google+ content, and files stored in Google Drive. After you cancel Google Workspace or delete your account, Google Workspace user data will be deleted.

The easiest way to download and export your users' data is to use the Data Export tool.

Essentials documents

Before you cancel your Essentials subscription or delete your organization's Google Account, download any Drive files you want to save. Drive files will be deleted after you cancel Essentials and delete your account.

For email-verified Essentials, be sure to save any shared drive data you need before you cancel.

The easiest way to download and export your users' data is to use the Data Export tool.

Other types of Google data

Before canceling your subscriptions and deleting your organization's Google Account, export or transfer ownership of other types of assets you want to save. For example, YouTube channels or Google Ads accounts are also deleted after you cancel your subscriptions and delete your account. For details, go to Transfer important files and data.

Save and delete Google Cloud Platform projects

Before you can delete your organization's Google Account, you need to delete all associated GCP projects and folders. If you want to save GCP projects and transfer ownership out of your organization, contact Google Cloud Support.

You can find GCP resources associated with your organization and learn how to delete them at Viewing and managing organization resources.

To delete GCP projects and folders you need permissions to modify GCP projects and folders. You need the necessary Cloud IAM roles, including the Organization Administrator, Folder Admin, and Project Deleter roles.

Save billing records (recommended)

After you delete your organization's Google Account, you can’t access your billing records. Before you delete, you should first print payment receipts and save monthly invoices.

Delete Marketplace apps

Before deleting your organization's Google Account, you need to delete any apps you've installed from the Google Workspace Marketplace.

To check if you have Marketplace apps:

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Appsand thenGoogle Workspace Marketplace apps.
  3. If necessary, delete your Marketplace apps.

Step 1: Cancel all subscriptions

Before you can delete your organization's Google Account, you need to cancel all your subscriptions (except the free Cloud Identity subscription, which can’t be cancelled).

Note: If you’re canceling a Domain Registration subscription and you want to keep your DNS domain, record your registrar sign-in information first. This includes the username and password with registrar, plus registrar URL. Doing so lets you manage your DNS domain after you delete your organization's Google Account, up until the domain registration expires (unless you renew).

  1. Sign in to your Google Admin console.

    Sign in using an account with super administrator privileges (does not end in @gmail.com).

  2. From the Admin console Home page, at the top left, click Menu ""and thenBillingand thenSubscriptions.
  3. Click your subscriptionand thenCancel Subscription.

    Read about charges after you cancel.

    Note: To cancel an Android management subscription when Google is your EMM provider, go to Device Managementand thenSetupand thenAndroid App Management. Remove Google as your EMM provider, then cancel your subscription.

  4. Select a reason for cancelingand thenclick Continue.
  5. Enter your email addressand thenclick Cancel My Subscription.

You’ll be signed out of the Admin console. When you sign back in, you’ll be prompted to accept the Cloud Identity (free edition) Terms of Service, which lets you keep your organization’s Google Account and use the Admin console.

To cancel a free Cloud Identity subscription, you need to delete your account (continue with the next steps).

Step 2: Delete your account

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Account settingsand thenAccount management.
  3. Click Delete Account.
  4. Check the box to confirm you want to delete your account.
  5. Click Delete Account.

After you delete your account

  • Your organization's account and all user accounts will be deleted.
    • You won’t be able to sign in to Google services with this account.
    • Deleted user accounts can’t be restored.
  • You’ll be signed out of the Admin console and returned to the Google Workspace Home page.
  • You can no longer sign in to the Admin console.

Questions?

I can't access the Admin console. What do I do?

If you can’t access your Admin console, try these solutions.

Can you refund my credit?

Yes. If you have funds remaining after canceling your subscription, contact us to request a refund.

Why was I charged after cancellation?

After you cancel your subscription, you’re billed at the start of the next month for any outstanding charges in your account. The amount is calculated according to your service and billing plan:

  • Flexible Plan—You’re charged for the days you used the service. For example, if you cancel on the 15th of this month, you're billed for half a month of service.
  • Annual/Fixed-Term Plan—You’re charged for the remaining balance of your commitment.
  • Essentials—You’re charged the full monthly cost for each active user in that month. Learn more about How Essentials billing works.
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