Delete your organization's Google Account

To see exact steps, sign in to the account that you want to delete.

If G Suite Essentials or Cloud Identity is your only subscription, see instead Cancel G Suite Essentials or Cancel Cloud Identity.

Follow the steps below to cancel all subscriptions and delete your organization’s Google Account.

Before you delete your account

After you delete your organization's Google Account, user data and billing records will be deleted and can’t be restored. Before you continue, you will likely need to do the following tasks.

Save user data

G Suite data (such as emails, documents, calendar events)

Before canceling your G Suite subscription or deleting your organization's Google Account, download any G Suite user data you want to save. This includes Gmail messages, Google Calendar events, Google+ content, and files stored in Google Drive. After you delete G Suite or your account, G Suite user data will be deleted.

The easiest way to download and export your users' data is to use the data export tool.

G Suite Essentials documents

Before canceling a G Suite Essentials subscription or deleting your organization's Google Account, download any Drive files you want to save. All Drive files will be deleted after you delete G Suite Essentials or your account.

For email-verified G Suite Essentials, be sure to save any shared drive data you need before you cancel.

The easiest way to download and export your users' data is to use the data export tool.

Other types of Google data

Before canceling your subscriptions and deleting your organization's Google Account, export or transfer ownership of other types of assets you want to save. For example, YouTube channels or Google Ads accounts are also deleted after you cancel your subscriptions and delete your account. For details, go to Transfer important files and data.

Save Google Cloud Platform projects

Your Google Cloud Platform organization and all its resources will be deleted after you cancel your subscriptions and delete your organization's Google Account. To keep Google Cloud Platform projects, transfer ownership of the projects out of the organization. For details, go to Cloud Platform help.

Save billing records (recommended)

After you delete your organization's Google Account, you can’t access your billing records. Before you delete, you should first print payment receipts and save monthly invoices.

Delete Marketplace apps

Before deleting your organization's Google Account, you need to delete any apps you've installed from the G Suite Marketplace.

To check if you have Marketplace apps:

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Appsand thenG Suite Marketplace apps.
  3. If necessary, delete your Marketplace apps.

Step 1: Cancel all subscriptions

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Billing.
  3. Under Subscriptions, find your current subscriptions.
  4. Next to a subscription, click Actionsand thenCancel subscription.

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    Read about charges after you cancel.

    Note: To cancel an Android management subscription when Google is your EMM provider, go to Device Managementand thenSetupand thenAndroid App Management. Remove Google as your EMM provider, then cancel your subscription.

  5. Click Continue.
  6. To confirm your cancellation, click Yes, I am sure.

You’ll be signed out of the Admin console. When you sign back in, you’ll be prompted to accept the Cloud Identity (free edition) Terms of Service, which lets you keep your organization’s Google Account and use the Admin console.

To cancel a free Cloud Identity subscription, you need to delete your account (continue with the next steps).

Step 2: Delete your account

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Company profileand thenAccount management.
    To see Account management, you might need to click Show more at the bottom.
  3. Click Delete Account.
  4. Check the box to confirm you want to delete your account.
  5. Click Delete Account.
After you delete your Google Account:
  • Your organization's account and all user accounts are deleted.
    • You won’t be able to sign in to Google services with this account.
    • Deleted user accounts can’t be restored.
  • You’ll be signed out of the Admin console and returned to the G Suite Home page.
  • You can no longer sign in to the Admin console.

Questions?

I can't access the Admin console. What do I do?

If you can’t access your Admin console, try these solutions.

Can you refund my credit?

Yes. If you have funds remaining after canceling your subscription, contact us to request a refund.

Why was I charged after cancellation?

After you cancel your subscription, you’re billed at the start of the next month for any outstanding charges in your account. The amount is calculated according to your service and billing plan:

  • Flexible Plan—You’re charged for the days you used the service. For example, if you cancel on the 15th of this month, you're billed for half a month of service.
  • Annual Plan—You’re charged for the remaining balance of your annual commitment.
  • G Suite Essentials—You’re charged the full monthly cost for each active user in that month. Learn more about How G Suite Essentials billing works.
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