Cancel your G Suite subscription

Cancel your G Suite subscription or delete your organization’s Google Account

Applies to the Google Drive Enterprise of G Suite also.

To stop using G suite at your organization, cancel your G Suite subscription. If you’re billed on a monthly Flex plan, cancelling your subscription immediately stops further billing for G Suite services.

  • If G Suite is your only subscription, cancelling your subscription also deletes all your user accounts and data, and frees up your domain within 24 hours for use with a new G Suite subscription.
  • If you have other subscriptions in addition to G Suite—such as Cloud Identity or Chrome device management—you can cancel G Suite and keep your other subscriptions active, or delete all your subscriptions to free your domain for a new subscription.

Before you cancel

Before you cancel your G Suite subscription or close your account, you might need to carry out some or all of the following tasks:

Save user data

When you cancel your G Suite subscription or delete your organization’s Google Account, all user accounts and associated G Suite data, such as Gmail messages, Google Calendar events, and files stored in Google Drive, are deleted. If you need to save user data, it needs to be downloaded before you delete your account.

Note: For Google Drive Enterprise, the only data you can save are files.

Recommended—The easiest way to download and export your users' data, is to use the data export tool

If you don’t want to save any user data, don’t worry—it’s automatically deleted when you delete your organization's Google Account.

Other types of Google data, such as YouTube channels, Google AdWords accounts, Play developer accounts, and other assets are also deleted when you cancel your G Suite subscription and delete your organization’s Google Account. To save data, make sure to transfer ownership of these assets before proceeding. For details, see Delete a user from your organization.

If you have a Google Cloud Platform Organization, that Organization gets deleted when you delete your G Suite account. If you want to keep any Cloud Platform projects, you need to transfer ownership of the projects out of the Organization. See the Cloud Platform Help for more information.

Save billing records

After you delete your organizational account, you won’t be able to access your billing records. You can download any invoices or billing records before you delete. Learn more

Delete G Suite Marketplace apps

If G Suite is your only subscription and you’ve installed any G Suite Marketplace apps, you need to delete those apps before canceling any of your subscriptions.

To check whether you have Marketplace apps installed:

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Appsand thenMarketplace apps.
Did you upgrade from business email powered by G Suite?

If you purchased business email powered by G Suite and then unlocked additional features, be aware that when you cancel your G Suite subscription:

  • You’ll lose access to the personal Gmail account you originally used to sign up for business email.
  • All data associated with your personal Gmail account, such as Drive files, Calendar events, and Google+ profile information, is also deleted.

To save this data, follow the instructions in Save user data above before deleting an unlocked account.

Cancel your G Suite subscription

Note: If you have multiple subscriptions and cancel only your G Suite subscription, you can start a new G Suite subscription and restore your data for 21 days. After 21 days, you can't create a new G Suite subscription as part of your Google account for an additional 60 days. To free up your domain within 24 hours, cancel all your subscriptions and delete your organization’s Google account.

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Billing.
  3. Under Subscriptions, find your G Suite subscription.
  4. Click Actions and then Cancel subscription.

    After you cancel, Google will automatically charge your primary payment method at the start of the next month. If you’re on Flexible Plan (monthly), you’ll be charged on a prorated basis for this month's usage. If you’re on Annual Plan, your cost for the remainder of your plan is shown on the next page.

  5. Click Continue.
  6. Do one of the following:
    • If you have multiple subscriptions and are only cancelling G Suite, click Yes to complete cancellation.
    • If G Suite is your only subscription, continue to the next step.
  7. Check the box to confirm that you’ve backed up your data and are ready to delete your account.
    In the next step, when you delete your account, all user data is deleted and cannot be restored. If you need to save user data before deleting, see Save user data above for instructions.

    The following things happen after you delete your account:

    • Your organization's Google Account and all user accounts are deleted.
      • You won’t be able to sign in to Google services with this account.
      • Deleted user accounts cannot be restored.
    • You’ll be signed out of Admin console, and returned to the G Suite Home screen.
    • You can no longer sign in to the Admin console.
  8. Click Delete my domain to delete your organization's Google Account.

Delete your organization's Google Account

If G Suite is your only subscription, follow the instructions in Cancel your G Suite subscription above to automatically delete your organization’s Google account.

If you have multiple subscriptions, follow the steps below to cancel all subscriptions and delete your Google’s organizational account.

Step 1: Cancel all subscriptions
  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Billing.
  3. Under Subscriptions, find your current subscriptions.
  4. To cancel a subscription, click Actions and then Cancel subscription.

    Note: To cancel an Android management subscription when Google is your EMM provider, go to Device Management and then Setup and then Android App Management and remove Google as your EMM provider, then cancel your subscription.

  5. Click Continue to cancel the subscription.
  6. Repeat steps 4 and 5 until you've canceled all your subscriptions.

    Note: If you have a free Cloud Identity subscription, you can’t cancel that from the Billing page. Continue to the following step to delete your account.

Step 2: Delete your account
If you have a Google Cloud Platform Organization, that Organization gets deleted when you delete your G Suite account. If you want to keep any Cloud Platform projects, you need to transfer ownership of the projects out of the Organization. See the Cloud Platform Help for more information.
  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Company profileand thenProfile.
  3. Click Profile.
  4. In the Account deletion section, click Delete this account. (This option is only available if you've canceled all your subscriptions.)

Questions?

I can't access the Admin console. What do I do?

Try these solutions if you can't access your Admin console.

I still have a Cloud Identity subscription. How do I delete my organization's Google Account?
  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Company profileand thenProfile.
  3. Click Profile.
  4. In the Account deletion section, click Delete this account. (This option is only available if you've canceled all your subscriptions.)
Can you refund my credit?

Of course! If you have funds remaining after canceling your subscription, contact us to request a refund.

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