Google Vault FAQ

How do I buy Vault for my domain?

For instructions on buying Vault or starting a free trial, see Buy Google Vault.

If I delete a user from G Suite, is this user's Vault data also deleted?

Yes. If you delete a user, all the data associated with the user's account will be removed from Google.

Once the user is deleted:

  • You can't search for or export any of their data from Vault.
  • Any retentions or holds placed on the user's data no longer apply. Data can be expunged right away. 
  • You can recover data for 20 days following the deletion. However, any data that has already been expunged won't can't be recovered. Learn more about how to restore a recently deleted user

As a best practice, Google recommends suspending user accounts instead of deleting them. If you're using Google Cloud Directory Sync, ensure that the tool is configured to suspend accounts instead of deleting them.

How do I preserve data in Vault for a user who leaves the organization?

Do not delete the account. If you delete a user, you also delete that user's Vault archive.

If a user leaves your organization and you want to continue preserving that user's data in Vault, a G Suite administrator should suspend the user's account. Email data is preserved for a suspended account, but the account can receive no new mail. Note that suspended accounts are billed the same as active accounts.

Can vanity domains be created for Vault? For example,

No. For security reasons, Vault can only be accessed through

What languages does Vault support?

Vault supports queries in every language that Gmail supports.

How long is email retained in Vault?

Customers can set email archive retention periods to meet their needs. Learn more about using Vault for email retention.

How does Inbox by Gmail work with Vault?

Vault fully supports Inbox, but keep in mind the following:

  • Bundles in Inbox are similar to Labels in Gmail, but with a few differences. In Vault Bundles and Labels are the same.
  • In Gmail you can tag an email thread with multiple labels. That email thread will appear under each label. For example, if you labeled an email with Label A and Label B, then the email would appear under both Label A and B.
  • In Inbox you can only move emails into a single bundle. For example, if you move an email to Bundle A, and then you move that email to Bundle B, the email will only be found under Bundle B. Keep this in mind if you have retention policies in Vault based on label:inbox.
  • Snoozing a message for longer than your company's retention policy may result in the message being removed before reappearing.
How does Vault monitor administrator actions?

All Vault administrator actions are monitored and tracked in an audit trail. If a user with privileges to change the retention period attempts to do so, that action will be tracked in the audit log. The action cannot be removed from the audit log. Learn more about Vault’s audit capabilities.

Can users delete emails from the Vault archive?

Users cannot delete emails that are archived until the archive period ends. Learn more about using Vault for email retention.

How long does Google keep emails in the Vault archive?

Google will not delete emails until the retention period ends. Learn more about using Vault for email retention.

How reliable is the Vault archive?

Customer data, the services database, and file system architecture are replicated between multiple geographically dispersed data centers. Learn more about Google’s enterprise reliability commitments.

Can I allow people outside my organization to access my Vault archive?

Customers can allow third party access to emails to meet their needs. Learn more about granting access to external users.

How do I access the emails archived by Vault?

Customers can review emails and search for emails on Google Vault. Learn more about using Vault to search for email.

How do I export information from the Vault archive?

Customers can create export sets and export them to the location or media of their choice. Learn more about exporting Vault data.

How does Google handle law enforcement requests?

Google complies with the law when responding to third-party requests for user information. Learn more about Google’s enterprise privacy commitments.

What certifications and standards does Vault meet?

Google Vault is SSAE 16, SOC 2 audited, and ISO 27001 certified. Learn more about Google’s enterprise compliance commitments.

Additional FAQs:

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