Google Apps Vault FAQ

How do I buy Vault for my domain?

For instructions on buying Vault or starting a free trial, see Buy Google Apps Vault.

If I delete a user from Google Apps, is this user's Vault data also deleted?

Yes. If you delete a user, all the data associated with the user's account will be removed from Google. As a best practice, Google recommends suspending user accounts instead of deleting them. When using a tool like Google Apps Directory Sync, ensure that the tool is configured to suspend accounts instead of deleting them.

How do I preserve data in Vault for a user who leaves the organization?

Do not delete the account. If you delete a user, you also delete that user's Vault archive.

If a user leaves your organization and you want to continue preserving that user's data in Vault, a Google Apps administrator should suspend the user's account. Email data is preserved for a suspended account, but the account can receive no new mail. Note that suspended accounts are billed the same as active accounts.

Can vanity domains be created for Vault? For example, vault.my_domain.com.

No. For security reasons, Vault can only be accessed through https://ediscovery.google.com.

What languages does Vault support?

Vault supports queries in every language that Gmail supports.

How long is email retained in Vault?

Customers can set email archive retention periods to meet their needs. Learn more about using Vault for email retention.

How does Vault monitor administrator actions?

All Vault administrator actions are monitored and tracked in an audit trail. If a user with privileges to change the retention period attempts to do so, that action will be tracked in the audit log. The action cannot be removed from the audit log. Learn more about Vault’s audit capabilities.

Can users delete emails from the Vault archive?

Users cannot delete emails that are archived until the archive period ends. Learn more about using Vault for email retention.

How long does Google keep emails in the Vault archive?

Google will not delete emails until the retention period ends. Learn more about using Vault for email retention.

How reliable is the Vault archive?

Customer data, the services database, and file system architecture are replicated between multiple geographically dispersed data centers. Learn more about Google’s enterprise reliability commitments.

Can I allow people outside my organization to access my Vault archive?

Customers can allow third party access to emails to meet their needs. Learn more about granting access to external users.

How do I access the emails archived by Vault?

Customers can review emails and search for emails on Google Apps Vault. Learn more about using Vault to search for email.

How do I export information from the Vault archive?

Customers can create export sets and export them to the location or media of their choice. Learn more about exporting Vault data.

How does Google handle law enforcement requests?

Google complies with the law when responding to third-party requests for user information. Learn more about Google’s enterprise privacy commitments.

What certifications and standards does Vault meet?

Google Apps Vault is SSAE 16, SOC 2 audited, and ISO 27001 certified. Learn more about Google’s enterprise compliance commitments.

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