Google Vault FAQ

Learn more about how Vault works.

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Licensing and accounts

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How do I buy Vault for my organization?

For many Google Workspace editions, Vault licenses are included for all users in your organization. If Vault isn't included in yours, you might be able to buy add-on licenses.

Vault licenses included Vault add-on licenses available
  • Business Plus
  • Enterprise
  • Education and Enterprise for Education
  • G Suite Business
  • Enterprise Essentials (domain-verified only)
  • G Suite Basic

Learn more about how to buy Vault licenses for your organization.

If a user's managed Google account id deleted, is any data retained by Vault for this user also deleted?

Yes. If you delete a user, all the data associated with the user's account is removed from Google.

When you delete a user:

  • You can't search for or export any of their data from Vault.
  • Any retention rules or holds placed on the user's data no longer apply. Data can be expunged right away.
  • You can recover data for 20 days after you delete the user. However, any data that is already expunged can't be recovered. Learn how to restore a recently deleted user.

As a best practice, we recommend you use an Archived User (AU) license to preserve the user’s data. For more information, see Manage former employees and their data. If you use Google Cloud Directory Sync, ensure that the tool is configured to suspend accounts instead of deleting them.

How do I preserve data for a user who leaves my organization?

Do not delete the account. If you delete a user, you also delete any data retained by Vault.

To keep a user's data available to Vault after they leave your organization, assign them an Archived User (AU) license. For more information, see Manage former employees and their data. Alternatively, you can suspend their account to preserve data and disable services, but a suspended account is billed the same a ctive account.

If a group is deleted, are messages in Groups retained by Vault also deleted?
Yes. When a group is deleted, messages in the group are also deleted, similar to what happens when you delete a user's account. Messages in Groups are deleted even when the deleted group was subject to a hold or retention rule. However, messages in Gmail that accounts receive through a subscription to a group aren't deleted and are subject to Gmail retention rules and holds.

Using Vault

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How do I access data through Vault?

To access data, sign in to, create a matter, and search your organization's data. Your Vault admin might restrict the data that you can access and search. Learn how to search for data and about Vault privileges.

Can vanity domains be created for Vault? For example,

No. For security reasons, Vault can only be accessed through

Can I allow people outside my organization to access my organization's data through Vault?

You can allow third parties to sign in to Vault. Learn how to allow an external user to access Vault.

How do I export data using Vault?

Learn how to export Vault data.

How Vault works

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How long is data retained by Vault?

You can set retention periods to meet your needs, including indefinite retention. Learn more about Vault retention.

Can users delete data that's retained by Vault?

Users can delete messages and items in Google services, but any data that's subject to a retention rule or hold remains available to Vault users in Vault. Deleted messages retained by Vault don't count against users' storage. Learn more about using Vault for retention.

How does Vault log Vault user actions?

All Vault user actions are monitored and tracked in an audit trail. If a user with privileges to change the retention period attempts to do so, that action is tracked in the audit log. The action can't be removed from the audit log. Learn more about Vault’s audit capabilities.

How reliable is Vault?

Google replicates your organization's data between multiple geographically dispersed data centers. Learn more about Google’s enterprise reliability commitments.

How does Google handle law enforcement requests?

Google complies with the law when responding to third-party requests for user information. Learn about Google’s enterprise privacy commitments.

What certifications and standards does Vault meet?

Learn about Google’s enterprise compliance commitments.


Other Vault FAQs:

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