Pixel phones have support options for in-warranty and out-of-warranty damage. The availability of mail-in and walk-in options depends on your phone's warranty status and your location.
Important: As part of our commitment to sustainability, we may remove paper warranty from the device packaging of Pixel 7 and Pixel 7 Pro phones. You can check the model and region warranty during phone setup. This info is available on your phone at any time, even if you also received a paper warranty. To find the warranty, under ‘Settings’, tap About phone 
Get ready to start a repair request
Important: You'll need to factory reset your phone before you get your phone repaired. If you don't, the service centre will reset it for you. A factory reset erases all your data from your phone.
- Back up your Google Account: To avoid loss of data, remember to back up, then factory reset your phone, and remove the SIM card.
- Check your repair options:
- Walk-in
- Services can often be completed on the same day. Check with your nearest service location for the exact time.
- Make sure that you bring your proof of purchase or invoice.
- If you can't find a service centre in your area, you can arrange for us to collect the phone from you. Fill in the Contact Us form.
- Mail-in: Find out how to send your phone for repair.
- Walk-in
Option 1: Bring your phone to a walk-in centre
Step 1: Find the nearest service centreBefore you take your phone to a service centre, review the in-store Terms of Service.
- Go to myaccount.google.com.
- On the left, tap Security
Your devices.
- On the phone, tap More
If you can't turn on your phone to reset it, or your phone isn't factory reset when you bring it to a service partner, they'll reset it for you. Remember to keep your SIM card.
During your visit, the service partner checks the warranty status of your phone, inspects it to confirm the damage reported and gives you the cost of the service. To verify the warranty status, provide your proof of purchase or invoice.
If damage is found during inspection that increases the service cost, the partner will contact you to approve the new cost before the service starts. Partial services aren't available
Once your service has been completed, the service centre notifies you that the phone is ready for pick-up.
If you don't have a walk-in centre in your city, contact us to arrange for the device to be collected from you.
Option 2: Send your phone for repair (mail-in)
Important: Google provides Pixel phone services through our authorised service partner company, F1 Info Solutions and Services Pvt. Ltd. The type of service available depends on your location by PIN code.
Step 1: Book your serviceBased on your location by PIN code, you could have mail-in service.
- Back up your phone's data.
- Pack the phone and copies of the invoice and proof of purchase in the original box. Use bubble wrap or soft-cushion packaging to prevent in-transit damages.
- Within 48 hours, you'll receive an email from our service partner with the information on the service request ticket number. You'll receive an update once the service centre has dispatched the device post-service.
Important: You get updates on the status of your service by email. The standard turnaround time is 19 working days for mail service.
If you have any questions about your phone's out-of-warranty service status, physical damage or paid service, contact us.
Get ready to start a repair
- Check your warranty status: You'll need your phone's IMEI number. To check your device warranty, please go to Warranty helper.
- Back up your Google Account: To avoid loss of data, remember to back up.
- Check your repair options:
- Walk-in: Repairs can often be completed on the same day. Check with your nearest repair location for the exact time. Learn more about authorised service providers.
- Mail-in: Repairs take 7–10 working days once you send your phone via post.
- Repair your own phone: To fix your phone yourself, learn how to repair your own Pixel phone.
- Learn how to get Preferred Care from the Google Store.
- Learn how to increase coverage with device protection.
Start a repair
Important: These steps apply for users in Austria, Belgium, Canada, Denmark, France, Germany, Ireland, Italy, Japan, the Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, the United Kingdom and the United States. To check your repair options in other countries, contact Google Support.
- Start the process at the Google Store in a supported country.
- Tap Get started.
- Enter your phone's IMEI number.
- If you've started a return or replacement already but would like to have your phone repaired instead, contact us.
- On the next screen, confirm that the IMEI entered matches the phone that you want repaired.
- Select the issues that apply to your phone. You'll find out which issues are covered for your phone and the available repair options.
- Based on the repair option that you choose, follow the below instructions to get your device ready.
Option 1: Take your phone for repair (walk-in)
- Go to myaccount.google.co.uk.
- On the left, tap Security
Your devices.
- On the phone, tap More
Make arrangements to visit your nearest repair partner with your phone.
During your visit, the partner will check the warranty status of your phone, inspect it to confirm the damage reported and give you the cost of the repair. Most repairs can be completed the same day.
- For in-warranty devices or damage types, there's no charge for the repairs.
- For out-of-warranty devices or damage types, prices may vary.
If damage is found during inspection that increases the repair cost, the partner will contact you to approve the new cost before the repair starts. Partial repairs aren't available.
Option 2: Send your phone for repair (send-in)
Step 1: Choose delivery options and create repair orderCreate your repair order
- Create a repair request.
- Check and agree to the repair terms.
- Check the details for your repair and the estimated repair cost.
- Tap to Confirm purchase.
Warranties and repair costs
- For in-warranty devices or damage types, there’s no charge for the repairs.
- For out-of-warranty devices or damage types, you'll find the estimated repair cost on the last page before you confirm the purchase and create the repair order.
Check that the address information is accurate. You won't be able to edit the address once you've finished the order.
Decide how you'd like to send your phone in for repair:
- Your own packaging: Use the repair order email to print out the attached delivery label, the Return Merchandise Authorisation (RMA) slip and battery safety label (in the US) to send the phone.
- If you choose this option, you’re responsible for any damage that might occur to your phone in transit. Before you send your phone, make sure that you pack it securely. As packaging can differ from customer to customer and there's a risk that the phone can be damaged in transit, after a successful repair, the repair centre will use certain sturdy boxes to post your phone.
- Prepaid packaging: Once you place your repair order, the prepaid packaging takes 1–2 working days to arrive and contains padding to keep the phone secure. Print out the RMA slip and delivery label that you received in the instruction email to post the phone.
Before you send or bring your phone for repairs, back up your phone and remove the SIM card. For eligible Pixel phones, you may enter Repair mode. Otherwise, factory reset your phone. A factory reset deletes all data saved on your phone. If you can't factory reset your phone, log out of your Google Account on the phone:
- Go to myaccount.google.co.uk.
- On the left, tap Security
- On the phone, tap More
If you can't turn your phone on to reset it, it isn't in repair mode or you have not done the factory reset, the repair partner will reset it for you. Remember to keep your SIM card.
Option 3: Repair your own Pixel phone or Pixel Tablet
Learn about the mail-in repair process
- If you have any screen protector, it will be removed to assess your phone's full functionality.
- If the phone that we receive is different from the one in the order, we can't process your repair and we'll return the phone to you.
- If the inspection confirms that the repair is covered under warranty, the repair will begin and you won't be charged.
- If the repair costs less than or matches the estimate, you'll be charged as soon as the inspection is complete, and the repair begins.
- If we find other damage that wasn't in the original order and the repair cost increases, we'll ask you to approve the new cost before the start of the repair.
- Note that while we estimate 7–10 working days to finish the whole repair order, this doesn't include time taken to approve the updated cost.
- All damages in the repair order will be repaired at the same time, so partial repairs aren't available.
- You'll have 10 days to accept the updated repair order and the final cost.
- If you don't respond within 10 days or you reject the updated order, your repair order is cancelled. Your phone is returned to you unrepaired, and you aren't charged.
After inspection and any final approval that we might need from you, we start the repair.
Cosmetic damage, like scratches, won't be repaired. If our inspection shows only cosmetic damage, your phone will be returned to you unrepaired.
Once the repairs are done, you'll receive an email that the repair is complete and your phone is sent back to you with a tracking link