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Our software update is being released in phases. New features will gradually roll out across all regions. Stay tuned for updates.

Troubleshoot your phone

  1. Fix battery drain problems on a Pixel phone

    To troubleshoot battery and performance problems on Pixel 7a and earlier, including Pixel Fold, you can use our self-help flow. Fix battery or performance issues If your phone's battery life seems poor or short, it could be that a downloaded app uses too much battery. You can adjust your phone settings to help its battery last. To fix battery drain, use the steps below. Important: Some of these steps work only on Android 9.0 and up. Learn how to check your Android version. The Pixel battery continuously learns your behaviors and optimizes itself based on your most recent app usage. When you se…
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  2. Fix Bluetooth problems on your Pixel

    To troubleshoot Bluetooth problems, you can use our self-help flow. Fix your Bluetooth issue If your car or Bluetooth accessory isn’t connecting to your phone, try the solutions below. Important: Some of these steps work only on Android 8.0 and up. Learn how to check your Android version. Fix your Pixel Fold Bluetooth connection issue Step 1: Check Bluetooth basics Turn Bluetooth off and then on again. Learn how to turn Bluetooth on and off. Confirm that your devices are paired and connected. Learn how to pair and connect via Bluetooth. Restart your devices. Learn how to restart your Pixel pho…
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  3. Clean your Pixel phone

    Wiping your Pixel phone clean can help protect it from stains and wear. You can also disinfect your Pixel phone with household disinfecting wipes. For your Pixel phone's materials and design details, see the tech specs. Important: Avoid getting moisture or soap in openings, like the USB-C port. Don’t use bleach. Wipe your phone clean Turn off and unplug your phone. With a soft, lint-free cloth, gently wipe off your phone. For most: Streaks, smudges, or dust, use a dry cloth. Color transfers, like from makeup or a new pair of jeans, use a damp cloth. Other stains or grime: Screen: Use screen wi…
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  4. Fix your Camera app on your Pixel phone

    To troubleshoot camera problems, you can use our self-help flow. Fix your camera issue Important: Pixel phones have a larger camera that uses additional components to focus quickly. If you shake the phone, the camera may make a slight rattling noise. This is normal and expected behavior. On Pixel 6, you may hear it on the main camera. To get camera help, activate Google Assistant on your Pixel 8 and Pixel 8 Pro and say, "I'm having issues with my camera." Learn more about Pixel support on Assistant. Step 1: Clean your camera's lens & laser Important: Some of these steps work only on Android 8.…
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  5. Fix a Pixel that freezes or won't respond

    Try the following steps if your phone: Freezes Stops responding Is stuck with the screen on After each step, restart your phone to see if it fixed the issue. Important: Some of these steps work only on Android 8.0 and up. Learn how to check your Android version. Restart your phone If your phone is frozen with the screen on, hold down the power button for about 30 seconds to restart. Troubleshoot your phone Check for Android updates Open your phone's Settings app. Near the bottom, tap System Software update. When the update status appears on your screen, follow the steps. Check storage & clear …
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