Troubleshoot your phone

  1. Fix battery drain problems on a Pixel phone
    If your phone's battery life seems poor or short, a downloaded app could be using too much battery. You can also choose settings to help your battery last. To troubleshoot battery drain, use the steps below. Important: Some of these steps work only on Android 9 and up. Learn how to check your Android version. Change settings If your phone's battery life is too short, try these tips for longer battery life. You can also learn which activities use the most battery. Check apps Tip: You can’t force stop or uninstall Google Play services. Google Play services lets your phone use Google services. It’s integrated with Android. Learn about Google Play services. Step 1: Restrict apps that use the most battery Restrict apps with high background battery use Open your phone's Settings app. Tap Battery. If you see a card with advice to restrict an app, tap the card  Restrict. Restrict apps with high overall battery use Open your phone's Settings app. Tap Battery  More  Battery usage. Under "Battery usage since full charge," see a list of apps with the percentage of your battery used. Tip: To see services as well as apps, tap More  Show full device usage. To see or change how a listed app uses battery, tap it.​ For some apps, you can turn on Background restriction. For all apps, we recommend keeping Battery optimization on. Step 2: Force problem apps to stop Important: If you force stop some essential apps or services, your phone won't work correctly. Force stop isn’t available for all apps. Open your phone's Settings app. Tap Apps & notifications  the app. If needed, tap App info before the app. Tap Force stop  OK. Step 3: Uninstall problem apps Touch and hold the app that you want to uninstall. To see your options, start dragging the app. Drag the app to Uninstall at the top of the screen. If you don't see "Uninstall," you can't uninstall the app. Lift your finger. Tip: You can see Uninstall, Remove, or both. "Uninstall" removes the app from your phone. "Remove" removes it from your Home screen only. Check phone Restart your phone (reboot) On most phones, press your phone's power button for about 30 seconds, or until your phone restarts.  On the screen, you might need to tap Restart . Check for Android updates Open your phone's Settings app. Near the bottom, tap System  Advanced  System update. Your update status will appear. Follow any steps on the screen. Check for app updates On your phone, open the Google Play Store app . Tap Menu   My apps & games. Apps with available updates are labeled "Update." If an update is available, tap Update. If more updates are available, tap Update all. Try advanced steps Reset to factory settings IMPORTANT: A factory data reset will remove all data from your phone. While any data stored in your Google Account will be restored, all apps and their associated data will be uninstalled. Before you perform a factory data reset, we recommend backing up your phone. Learn how to back up and restore data. Learn how to perform a factory data reset. Post your question to a Google forum If you're still having issues with your phone, you can post your questions to the Pixel community on our forums for other possible solutions. Related articles Get the most life from your battery Stretch a low battery’s power Use battery saver Check battery level
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  2. Fix Bluetooth problems on your Pixel
    If your car or Bluetooth accessory isn’t connecting to your phone, try the solutions below. Note: Some of these steps work only on Android 8.0 and up. Learn how to check your Android version. Step 1: Check Bluetooth basics Turn Bluetooth off and then on again. Learn how to turn Bluetooth on and off. Confirm that your devices are paired and connected. Learn how to pair and connect via Bluetooth. Restart your devices. Learn how to restart your Pixel phone or Nexus device. Step 2: Troubleshoot by problem type Can't pair with car Step 1: Clear devices from your phone's memory Open your phone's Settings app. Tap Connected devices  Previously connected devices. If you don't see "Previously connected devices," tap Bluetooth. If you see devices you're not currently using, next to each device name, tap Settings   Forget  Forget device. If you paired your phone and car before, next to your car's name, tap Settings   Forget  Forget device. Step 2: Clear phones from your car's memory To clear phones paired with your car, follow your car's manual. Clear any phones you're not currently using. If you paired your phone and car before, clear your phone. Step 3: Refresh the device list, then pair To learn whether to pair from your phone or car, check your car’s manual. Pair from your phone Check that your car is discoverable and ready to pair. Open your phone's Settings app. Tap ;Connected devices. If you see "Bluetooth," tap it. Tap Pair new device  your car's name. Pair from your car Open your phone's Settings app. Tap Connected devices. If you see "Bluetooth," tap it. Keep this screen open. On your car's list of devices, pick your phone's name.  If asked, check that the PINs shown on your phone and car's screens match. Tap Allow access to your contacts and call history. Tap Pair, Accept, or Confirm. Can't pair with accessory Can't pair with Wear OS If you're pairing your watch with your phone for the first time, try these troubleshooting steps. If your watch keeps disconnecting from your phone, try these reconnection steps. Can't pair with other accessories Check that your accessory is discoverable and ready to pair. Follow the instructions that came with your accessory. Often, you'll see a blue light on an accessory when it's ready to pair. You must connect some accessories, like folio keyboards, to your phone or tablet before they can pair. Refresh your accessory list. Open your phone's Settings app. Tap Connected devices. If you see "Bluetooth," tap it. Tap Pair new device  your accessory's name. If your accessory needs a passcode and you don't have it, try 0000 or 1234 (the most common passcodes). Can't hear music Important: Not all cars can play music by Bluetooth. If the problem is with a car, check the car's manual. Check that the volume is up on your phone and car or accessory. Check that other devices paired with your phone aren't playing the music. Check that Media audio is turned on: Open your phone's Settings app. Tap Connected devices. If you see "Bluetooth," tap it. If you see Previously connected devices, tap it. Next to your car or accessory's name, tap Settings . Turn on Media audio. Can't make or get calls Important: Not all cars can make or get phone calls by Bluetooth. If the problem is with a car, check the car's manual. Check that other devices paired with your phone aren't getting your calls. Turn on Phone audio: Open your phone's Settings app. Tap Connected devices. If you see "Bluetooth," tap it. If you see Previously connected devices, tap it. Next to your car or accessory's name, tap Settings . Turn on Phone audio. Related articles Connect via Bluetooth Bluetooth profiles Share a mobile connection via Bluetooth
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  3. Fix sound problems
    If your phone makes intermittent or distorted sounds, try the following steps: I can't clearly hear sounds from my phone If the sound from your phone is intermittent or distorted, try the following steps: Step 1: Check the strength of your mobile data connection. At the top of your screen, find the mobile signal icon. A filled triangle means that you have a strong signal . If you don’t have a strong connection, find an area with a stronger signal. Try going outside or to another indoor location. Tip: To find where your mobile carrier has coverage, go to their website and check their coverage map. If you’re in a crowded area, like a city center, mobile data connections can be slower due to the number of people on the same network. Step 2: Turn off Bluetooth. Learn how to turn off Bluetooth.  Step 3: Turn the volume up or down. Some music sounds distorted when played loudly. Learn how to find your volume buttons. Step 4: Turn Wi-Fi on or off. If Wi-Fi is on, turn it off, then make a call. If Wi-Fi is off, turn it on, then make a call. Step 5: If you’re on a video call, turn video off and back on. Step 6: If you’re in motion, like in a train or car, wait until you stop before you call. Step 7: Restart your phone. Press your phone’s power button. On the screen, tap Restart . You can also press your phone’s power button for about 30 seconds to restart your phone. Step 8: If you’re on a call, turn your speakerphone on, then off. If you can’t hear sound when your speakerphone is on or off, learn how to contact Pixel support. Step 9: Play 2-3 different songs or videos from different apps, like a recorded video on your phone and a song from a music app. If only some sounds are distorted, those sound files could be broken. If all sounds are distorted, learn how to contact Pixel support. I can't hear sound at all or it’s low volume If the sound from your phone is low volume, or there’s no sound at all, try the following steps: Step 1: When you make a call, check that your phone’s top speaker aligns with your ear. Learn where your top speaker is located. Step 2: Check that your volume is turned up. Learn how to change your volume settings. Learn the location of your volume buttons. Step 3: Check the strength of your mobile data connection. At the top of your screen, find the mobile signal icon. A filled triangle means that you have a strong signal . If you don’t have a strong connection, find an area with a stronger signal. Try going outside or to another indoor location. Tip: To find where your mobile carrier has coverage, go to their website and check their coverage map. If you’re in a crowded area, like a city center, mobile data connections can be slower due to the number of people on the same network. Step 4: Turn off Bluetooth. Learn how to turn off Bluetooth.  Step 5: Turn Wi-Fi on or off. If Wi-Fi is on, turn it off, then make a call. If Wi-Fi is off, turn it on, then make a call. Step 6: If you have a screen protector or case, remove it. Step 7: Close all your apps. Learn how to close apps. Step 8: Restart your phone. Press your phone’s power button. On the screen, tap Restart . You can also press your phone’s power button for about 30 seconds to restart your phone. Step 9: If you’re on a video call, turn video off and back on. Step 10: Check your phone hardware. Check your speakers and microphones. If they're dirty, gently clean with a soft, lint-free cloth. Learn the location of your speakers and microphones. Check your phone’s USB-C port. If it’s dirty, gently clean with a soft, lint-free cloth. If you’re on a call, turn your speakerphone on, then off. If you can’t hear sound when your speakerphone is on or off, learn how to contact Pixel support. If you plugged in headphones, unplug or disconnect them, then plug back in. If you still can’t hear sound, listen without headphones or try a different pair. Important: If a “Liquid or debris in USB port” message opens, follow these steps. Advanced troubleshooting Consider a factory reset of your phone. Learn how to perform a factory reset. Others can’t hear me on phone calls Step 1: Make sure you’re not muted. While on a call, look at your phone. Check if the microphone icon is highlighted or not. If it’s highlighted, tap it to unmute. Step 2: Turn off Bluetooth. Learn how to turn off Bluetooth.  Step 3: Close all your apps. Learn how to close apps. Step 4: Restart your phone. Press your phone’s power button. On the screen, tap Restart . You can also press your phone’s power button for about 30 seconds to restart your phone. Step 5: Check your phone accessories. If you have a screen protector or case, remove it. We recommend you use a phone case made for Pixel, like those on the Google Store. If you’re using audio accessories like headphones, try a different accessory. Step 6: Check your phone hardware. Check your speakers and microphones. If they're dirty, gently clean with a soft, lint-free cloth. Learn the location of your speakers and microphones. Check your phone’s USB-C port. If it’s dirty, gently clean with a soft, lint-free cloth. Important: If a “Liquid or debris in USB port” message opens, follow these steps. Step 7: Update your phone to the latest Android version. Learn how to check your Android version. Step 8: Check your microphones. Use the Recorder app to record . If you hear your recording, your bottom microphone works. Use your camera to record a video with sound . If you hear sound in the video, your top microphone works. If one of your microphones doesn't work, learn how to contact Pixel support. Advanced troubleshooting Consider a factory reset of your phone. Learn how to perform a factory reset. Others can't hear me on app calls like Duo or Skype Step 1: Make sure you’re not muted. While on a call, look at your phone. Check if the microphone icon is highlighted or not. If it’s highlighted, tap it to unmute. Step 2: Turn off Bluetooth. Learn how to turn off Bluetooth.  Step 3: Close all your apps. Learn how to close apps. Step 4: Restart your phone  Press your phone’s power button. On the screen, tap Restart . You can also press your phone’s power button for about 30 seconds to restart your phone. Step 5: Check that your apps are up to date. Learn how to update an app. Step 6: Update your phone to the latest Android version. Learn how to check your Android version. Step 7: If you use a specific app, like a video messaging app, check that the app has permission to use your microphone. Learn how to change app permissions. Step 8: Remove and reinstall the app.  Learn how to remove apps or reinstall apps on your phone. Advanced troubleshooting Consider a factory reset of your phone. Learn how to perform a factory reset. Learn how your Pixel speakers & microphones work Pixel phones have 2 speakers and 3 microphones. Learn where your speakers and microphones are located. Your phone uses different speakers and microphones for different tasks. Both speakers play music, but the bottom speaker is louder. How your phone uses your top speaker The top speaker is the receiver speaker. It primarily works during phone calls. When you hold your phone to your ear, the top speaker is on. This feature lets you hear the caller while the bottom speaker is off. Because the top speaker is smaller than the bottom speaker, it will sound much quieter when isolated from the bottom speaker. How your phone uses your bottom speaker The bottom speaker is larger and usually louder. When you’re on a call, it will only make noise if you turn on the speakerphone button.   How your phone uses your microphones Your phone has 3 identical microphones, but might not use them all at once. The quality of the recording depends on the app you use. Related articles Change volume, sound, & vibrate settings Listen to music, calls & more on your phone
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  4. Clean your Pixel phone
    By wiping your Pixel phone clean when needed, you can help protect it from stains and wear that can happen over time. You can also disinfect your Pixel phone with household disinfecting wipes. For your Pixel phone's materials and design details, see the tech specs. Important: Avoid getting moisture or soap in openings, like the USB-C port. Don’t use bleach. Wipe your phone clean Turn off and unplug your phone. With a soft, lint-free cloth, gently wipe off your phone. For most: Streaks, smudges, or dust, use a dry cloth. Color transfers, like from makeup or a new pair of jeans, use a damp cloth. Other stains or grime:  Screen: Use screen wipes or eyeglasses cleaner.  Back and sides: Use ordinary household soap or bleach-free cleaning wipes.  Disinfect your phone To disinfect your phone, including your screen, you can use ordinary household disinfecting wipes or 70% isopropyl alcohol-based wipes. Don’t use wipes that have bleach. Help your phone look & work its best longer Avoid dropping your phone. Avoid getting moisture or soap in openings. Avoid harsh cleaners and rough scrubbing. When disinfecting the screen, avoid excessive wiping. Avoid spraying cleaners or compressed air at your phone. Tip: Use a case designed for your phone. See Pixel cases on the Google Store. Related articles Clean your case's fabric Help prevent water damage Help prevent a cracked screen
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  5. Fix problems with your camera on Pixel phone
    If your camera isn't working on your phone, try these steps to fix the problem. After each step, open your camera and check whether it fixed the issue. If not, try the next step. Note: Some of these steps work only on Android 8.0 and up. Learn how to check your Android version. Step 1: Clean your camera's lens & laser If your photos and videos look hazy, or the camera has difficulty focusing, try cleaning the camera lens. If your phone has a laser sensor, also try cleaning the sensor. You can see where the lens and laser are on your Pixel phone or Nexus device. To clean the camera lens and laser sensor, wipe them gently with a soft, clean cloth. Tip: Your camera might let you know if it thinks your lens is dirty. Learn how to turn dirty lens warnings on or off. Step 2: Restart your phone Press and hold your phone's Power button. Tap Power off. After your phone turns off, press and hold the Power button until your phone turns back on. Step 3: Clear the app's cache Open your phone's Settings app. Tap Apps & notifications  See all apps  Camera. (If you don't see "See all apps," tap App info.) Tap Storage Clear Cache. Step 4: Update your apps Open your phone's Google Play Store app . Tap Menu My apps & games. If any apps need updates, tap Update. Step 5: Check whether other apps are causing the problem Press and hold your phone's Power button. On your screen, touch and hold Power off . Your phone starts in safe mode. The words "Safe mode" show at the bottom of your screen. Open your camera and check whether the camera is working. If Google Camera works in safe mode, another app might be the problem. To stop using safe mode, restart your phone. Uninstall your most recently downloaded app. Open your camera and check if the issue is fixed. If not, repeat the previous step. If the problem is fixed, reinstall any apps you removed before the last app. If Google Camera doesn’t work in safe mode, see more ways to fix an app.
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  6. Fix a Pixel that freezes or won't respond
    Try the following steps if your phone: Freezes Stops responding  Is stuck with the screen on After each step, restart your phone to see if it fixed the issue. Note: Some of these steps work only on Android 8.0 and up. Learn how to check your Android version. Restart your phone If your phone is frozen with the screen on, hold down the power button for about 30 seconds to restart. Troubleshoot your phone Check for Android updates Open your phone's Settings app. Near the bottom, tap System  Advanced  System update. Your update status will appear. Follow any steps on the screen. Check storage & clear space Open your phone's Settings app. Tap Storage. See how much storage you have available. Your phone can start having issues when less than 10% of storage is free. If you're running low on storage, learn how to free up space. Troubleshoot apps on your phone Check for app updates On your phone, open the Google Play Store app . Tap Menu   My apps & games. Apps with available updates are labeled "Update." If an update is available, tap Update. If more updates are available, tap Update all. Close apps you're not using Open your phone's Settings app. Tap Apps & notifications  the app. If needed, tap App info before the app. Tap Force stop  OK. Tip: To help identify which apps are causing problems, make a list of the apps you force stop. Find out if an app causes your problem Step 1: Restart in safe mode Important: Safe mode temporarily turns off all downloaded apps. Check if the problem goes away. If it does, an app is likely causing your problem. Go to the next step. If the problem doesn't go away, skip to Advanced troubleshooting. Step 3: Restart your phone normally & check apps Restart your phone. One by one, remove recently downloaded apps. Learn how to delete apps. After each removal, restart your phone normally. See whether removing that app solved the problem. After you remove the app that caused the problem, you can add back the other apps that you removed. Learn how to reinstall apps. Advanced troubleshooting Consider resetting your phone to factory settings IMPORTANT: A factory data reset will remove all data from your phone. While any data stored in your Google Account will be restored, all apps and their associated data will be uninstalled. Before you perform a factory data reset, we recommend backing up your phone. Learn how to back up and restore data. Learn how to perform a factory data reset. Tip: If an app that you downloaded caused the issue and you reinstall that app, the problem could come back. Post your question to a Google forum If you're still having issues with your phone, you can post your questions to the Pixel community on our forums for other possible solutions. Related articles Fix a phone that's restarting or crashing Speed up a slow phone Manage storage & memory
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