Get Preferred Care from the Google Store

When you buy an eligible device from the Google Store, add Preferred Care¹ to get the following benefits:

Choose your location:

Preferred Care 2-Year and Preferred Care Monthly Coverage plans:

• All phones come with a manufacturer’s warranty to cover mechanical or electrical breakdowns that occur through no fault of the owner. Google Preferred Care plans provide this coverage after the manufacturer’s warranty expires, for as long as a device is enrolled.
• Preferred Care covers accidental damage (including drops, liquid spills, and cracks) for the term of the plan, effective when your device ships.
• The 2-year plan is available through a one-time payment or through monthly payments with financing (US only). This coverage option provides 24 months of protection, effective when the device ships.
• The Monthly Coverage plan is available as a monthly recurring payment and provides up to 60 months of protection, depending on the purchased product, effective when the device ships.

The Preferred Care 2-year plan is currently available for Pixel 7 Pro, Pixel 7, Pixel 6a, Pixel 6 Pro, Pixel 6, Pixel 5a (5G) (US only), Pixel 5, Pixel 4a (5G), Pixel 4a, Pixel Slate, Pixelbook, and Pixelbook Go devices purchased in the US, Canada, and Puerto Rico (depending on availability). Preferred Care Monthly Coverage plan is currently available for Pixel 7 Pro, Pixel 7, Pixel 6a, Pixel 6 Pro, Pixel 6, and Pixel 5a (5G) (US only). Claims are subject to a service fee outlined in the Service Fees section below.

Preferred Care 2-year and Monthly Coverage plans aren't available for any devices not listed.

Buy Preferred Care with a device on the Google Store

To purchase Preferred Care with a device from the Google Store:

1. Select a device and continue to the Services page.
2. In the "Preferred Care" box, select Add to order.
3. Complete the checkout process. Your coverage period starts when your device ships.

Buy Preferred Care after you’ve purchased a device from the Google Store

You can enroll in Preferred Care after you purchased your device from the Google Store up to 15 days after your device has been shipped.

1. Navigate to the Preferred Care management page at store.google.com/preferred_care.
2. Locate the device order you’d like to add Preferred Care to and click Review and buy.
3. Once Preferred Care is purchased, a new order will be generated with a separate email confirmation.

Tip: When you buy Preferred Care through the Google Store, device repair or replacement is handled by Assurant¹, our partner who provides coverage for your device.

What it covers

Accidental damage

Preferred Care 2-year plan and Preferred Care Monthly Coverage plan:

Covers accidental damage (including drops, liquid spills, and cracks). Pricing, service fees, and claim limits can be found in the tables below.

To start a claim, follow these steps.

Mechanical or electrical breakdowns

Covers your device from mechanical or electrical failure after the manufacturer's warranty expires for as long as the device is enrolled.

Coverage, pricing & service fees

Preferred Care 2-year plan and Preferred Care Monthly Coverage US is subject to the service fees below:

Category	Device	Plan per device (plus applicable taxes)	Accidental damage2 walk-in screen repair3 service fee (plus applicable taxes)	Mechanical or electrical breakdown & all other accidental damage2 repair or replacement service fee (plus applicable taxes)
Phones	Pixel 7 Pro	Two-Year Coverage: $199 USD Monthly Coverage: $9/mo USD Duration: 60-month maximum	$29 USD	$99 USD
	Pixel 7	Two-Year Coverage: $149 USD Monthly Coverage: $7/mo USD Duration: 60-month maximum	$29 USD	$79 USD
	Pixel 6a	Two-Year Coverage: $99 USD Monthly Coverage: $5/mo USD Duration: 60-month maximum	$29 USD	$49 USD
	Pixel 6 Pro	Two-Year Coverage: $199 USD Monthly Coverage: $9/mo USD Duration: 36-month maximum	$29 USD	$149 USD
	Pixel 6	Two-Year Coverage: $149 USD Monthly Coverage: $7/mo USD Duration: 36-month maximum	$29 USD	$99 USD
	Pixel 5a (5G) (US only)	Two-Year Coverage: $99 USD Monthly Coverage: $5/mo USD Duration: 36-month maximum	$69 USD	$99 USD
	Pixel 5	$129 USD	$99 USD	$129 USD
	Pixel 4a (5G)	$129 USD	$99 USD	$129 USD
	Pixel 4a	$99 USD	$69 USD	$99 USD
	Pixel 4	$149 USD	$79 USD	$129 USD
	Pixel 4 XL	$149 USD	$99 USD	$149 USD
	Pixel 3a	$89 USD	$29 USD	$79 USD
	Pixel 3a XL	$89 USD	$39 USD	$89 USD
	Pixel 3	$129 USD	$49 USD	$99 USD
	Pixel 3 XL	$129 USD	$79 USD	$129 USD
	Pixel 2	$129 USD	N/A	$79 USD
	Pixel 2 XL	$129 USD	N/A	$99 USD
Laptops	Pixelbook Go	$149 USD	N/A	$99 USD
	Pixelbook	$249 USD	N/A	$99 USD
	Pixel Slate	$149 USD	N/A	$99 USD

 

Claim limits

Category	Device	2-year plan	Monthly Coverage
Phones	Pixel 6 / 6 Pro and future devices	2 incidents per consecutive 12-month period based on the date of the first repair or replacement	2 incidents per consecutive 12-month period based on the date of the first repair or replacement
	Pixel 5a (5G) (US only)	2 incidents over 24-month period	2 incidents per consecutive 12-month period
	Pixel 5 and prior devices	2 incidents over 24-month period	N/A
Laptops	All available	2 incidents over 24-month period	N/A

Start a Preferred Care claim for your device

Important: Before you file a claim for a device that doesn’t work, turn it off and then on again.

What to know about filing a claim

• Start your claim as soon as possible (claim must be reported within 90 days of the incident).
• Walk-in repairs require an IMEI and are available at participating uBreakiFix by Asurion or Asurion Tech Repair & Solutions stores. Walk-ins are available for Pixel screen repairs only.
• If your device malfunctions, visit mydeviceprotect.com or call Assurant at 877-406-4372.
• If you don’t know how long it’s been since you bought your device, check your order history on the Google Store.
• If your claim is authorized for a replacement, your replacement can only be shipped to the same country where you bought coverage. Your replacement may be a new, refurbished, or recertified device of like kind and quality. For complete details, read sample terms and conditions.

File a Preferred Care claim on the web

To start a claim, visit mydeviceprotect.com. Have your device’s IMEI number (for phones) or serial number (for all other devices) ready.

File a Preferred Care claim over the phone

1. To find your device’s IMEI number (for phones) or serial number (for all other devices), go to your order details page.
2. Call Assurant at 877-406-4372. You’ll need your credit card to pay the deductible as listed in the deductibles chart.
3. If your claim is authorized for a replacement, you’ll get an email confirming your approved replacement. If your claim is authorized for walk-in repair, you’ll receive an email with walk-in center location information.
4. If you get a replacement device:
   • Pixel phone users: Reset your broken device to factory settings, if possible. Remove the SIM card from your broken device and place it in the new one.
   • Pixelbook and Pixel Slate users: Reset your broken device to factory settings, if possible.
5. Print the RMA packing slip attached to your confirmation email and put it in the box with your damaged device. You can reuse the box your replacement came in.
6. Print the attached prepaid shipping label. Then, put the shipping label on the outside of the box.
7. To find out how to ship your package, check the shipping label.
8. Send your damaged device back within 14 days of getting your replacement.
   • If you don't return your device in the 14-day window, you will be charged the unrecovered equipment fee listed in your coverage documents.
   • To find out when your package has been received, you can track it with the return tracking number on your shipping label.

When you can get a replacement

You may be entitled to a replacement in the accidental damage or mechanical or electrical breakdown situations described above.

Replacements are not available if:

• You lost your device, it was stolen, or you don’t have it anymore.
• If your claim is for accidental damage and you have reached your previously stated maximum claim limit.

Important: Preferred Care doesn't cover losses caused by or resulting from abuse, misuse, service performed by anyone not authorized by the manufacturer or Assurant, intentional or cosmetic damage, manufacturer’s recall, losses covered under the manufacturer’s warranty, and certain acts of God. Refer to your coverage documents for a complete list of exclusions

For a complete list of exclusions, read Preferred Care from the Google Store Sample Terms and Conditions.

Cancel or transfer Preferred Care

Cancel and get a refund

If you’re not happy with Preferred Care from the Google Store, you can contact Google to get a refund.

• Within 30 days of buying: If you haven’t filed a claim, you can get a full refund for Preferred Care.
• After 30 days: You can get a prorated refund (less any claims paid up to the cancellation date).

Cancellation/refund provision may vary by state. For state-specific cancellation and refund methods, check plan Terms and Conditions.

Cancel Pixel Pass (US Only)

When included in Pixel Pass, Preferred Care can't be cancelled as a standalone service. In order to cancel Preferred Care, your Pixel Pass subscription must be cancelled.

For info on Pixel Pass and how to purchase, read Subscribe to Pixel Pass.

For info on how to cancel Pixel Pass, read Cancel Pixel Pass.

Transfer Preferred Care

Preferred Care 2-year plan for Pixel 6, Pixel 6 Pro, and older devices can be transferred if you give your device to a new owner. You can request to transfer Preferred Care to the new owner by visiting mydeviceprotect.com. Transfers only work in the country where the device was bought. (For example, if you bought the device in the US, you can’t transfer Preferred Care if you give the device to someone in Canada.)

Preferred Care can’t be transferred to a different device. It covers only the device with which it was purchased.

Preferred Care 2-year plan for Pixel 6a and newer devices and Preferred Care Monthly Coverage plan can not be transferred to a new owner.

Get a refund for a returned device

If you return your device to Google within 30 days of buying it, we’ll automatically cancel your Preferred Care plan and refund you the full price of the plan.

¹Plan is provided by Federal Warranty Service Corporation in all states except CA, where it’s Sureway, Inc., FL, where it’s United Service Protection, Inc., and OK, where it’s Assurant Service Protection, Inc. All these companies operate under the trade name Assurant. For more information, including limitations and exclusions, read Preferred Care Sample Terms and Conditions. Your service contract with Assurant and related communications will be delivered via email. To view your documents, you must provide us with a valid email address. You will also need a device with Internet access, print and/or storage capability. If you do not receive your service contract within 2 business days, would like to request a paper copy, or for customer support and general program inquiries, please contact Assurant at 877-406-4372. To request a sample copy of the terms and conditions specific to your state, call 866-450-5185.

²Claim limits apply. Refer to your coverage documents for details.

³Cracked screen-only repair applies when service is available and provided through our participating walk-in centers. Walk-in centers are not available in every state in the U.S. Visit ubreakifix.com/locations to check the list of locations.

Preferred Care 2-Year and Preferred Care Monthly Coverage plans:

• All phones come with a manufacturer’s warranty to cover mechanical or electrical breakdowns that occur through no fault of the owner. Google Preferred Care plans provide this coverage after the manufacturer’s warranty expires, for as long as a device is enrolled.
• Preferred Care covers accidental damage (including drops, liquid spills, and cracks) for the term of the plan, effective when your device ships.
• The 2-year plan is available through a one-time payment. This coverage option provides 24 months of protection, effective when the device ships.
• The Monthly Coverage plan is available as a monthly recurring payment and provides up to 60 months of protection, depending on the purchased product, effective when the device ships.

The Preferred Care 2-year plan is currently available for Pixel 7 Pro, Pixel 7, Pixel 6a, Pixel 6 Pro, Pixel 6, Pixel 5, Pixel 4a (5G), Pixel 4a, Pixel Slate, Pixelbook, and Pixelbook Go devices purchased in the US, Canada, and Puerto Rico (depending on availability). Preferred Care Monthly Coverage plan is currently available for Pixel 7 Pro, Pixel 7, Pixel 6a, Pixel 6 Pro, and Pixel 6. Claims are subject to a service fee outlined in the Service Fees section below.

Preferred Care 2-year and Monthly Coverage plans aren't available for any devices not listed.

Buy Preferred Care with a device on the Google Store

To purchase Preferred Care with a device from the Google Store:

1. Select a device and continue to the Services page.
2. In the "Preferred Care" box, select Add to order.
3. Complete the checkout process. Your coverage period starts when your device ships.

Buy Preferred Care after you’ve purchased a device from the Google Store

You can enroll in Preferred Care after you purchased your device from the Google Store up to 15 days after your device has been shipped.

1. Navigate to the Preferred Care management page at store.google.com/preferred_care.
2. Locate the device order you’d like to add Preferred Care to and click Review and buy.
3. Once Preferred Care is purchased, a new order will be generated with a separate email confirmation.

Tip: When you buy Preferred Care through the Google Store, device repair or replacement is handled by Assurant¹, our partner who provides coverage for your device.

What it covers

Accidental damage

Preferred Care 2-year plan and Preferred Care Monthly Coverage plan:

Covers accidental damage (including drops, liquid spills, and cracks). Pricing, service fees, and claim limits can be found in the tables below.

To start a claim, follow these steps.

Mechanical or electrical breakdowns

Covers your device from mechanical or electrical failure after the manufacturer's warranty expires for as long as the device is enrolled.

Coverage, pricing & service fees

Preferred Care 2-year plan and Preferred Care Monthly Coverage CA is subject to the service fees below:

Category	Device	Plan per device (plus applicable taxes)	Accidental damage2 walk-in screen repair service3 fee (plus applicable taxes)	Mechanical or electrical breakdown & all other accidental damage2 repair or replacement service fee (plus applicable taxes)
Phones	Pixel 7 Pro	Two-Year Coverage: $249 CAD Monthly Coverage: $11/mo CAD Duration: 60-month maximum	$39 CAD	$119 CAD
	Pixel 7	Two-Year Coverage: $199 CAD Monthly Coverage: $9/mo CAD Duration: 60-month maximum	$39 CAD	$99 CAD
	Pixel 6a	Two-Year Coverage: $129 CAD Monthly Coverage: $6/mo CAD Duration: 60-month maximum	$39 CAD	$59 CAD
	Pixel 6 Pro	Two-Year Coverage: $249 CAD Monthly Coverage: $11/mo CAD Duration: 36-month maximum	$39 CAD	$189 CAD
	Pixel 6	Two-Year Coverage: $199 CAD Monthly Coverage: $9/mo CAD Duration: 36-month maximum	$39 CAD	$129 CAD
	Pixel 5	$169 CAD	$129 CAD	$169 CAD
	Pixel 4a (5G)	$169 CAD	$129 CAD	$169 CAD
	Pixel 4a	$129 CAD	$99 CAD	$129 CAD
	Pixel 4	$189 CAD	$109 CAD	$169 CAD
	Pixel 4 XL	$189 CAD	$139 CAD	$199 CAD
	Pixel 3a	$119 CAD	$49 CAD	$109 CAD
	Pixel 3a XL	$119 CAD	$59 CAD	$119 CAD
	Pixel 3	$169 CAD	$69 CAD	$129 CAD
	Pixel 3 XL	$169 CAD	$109 CAD	$169 CAD
	Pixel 2	$169 CAD	N/A	$99 CAD
	Pixel 2 XL	$169 CAD	N/A	$129 CAD
Laptops	Pixelbook Go	$199 CAD	N/A	$129 CAD
	Pixelbook	$349 CAD	N/A	$129 CAD
	Pixel Slate	$199 CAD	N/A	$129 CAD

 

Claim limits

Category	Device	2-year plan	Monthly Coverage
Phones	Pixel 6 / 6 Pro and future devices	2 incidents per consecutive 12-month period based on the date of the first repair or replacement	2 incidents per consecutive 12-month period based on the date of the first repair or replacement
	Pixel 5 and prior devices	2 incidents over 24-month period	N/A
Laptops	All available	2 incidents over 24-month period	N/A

Start a Preferred Care claim for your device

Important: Before you file a claim for a device that doesn’t work, turn it off and then on again.

What to know about filing a claim

• Start your claim as soon as possible (claim must be reported within 90 days of the incident).
• Walk-in repairs require an IMEI and are available at participating uBreakiFix by Asurion or Asurion Tech Repair & Solutions stores. Walk-ins are available for Pixel screen repairs only.
• If your device malfunctions, visit mydeviceprotect.com or call Assurant at 877-406-4372.
• If you don’t know how long it’s been since you bought your device, check your order history on the Google Store.
• If your claim is authorized for a replacement, your replacement can only be shipped to the same country where you bought coverage. Your replacement may be a new, refurbished, or recertified device of like kind and quality. For complete details, read sample terms and conditions.

File a Preferred Care claim on the web

To start a claim, visit mydeviceprotect.com. Have your device’s IMEI number (for phones) or serial number (for all other devices) ready.

File a Preferred Care claim over the phone

1. To find your device’s IMEI number (for phones) or serial number (for all other devices), go to your order details page.
2. Call Assurant at 877-406-4372. You’ll need your credit card to pay the deductible as listed in the deductibles chart.
3. If your claim is authorized for a replacement, you’ll get an email confirming your approved replacement. If your claim is authorized for walk-in repair, you’ll receive an email with walk-in center location information.
4. If you get a replacement device:
   • Pixel phone users: Reset your broken device to factory settings, if possible. Remove the SIM card from your broken device and place it in the new one.
   • Pixelbook and Pixel Slate users: Reset your broken device to factory settings, if possible.
5. Print the RMA packing slip attached to your confirmation email and put it in the box with your damaged device. You can reuse the box your replacement came in.
6. Print the attached prepaid shipping label. Then, put the shipping label on the outside of the box.
7. To find out how to ship your package, check the shipping label.
8. Send your damaged device back within 14 days of getting your replacement.
   • If you don't return your device in the 14-day window, you will be charged the unrecovered equipment fee listed in your coverage documents.
   • To find out when your package has been received, you can track it with the return tracking number on your shipping label.

When you can get a replacement

You may be entitled to a replacement in the accidental damage or mechanical or electrical breakdown situations described above.

Replacements are not available if:

• You lost your device, it was stolen, or you don’t have it anymore.
• If your claim is for accidental damage and you have reached your previously stated maximum claim limit.

Important: Preferred Care doesn't cover losses caused by or resulting from abuse, misuse, service performed by anyone not authorized by the manufacturer or Assurant, intentional or cosmetic damage, manufacturer’s recall, losses covered under the manufacturer’s warranty, and certain acts of God. Refer to your coverage documents for a complete list of exclusions

For a complete list of exclusions, read Preferred Care from the Google Store Sample Terms and Conditions.

Cancel or transfer Preferred Care

Cancel and get a refund

If you’re not happy with Preferred Care from the Google Store, you can contact Google to get a refund.

• Within 30 days of buying: If you haven’t filed a claim, you can get a full refund for Preferred Care.
• After 30 days: You can get a prorated refund (less any claims paid up to the cancellation date).

Cancellation/refund provision may vary by state. For state-specific cancellation and refund methods, check plan Terms and Conditions.

Transfer Preferred Care

Preferred Care 2-year plan for Pixel 6, Pixel 6 Pro, and older devices can be transferred if you give your device to a new owner. You can request to transfer Preferred Care to the new owner by visiting mydeviceprotect.com. Transfers only work in the country where the device was bought. (For example, if you bought the device in the US, you can’t transfer Preferred Care if you give the device to someone in Canada.)

Preferred Care can’t be transferred to a different device. It covers only the device with which it was purchased.

Preferred Care 2-year plan for Pixel 6a and newer devices and Preferred Care Monthly Coverage plan can not be transferred to a new owner.

Get a refund for a returned device

If you return your device to Google within 30 days of buying it, we’ll automatically cancel your Preferred Care plan and refund you the full price of the plan.

¹The service contract in Canada is administered by Federal Warranty Service Corporation. Federal Warranty Service Corporation operates under the name of Assurant. Assurant is a registered trademark of Assurant, Inc. Your service contract with Assurant and related service communications will be delivered via email. To view your documents, you must provide us with a valid email address. You will also need a device with Internet access, print and/or storage capability. If you do not receive your service contract within 2 business days, or would like to request a paper copy, please contact Assurant at 877-406-4372.

²Claim limits apply. Refer to your coverage documents for details.

³Cracked screen-only repair applies when service is available and provided through our participating walk-in centers. Walk-in centers are not available in every province or territory in Canada. Visit ubreakifix.com/locations to check the list of locations.

Preferred Care 2-Year and Preferred Care Monthly Coverage plans:

• All phones come with a manufacturer’s warranty to cover mechanical or electrical breakdowns that occur through no fault of the owner. Google Preferred Care plans provide this coverage after the manufacturer’s warranty expires, for as long as a device is enrolled.
• Preferred Care covers accidental damage (including drops, liquid spills, and cracks) for the term of the plan, effective when your device ships.
• The 2-year plan is available through a one-time payment. This coverage option provides 24 months of protection, effective when the device ships.
• The Monthly Coverage plan is available as a monthly recurring payment and provides up to 60 months of protection, depending on the purchased product, effective when the device ships.

Purchase of Preferred Care 2–year and Preferred Care Monthly Coverage plans are no longer available in Puerto Rico.

Tip: Device repair or replacement is handled by Assurant¹, our partner who provides coverage for your device.

What it covers

Accidental damage

Preferred Care 2-year plan and Preferred Care Monthly Coverage plan:

Covers accidental damage (including drops, liquid spills, and cracks). Pricing, service fees, and claim limits can be found in the tables below.

To start a claim, follow these steps.

Mechanical or electrical breakdowns

Covers your device from mechanical or electrical failure after the manufacturer's warranty expires for as long as the device is enrolled.

Coverage, pricing & service fees

Preferred Care 2-year plan and Preferred Care Monthly Coverage PR is subject to the service fees below:

Category	Device	Accidental damage3 walk-in screen repair service4 fee	Mechanical or electrical breakdown & all other accidental damage3 repair or replacement service fee
Phones	Pixel 6 Pro	$29 USD	$149 USD
	Pixel 6	$29 USD	$99 USD
	Pixel 5	$99 USD	$129 USD
	Pixel 4a (5G)	$99 USD	$129 USD
	Pixel 4a	$69 USD	$99 USD
	Pixel 4	$79 USD	$129 USD
	Pixel 4 XL	$99 USD	$149 USD
	Pixel 3a	$29 USD	$79 USD
	Pixel 3a XL	$39 USD	$89 USD
	Pixel 3	$49 USD	$99 USD
	Pixel 3 XL	$79 USD	$129 USD
	Pixel 2	N/A	$79 USD
	Pixel 2 XL	N/A	$99 USD
Laptops	Pixelbook Go	N/A	$99 USD
	Pixelbook	N/A	$99 USD
	Pixel Slate	N/A	$99 USD

 

Claim limits

Category	Device	2-year plan	Monthly Coverage
Phones	Pixel 6 / 6 Pro	2 incidents per consecutive 12-month period based on the date of the first repair or replacement	2 incidents per consecutive 12-month period based on the date of the first repair or replacement
	Pixel 5 and prior devices	2 incidents over 24-month period	N/A
Laptops	All available	2 incidents over 24-month period	N/A

Start a Preferred Care claim for your device

Important: Before you file a claim for a device that doesn’t work, turn it off and then on again.

What to know about filing a claim

• Start your claim as soon as possible (claim must be reported within 90 days of the incident).
• Walk-in repairs require an IMEI and are available at participating uBreakiFix by Asurion or Asurion Tech Repair & Solutions stores. Walk-ins are available for Pixel screen repairs only.
• If your device malfunctions, visit mydeviceprotect.com or call Assurant at 877-406-4372.
• If you don’t know how long it’s been since you bought your device, check your order history on the Google Store.
• If your claim is authorized for a replacement, your replacement can only be shipped to the same country where you bought coverage. Your replacement may be a new, refurbished, or recertified device of like kind and quality. For complete details, read sample terms and conditions.

File a Preferred Care claim on the web

To start a claim, visit mydeviceprotect.com. Have your device’s IMEI number (for phones) or serial number (for all other devices) ready.

File a Preferred Care claim over the phone

1. To find your device’s IMEI number (for phones) or serial number (for all other devices), go to your order details page.
2. Call Assurant at 877-406-4372. You’ll need your credit card to pay the deductible as listed in the deductibles chart.
3. If your claim is authorized for a replacement, you’ll get an email confirming your approved replacement. If your claim is authorized for walk-in repair, you’ll receive an email with walk-in center location information.
4. If you get a replacement device:
   • Pixel phone users: Reset your broken device to factory settings, if possible. Remove the SIM card from your broken device and place it in the new one.
   • Pixelbook and Pixel Slate users: Reset your broken device to factory settings, if possible.
5. Print the RMA packing slip attached to your confirmation email and put it in the box with your damaged device. You can reuse the box your replacement came in.
6. Print the attached prepaid shipping label. Then, put the shipping label on the outside of the box.
7. To find out how to ship your package, check the shipping label.
8. Send your damaged device back within 14 days of getting your replacement.
   • If you don't return your device in the 14-day window, you will be charged the unrecovered equipment fee listed in your coverage documents.
   • To find out when your package has been received, you can track it with the return tracking number on your shipping label.

When you can get a replacement

You may be entitled to a replacement in the accidental damage or mechanical or electrical breakdown situations described above.

Replacements are not available if:

• You lost your device, it was stolen, or you don’t have it anymore.
• If your claim is for accidental damage and you have reached your previously stated maximum claim limit.

Important: Preferred Care doesn't cover losses caused by or resulting from abuse, misuse, service performed by anyone not authorized by the manufacturer or Assurant, intentional or cosmetic damage, manufacturer’s recall, losses covered under the manufacturer’s warranty, and certain acts of God. Refer to your coverage documents for a complete list of exclusions

For a complete list of exclusions, read Preferred Care from the Google Store Sample Terms and Conditions.

Cancel or transfer Preferred Care

Cancel and get a refund

If you’re not happy with Preferred Care from the Google Store, you can contact Google to get a refund.

• After 30 days: You can get a prorated refund (less any claims paid up to the cancellation date).

Cancellation/refund provision may vary by state. For state-specific cancellation and refund methods, check plan Terms and Conditions.

Transfer Preferred Care

Preferred Care 2-year plan for Pixel 6, Pixel 6 Pro, and older devices can be transferred if you give your device to a new owner. You can request to transfer Preferred Care to the new owner by visiting mydeviceprotect.com. Transfers only work in the country where the device was bought. (For example, if you bought the device in the US, you can’t transfer Preferred Care if you give the device to someone in Canada.)

Preferred Care can’t be transferred to a different device. It covers only the device with which it was purchased.

Preferred Care 2-year plan for Pixel 6a and newer devices and Preferred Care Monthly Coverage plan can not be transferred to a new owner.

Get a refund for a returned device

If you return your device to Google within 30 days of buying it, we’ll automatically cancel your Preferred Care plan and refund you the full price of the plan.

¹Plan is provided by Federal Warranty Service Corporation in all states except CA, where it’s Sureway, Inc., FL, where it’s United Service Protection, Inc., and OK, where it’s Assurant Service Protection, Inc. All these companies operate under the trade name Assurant. For more information, including limitations and exclusions, read Preferred Care Sample Terms and Conditions. Your service contract with Assurant and related communications will be delivered via email. To view your documents, you must provide us with a valid email address. You will also need a device with Internet access, print and/or storage capability. If you do not receive your service contract within 2 business days, would like to request a paper copy, or for customer support and general program inquiries, please contact Assurant at 877-406-4372. To request a sample copy of the terms and conditions specific to your state, call 866-450-5185.

²Claim limits apply. Refer to your coverage documents for details.

³Cracked screen-only repair applies when service is available and provided through our participating walk-in centers. Walk-in centers are not available in every municipality in Puerto Rico. Visit ubreakifix.com/locations to check the list of locations.

The Preferred Care 2-year plan is currently only available for devices purchased in the US, Canada, and Puerto Rico.