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Learn about Preferred Care coverage from the Google Store

Preferred Care is no longer available for purchase. You can now purchase a protection plan through Pixel Care+, in regions where available.

Choose your location: United States

Important:

  • Users with monthly and 2-year Preferred Care plans through Asurion have been migrated to Pixel Care+. Plans stay the same for existing Assurant customers with 2-year term plans.
    • For support or to file a claim before November 11, 2025, Asurion customers can contact Asurion at 866-745-1749 or go online at asurion.com/googleclaims.
    • For support or to file a claim on or after November 11, 2025, Asurion customers can visit store.google.com/pixel-care.
  • Preferred Care is no longer available for purchase in the US. To learn more about Google's new protection program Pixel Care+, go to this site.

Preferred Care is a service contract plan that offers protection beyond the standard Google warranty.

Existing US Preferred Care plan (Assurant customers):

  • 2-year plan: A one-time payment

Plans are optional and can be canceled at any time (applicable refund provided). Learn how to cancel your Preferred Care plan.

Coverage information:

  • Coverage for mechanical/electrical breakdowns after the Google warranty expires.
  • Coverage for accidental damage from handling (drops, spills, cracks) on day 1.
  • No claim limits for post-warranty mechanical/electrical breakdowns and two claims per rolling 12-month period for accidental damage from handling (max $1,500 per claim).
  • In-store cracked screen repairs for eligible devices.
  • Cracked screen repair service fee is $29 for select devices. Repairs aren't available for the Pixel 9 Pro Fold, tablets, watches, or inner fold screens of Pixel Fold phones. Replacement service fee varies by device ($19-$149). See service fees by device below.
  • Claims may be fulfilled with new or refurbished devices and may be the same model or another model of like kind and quality.
  • For replacements, you can avoid a non-return fee by returning your damaged or malfunctioning device.

Please review Terms and Conditions for full details, which include a binding arbitration provision, unless state exceptions apply.

Tip: For claims, coverage and service is only available in the country or region of purchase.

Select an eligible device below for device coverage and service fees (plus tax, if applicable):

Important details:

  • Claim limits: There are limits on accidental damage from handling claims (usually 2 per year).
  • Service fees: You'll pay a fee for repairs or replacements.
  • Exclusions: Preferred Care doesn't cover everything (e.g., intentional damage, abuse, losses covered by the manufacturer's warranty).

Coverage, cost & service fees

See below for eligible devices and plan prices.

Phones

Pixel 9a
  • Monthly plan: $6/mo USD, 60-month maximum duration
  • Two-year plan: $109 USD
  • Accidental damage walk-in screen only repair service fee: $29 USD
  • Mechanical or electrical breakdown and accidental damage (All other service fees): $49 USD
Pixel 9, Pixel 8
  • Monthly plan: $8/mo USD, 60-month maximum duration
  • 2-year plan: $159 USD
  • Accidental damage walk-in screen only repair service fee: $29 USD
  • Mechanical or electrical breakdown and accidental damage (All other service fees): $79 USD
Pixel 9 Pro, Pixel 9 Pro XL, Pixel 8 Pro
  • Monthly plan: $12/mo USD, 60-month maximum duration
  • 2-year plan: $249 USD
  • Accidental damage walk-in screen only repair service fee: $29 USD
  • Mechanical or electrical breakdown and accidental damage (All other service fees): $129 USD
Pixel 9 Pro Fold, Pixel Fold
Important: Repairs aren't available for the Pixel 9 Pro Fold.
  • Monthly plan: $15/mo USD, 60-month maximum duration
  • 2-year plan: $279 USD
  • Accidental damage walk-in screen only repair service fee (Pixel Fold only): $29 USD
    • Important: For Fold devices, only the outer screen is covered under repair deductible. Inner screen damage for Fold devices falls under the mechanical/electrical breakdown or accidental damage pricing below.
  • Mechanical or electrical breakdown and accidental damage (All other service fees): $129 USD
Pixel 8a
  • Monthly plan: $6/mo USD, 60-month maximum duration
  • 2-year plan: $109 USD
  • Accidental damage walk-in screen only repair service fee: $29 USD
  • Mechanical or electrical breakdown and accidental damage (All other service fees): $49 USD
Pixel 7a
  • Monthly plan: $5/mo USD, 60-month maximum duration
  • 2-year plan: $99 USD
  • Accidental damage walk-in screen only repair service fee: $29 USD
  • Mechanical or electrical breakdown and accidental damage (All other service fees): $49 USD
Pixel 7 Pro
  • Monthly plan: $9/mo USD, 60-month maximum duration
  • 2-year plan: $199 USD
  • Accidental damage walk-in screen only repair service fee: $29 USD
  • Mechanical or electrical breakdown and accidental damage (All other service fees): $99 USD
Pixel 7
  • Monthly plan: $7/mo USD, 60-month maximum duration
  • 2-year plan: $149 USD
  • Accidental damage walk-in screen only repair service fee: $29 USD
  • Mechanical or electrical breakdown and accidental damage (All other service fees): $79 USD

Tablets

Pixel Tablet (with or without Charging Speaker Dock)
  • Monthly plan: $5/mo USD, 60-month maximum duration
  • 2-year plan: $99 USD
  • Accidental damage walk-in screen only repair service fee: N/A
  • Mechanical or electrical breakdown and accidental damage (All other service fees): $49 USD

Watches

Pixel Watch 3 (41 mm and 45 mm)
  • Monthly plan: $4/mo USD, 60-month maximum duration
  • 2-year plan: $89 USD
  • Accidental damage walk-in screen only repair service fee: N/A
  • Mechanical or electrical breakdown and accidental damage (All other service fees): $49 USD
Pixel Watch 2
  • Monthly plan: $4/mo USD, 60-month maximum duration
  • 2-year plan: $89 USD
  • Accidental damage walk-in screen only repair service fee: N/A
  • Mechanical or electrical breakdown and accidental damage (All other service fees): $49 USD

Fitbit devices

Fitbit Ace 3, Fitbit Inspire 3
  • 2-year plan: $19 USD
  • Accidental damage walk-in screen only repair service fee: N/A
  • Mechanical or electrical breakdown and accidental damage (All other service fees): $19 USD
Fitbit Ace LTE, Fitbit Luxe, Fitbit Charge 6, Fitbit Versa 4, Fitbit Luxe gorjana, Fitbit Sense 2
  • 2-year plan: $29 USD
  • Accidental damage walk-in screen only repair service fee: N/A
  • Mechanical or electrical breakdown and accidental damage (All other service fees): $29 USD

Related resources

Important: Effective October 1, 2026, Preferred Care is no longer available for purchase on the Google Store in Canada.

Existing monthly plan and 2-year plan subscribers in Canada retain active coverage at this time. You can continue to manage plans, file claims, or cancel coverage through Asurion or Assurant as normal.

Note: Asurion is the service provider for Preferred Care plans in Canada. All monthly and 2-year plans purchased on or after January 8, 2026, are serviced by Asurion.

For 2-year plans purchased before January 8, 2026, Assurant will continue to be the service provider.

Preferred Care is a protection plan that offers protection beyond the standard Google warranty. For existing subscribers, there are two types of plans:

  • Monthly plan: Paid monthly until canceled for up to 60 months for newer devices
  • 2-year plan: A one-time payment

Coverage Information:

  • Failure to locate coverage for eligible devices (excludes tablets and plans sold in Quebec)
  • Coverage for accidental damage from handling (drops, spills, and cracks) on day 1
  • Coverage for mechanical or electrical breakdowns after the Google warranty expires
  • In-store cracked screen repairs for eligible devices
  • Exclusions: Pixel 9 Pro Fold, Pixel Tablets, and Pixel Watches are not repairable. Inner Pixel Fold screens and other excluded devices may only be eligible for repair or replacement at the standard deductible cost.

Claim Limits:

  • No claim limits for post-warranty mechanical/electrical breakdowns
  • Two (2) claims per rolling 12-month period for accidental damage from handling
  • One (1) claim per rolling 12-month period for failure to locate (for eligible devices and locations)

For details on what is covered under Preferred Care, review the Terms and Conditions. You may cancel at any time.

Tip: For claims, coverage and service is only available in the country or region of purchase.

Plans are optional and can be canceled at any time (applicable refund provided). Learn how to cancel your Preferred Care plan.

Select an eligible device below for device coverage, service fees, and deductibles (plus tax, if applicable):

Coverage, cost & service fees

Phones

Pixel 11
  • Monthly plan: $14/mo CAD (60-month maximum duration)
  • 2-year plan: $319 CAD
  • Screen repair service fee/deductible: $39 CAD
  • All other damage or post-warranty malfunction replacement service fee/deductible: $159 CAD
  • Failure to locate service replacement fee/deductible: $229 CAD (not available for Quebec customers)
Pixel 11 Pro and Pixel 11 Pro XL
  • Monthly plan: $16/mo CAD (60-month maximum duration)
  • 2-year plan: $339 CAD
  • Screen repair service fee/deductible: $39 CAD
  • All other damage or post-warranty malfunction replacement service fee/deductible: $159 CAD
  • Failure to locate service replacement fee/deductible: $229 CAD (not available for Quebec customers)
Pixel 11 Pro Fold
  • Monthly plan: $19/mo CAD (60-month maximum duration)
  • 2-year plan: $369 CAD
  • Screen repair service fee/deductible: $39 CAD
  • All other damage or post-warranty malfunction replacement service fee/deductible: $159 CAD
  • Failure to locate service replacement fee/deductible: $229 CAD (not available for Quebec customers)
Pixel 10a
  • Monthly plan: $8/mo CAD (60-month maximum duration)
  • 2-year plan: $189 CAD
  • Screen repair service fee/deductible: $39 CAD
  • All other damage or post-warranty malfunction replacement service fee/deductible: $99 CAD
  • Failure to locate service replacement fee/deductible: $119 CAD (not available for Quebec users)
Pixel 10
  • Monthly plan: $14/mo CAD (60-month maximum duration)
  • 2-year plan: $319 CAD
  • Screen repair service fee/deductible: $39 CAD
  • All other damage or post-warranty malfunction replacement service fee/deductible: $159 CAD
  • Failure to locate service replacement fee/deductible: $229 CAD (not available for Quebec customers)
Pixel 10 Pro, Pixel 10 Pro XL
  • Monthly plan: $15/mo CAD (60-month maximum duration)
  • 2-year plan: $329 CAD
  • Screen repair service fee/deductible: $39 CAD
  • All other damage or post-warranty malfunction replacement service fee/deductible: $159 CAD
  • Failure to locate service replacement fee/deductible: $229 CAD (not available for Quebec customers)
Pixel 9a
  • Monthly plan: $8/mo CAD (60-month maximum duration)
  • 2-year plan: $189 CAD
  • Screen repair service fee/deductible: $39 CAD
  • All other damage or post-warranty malfunction replacement service fee/deductible: $99 CAD
  • Failure to locate service replacement fee/deductible: $119 CAD (not available for Quebec customers)
Pixel 9, Pixel 8
  • Monthly plan: $10/mo CAD (60-month maximum duration)
  • 2-year plan: $209 CAD
  • Screen repair service fee/deductible: $39 CAD
  • All other damage or post-warranty malfunction replacement service fee/deductible: $99 CAD
  • Failure to locate service replacement fee/deductible: $119 CAD (not available for Quebec customers)
Pixel 9 Pro, Pixel 9 Pro XL, Pixel 8 Pro
  • Monthly plan: $15/mo CAD (60-month maximum duration)
  • 2-year plan: $329 CAD
  • Screen repair service fee/deductible: $39 CAD
  • All other damage or post-warranty malfunction replacement service fee/deductible: $159 CAD
  • Failure to locate service replacement fee/deductible: $229 CAD (not available for Quebec customers)
Pixel 10 Pro Fold, Pixel 9 Pro Fold, Pixel Fold

Important: Repairs are not available for the Pixel 9 Pro Fold.

  • Monthly plan: $18/mo CAD (60-month maximum duration)
  • 2-year plan: $359 CAD
  • Screen repair service fee/deductible: $39 CAD
  • All other damage or post-warranty malfunction replacement service fee/deductible: $159 CAD
  • Failure to locate service replacement fee/deductible: $229 CAD (Not available for Quebec customers)
Pixel 8a
  • Monthly plan: $7/mo CAD (60-month maximum duration)
  • 2-year plan: $139 CAD
  • Screen repair service fee/deductible: $39 CAD
  • All other damage or post-warranty malfunction replacement service fee/deductible: $59 CAD
  • Failure to locate service replacement fee/deductible: $89 CAD (not available for Quebec customers)

Tablets

Pixel Tablet with Charging Speaker Dock

Important: Repairs are not available for the Pixel Tablet with Charging Speaker Dock.

  • Monthly plan: $6/mo CAD (60-month maximum duration)
  • 2-year plan: $129 CAD
  • Screen repair service fee/deductible: N/A
  • All other damage or post-warranty malfunction replacement service fee/deductible: $59 CAD
  • Failure to locate service replacement fee/deductible: N/A
Pixel Tablet (without Charging Speaker Dock)

Important: Repairs are not available for the Pixel Tablet (without Charging Speaker Dock).

  • Monthly plan: $6/mo CAD (60-month maximum duration)
  • 2-year plan: $129 CAD
  • Screen repair service fee/deductible: N/A
  • All other damage or post-warranty malfunction replacement service fee/deductible: $59 CAD
  • Failure to locate service replacement fee/deductible: N/A

Watches

Pixel Watch 5 (41 mm and 45 mm)

Important: Repairs are not available for Pixel Watches. These devices are eligible for replacement only.

  • Monthly plan: $6/mo CAD (60-month maximum duration)
  • 2-year plan: $139 CAD
  • Screen repair service fee/deductible: N/A
  • All other damage or post-warranty malfunction replacement service fee/deductible: $99 CAD
  • Failure to locate service replacement fee/deductible: $119 CAD (not available for Quebec customers)
Pixel Watch 4 (41 mm and 45 mm)

Important: Repairs are not available for the Pixel Watch 4 (41 mm and 45 mm).

  • Monthly plan: $5/mo CAD (60-month maximum duration)
  • 2-year plan: $119 CAD
  • Screen repair service fee/deductible: N/A
  • All other damage or post-warranty malfunction replacement service fee/deductible: $59 CAD
  • Failure to locate service replacement fee/deductible: $89 CAD
Pixel Watch 3 (41 mm and 45 mm)

Important: Repairs are not available for the Pixel Watch 3 (41 mm and 45 mm).

  • Monthly plan: $5/mo CAD (60-month maximum duration)
  • 2-year plan: $119 CAD
  • Screen repair service fee/deductible: N/A
  • All other damage or post-warranty malfunction replacement service fee/deductible: $59 CAD
  • Failure to locate service replacement fee/deductible: $89 CAD (not available for Quebec customers)
Pixel Watch 2

Important: Repairs are not available for the Pixel Watch 2.

  • Monthly plan: $5/mo CAD (60-month maximum duration)
  • 2-year plan: $119 CAD
  • Screen repair service fee/deductible: N/A
  • All other damage or post-warranty malfunction replacement service fee/deductible: $59 CAD
  • Failure to locate service replacement fee/deductible: $89 CAD (Not available for Quebec customers)

Supported Legacy Devices

For device coverage, service fees, and deductibles (plus tax, if applicable) for devices previously covered by Preferred Care but are no longer sold in market, select a device below:

Pixel 7 Pro
  • Monthly plan: $11/mo CAD (60-month maximum duration)
  • 2-year plan: $249 CAD
  • Screen repair service fee/deductible: $39 CAD
  • All other damage or post-warranty malfunction replacement service fee/deductible: $119 CAD
  • Failure to locate service replacement fee/deductible: N/A
Pixel 7
  • Monthly plan: $9/mo CAD (60-month maximum duration)
  • 2-year plan: $199 CAD
  • Screen repair service fee/deductible: $39 CAD
  • All other damage or post-warranty malfunction replacement service fee/deductible: $99 CAD
  • Failure to locate service replacement fee/deductible: N/A
Pixel 6 Pro
  • Monthly plan: $11/mo CAD (60-month maximum duration)
  • 2-year plan: $249 CAD
  • Screen repair service fee/deductible: $39 CAD
  • All other damage or post-warranty malfunction replacement service fee/deductible: $189 CAD
  • Failure to locate service replacement fee/deductible: N/A
Pixel 6
  • Monthly plan: $9/mo CAD (60-month maximum duration)
  • 2-year plan: $199 CAD
  • Screen repair service fee/deductible: $39 CAD
  • All other damage or post-warranty malfunction replacement service fee/deductible: $129 CAD
  • Failure to locate service replacement fee/deductible: N/A
Pixel 6a, Pixel 7a
  • Monthly plan: $6/mo CAD (60-month maximum duration)
  • 2-year plan: $129 CAD
  • Screen repair service fee/deductible: $39 CAD
  • All other damage or post-warranty malfunction replacement service fee/deductible: $59 CAD
  • Failure to locate service replacement fee/deductible: N/A

Related resources

Important: Preferred Care is no longer available for purchase in Japan as of February 24, 2026. Former Japan Preferred Care subscribers have migrated to Pixel Care+ on March 26, 2026. If you have been migrated from Preferred Care to Pixel Care+, you will keep your Preferred Care plan pricing. To learn more about Pixel Care+, refer to Get Pixel Care+.

Preferred Care is an extended warranty plan for eligible devices purchased from the Google Store. It offers protection beyond the standard Google warranty.

There are 2 types of payment plans:

What Preferred Care covers

Accidental damage

Covers accidental damage, like drops, liquid spills, and cracks for as long as the item is enrolled. You can find pricing, deductibles, and claim limits below.

Mechanical or electrical breakdowns

For as long as the item is enrolled, it covers your item from mechanical or electrical breakdowns incurred after expiration of Google's limited manufacturer warranty.

For details on what's covered under Preferred Care, review the Preferred Care Terms and Conditions.

Tip: For claims, coverage and service is only available in the country or region of purchase.

Select an eligible device below for plan prices:

Important: In Japan, Preferred Care is offered in partnership with Asurion Japan K.K., a trusted provider of mobile protection and technical support. Asurion Japan Co., Ltd. provides mobile protection and after-sales support, in partnership with leading mobile carriers. It supports more than 50 million customers in Japan. For more information on Asurion Japan K.K., you can go to their website.

Coverage, cost & deductibles

Phones

Pixel 10
  • Monthly plan: ¥900 JPY
  • 2-year plan: ¥17,000 JPY
  • Mechanical or electrical breakdown and accidental damage deductible: ¥9,900 JPY
Pixel 10 Pro
  • Monthly plan: ¥1,500 JPY
  • 2-year plan: ¥29,000 JPY
  • Mechanical or electrical breakdown and accidental damage deductible: ¥11,550 JPY
Pixel 10 Pro XL
  • Monthly plan: ¥1,500 JPY
  • 2-year plan: ¥29,000 JPY
  • Mechanical or electrical breakdown and accidental damage deductible: ¥11,550 JPY
Pixel 10 Pro Fold
  • Monthly plan: ¥1,900 JPY
  • 2-year plan: ¥33,000 JPY
  • Mechanical or electrical breakdown and accidental damage deductible: ¥14,190 JPY
Pixel 9a
  • Monthly plan: ¥600 JPY
  • 2-year plan: ¥12,000 JPY
  • Mechanical or electrical breakdown and accidental damage deductible: ¥7,700 JPY
Pixel 9 Pro XL, Pixel 9 Pro
  • Monthly plan: ¥1,500 JPY
  • 2-year plan: ¥29,000 JPY
  • Mechanical or electrical breakdown and accidental damage deductible: ¥11,550 JPY
Pixel 9, Pixel 8
  • Monthly plan: ¥900 JPY
  • 2-year plan: ¥17,000 JPY
  • Mechanical or electrical breakdown and accidental damage deductible: ¥9,900 JPY
Pixel 9 Pro Fold, Pixel Fold
  • Monthly plan: ¥1,900 JPY
  • 2-year plan: ¥33,000 JPY
  • Mechanical or electrical breakdown and accidental damage deductible: ¥14,190 JPY
Pixel 8 Pro
  • Monthly plan: ¥1,400 JPY
  • 2-year plan: ¥28,000 JPY
  • Mechanical or electrical breakdown and accidental damage deductible: ¥11,550 JPY
Pixel 8a, Pixel 7a
  • Monthly plan: ¥500 JPY
  • 2-year plan: ¥11,000 JPY
  • Mechanical or electrical breakdown and accidental damage deductible: ¥7,700 JPY

Watches

Pixel Watch 4 (41 mm and 45 mm)
  • Monthly plan: ¥500 JPY
  • 2-year plan: ¥11,000 JPY
  • Mechanical or electrical breakdown and accidental damage deductible: ¥7,700 JPY
Pixel Watch 3 (41 mm & 45 mm), Pixel Watch 2
  • Monthly plan: ¥500 JPY
  • 2-year plan: ¥11,000 JPY
  • Mechanical or electrical breakdown and accidental damage deductible: ¥7,700 JPY

Tablets

Pixel Tablet
  • Monthly plan: ¥600 JPY
  • 2-year plan: ¥12,000 JPY
  • Mechanical or electrical breakdown and accidental damage deductible: ¥7,700 JPY

Claim limits

Important: There's no limit for mechanical breakdown claims after Google's warranty expires.

Category

Device

2-year plan

Phones

Pixel 7a and newer devices

Up to 2 accidental damage incidents in any rolling 12-month period based on the date of the first replacement

Tablets

Pixel Tablet

Up to 2 accidental damage incidents in any rolling 12-month period based on the date of the first replacement

Watches

Pixel Watch 2 and later

Up to 2 accidental damage incidents in any rolling 12-month period based on the date of the first replacement

Related resources

Important: Preferred Care is no longer available for purchase in the United Kingdom. As of September 16, 2026, all UK users with monthly and 2-year Preferred Care plans have been migrated to Pixel Care+, maintaining their existing monthly or fixed-term rates, with no impact to the premium or excess fees currently paid.

To learn more about Pixel Care+, refer to Get Pixel Care+.

Cancellation & refund policy

Plans can be cancelled at any time. To learn more about how to cancel your migrated plan and how you will be refunded (if eligible), review the detailed cancellation and refund policy.

Related resources

The Preferred Care 2-year plan is currently only available for devices purchased in the US, UK, and Japan.

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