If something goes wrong with copying data from your current phone to your Pixel phone during setup, try the following troubleshooting steps.
You can automatically transfer data from most phones using Android 5.0 and up or iOS 8.0 and up, and manually transfer data from most other systems. Learn how to check your Android or iOS version.
You can also restore data on a phone that's not new or reset. Learn how to back up and restore data.
Setup stops or doesn't start
Lose power or get disconnectedIf you lose Wi-Fi or mobile connectivity or power, or your cable comes out, perform a factory reset and then start again immediately.
Check the cable
- Unplug and then replug the cable on both ends.
- Try a different cable. Not all power cables can transfer data.
Try the Quick Switch Adapter
- If you're using the Quick Switch Adapter, check that it's inserted in your Pixel phone.
- If you're not using the Quick Switch Adapter, try it. The adapter can show your phones which direction to move your data. If needed, use a USB-C to USB-A cable with the adapter.
Check some basics
- Check that both phones are unlocked, charged, and turned on.
- With Pixel (2016) phones, if Battery Saver is on, turn Battery Saver off.
If no cable works, learn how to transfer without a cable.
- Install any available updates for your current phone.
- Android: The Quick Switch Adapter works with most phones using Android 5.0 and up. Learn how to update your Android version.
- iPhone: The Quick Switch Adapter works with most phones using iOS 8.0 and up. Learn how to update your iOS version.
- BlackBerry or Windows Phone: The Quick Switch Adapter doesn't work with your phone. Learn how to transfer without the adapter.
- Restart your current phone. On most phones, press and hold the power button until the phone fully restarts.
- Try the Quick Switch Adapter again. If the Quick Switch Adapter still doesn't work with your current phone, learn how to transfer without the adapter from Android or iPhone.
- If setup gets stuck for more than 15 minutes, tap Stop copying.
- When you see "Your phone's almost ready," see which data copied. You could be unable to copy certain data from your current Android phone. Learn which data doesn’t copy from Android.
Setup finished but data didn't copy
Skipped data transfer when first turned on
Return to setup- Within a few minutes
You'll get a "Pixel setup isn't done" notification. Tap Finish setup. - For a few days
Open your Settings app. At the top, tap Finish setup. - After you've had your phone a while
You can always reset your phone. But resetting erases all your data on your phone. Learn how to reset to factory settings.
Why some data doesn't transfer from an iPhone
iPhone supervised by an organizationSupervised iPhone
- Open Settings
General
- Under the name of your device, look for: "This iPhone is Supervised."
General Managed iPhone
If a business, school, or other organization manages your iPhone, your copying could be limited. To check whether your iPhone is managed:
- Open Settings
- Under the device name, look for policy profiles from your organization.
To increase what you can transfer, you can remove these profiles. This can affect your access to your organization's information.
What won't copy during setup
From Android- Downloads, like PDF files
- Photos, videos, and music stored in hidden folders
- Apps that aren’t from the Google Play Store
- Data from apps that don't use Android backup
- Accounts other than Google Accounts and their data
- Contacts and calendars synced to services other than Google
- Ringtones
- Certain phone settings (varies by phone and Android version)
- App data
- Paid apps
- No charge apps not matched on the Play Store
- In-app purchases
- Photos where an original isn’t stored on your iPhone
Tip: When you turn on Optimize Storage on your iPhone, the original photos are in iCloud and not on your iPhone. Lower resolution versions of your photos won't copy, even if they're stored on your iPhone. - Photos, videos, documents, and other files stored in iCloud. Learn how to request a transfer of iCloud photos and videos to Google Photos.
- Phone settings, like Wi-Fi passwords
- Music with iTunes Digital Rights Management protection
- Accounts other than Google Accounts and their data
- Contacts and calendars synced to services other than Google or iCloud
- Bookmarks from Safari
- Some third-party chat app data
Other problems copying data
From Android
In Setup - Don't have a cable- On your Pixel phone:
- Begin setup and tap Start.
- Connect to a Wi-Fi network or your mobile carrier.
- When asked to “Copy Apps & Data,” tap Next.
- When asked to “Use your old device,” tap Can’t use old phone.
- Follow the on-screen steps to log in to your Google Account and access your backup.
- Check that you have a backup of your current Android phone. Learn how to manage backups.
- On your Pixel phone, tap Start. If you don't see "Start," learn how to return to setup.
- Tap Next
- Under "Copy another way," tap OK
- Connect to a Wi-Fi or mobile carrier.
- Sign in to the Google Account that has the backup of your data.
- Follow the on-screen steps.
Copy contacts
If you already use contacts in your Google Account, like in Gmail, they'll automatically show on your Pixel phone after you sign in. To see your contacts, open your Pixel phone's Contacts app .
If your contacts are on a SIM card, learn how to import contacts from a SIM card.
Copy photos, videos, files & folders
- Connected to the internet
Upload content from your current phone or computer to your Google Account. Content in your Google Account shows on your Pixel phone. Learn how to upload to Google Drive and back up to Google Photos. - Can't connect to the internet
Transfer content to your Pixel phone with a USB cable.
From iPhone
Don't have a cable: Use Switch to Android appIf you want to transfer without returning to setup:
To copy your calendar, contacts, photos, and videos to your new Pixel phone, learn how to back up iPhone and iCloud data to Google Drive.
Copy contacts
In your Google Account
- If you already use contacts in your Google Account, like in Gmail, you'll see them in your communication apps on your Pixel phone.
- Make sure all your contacts are in iCloud.
- Export your contacts from icloud.com as a vCard file.
- Import your contacts to Gmail. Learn how to add, move, or import contacts.
- After you copy your contacts, you'll see them in your communication apps on your Pixel phone.
From a SIM card
- If your contacts are on a SIM card, learn how to import contacts from a SIM card.
Copy photos & videos
Learn how to request a transfer of iCloud photos and videos to Google Photos.
To back up your photos and videos from your iPhone to Google Photos, learn how to back up to Google Photos. Google Photos will show on your Pixel phone.
.Still can't copy data
If you still can't copy your data to your Pixel phone, learn how to contact us.