If something goes wrong with copying data from your current phone to your Pixel phone during setup, try the following troubleshooting steps.
You can also restore data on a phone that's not new or reset. Learn how to back up and restore data.
If you lose Wi-Fi or mobile connectivity or power, or your cable comes out, perform a factory reset and then start again immediately.
Check the cable
- Unplug and then replug the cable on both ends.
- Try a different cable. Not all power cables can transfer data.
Try the Quick Switch Adapter
- If you're using the Quick Switch Adapter, check that it's inserted in your Pixel phone.
- If you're not using the Quick Switch Adapter, try it. The adapter can show your phones which direction to move your data. If needed, use a USB-C to USB-A cable with the adapter.
Check some basics
- Check that both phones are unlocked, charged, and turned on.
- With Pixel (2016) phones, if Battery Saver is on, turn Battery Saver off.
If no cable works, learn how to transfer without a cable.
- Install any available updates for your current phone.
- Android: The Quick Switch Adapter works with most phones using Android 5.0 and up. Learn how to update your Android version.
- iPhone: The Quick Switch Adapter works with most phones using iOS 8.0 and up. Learn how to update your iOS version.
- BlackBerry or Windows Phone: The Quick Switch Adapter doesn't work with your phone. Learn how to transfer without the adapter.
- Restart your current phone. On most phones, press and hold the power button until the phone fully restarts.
- Try the Quick Switch Adapter again. If the Quick Switch Adapter still doesn't work with your current phone, learn how to transfer without the adapter from Android or iPhone.
- If setup gets stuck for more than 15 minutes, tap Stop copying.
- When you see "Your phone's almost ready," see which data copied. You could be unable to copy certain data from your current Android phone. Learn which data doesn’t copy from Android.
If you encounter issues setting up a work profile during phone setup, try one of these troubleshooting steps.
Skip work profile setup
- During setup, when you get the prompt that reads, “Add your work account on the next screen,” tap Skip.
- Complete setup normally.
- Once setup is complete, tap Settings Passwords and Accounts Add Account Google.
Tip: To learn more on how to set up a work profile, visit Set up Google Workspace on an Android device.
Clear iPhone settings
If your iPhone’s work account includes device management, it might not update some settings correctly during data transfer. If you encounter issues, perform these troubleshooting steps:
- Remove your device management profile.
- On your iPhone, open the Settings app.
- Tap General Device Management.
- Select your profile.
- Tap Remove Management.
- Enter your passcode.
- Clear your iPhone settings.
- On your iPhone, open the Settings app.
- Tap General Transfer or Reset iPhone Reset Reset All Settings.
- Repeat phone setup.
Tip: Your apps or data do not get erased when you reset your iPhone settings.
Perform a factory reset on your Pixel phone
Important: A factory reset erases all your data from your phone.
If you’ve already finished phone setup and the above steps aren't successful or can't be completed, you may first need to do a factory reset.
- Perform a factory reset on your Pixel phone. Learn how to factory reset your Pixel phone.
- Repeat phone setup.
- Within a few minutes
You'll get a "Pixel setup isn't done" notification. Tap Finish setup.
- For a few days
Open your Settings app. At the top, tap Finish setup.
- After you've had your phone a while
You can always reset your phone. But resetting erases all your data on your phone. Learn how to reset to factory settings.
- Open Settings General About.
- Under the name of your device, look for: "This iPhone is Supervised."
If a business, school, or other organization manages your iPhone, your copying could be limited. To check whether your iPhone is managed:
- Open Settings General Profiles & Device Management.
- Under the device name, look for policy profiles from your organization.
To increase what you can transfer, you can remove these profiles. This can affect your access to your organization's information.
- Downloads, like PDF files
- Photos, videos, and music stored in hidden or locked folders
- Apps that aren’t from the Google Play Store
- Data from apps that don't use Android backup
- Accounts other than Google Accounts and their data
- Contacts and calendars synced to services other than Google
- Certain phone settings (varies by phone and Android version)
- In-app purchases
- Phone settings, like Wi-Fi passwords
- Music with Digital Rights Management (DRM) protection
- Bookmarks from Safari®
- Paid apps and apps not available on Google Play
- Some app data, like data from apps that isn’t stored in the cloud
From AndroidIn Setup - Don't have a cable
- On your Pixel phone:
- Begin setup and tap Start.
- Connect to a Wi-Fi network or your mobile carrier.
- When asked to “Copy Apps & Data,” tap Next.
- When asked to “Use your old device,” tap Can’t use old phone.
- Follow the on-screen steps to log in to your Google Account and access your backup.
- Check that you have a backup of your current Android phone. Learn how to manage backups.
- On your Pixel phone, tap Start. If you don't see "Start," learn how to return to setup.
- Tap Next Can't use old phone.
- Under "Copy another way," tap OK A backup from the cloud.
- Connect to a Wi-Fi or mobile carrier.
- Sign in to the Google Account that has the backup of your data.
- Follow the on-screen steps.
If you already use contacts in your Google Account, like in Gmail, they'll automatically show on your Pixel phone after you sign in. To see your contacts, open your Pixel phone's Contacts app .
If your contacts are on a SIM card, learn how to import contacts from a SIM card.
- Connected to the internet
Upload content from your current phone or computer to your Google Account. Content in your Google Account shows on your Pixel phone. Learn how to upload to Google Drive and back up to Google Photos.
- Can't connect to the internet
Transfer content to your Pixel phone with a USB cable.
From iPhoneDon't have a cable: Use Switch to Android app
If you want to transfer without returning to setup:
To copy your calendar, contacts, photos, and videos to your new Pixel phone, learn how to back up iPhone and iCloud data to Google Drive.
In your Google Account
- If you already use contacts in your Google Account, like in Gmail, you'll see them in your communication apps on your Pixel phone.
- Make sure all your contacts are in iCloud.
- Export your contacts from icloud.com as a vCard file.
- Import your contacts to Gmail. Learn how to add, move, or import contacts.
- After you copy your contacts, you'll see them in your communication apps on your Pixel phone.
From a SIM card
- If your contacts are on a SIM card, learn how to import contacts from a SIM card.
To back up your photos and videos from your iPhone to Google Photos, learn how to back up to Google Photos. Google Photos will show on your Pixel phone.
Still can't copy data
If you still can't copy your data to your Pixel phone, learn how to contact us.