If something goes wrong with copying data from your current phone to your Pixel phone during setup, try the following troubleshooting steps.
You can also restore data on a phone that's not new or reset. Learn how to back up and restore data.
If you lose Wi-Fi or mobile connectivity or power, or your cable comes out, start again. Your setup will pick up from where it left off.
Check the cable
- Unplug and then replug the cable on both ends.
- Try a different cable. Not all power cables can transfer data.
Try the Quick Switch Adapter
- If you're using the Quick Switch Adapter, check that it's inserted in your Pixel phone.
- If you're not using the Quick Switch Adapter, try it. The adapter can show your phones which direction to move your data. If needed, use a USB-C to USB-A cable with the adapter.
Check some basics
- Check that both phones are unlocked, charged, and turned on.
- With Pixel (2016) phones, if battery saver is on, turn it off.
If no cable works, learn how to transfer without a cable.
- Install any available updates for your current phone.
- Android: The Quick Switch Adapter works with most phones using Android 5.0 and up. Learn how to update your Android version.
- iPhone: The Quick Switch Adapter works with most phones using iOS 8.0 and up. Learn how to update your iOS version.
- BlackBerry or Windows Phone: The Quick Switch Adapter doesn't work with your phone. Learn how to transfer without the adapter.
- Restart your current phone. On most phones, press and hold the power button until the phone fully restarts.
- Try the Quick Switch Adapter again. If the Quick Switch Adapter still doesn't work with your current phone, learn how to transfer without the adapter from Android or iPhone.
- If setup gets stuck for more than 15 minutes, tap Stop copying.
- When you see "Your phone's almost ready," see which data copied. You could be unable to copy certain data from your current Android phone. Learn which data doesn’t copy from Android.
- Within a few minutes
You'll get a "Pixel setup isn't done" notification. Tap Finish setup.
- For a few days
Open your Settings app. At the top, tap Finish setup.
- After you've had your phone a while
You can always reset your phone. But resetting erases all your data on your phone. Learn how to reset to factory settings.
- Open Settings General About.
- Under the name of your device, look for: "This iPhone is Supervised."
If a business, school, or other organization manages your iPhone, your copying could be limited. To check whether your iPhone is managed:
- Open Settings General Profiles & Device Management.
- Under the device name, look for policy profiles from your organization.
To increase what you can transfer, you can remove these profiles. This can affect your access to your organization's information.
- Downloads, like PDF files
- Photos, videos, and music stored in hidden folders
- Apps that aren’t from the Google Play Store
- Data from apps that don't use Android backup
- Accounts other than Google Accounts and their data
- Contacts and calendars synced to services other than Google
- Certain phone settings (varies by phone and Android version)
- App data
- Paid apps
- Unpaid apps not matched on the Play Store
- In-app purchases
- Photos where an original isn’t stored on your iPhone
Tip: When you turn on Optimize Storage, original photos are in iCloud and not on your iPhone. Lower resolution versions of your photos won't copy, even if they're stored on your iPhone.
- Photos, videos, documents, and other files stored in iCloud. Learn how to request a transfer of iCloud photos and videos to Google Photos.
- Phone settings, like Wi-Fi passwords
- Music with iTunes Digital Rights Management protection
- Accounts other than Google Accounts and their data
- Contacts and calendars synced to services other than Google or iCloud
- Bookmarks from Safari
- Some third-party chat app data
From AndroidDon't have a cable
- On your Pixel phone:
- Tap Start.
- Connect to a Wi-Fi network or your mobile carrier.
- When asked to “Copy Apps & Data,” tap Next.
- When asked to “Use your old device,” tap Can’t use old phone.
- Follow the on-screen steps to log in to your Google Account and access your backup.
- Check that you have a backup of your current Android phone. Learn how to manage backups.
- On your Pixel phone, tap Start. If you don't see "Start," learn how to return to setup.
- Tap Next Can't use old phone.
- Under "Copy another way," tap OK A backup from the cloud.
- Connect to a Wi-Fi or mobile carrier.
- Sign in to the Google Account that has the backup of your data.
- Follow the on-screen steps.
If you already use contacts in your Google Account, like in Gmail, they'll automatically show on your Pixel phone after you sign in. To see your contacts, open your Pixel phone's Contacts app .
If your contacts are on a SIM card, learn how to import contacts from a SIM card.
- Back up your music from your current phone to your computer.
- Use your Chrome browser to drag songs into your Google Play library. Learn how to add music using Google Play Music for Chrome.
- Connected to the internet
Upload content from your current phone or computer to your Google Account. Content in your Google Account shows on your Pixel phone. Learn how to upload to Google Drive and back up to Google Photos.
- Can't connect to the internet
Transfer content to your Pixel phone with a USB cable. Learn how to transfer files between your computer and phone.
From iPhoneDon't have a cable or want to transfer without returning to setup
In your Google Account
- If you already use contacts in your Google Account, like in Gmail, you'll see them in your communication apps on your Pixel phone.
- Make sure all your contacts are in iCloud.
- Export your contacts from icloud.com as a vCard file.
- Import your contacts to Gmail. Learn how to add, move, or import contacts.
- After you copy your contacts, you'll see them in your communication apps on your Pixel phone.
From a SIM card
- If your contacts are on a SIM card, learn how to import contacts from a SIM card.
To back up your photos and videos from your iPhone to Google Photos, learn how to back up to Google Photos. Google Photos will show on your Pixel phone.
- Back up your music from your iPhone to your computer.
- In your Chrome browser, drag songs into your Google Play library. Learn how to move songs to Google Play Music.
Still can't copy data
If you still can't copy your data to your Pixel phone, learn how to contact us.