Manage Google meeting room hardware

Use the Google Admin console to view, modify, and update settings for Google meeting room hardware. You need to be a G Suite administrator to sign in and access the settings.

If you aren't a G Suite​ customer, you can enroll devices with your domain and view or change any Google meeting room hardware settings. However, you can't associate the device with a calendar.

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Settings

Common settings
  • Remote management—Manage meetings from a remote location. Learn more
  • Enrollment—View the devices enrolled in your domain. Learn more
  • Device name—Change a device name to something meaningful (such as the conference room where the device is physically installed). Learn more
  • Calendar assignment—Associate a device with a Google Calendar resource so that G Suite users can schedule a meeting room. The meeting name will automatically appear on the Google meeting room hardware display in that room. Learn more
  • Device information—View and edit device settings. Learn more
  • Time zone—Change the device time zone. Learn more
  • Reboot rules—Define how often a device should automatically reboot. Learn more
  • Device statusDeprovision a device or move it to the Pending state (to re-enroll it). Learn more
Change settings for specific devices
  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Devices and then Google meeting room hardware.

    To see Devices, you might have to click More controls at the bottom.

  3. Choose an option:
Change settings for all devices

You can also apply the following settings to all Google meeting room hardware devices in your domain:

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Devices and then Google meeting room hardware.

    To see Devices, you might have to click More controls at the bottom.

  3. In the Devices panel, click Settings Settings.
  4. Select the panel containing the settings you want to change. For the full list of settings, see the table below.
  5. To apply the setting to everyone, leave the top organizational unit selected. Otherwise, select a child organizational unit.
  6. On the System settings page, change one or more settings for your devices. 
  7. Click Save. If you configured a child organizational unit, you might be able to Inherit or Override a parent organizational unit's settings.

Settings typically take effect within minutes, but might take up to 24 hours to propagate through your organization.
 

Setting Specifies
Release channel

Switch your devices between Chrome Stable, Beta, and Developer software releases, or let users switch channels on the devices. Learn more about best practices for Chrome releases.

Note: If you let users change release channels, System Updates displays the Beta channel version. Devices manually set to Developer or Stable channels might not update as expected.

You can't change the release channel in your top-level organizational unit. To switch a device to the Beta or Developer release channel:

  1. Add an organizational unit. Learn more about adding an organizational unit.
  2. Move the device to the new organizational unit. Learn more about moving Chrome devices to an organizational unit.
  3. On the settings and policies page for the new organizational unit, select whether you want devices to auto update.

    If you allow auto-updates, set Restrict Google Chrome version to at most to No restriction. Version restriction won't work on the Beta or Developer release channels.


If you turn off auto-updates, you can manually check for updates by rebooting the device and holding Ctrl + Alt + S on the keyboard. Change the release channel. Select Save.

System updates

Whether devices automatically update to new versions of Chrome OS.

When the release channel is set to Stable, the System Update setting can't be modified because updates are handled automatically.

The Hangouts application will manage the OS updates to ensure high reliability and stability of Google meeting room hardware. For details, see Manage updates on Chrome devices.

Timed reboot

The local time at which the devices will reboot. The default option chooses the least interruptive time to reboot.

Time zone Whether the device keeps its current time zone or is set to local.
Call phones

Whether participants can join meetings by phone.

This feature is currently available for calls to the U.S. and Canada. 

Devices can Call Phones in Classic Hangouts—Available if the domain associated with your G Suite account is registered in the U.S. or Canada. 

Devices Can Call Phones in Meet —Available, but will only be activated on Hangouts Meet hardware located in specific countries.

Wallpapers Change the wallpapers that appear on your devices.
Alert recipients Email addresses and mobile phone numbers that receive offline or peripheral alerts.

Offline alerts

Method of delivery for alerts (email or text).

Alerts are sent when Google meeting room hardware detects an issue that can't be autoremediated, for example, when a device loses a network connection.

Another message is sent when the issue is resolved For details, see Connectivity and peripheral issue alerts.

Peripheral alerts

Method of delivery for alerts (email or text).

Alerts are sent when Google meeting room hardware detects an issue that can't be autoremediated, for example, when a peripheral device is missing or malfunctioning.

Another message is sent when the issue is resolved. For details, see Connectivity and peripheral issue alerts.

Report diagnostics

Whether Google meeting room hardware uploads device logs that aren’t identified by the user in near real-time to Google and collects basic usage statistics to monitor fleet operation and automatically detect anomalies. The logs include operating system logs, Chrome logs, peripheral diagnostics and meeting metrics.

Logs and feedback

Whether Google meeting room hardware uploads device logs that aren’t identified by the user twice a day to Google. Logs are made available to G Suite support for troubleshooting issues reported by this domain’s G Suite admin. Turning this setting on also includes device logs in user feedback reports sent to Google. Device logs include OS logs, Chrome logs, peripheral diagnostics, and meeting metrics.

To know when users deliver feedback, check the Notify administrator contacts when users submit feedback box. The notices are sent to any email addresses that you designate under G Suite or Your Domain Administrator Contact Details. They include information such as the serial number of the device and the feedback category.

Device state reporting Whether devices enrolled in your domain report their state to Google and the G Suite admin. The report includes information on: 
  • Device’s hardware, software, and OS versions
  • Whether the device is online
  • Whether the device is updated and complies with domain policies
Some of this information appears in the Admin console. 

Error reporting

Whether the device sends Google usage statistics and crash reports whenever a system or browser process fails.

Usage statistics contain aggregated information such as preferences, button clicks, and memory use. They don't include webpage URLs or any personal information. Crash reports contain system information at the time of the crash and might contain webpage URLs or personal information, depending on what was happening during the crash.

Devices and peripherals

Monitor status of peripherals

Peripherals

You can view the status of peripherals in a room.

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Devices and then Google meeting room hardware.

    To see Devices, you might have to click More controls at the bottom.

  3. Click the device you want to view.
    The following icons indicate whether a peripheral is connected, disconnected, or unsupported on a meeting device.
    • OK OK indicates the peripheral is connected and working correctly.
    • Unsupported Unsupported indicates the peripheral is connected but not supported. 
    • Out of order Out of order indicates there is a problem with the peripheral. 

A dimmed icon indicates the peripheral is offline.

Click Run Diagnostics Now to see detailed information about any problems with peripherals. Click View History to see a log of peripheral events.

Set a default peripheral

At the end of each meeting, the device automatically resets to Google-supported peripherals. For more information, see Google meeting room hardware supported peripherals. You can use the Google Admin console to set the default peripherals.

To set a default peripheral:

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Devices and then Google meeting room hardware.

    To see Devices, you might have to click More controls at the bottom.

  3. Click the device you want to set the default peripherals for.
  4. In the Connected peripherals section, point at the peripheral you want to set as the default and click Set As Default.

 

Your default selection will be applied at the end of the next call.

Qualified peripherals for Hangouts Meet hardware kit

Use the Hangouts Meet peripheral qualification program to find out if your chosen third-party peripherals are compatible with the Hangouts Meet hardware. As part of the program, Google’s partner lab tests the peripherals for quality, reliability, and interoperability. Qualified peripherals will get automatic, over-the-air firmware updates.

If you're a vendor or manufacturer, see Hangouts Meet hardware peripheral qualification program for more information about the qualification requirements and process.

Approved peripherals

The following devices have been approved for use with Hangouts Meet hardware. The diagram shows the configuration of qualified peripherals and cables.

Configuration diagram of Chromebox with USB hub

Touchscreen controllers

Manufacturer Device name
Mimo® Vue HDMI
Logitech®     Tap

Cameras

Device type Manufacturer Device name
Digital Pan tilt zoom (PTZ) Huddly Huddly GO 4k Webcam
Mechanical PTZ Logitech Logitech PTZ Pro 2
Mechanical PTZ Logitech Logitech Rally Camera*
Mechanical PTZ AVer® AVer CAM520**

* See Known issues

** Support begins with Chrome 70

Audio 

Device type Manufacturer Device name
Audio in and out Google Hangouts Meet hardware speakermic
Audio in and out Logitech Logitech Rally system*

* See Known issues

All-in-one

Device type Manufacturer Device name
Audio in and out + Mechanical PTZ Camera Logitech Logitech Meetup*

* Support begins with Chrome 69

Audio processors for integration

Professional audio processors for custom integration projects. Please contact manufacturer for specific implementation details.

Device type Manufacturer Device name
Audio DSP QSC® Core 110f
Audio DSP Biamp® TesiraFORTE

USB hubs and cables

Device type Manufacturer Device name
Hub cable (A[M]/B[M]) Lindy® 5m USB 3.0 extension cable
Hub cable (A[M]/B[M]) Newnex® 5m USB 3.0 extension cable
Hub cable (A[M]/B[M]) Newnex 10m USB 3.0 extension cable
Hub cable (A[M]/B[M]) Newnex 20m USB 3.0 extension cable
Hub cable (A[M]/B[M]) Startech® 10m USB 3.0 extension cable
Camera cable (A[M]/A[F]) Lindy 5m USB 3.0 extension cable
Camera cable (A[M]/A[F]) Lindy 50m USB 3.0 extension cable
Camera cable (A[M]/A[F]) Newnex 5m USB 3.0 extension cable
Camera cable (A[M]/A[F]) Newnex 10m USB 3.0 extension cable
Camera cable (A[M]/A[F]) Newnex 16m USB 3.0 extension cable
Camera cable (A[M]/A[F]) Telycam  30m USB 3.0 extension cable
Camera cable (A[M]/A[F]) Telycam 50m USB 3.0 extension cable
Hub Lindy USB 3.0 7 Port Industrial Hub
Hub Newnex USB 3.0 2-Port Industrial Hub
Hub Newnex USB 3.0 4-Port industrial hub
Hub Startech USB 3.0 4-Port industrial hub
Hub & hub cable Lindy 10m USB 3.0 Active Long Distance 4 Port Hub

USB-C to HDMI adapters - Output

Recommended for dual display Hangouts Meet setups using the CN65 Chromebox.

Device type     Manufacturer Device name
USB-C to HDMI 2.0 Adapter     Accell® USB-C to HDMI 2.0 Adapter - CEC Enabled

USB-C to HDMI adapters - Input

Use to connect a USB-C laptop to the HDMI input of the Mimo or Tap touchscreen controller.

Device type Manufacturer Device name
USB-C to HDMI Adapter     Moshi®     USB-C to HDMI Adapter    
USB-C to HDMI 2.0 Adapter  Google USB-C to HDMI 2.0 Adapter 

Unsupported devices

Other third-party devices and peripherals can be used with the Hangouts Meet hardware, but they're not supported. They won't get updates. 

For information about HDMI-switcher compatibility when presenting to a room, see Known issues.

Legacy supported peripherals for Hangouts Meet hardware

These peripherals are supported in legacy installations.

Audio

Manufacturer Device name
Jabra® SPEAK 410
Jabra SPEAK 510
Jabra SPEAK 810
RevoLabs® FLX UC 500
ClearOne® Chat 150

Camera

Manufacturer Device name
Logitech® HD Pro Webcam C920
Logitech Webcam C920
Logitech Webcam C930e
Logitech ConferenceCam
Logitech PTZ Pro Camera
Vaddio® RoboSHOT 12 USB
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