You can get alerts when a device loses connectivity or an issue arises with a connected peripheral. Alerts describe issues and contain device details. You can opt for alerts by enabling them in the Google Admin console. Alerts sent as text messages are abbreviated, but you can get alerts by email, text, or both. You can also integrate them with external systems, such as automatic ticket creation.
Supported issue types
You can configure alerts to be sent for any of the following supported issue types:
- Device offline
- Missing microphone
- Missing speaker
- Missing camera
- Missing controller
- Missing display
- Missing default microphone
- Missing default speaker
- Missing default camera
- Missing default whiteboard camera
Turn on alerts
Go to Menu DevicesGoogle Meet hardwareSettings.
Click the Alerts panel.
Select the organizational unit for which you want to change the settings for alerts.
Click Alert recipients, then enter email addresses, mobile phone numbers, or both.
Click Offline alerts, then whether you want email and SMS alerts when a device goes offline.
Click Peripheral alerts and then whether you want email and SMS alerts when a peripheral alert is triggered.
Click Peripheral issue alerts, and then select which specific peripheral issue types you want to receive.
Temporarily silence alerts for a specific device
Go to Menu DevicesGoogle Meet hardwareDevices.
Click on a device to go to the Device detail page.
In the left sidebar, click Manage alerts.
To silence alerts indefinitely, toggle Silenced.
(Optional) To set an expiration date for the silence, toggle Until this day. This will be the date that the silence is canceled and alerts will be sent again.
(Optional) Set a Reason for managing alerts that will be visible to other admins. This will be displayed to all admins with viewing privileges, even if they do not have permission to manage alerts.
(Optional) To specify whether newly enrolled devices automatically have their alerts silenced or not, go to DevicesGoogle Meet hardwareSettingsService settingsNew device alerts.
Some features may require having the Manage organizational unit settings for Google Meet hardware.
Timing for alerts
Depending on the issue, you will receive connectivity or peripheral alerts after a set period of time. Alerts are not sent for missing monitors.
- Peripheral alerts—Alert sent after 10 minutes.
- Offline alerts—Alert sent after 30 minutes.
|Unique name set by the admin
|Green Room (US-XYZ-A32)
|Description of issue
|Examples include Offline, Missing microphone, and Missing camera
|Issues detected with peripherals or connectivity issues
|Connectivity or Peripheral
|Time the issue was opened
|Time the issue was closed
|Ongoing or 2019-03-21-T08:23:04+00:00
|If set for the device
|If set for the device
|Unique number located under the device
|Unique ID that's identical for open and closed alerts
|Google Admin Device Details page
|Direct link to the device page in Google Admin console