Manage Google meeting room hardware

Use the Google Admin console to view, modify, and update settings for Google meeting room hardware. You need to be a G Suite administrator to sign in and access the settings.

If you aren't a G Suite​ customer, you can enroll devices with your domain and view or change any Google meeting room hardware settings. However, you can't associate the device with a calendar.

Settings

Common settings
  • Remote management—Manage video calls from a remote location. Learn more
  • Enrollment—View the devices enrolled in your domain. Learn more
  • Device name—Change a device name to something meaningful (such as the conference room where the device is physically installed). Learn more
  • Calendar resources—Associate a device with a Google Calendar resource so that G Suite users can schedule a meeting room. The meeting name will automatically appear on the Google meeting room hardware display in that room. Learn more
  • Device information—View and edit device settings. Learn more
  • Time zone—Change the device time zone. Learn more
  • Reboot rules—Define how often a device should automatically reboot. Learn more
  • Device stateDeprovision a device or move it to the Pending state (to re-enroll it). Learn more
Change settings for specific devices
  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Device Management and then Google meeting room hardware.

    To see Device Management, you might have to click More controls at the bottom.

    Requires having the Google meeting room hardware custom role.

  3. Select the organizational unit to which you want the settings to apply.
    A list of the devices enrolled in your domain appears. 
  4. (Optional) To change the settings for more than one device, check the box next to each of the devices and click More Actions to:
  5. (Optional) To change the settings on a single device, click a device name to:
Change settings for all devices

You can also apply the following settings to all Google meeting room hardware devices in your domain:

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Device management. On the left, click Google meeting room hardware and then Settings and policies.

    Requires having the Google meeting room hardware custom role.

  3. Select the organizational unit to which you want the settings to apply.
  4. On the settings and policies page, you can change one or more settings for your devices. 
    For the full list of settings, see the table below.  
  5. At the bottom, click Save.
    Settings typically take effect within minutes but might take up to an hour to propagate through your organization.
     
    Setting Specifies

    Auto Update Settings

    Whether devices automatically update to new versions of Chrome OS.

    When the release channel is set to Move to Stable Channel, the Auto Update setting will be fixed at Stop auto-updates.

    The Hangouts application will manage the OS updates to ensure high reliability and stability of Google meeting room hardware. For details, see Manage updates on Chrome devices.

    Release Channel

    Switch your devices between Chrome Stable, Beta, and Dev software releases. Learn more about best practices for Chrome releases.

    You can't change the release channel in your top-level organizational unit. To switch a device to the Beta or Dev release channel:

    1. Add an organizational unit. Learn more about adding an organizational unit.
    2. Move the device to the new organizational unit. Learn more about moving Chrome devices to an organizational unit.
    3. On the settings and policies page for the new organizational unit, select whether you want devices to auto update.

      If you allow auto-updates, set Restrict Google Chrome version to at most to No restriction. Version restriction won't work on the Beta or Dev release channels.

      If you turn off auto-updates, you can manually check for updates by rebooting the device and holding Ctrl + Alt + S on the keyboard.
    4. Change the release channel.
    5. Select Save.

    G Suite or your Domain Administrator Contact Details

    Email addresses and mobile phone numbers.

    Delivery of Status Alerts and Peripheral Alerts

    Method of delivery for alerts (email or text).

    Alerts are sent when Google meeting room hardware detects an issue that can't be autoremediated, for example:

    • Status—Lost network connection with a device
    • Peripheral—Peripheral device missing or malfunctioning

    Another message is sent when the issue is resolved, for example, when the device reconnects to the network. For details, see Connectivity and peripheral issue alerts.

    Logs and Reporting: Troubleshooting and Diagnostics

    If and how device logs are generated, forwarded to admins and sent to Google for troubleshooting. Device logs include operating system logs, Chrome logs, peripheral diagnostics, and meeting metrics.

    • Diagnostics—Whether to send these logs to Google whenever users file feedback
    • Troubleshooting—Whether to automatically upload these logs to Google in the background

    Check the Receive feedback via email box to deliver user feedback reports. The reports are sent to any email addresses that you designate under G Suite or Your Domain Administrator Contact Details.

    Device Reporting

    Whether devices enrolled in your domain report their state. The report includes information on: 

    • Device’s hardware, software, and OS versions
    • Whether the device is online
    • Whether the device is updated and complies with domain policies

    Some of this information appears in the Admin console. 

    Anonymous Metric Reporting

    Whether the device sends Google usage statistics and crash reports whenever a system or browser process fails.

    Usage statistics contain aggregated information such as preferences, button clicks, and memory usage. They don't include webpage URLs or any personal information. Crash reports contain system information at the time of the crash and might contain webpage URLs or personal information, depending on what was happening during the the crash.

    Call a Phone

    Whether participants can join meetings by phone.

    This feature is currently available for calls to the U.S. and Canada. 

    • Call a phone in classic Hangouts—Available if the domain associated with your G Suite account is registered in the U.S. or Canada. 
    • Call a phone in Hangouts Meet (the new video experience)—Available, but will only be activated on Hangouts Meet hardware located in specific countries.
    Time Zone Whether the device keeps its current time zone or is set to local.
    Custom Wallpapers The ability to Upload custom wallpapers.
    Timed Reboot The local time at which the devices will reboot. Otherwise, the default option chooses the least interruptive time to reboot.

Devices and peripherals

Search for Google meeting room hardware using filters
As an admin, you might need to find devices that match specific criteria. You can use filters to search for Google meeting room hardware. For example, this practice can help you manage a large fleet of devices.

Types of matching 

Matching queries against device fields varies by field: 

  • Serial number, Device name, Location—Words or substrings will be matched.
  • Asset ID—Words will be matched.
  • Meeting code—Only complete meeting codes will match.
  • Connection status, Provisioning status—Only specific status values will be matched.
  • Device model—Complete and case-sensitive matches only. Strings with spaces need to be quoted.

For substring matching, the search term needs at least 3 characters.

Using filters in queries

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Device Management and then Google meeting room hardware.

    To see Device Management, you might have to click More controls at the bottom.

    Requires having the Google meeting room hardware custom role.

  3. In the search dialog, add one or more filter terms as part of the text query in the format filter_term:value

Note:
  • Filter terms are case-sensitive and must be entered in lowercase.
  • Results need to match all added filters (implicit and operation). 

​Example filter usage

Information requested Query *
Which devices are offline in New York? is:offline location:nyc
Are there any ASUS Chromebox CN62 devices provisioned in the second London office? is:provisioned location:lon2 model:"ASUS Chromebox CN62" 
What is the asset ID of the hardware kit that was recently deprovisioned in room Serengeti? is:deprovisioned serengeti

* Actual queries will vary based on the local naming conventions used by the organization.

 

Available filter terms

Filter term Description Usage
is: Online status is:online
is:offline
status: Provisioning status status:provisioned
status:deprovisioned
status:pending
name: Device name name:B427
name:desk
name:"Blue room"
id: Serial number id:MP05552N
location: Custom location location:MUC41-4-607
location:"LA Reception"
meeting_name: Meeting code meeting_name:abc-defg-hij
model Hardware model model:"ASUS Chromebox CN62"
asset_id: Asset ID asset_id:A5551234

 

Monitor status of devices and peripherals

Devices

If you see dimmed icons and no text, the device status is unknown. To fix a device with an unknown status, restart the unit. 

Search for units that are online or offline using the “is” prefix. In the search box, enter is:online or is:offline.

  • If a device is online—You'll see a green circle next to the status column in the Admin console. When you click on the device, you’ll see Device Online.
  • If a device is offline—You'll see a red circle next to the status column in the Admin console. When you click on the device, you’ll see Device Offline.

Peripherals

While we recommend you use Google-supported peripherals (camera, microphone, speaker, and controller), you can install other peripherals. However, this might result in impaired performance and such devices are not supported.

Monitor if peripherals are online:

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Device Management and then Google meeting room hardware.

    To see Device Management, you might have to click More controls at the bottom.

    Requires having the Google meeting room hardware custom role.

  3. Select the device you want to view.
    The following icons indicate whether a peripheral is connected, disconnected, or unsupported on a meeting device.
    • OK OK indicates that the peripheral is connected and working correctly.
    • Unsupported Unsupported indicates that the peripheral is connected but not supported. 
    • Out of order Out of order indicates there is a problem with the peripheral. 

When an icon is dimmed, it means the peripheral isn't online.

If a problem is discovered with one or more peripherals connected to a device, click Device health. You'll get detailed information on the type of problem with your peripheral. You can also run diagnostics to help resolve issues.

These situations occur with the following peripherals:

  • Hangouts Meet controller—If you add 2 Hangouts Meet controllers to the Google meeting room hardware device, it might not work as expected because this is an unsupported configuration. 
  • Microphone-speaker—When a microphone-speaker is connected, it's reported and appears in the event history as 2 peripherals, even when it's a single unit.

Set a default peripheral

At the end of each call, the device automatically resets to Google-supported peripherals. For more information, see the section below: Google meeting room hardware supported peripherals. You can also set the default peripherals you want to use in the Admin console.

To set a default peripheral:

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Device Management and then Google meeting room hardware.

    To see Device Management, you might have to click More controls at the bottom.

    Requires having the Google meeting room hardware custom role.

  3. Click the device you want to set the default peripherals for.
  4. In the Connected peripherals section, point at the peripheral you want to set as the default and click Set As Default.

  5.  

Your default selection will be applied at the end of the next call.

Google meeting room hardware supported peripherals

Audio

Manufacturer Device name
Google Hangouts Meet speakermic
Jabra® SPEAK 410
Jabra SPEAK 510
Jabra SPEAK 810
RevoLabs® FLX UC 500
ClearOne® Chat 150

Camera

Manufacturer Device name
Huddly® Go
Logitech® HD Pro Webcam C920
Logitech Webcam C920
Logitech Webcam C930e
Logitech ConferenceCam
Logitech PTZ Pro Camera
Vaddio® RoboSHOT 12 USB

Controller

Manufacturer Device name
Mimo® Vue HDMI

Qualified peripherals for Hangouts Meet hardware kit

Use the Hangouts Meet peripheral qualification program to find out if your chosen third-party peripherals are compatible with the Hangouts Meet hardware. As part of the program, Google’s partner lab tests the peripherals for quality, reliability, and interoperability. Qualified peripherals will get automatic, over-the-air firmware updates.

If you're a vendor or manufacturer, see Hangouts Meet hardware peripheral qualification program for more information about the qualification requirements and process.

Approved peripherals

The following devices have been approved for use with Hangouts Meet hardware. The diagram shows the configuration of qualified peripherals and cables.

Configuration diagram of Chromebox with USB hub

Cameras

Device type Manufacturer Device name
Digital Pan tilt zoom (PTZ) Huddly Huddly GO 4k Webcam
Mechanical PTZ Logitech Logitech PTZ Pro 2
Mechanical PTZ Logitech Logitech Rally Camera*
Mechanical PTZ AVer® AVer CAM520**

* See Known issues

** Support begins with Chrome 70

Audio 

Device type Manufacturer Device name
Audio in and out Google Hangouts Meet hardware speakermic
Audio in and out Logitech Logitech Rally system*

* See Known issues

All-in-one

Device type Manufacturer Device name
Audio in and out + Mechanical PTZ Camera Logitech Logitech Meetup*

* Support begins with Chrome 69

Audio processors for integration

Professional audio processors for custom integration projects. Please contact manufacturer for specific implementation details.

Device type Manufacturer Device name
Audio DSP QSC® Core 110f
Audio DSP Biamp® TesiraFORTE

USB hubs and cables

Device type Manufacturer Device name
Hub cable (A[M]/B[M]) Lindy® 5m USB 3.0 extension cable
Hub cable (A[M]/B[M]) Newnex® 5m USB 3.0 extension cable
Hub cable (A[M]/B[M]) Newnex 10m USB 3.0 extension cable
Hub cable (A[M]/B[M]) Startech® 10m USB 3.0 extension cable
Camera cable (A[M]/A[F]) Lindy 5m USB 3.0 extension cable
Camera cable (A[M]/A[F]) Lindy 50m USB 3.0 extension cable
Camera cable (A[M]/A[F]) Newnex 5m USB 3.0 extension cable
Camera cable (A[M]/A[F]) Newnex 10m USB 3.0 extension cable
Camera cable (A[M]/A[F]) Newnex 16m USB 3.0 extension cable
Camera cable (A[M]/A[F]) Telycam  30m USB 3.0 extension cable
Camera cable (A[M]/A[F]) Telycam 50m USB 3.0 extension cable
Hub Lindy USB 3.0 7 Port Industrial Hub
Hub Newnex USB 3.0 2-Port Industrial Hub
Hub Newnex USB 3.0 4-Port industrial hub
Hub Startech USB 3.0 4-Port industrial hub
Hub & hub cable Lindy 10m USB 3.0 Active Long Distance 4 Port Hub

Unsupported devices

Other third-party devices and peripherals can be used with the Hangouts Meet hardware, but they're not supported. They won't get updates. 

For information about HDMI-switcher compatibility when presenting to a room, see Known issues.

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