Manage Google meeting room hardware

Use the Google Admin console to view, modify, and update settings for Google meeting room hardware. You need to be a G Suite administrator to sign in and access the settings.

If you aren't a G Suite​ customer, you can enroll devices with your domain and view or change any Google meeting room hardware settings. However, you can't associate the device with a calendar.

Settings

Common settings
  • Remote management—Manage meetings from a remote location. Learn more
  • Enrollment—View the devices enrolled in your domain. Learn more
  • Device name—Change a device name to something meaningful (such as the conference room where the device is physically installed). Learn more
  • Calendar assignment—Associate a device with a Google Calendar resource so that G Suite users can schedule a meeting room. The meeting name will automatically appear on the Google meeting room hardware display in that room. Learn more
  • Device information—View and edit device settings. Learn more
  • Time zone—Change the device time zone. Learn more
  • Reboot rules—Define how often a device should automatically reboot. Learn more
  • Device statusDeprovision a device or move it to the Pending state (to re-enroll it). Learn more
Change settings for specific devices
  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Device Management and then Google meeting room hardware.

    To see Device Management, you might have to click More controls at the bottom.

  3. Select which devices you want to appear in the list. You can specify organizational units on the left, and you can filter the list according to specific criteria. Learn more.
  4. To change the settings for a single device, click a row to see the device details. In the device details page, you can:
  5. To work with multiple devices, use the check boxes to select devices, then click Manage devices More to:
    • Reboot the devices.
    • Connect the devices to or disconnect the devices from a meeting. Learn more
    • Mute the microphone.
    • Deprovision the devices. Learn more
    • Move devices to the Pending state (to re-enroll them). Learn more
Change settings for all devices

You can also apply the following settings to all Google meeting room hardware devices in your domain:

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Device management. On the left, click Google meeting room hardware and then Settings and policies.

    Some features may require having the Google meeting room hardware with Calendar privilege.

  3. Select the organizational unit to which you want the settings to apply.
  4. On the settings and policies page, you can change one or more settings for your devices. 
    For the full list of settings, see the table below.  
  5. At the bottom, click Save.
    Settings typically take effect within minutes but might take up to an hour to propagate through your organization.
     
    Setting Specifies

    Auto Update Settings

    Whether devices automatically update to new versions of Chrome OS.

    When the release channel is set to Move to Stable Channel, the Auto Update setting will be fixed at Stop auto-updates.

    The Hangouts application will manage the OS updates to ensure high reliability and stability of Google meeting room hardware. For details, see Manage updates on Chrome devices.

    Release Channel

    Switch your devices between Chrome Stable, Beta, and Dev software releases. Learn more about best practices for Chrome releases.

    You can't change the release channel in your top-level organizational unit. To switch a device to the Beta or Dev release channel:

    1. Add an organizational unit. Learn more about adding an organizational unit.
    2. Move the device to the new organizational unit. Learn more about moving Chrome devices to an organizational unit.
    3. On the settings and policies page for the new organizational unit, select whether you want devices to auto update.

      If you allow auto-updates, set Restrict Google Chrome version to at most to No restriction. Version restriction won't work on the Beta or Dev release channels.

      If you turn off auto-updates, you can manually check for updates by rebooting the device and holding Ctrl + Alt + S on the keyboard.
    4. Change the release channel.
    5. Select Save.

    G Suite or your Domain Administrator Contact Details

    Email addresses and mobile phone numbers.

    Delivery of Status Alerts and Peripheral Alerts

    Method of delivery for alerts (email or text).

    Alerts are sent when Google meeting room hardware detects an issue that can't be autoremediated, for example:

    • Status—Lost network connection with a device
    • Peripheral—Peripheral device missing or malfunctioning

    Another message is sent when the issue is resolved, for example, when the device reconnects to the network. For details, see Connectivity and peripheral issue alerts.

    Logs and Reporting: Troubleshooting and Diagnostics

    If and how device logs are generated, forwarded to admins and sent to Google for troubleshooting. Device logs include operating system logs, Chrome logs, peripheral diagnostics, and meeting metrics.

    • Diagnostics—Whether to send these logs to Google whenever users file feedback
    • Troubleshooting—Whether to automatically upload these logs to Google in the background

    Check the Receive feedback via email box to deliver user feedback reports. The reports are sent to any email addresses that you designate under G Suite or Your Domain Administrator Contact Details.

    Device Reporting

    Whether devices enrolled in your domain report their state. The report includes information on: 

    • Device’s hardware, software, and OS versions
    • Whether the device is online
    • Whether the device is updated and complies with domain policies

    Some of this information appears in the Admin console. 

    Anonymous Metric Reporting

    Whether the device sends Google usage statistics and crash reports whenever a system or browser process fails.

    Usage statistics contain aggregated information such as preferences, button clicks, and memory usage. They don't include webpage URLs or any personal information. Crash reports contain system information at the time of the crash and might contain webpage URLs or personal information, depending on what was happening during the the crash.

    Call a Phone

    Whether participants can join meetings by phone.

    This feature is currently available for calls to the U.S. and Canada. 

    • Call a phone in classic Hangouts—Available if the domain associated with your G Suite account is registered in the U.S. or Canada. 
    • Call a phone in Hangouts Meet (the new video experience)—Available, but will only be activated on Hangouts Meet hardware located in specific countries.
    Time Zone Whether the device keeps its current time zone or is set to local.
    Custom Wallpapers The ability to Upload custom wallpapers.
    Timed Reboot The local time at which the devices will reboot. Otherwise, the default option chooses the least interruptive time to reboot.

Devices and peripherals

Monitor status of peripherals

Peripherals

You can view the status of peripherals in a room.

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Device Management and then Google meeting room hardware.

    To see Device Management, you might have to click More controls at the bottom.

  3. Click the device you want to view.
    The following icons indicate whether a peripheral is connected, disconnected, or unsupported on a meeting device.
    • OK OK indicates the peripheral is connected and working correctly.
    • Unsupported Unsupported indicates the peripheral is connected but not supported. 
    • Out of order Out of order indicates there is a problem with the peripheral. 

A dimmed icon indicates the peripheral is offline.

Click Run Diagnostics Now to see detailed information about any problems with peripherals. Click View History to see a log of peripheral events.

Set a default peripheral

At the end of each meeting, the device automatically resets to Google-supported peripherals. For more information, see Google meeting room hardware supported peripherals. You can use the Google Admin console to set the default peripherals.

To set a default peripheral:

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Device Management and then Google meeting room hardware.

    To see Device Management, you might have to click More controls at the bottom.

  3. Click the device you want to set the default peripherals for.
  4. In the Connected peripherals section, point at the peripheral you want to set as the default and click Set As Default.

 

Your default selection will be applied at the end of the next call.

Google meeting room hardware supported peripherals

Audio

Manufacturer Device name
Google Hangouts Meet speakermic
Jabra® SPEAK 410
Jabra SPEAK 510
Jabra SPEAK 810
RevoLabs® FLX UC 500
ClearOne® Chat 150

Camera

Manufacturer Device name
Huddly® Go
Logitech® HD Pro Webcam C920
Logitech Webcam C920
Logitech Webcam C930e
Logitech ConferenceCam
Logitech PTZ Pro Camera
Vaddio® RoboSHOT 12 USB

Controller

Manufacturer Device name
Mimo® Vue HDMI

Qualified peripherals for Hangouts Meet hardware kit

Use the Hangouts Meet peripheral qualification program to find out if your chosen third-party peripherals are compatible with the Hangouts Meet hardware. As part of the program, Google’s partner lab tests the peripherals for quality, reliability, and interoperability. Qualified peripherals will get automatic, over-the-air firmware updates.

If you're a vendor or manufacturer, see Hangouts Meet hardware peripheral qualification program for more information about the qualification requirements and process.

Approved peripherals

The following devices have been approved for use with Hangouts Meet hardware. The diagram shows the configuration of qualified peripherals and cables.

Configuration diagram of Chromebox with USB hub

Cameras

Device type Manufacturer Device name
Digital Pan tilt zoom (PTZ) Huddly Huddly GO 4k Webcam
Mechanical PTZ Logitech Logitech PTZ Pro 2
Mechanical PTZ Logitech Logitech Rally Camera*
Mechanical PTZ AVer® AVer CAM520**

* See Known issues

** Support begins with Chrome 70

Audio 

Device type Manufacturer Device name
Audio in and out Google Hangouts Meet hardware speakermic
Audio in and out Logitech Logitech Rally system*

* See Known issues

All-in-one

Device type Manufacturer Device name
Audio in and out + Mechanical PTZ Camera Logitech Logitech Meetup*

* Support begins with Chrome 69

Audio processors for integration

Professional audio processors for custom integration projects. Please contact manufacturer for specific implementation details.

Device type Manufacturer Device name
Audio DSP QSC® Core 110f
Audio DSP Biamp® TesiraFORTE

USB hubs and cables

Device type Manufacturer Device name
Hub cable (A[M]/B[M]) Lindy® 5m USB 3.0 extension cable
Hub cable (A[M]/B[M]) Newnex® 5m USB 3.0 extension cable
Hub cable (A[M]/B[M]) Newnex 10m USB 3.0 extension cable
Hub cable (A[M]/B[M]) Newnex 20m USB 3.0 extension cable
Hub cable (A[M]/B[M]) Startech® 10m USB 3.0 extension cable
Camera cable (A[M]/A[F]) Lindy 5m USB 3.0 extension cable
Camera cable (A[M]/A[F]) Lindy 50m USB 3.0 extension cable
Camera cable (A[M]/A[F]) Newnex 5m USB 3.0 extension cable
Camera cable (A[M]/A[F]) Newnex 10m USB 3.0 extension cable
Camera cable (A[M]/A[F]) Newnex 16m USB 3.0 extension cable
Camera cable (A[M]/A[F]) Telycam  30m USB 3.0 extension cable
Camera cable (A[M]/A[F]) Telycam 50m USB 3.0 extension cable
Hub Lindy USB 3.0 7 Port Industrial Hub
Hub Newnex USB 3.0 2-Port Industrial Hub
Hub Newnex USB 3.0 4-Port industrial hub
Hub Startech USB 3.0 4-Port industrial hub
Hub & hub cable Lindy 10m USB 3.0 Active Long Distance 4 Port Hub

Unsupported devices

Other third-party devices and peripherals can be used with the Hangouts Meet hardware, but they're not supported. They won't get updates. 

For information about HDMI-switcher compatibility when presenting to a room, see Known issues.

Was this article helpful?
How can we improve it?