Understand your listing status
You may notice that not all of your locations have been published on Google. To check if your location is published:
- Sign in to Google My Business.
- If you have more than one business account, choose the account with the locations that you’d like to edit.
- Click Menu in the top left corner, then click Manage locations.
- Check the 'Status' column for the latest information on your location.
If the status is not "Published", check the information below for more information on how to resolve the situation:
|Status||What it means||How to fix|
|Pending verification||The verification process has begun, but isn't finished.||Enter the verification PIN sent by email.|
|Not published or verification required||Edits to your location won't appear on Google until your location has been verified.||Click the verification badge icon on the top right side of your dashboard to initiate the bulk verification process for 10 or more locations of the same business. Learn more about bulk verification.
If you work on behalf of a service area business or represent multiple businesses, you'll need to verify each location individually. Click Get verified to begin. Learn more about individual verification.
|Published||Your location is verified and synced with Maps.||You're all set. No action needed.|
|Published (with updates)||The location has been published on Maps, but its details have been updated based on the latest information we’ve received.||Click the location to approve, change or ignore the Google updates. Learn more about Google updates.|
|Errors||The data that you uploaded for the location contains one or more errors. You'll need to fix all errors before your data for the location are published to Maps. Learn more about errors.||Add the location back into your spreadsheet, upload the spreadsheet and resolve the errors by following these steps. If you're still having issues, please contact us.|
|Matches found||The data you uploaded for the location matches data for an existing location in Maps.||Click Confirm location to confirm that your location matches the data in Maps. On the screen that appears, click either Use this location for the Maps entry for your location or Add location if you can’t see your location on the map.|
|Access needed||The location has another verified owner on Google. Each location can only have one verified owner.||You have several options to resolve this issue. Learn more about resolving 'Access needed'.|
|Duplicate locations||The location that you uploaded is a duplicate of a location that has already been verified.||Check the locations in your feed to see if the location is already in your account, and remove it if so. Learn more about resolving duplicate locations.|
|Duplicate addresses||This location shares the same address as another location in your account.||Give the location a unique address, a unique shop code, or remove it if it already exists in your account. Use shop codes to differentiate locations that have the same address.|
|Missing shop codes||This location is missing a shop code. Shop codes are required to ensure that changes are applied accurately to your account.||You can add shop codes manually or include them in your next import. Learn more about missing shop codes.|
|Pending review||A location is in this state when you add or claim an existing location on Google Maps. This state can also be used whilst we review an update to your location.||Click the location in the dashboard to see if it's not connected to Maps. If the location is connected to Maps and still hasn’t been published for more than 2 weeks, please contact us.|
|Download not enabled||This location cannot be downloaded to CSV without action from you first.||Review your business information and complete any other outstanding tasks (e.g. verification, pending Google Updates, etc.) to enable the location for download.|
|Saving||This location is being processed.||Check again in a few minutes to see an updated status.|
|Disabled||This location has been disabled due to quality violations.||Once you’re sure your locations comply with our guidelines and include all required information, you can request for their reinstatement.|
|Suspended||The listing or account has violated our policies and can't be accessed by the public anymore.||Owners and managers of your listing can still make edits and appeal to be reinstated. Learn more about suspended business listings.|