Understand your Business Profile status

You may notice that not all of your locations are published on Google. To check whether your location is published:

  1. Sign in to Google My Business
    • If you have more than one business account, choose the account with the locations you’d like to edit.
  2. In the top left, click Menu Menu and then Manage locations.
  3. Check the "Status" column for the latest information on your location.

If the status is not "Published," check the information below for more information on how to resolve the situation:

Status What it means How to fix
Pending verification The verification process has begun, but isn't finished. Enter the verification PIN sent by email.
Unverified or verification required For your edits to show more quickly, verify your Business Profile. If you make edits before your profile is verified, some may still appear on Google after being reviewed.

Bulk verifications of 10 or more locations of the same business:

For a service area business or if you represent multiple businesses:

Published or verified Your location is verified and shows up on Google, as it has passed quality checks. For more info, refer to the “Pending review” status. You're all set. No action needed. Learn how to check whether your profile is live
Published (with updates) or updates from Google The location is published on Google Maps, and its details have been updated based on the latest information we’ve received. Keep your profile in sync with Google Maps.  Click the location to approve or correct the Google updates. Learn more about Google updates.
Errors The data you uploaded for the location contains one or more errors. You'll need to fix all errors before your data for the location are published to Maps. Learn more about errors Add the location back in your spreadsheet, upload the spreadsheet, and resolve the errors by following these steps. If you still have issues, contact us.
Matches found The data you uploaded for the location matches data for an existing location in Maps.
  1. To confirm that your location matches the data in Maps, click Confirm location
  2. On the screen that appears:
    • Click Use this location for the Maps entry for your location.
    • Or, if you don’t see your location on the map, click Add location.
Access needed The location has another verified owner on Google. Each location can only have one verified owner. You have several options to resolve this issue. Learn more about resolving "Access needed."
Duplicate locations The location you uploaded is a duplicate of a location that has already been verified. Check the locations in your feed. If you find that the location is already in your account, remove it. Learn more about resolving duplicate locations.
Duplicate addresses This location shares the same address as another location in your account. Give the location a unique address or a unique store code. If you find the address or store code, remove it. Use store codes to differentiate locations that have the same address.
Missing store codes This location is missing a store code. Store codes are required to ensure that changes are applied accurately to your account. You can add store codes manually or include them in your next import. Learn more about missing store codes.
Pending review The location is pending review. Google may also be reviewing an update or a suggested edit to your location. No action needed. Please wait until the review is completed. Learn how to check whether your profile is live.
Download not enabled This location cannot be downloaded to CSV without action from you first.

To download the location to CSV, review your business information and complete any other outstanding tasks, like verification or pending Google Updates.

Saving This location is being processed. Check again in a few minutes to see an updated status.
Disabled This location has been disabled for quality violations. After you’re sure your locations comply with our guidelines and include all required information, you can request the reinstatement of your locations.
Suspended The profile or account has violated our policies and cannot be accessed by the public anymore.  Owners and managers of your profile can still make edits and appeal to be reinstated. Learn more about suspended Business Profiles.
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