Scope of support

Google provides customer support for G Suite core services as well as some migration, synchronization, and API tools and offline or mobile versions of apps.

Service, tool, and app support

Docs and Drive

Customer support for Google Docs and Drive includes the following web-based services:

  • Drive
  • Docs
  • Sheets
  • Slides
  • new Sites
  • Forms
  • Drawings
Admin console
Google provides customer support for the Google Admin console web interface. Additional Google services that you can add in the Admin console aren't currently covered by any support or service level agreement, except for App Maker.
Google+

As a G Suite core service, Google provides the same technical support and service level commitments for Google+ as all core services. Learn how to contact G Suite support. Note: In G Suite for Education, Google+ is an additional Google service, not a core service.

Before you contact support about an issue with Google+, we recommend that you first search the Google+ Help Center for users to try to resolve your issue. You can also search the known issues page to determine whether we know about your issue already.

Supported components

Google provides customer support for the following Google+ components only: 

  • Abuse and name violation
  • Administrator Settings
  • Autocomplete
  • Collections
  • Communities
  • End user account locked out
  • Events - View and delete only, using the latest Android app
  • Google+ Domains API
  • Mobile app
  • Notifications
  • People (circles)
  • Posts
  • Profiles
  • Search
  • Sharing
  • User Interface

Cloud Identity

Google provides customer support for Cloud Identity for customers with current G Suite subscriptions. Learn more about Cloud Identity and adding Cloud Identity to your G Suite account.

App Maker

Google provides customer support and a service level agreement for App Maker. Before you contact G Suite support, we recommend that you first explore other App Maker support options, App Maker admin help, and App Maker documentation.

G Suite APIs and Admin SDK

Customer support for issues with the G Suite APIs listed individually in our developer documentation is available through different channels based on the type of request.

  Break-fix support Developer support How to contact us
Production issue with an existing implementation ✔︎ - Contact G Suite Support to call, chat, or submit a support case.
How to use Google APIs - ✔︎

Support for Google APIs is provided on Stack Overflow. To find the relevant Stack Overflow forum, refer to the links at the bottom of the G Suite API site.  

Google Apps Script ✔︎ ✔︎

Contact the Google Apps Script specialists on the Developer site.

Note: If you create a support case, support directs you to these resources.

Client-based migration and sync tools and data migration service

Google provides customer support for the data migration service and Google-developed client-based migration and sync tools, such as:

As we investigate your support request, we update you about our findings. If we confirm that your request is related to a product defect, we then track and report the issue to our engineering team for resolution. The engineering team assesses the defect severity and the feasibility of resolution, and prioritizes the engineering efforts accordingly. We update the support case with status information. For plug-in-based tools that are provided by Google and that rely on non-Google owned libraries, issue resolution might depend on the response of the third-party code owners.

G Suite functionality support for mobile and offline

Access to core services through Google-provided apps for Android and iOS

Google provides customer support for the following Google-authored Apps for Android and Apple® iOS®

  • Google Drive, Docs, Sheets, and Slides
  • Gmail
  • Google Calendar
  • Google Admin app [Admin console mobile app]
  • Chrome 

Google investigates reported issues for our mobile apps and reports defects to our engineering teams for review, prioritization, and fix. These apps generally automatically update to the latest available version, and the support team can reproduce and investigate issues only on the latest available version of the Google-authored iOS or Android G Suite service application.

Some of these applications might rely on non-Google owned libraries, so issue resolution might depend on a third-party code owner's response to the issue. As part of the device adaption, these Google-authored mobile apps might differ in experience and available features from the desktop experience.

G Suite offline features

Google investigates reported issues for our mobile apps and reports defects to our engineering teams for review, prioritization, and fix. Refer to the documentation for the features to verify their specific system and browser requirements.

  • Gmail Offline for Chrome
  • Calendar Offline for Chrome
  • Drive Offline for Chrome
  • Drive
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