Scope of support

As a G Suite customer, you get support for G Suite core services, some migration, synchronization and API tools, and mobile and offline versions of apps. Refer to a service below to see the support details. Depending on your G Suite subscription, you might not have access to some services.

Before you contact support

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Administrator services

Admin console
You can get support for the Google Admin console web interface. Any additional Google services you add in the Admin console (except for App Maker) are not covered by G Suite support or your Service Level Agreement. For details, see Additional Google services.
Chrome sync
If you’re a G Suite for Education or Enterprise for Education customer, Chrome sync is covered under your Service Level Agreement and gets the same technical support as any other core service.
For customers with any other G Suite edition, Chrome sync is not covered under the G Suite Terms of Service. 
Not sure which G Suite edition you have? Go to Compare G Suite editions.
Client-based migration and sync tools and data migration service
You can get support for the data migration service and client-based migration and sync tools developed by Google, including:
  • Google Cloud Directory Sync (GCDS)
  • G Suite Password Sync (GSPS)
  • G Suite Migration for IBM® Notes® (GSMIN)
  • G Suite Migration for Microsoft® Exchange (GSMME)
  • G Suite Migration for Microsoft® Outlook® (GSMMO) 
  • G Suite Sync for Microsoft Outlook (GSSMO)
  • Google Calendar Connector for IBM Notes (GCCIN)
  • Google Calendar Resource Sync (GCRS)
For tools that rely on libraries not owned by Google, issue resolution might depend on a response from the third party.

Related topics:

Cloud Identity
If you have a current Google Cloud Platform (GCP) or G Suite subscription, you can get support for Cloud Identity.

Related topics:

G Suite APIs and Admin SDK
Depending on the type of request, you can get support for issues with the G Suite APIs through different channels.
Issue Break-fix support Developer support How to contact us
Production issue with an existing implementation ✔︎   You can call, chat, or email G Suite Support. For details, see Contact G Suite support.
How to use Google APIs   ✔︎ Support for Google APIs is provided on Stack Overflow. To find the Stack Overflow forum you need, refer to the links at the bottom of the G Suite API site.
Cloud Search API ✔︎   Email G Suite support. Phone and chat support are not available for Cloud Search API.
Google Apps Script ✔︎ ✔︎

On the developer site, there are different ways you can get support. For details, see How to get help.

Vault
If you bought Google Vault, you can contact G Suite support for help. Vault retains archived data as long as your Vault for Google license is active. For details, see What is Google Vault?.

Productivity services 

App Maker
If you have a G Suite Business, Enterprise, Education, or Enterprise for Education subscription, you can get help with App Maker from G Suite support. You can get additional help with App Maker in the following ways:
  • App Maker Users Group—Public group where you can interact with the product team and other developers
  • Google Cloud Connect Community—Community consisting of G Suite customers, partners, and Google Cloud product teams
  • Stack Overflow—Programming forum used to field technical questions

Related topics:

Calendar
As a G Suite customer, Google Calendar is covered under your Service Level Agreement and gets the same technical support as any core service.
Note: Google doesn't offer support for third-party calendar apps or ICS files created by third-party apps.
Chrome Browser
All G Suite customers can get support for Chrome Browser.
Classroom
As a G Suite for Education or Enterprise for Education customer, Classroom gets the same technical support as any core service.
For all other G Suite editions, Classroom is not covered under the G Suite Terms of Service. 
Not sure which G Suite edition you have? Go to Compare G Suite editions.
Cloud Search
As a G Suite customer, Google Cloud Search is covered under your Service Level Agreement and gets the same technical support as any core service.
You can get support for the Cloud Search Java SDK and reference connectors, but not for features developed by third parties. If you use third-party data sources with Cloud Search, you’re subject to the Terms of Service and other agreements for those sources. For details, see G Suite Service Specific Terms.
Drive and Docs editors

G Suite customers get support for the following web-based services:

  • Google Drive
  • Google Docs
  • Google Sheets
  • Google Slides
  • Google Sites
  • Google Forms
  • Google Drawings 
Keep
As a G Suite customer, Google Keep is covered under your Service Level Agreement and gets the same technical support as any core service.
Tasks

As a G Suite customer, Google Tasks is covered under your Service Level Agreement and gets the same technical support as any core service.

Communication services 

Contacts

As a G Suite customer, Google Contacts gets the same technical support as any core service.

You can get help with:

  • Accessing contacts.
  • Missing or extra autocomplete results in any service.
  • Changing the visibility of your Directory.
  • Importing contacts to your G Suite account with a CSV file or vCard.
  • Delegating contacts.
  • Duplicate or mismatched contacts.
  • Creating or editing contacts.
  • Finding and merging duplicate contacts.
  • Synchronizing contacts to any supported third-party mail client or mobile device. For details, see Use POP or IMAP clients.

We don’t provide support for:

  • Syncing contacts to any unsupported mail clients or mobile devices.
  • Questions on how to use APIs to make changes to settings or user accounts.
  • Third-party G Suite Marketplace apps that manage domain contacts.
Gmail
As a G Suite customer, Gmail is covered under your Service Level Agreement and gets the same technical support as any core service.
You can get help with:
  • Gmail settings
  • Email delivery
  • Outbound emails (including bounced and rejected messages, SMTP relay, and SMTP configuration)
  • Advanced Gmail routing
  • Mail Fetcher
  • IMAP and POP
Google+ and Google Currents

For all G Suite editions except G Suite for Education and Enterprise for Education, Google+ and Google Currents are covered under your Service Level Agreement and get the same technical support as any core service.

Not sure which G Suite edition you have? Go to Compare G Suite editions.

Groups for Business

Google Groups for Business isn’t available with the legacy free edition of G Suite. 

As a G Suite customer, Groups for Business is covered under your Service Level Agreement and gets the same technical support as any core service. Support for the consumer version of Google Groups is not available through G Suite support.

Hangouts Chat, Hangouts Meet, and classic Hangouts
As a G Suite customer, Hangouts Chat, Hangouts Meet, and classic Hangouts are covered under your Service Level Agreement and get the same technical support as any core service.
Note: Google is not responsible for service to hardware that’s used in meeting rooms. Google will help you contact the original equipment manufacturer.
Jamboard
If your organization bought a Jamboard and management licenses, you get support for all software and device issues covered under the technical support service guidelines. All G Suite customers can get support for the latest versions of the Jamboard companion apps.
Note: Google isn’t responsible for the device warranty or any service it covers. Google will help customers contact the original equipment manufacturer.

Related topics:

Voice
As a G Suite customer, Google Voice is covered under your Service Level Agreement and gets the same technical support as any core service.
Issues resulting from using Voice with a non-G Suite account are not supported by G Suite support. However, you can submit questions to the Google Voice Help Community

G Suite functionality support for mobile and offline

Mobile app support

As a G Suite customer, you can get support for the latest available version of Google-authored apps for Apple® iOS® or Android.

Before you contact G Suite support, be aware that:

  • For apps that rely on libraries not owned by Google, issue resolution might depend on a response from the third party. 
  • The experience and features in a service’s mobile app might be different than the desktop version.
G Suite offline features
To verify system and browser requirements for offline functionality, refer to the G Suite service’s documentation, including:
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