As a G Suite customer, you get support for G Suite core services, some migration, synchronization and API tools, and mobile and offline versions of apps. Refer to a service below to see the support details. Depending on your G Suite subscription, you might not have access to some services.
Before you contact support
- Look for help for your issue in the G Suite Admin Help Center.
- See if we already know about your issue.
- Collect information for the support team.
- Review our core services summary.
- Review our Service Level Agreement.
Administrator servicesAdmin console
- Google Cloud Directory Sync (GCDS)
- G Suite Password Sync (GSPS)
- G Suite Migration for HCL Notes (GSMIN, formerly G Suite Migration for IBM Notes)
- G Suite Migration for Microsoft® Exchange (GSMME)
- G Suite Migration for Microsoft® Outlook® (GSMMO)
- G Suite Sync for Microsoft Outlook (GSSMO)
- Google Calendar Connector for HCL Notes (GCCIN, formerly Google Calendar Connector for IBM Notes)
- Google Calendar Resource Sync (GCRS)
|Issue||Break-fix support||Developer support||How to contact us|
|Production issue with an existing implementation||✔︎||You can call, chat, or email G Suite Support. For details, see Contact G Suite support.|
|How to use Google APIs||✔︎||Support for Google APIs is provided on Stack Overflow. To find the Stack Overflow forum you need, refer to the links at the bottom of the G Suite API site.|
|Cloud Search API||✔︎||Email G Suite support. Phone and chat support are not available for Cloud Search API.|
|Google Apps Script||✔︎||✔︎||
On the developer site, there are different ways you can get support. For details, see How to get help.
Productivity servicesApp Maker
- App Maker Users Group—Public group where you can interact with the product team and other developers
- Google Cloud Connect Community—Community consisting of G Suite customers, partners, and Google Cloud product teams
- Stack Overflow—Programming forum used to field technical questions
G Suite customers get support for the following web-based services:
- Google Drive
- Google Docs
- Google Sheets
- Google Slides
- Google Sites
- Google Forms
- Google Drawings
As a G Suite customer, Google Tasks is covered under your Service Level Agreement and gets the same technical support as any core service.
As a G Suite customer, Google Contacts gets the same technical support as any core service.
You can get help with:
- Accessing contacts.
- Missing or extra autocomplete results in any service.
- Changing the visibility of your Directory.
- Importing contacts to your G Suite account with a CSV file or vCard.
- Delegating contacts.
- Duplicate or mismatched contacts.
- Creating or editing contacts.
- Finding and merging duplicate contacts.
- Synchronizing contacts to any supported third-party mail client or mobile device. For details, see Use POP or IMAP clients.
We don’t provide support for:
- Syncing contacts to any unsupported mail clients or mobile devices.
- Questions on how to use APIs to make changes to settings or user accounts.
- Third-party G Suite Marketplace apps that manage domain contacts.
- Gmail settings
- Email delivery
- Outbound emails (including bounced and rejected messages, SMTP relay, and SMTP configuration)
- Advanced Gmail routing
- Mail Fetcher
- IMAP and POP
For all G Suite editions except G Suite for Education and Enterprise for Education, Google+ and Google Currents are covered under your Service Level Agreement and get the same technical support as any core service.
Not sure which G Suite edition you have? Go to Compare G Suite editions.
Google Groups for Business isn’t available with the legacy free edition of G Suite.
As a G Suite customer, Groups for Business is covered under your Service Level Agreement and gets the same technical support as any core service. Support for the consumer version of Google Groups is not available through G Suite support.
G Suite functionality support for mobile and offlineMobile app support
As a G Suite customer, you can get support for the latest available version of Google-authored apps for Apple® iOS® or Android.
Before you contact G Suite support, be aware that:
- For apps that rely on libraries not owned by Google, issue resolution might depend on a response from the third party.
- The experience and features in a service’s mobile app might be different than the desktop version.