Scope of support

As a Google Workspace customer, you get support for Google Workspace core services, some migration, synchronization and API tools, and mobile and offline versions of apps. Refer to a service below to view the support details. Depending on your Google Workspace subscription, you might not have access to some services.

Before you contact support

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Administrator services

Admin console
You can get support for the Google Admin console web interface. Any additional Google services you add in the Admin console are not covered by Google Workspace support or your Service Level Agreement. For details, go to Additional Google services.
Chrome sync
If you’re an Google Workspace for Education Fundamentals or Google Workspace for Education Plus customer, Chrome sync is covered under your Service Level Agreement and gets the same technical support as any other core service.
For customers with any other Google Workspace edition, Chrome sync is not covered under the Google Workspace Terms of Service.
Not sure which Google Workspace edition you have? Go to Compare Google Workspace editions.
Cloud Identity
If you have a current Google Cloud Platform (GCP) or Google Workspace subscription, you can get support for Cloud Identity.

Related topics:

Google Workspace APIs and Admin SDK
Depending on the type of request, you can get support for issues with the Google Workspace APIs through different channels.
Issue Break-fix support Developer support How to contact us
Production issue with an existing implementation ✔︎   You can call, chat, or email Google Workspace Support. For details, go to Contact Google Workspace support.
How to use Google APIs   ✔︎ Support for Google APIs is provided on Stack Overflow. To find the Stack Overflow forum you need, refer to the links at the bottom of the Google Workspace Developer API site.
Cloud Search API ✔︎   Email Google Workspace support. Phone and chat support are not available for Cloud Search API.
Google Apps Script ✔︎ ✔︎

On the developer site, there are different ways you can get support. For details, go to How to get help.

Migration and sync products

You can get support for migration and sync products developed by Google, including:

  • Data migration service
  • Google Workspace Migrate
    • Note: Support for Google Workspace Migrate is only available to participants in the beta program.
  • Google Workspace Migration for Microsoft Exchange (GWMME)
  • Google Workspace Migration for Microsoft Outlook (GWMMO)
  • Google Workspace Sync for Microsoft Outlook (GWSMO)
  • Google Workspace Migration for HCL Notes (GWMHN)
  • Google Cloud Directory Sync (GCDS)
  • G Suite Password Sync (GSPS)
  • Google Calendar Connector for HCL Notes (GCCHN)
  • Google Calendar Resource Sync (GCRS)
  • Calendar Interop

For products that rely on libraries not owned by Google, issue resolution might depend on a response from the third party.

Related topics:

Vault
If you bought Google Vault, you can contact Google Workspace support for help. Vault retains archived data as long as your Vault for Google license is active. For details, go to What is Google Vault?

Productivity services

Assignments
Assignments is a core service for Google Workspace for Education Fundamentals and Google Workspace for Education Plus editions. Assignments gets the same technical support as any core service.
For all other Google Workspace editions, Assignments is not covered under the Google Workspace Terms of Service.
Not sure which Google Workspace edition you have? Go to Compare Google Workspace editions.
Calendar
As a Google Workspace customer, Google Calendar is covered under your Service Level Agreement and gets the same technical support as any core service.
Note: Google doesn't offer support for third-party calendar apps or ICS files created by third-party apps.
Chrome Browser
All Google Workspace customers can get support for Chrome Browser.
Classroom
As an Google Workspace for Education Fundamentals or Google Workspace for Education Plus customer, Classroom gets the same technical support as any core service.
For all other Google Workspace editions, Classroom is not covered under the Google Workspace Terms of Service.
Not sure which Google Workspace edition you have? Go to Compare Google Workspace editions.
Cloud Search
As a Google Workspace customer, Google Cloud Search is covered under your Service Level Agreement and gets the same technical support as any core service.
You can get support for the Cloud Search Java SDK and reference connectors, but not for features developed by third parties. If you use third-party data sources with Cloud Search, you’re subject to the Terms of Service and other agreements for those sources. For details, go to Google WorkspaceService Specific Terms.
Drive and Docs editors

Google Workspace customers get support for the following web-based services:

  • Google Drive
  • Google Docs
  • Google Sheets
  • Google Slides
  • Google Sites
  • Google Forms
  • Google Drawings
Keep
As a Google Workspace customer, Google Keep is covered under your Service Level Agreement and gets the same technical support as any core service.
Tasks

As a Google Workspace customer, Google Tasks is covered under your Service Level Agreement and gets the same technical support as any core service.

Communication services

Contacts

As a Google Workspace customer, Google Contacts gets the same technical support as any core service.

You can get help with:

  • Accessing contacts.
  • Missing or extra autocomplete results in any service.
  • Changing the visibility of your Directory.
  • Importing contacts to your Google Workspace account with a CSV file or vCard.
  • Delegating contacts.
  • Duplicate or mismatched contacts.
  • Creating or editing contacts.
  • Finding and merging duplicate contacts.
  • Synchronizing contacts to any supported third-party mail client or mobile device. For details, go to About IMAP and POP clients.

We don’t provide support for:

  • Syncing contacts to any unsupported mail clients or mobile devices.
  • Questions on how to use APIs to change settings or user accounts.
  • Third-party Google Workspace Marketplace apps that manage domain contacts.
Gmail
As a Google Workspace customer, Gmail is covered under your Service Level Agreement and gets the same technical support as any core service.
Note: We don't provide support for issues occurring in gmail.com accounts.
You can get help with:
  • Gmail settings
  • Email delivery
  • Outbound emails (including bounced and rejected messages, SMTP relay, and SMTP configuration)
  • Advanced Gmail routing
  • Mail Fetcher
  • IMAP and POP
Google+ and Google Currents

For all Google Workspace editions except Google Workspace for Education Fundamentals and Google Workspace for Education Plus, Google+ and Google Currents are covered under your Service Level Agreement and get the same technical support as any core service.

Not sure which Google Workspace edition you have? Go to Compare Google Workspace editions.

Groups for Business

Google Groups for Business isn’t available with the legacy free edition of G Suite.

As a Google Workspace customer, Groups for Business is covered under your Service Level Agreement and gets the same technical support as any core service. Support for the consumer version of Google Groups is not available through Google Workspace support.

Google Chat, Google Meet, and classic Hangouts
As a Google Workspace customer, Google Chat, Google Meet, and classic Hangouts are covered under your Service Level Agreement and get the same technical support as any core service.
Note: Google is not responsible for service to hardware that’s used in meeting rooms. Google will help you contact the original equipment manufacturer.
Jamboard
If your organization bought a Jamboard and management licenses, you get support for all software and device issues covered under the technical support service guidelines. All Google Workspace customers can get support for the latest versions of the Jamboard companion apps.
Note: Google isn’t responsible for the device warranty or any service it covers. Google will help customers contact the original equipment manufacturer.

Related topics:

Voice
As a Google Workspace customer, Google Voice is covered under your Service Level Agreement and gets the same technical support as any core service.
Issues resulting from using Voice with a non-Google Workspace account are not supported by Google Workspace support. However, you can submit questions to the Google Voice Help Community.

Google Workspace functionality support for mobile and offline

Mobile app support

As a Google Workspace customer, you can get support for the latest available version of Google-authored apps for Apple iOS or Android.

Before you contact Google Workspace support, be aware that:

  • For apps that rely on libraries not owned by Google, issue resolution might depend on a response from the third party.
  • The experience and features in a service’s mobile app might be different than the computer version.
Google Workspace offline features
To verify system and browser requirements for offline functionality, refer to the Google Workspace service’s documentation, including:


Google, Google Workspace, and related marks and logos are trademarks of Google LLC. All other company and product names are trademarks of the companies with which they are associated.

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